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Hotel inciden 1. ction When a work order is triggered, 1. 2. 3. 4. v Enable Secure Customer Interactions in the Cloud v Integrate Agenta Cloud with Enterprise CRM and EHR Applications v Comply with Regulatory Standards for Safe Transactions Agenta™ Cloud, combined with Cisco Tropo, enables an intuitive customer experience by extending collaborative customer interactions into the cloud. Agenta Cloud’s inherent integration capabilities with leading EHR/EMR and CRM applications allow organizations to realize cloud benefits with on-premise investments, creating a flexible business model. Furthermore, Agenta Cloud’s state-of-the-art infrastructure provides a high level of data security and compliance standards, enforcing compliance with corporate IT security policies and standards. The ability of Agenta Cloud to dynamically scale allows organizations to effectively and efficiently deal with capacity spikes during seasonal ramp-up and ramp-down. INTUITIVE – INSIGHTFUL – INSPIRED SpinSci provides intuitive collaboration and contact center solutions on premise and in the Cloud. Agenta™ Cloud, combined with our extensive professional services offerings, empowers users with insightful and collaborative customer interactions – inspired by you – our customer. Accessible 24x7 on any mobile device. Changes communicated in real time, allowing for faster, more accurate responses. Agenta™ Cloud An Insightful, Collaborative Customer Experience Deliver a Proactive Customer Experience Agenta Cloud includes inbound and outbound voice and SMS services such as: • Proactive Notifications • Voice of Customer • Call Recording • Mobile SMS • Call ID Masking • Auto-attendant • REST Interface "Global spending on unified communications will grow at only 0.4% CAGR through 2019 to reach $40.1 billion in 2019, as 8.1% growth in cloud conferencing and 12.5% growth in cloud telephony offset declines in premises-based UC." - Gartner Forecast Analysis: Unified Communications, Worldwide, 4Q15 Update
