Download - Agenta Cloud An Insightful, Collaborative Customer Experiencespinsci.com/wp-content/uploads/2016/06/Agenta-Cloud-Product-Sheet-Cloud.pdfAvailable for Cisco UCCE, UCCE Packaged, and

Hotel inciden

1. ction

When a work order is triggered, 1.

2. 3. 4.

v EnableSecureCustomerInteractionsintheCloud

v IntegrateAgentaCloudwith

EnterpriseCRMandEHRApplications

v ComplywithRegulatory

StandardsforSafeTransactions

Agenta™Cloud,combinedwithCiscoTropo,enablesanintuitivecustomerexperiencebyextendingcollaborativecustomerinteractionsintothecloud.AgentaCloud’sinherentintegrationcapabilitieswithleadingEHR/EMRandCRMapplicationsalloworganizationstorealizecloudbenefitswithon-premiseinvestments,creatingaflexiblebusinessmodel.Furthermore,AgentaCloud’sstate-of-the-artinfrastructureprovidesahighlevelofdatasecurityandcompliancestandards,enforcingcompliancewithcorporateITsecuritypoliciesandstandards.TheabilityofAgentaCloudtodynamicallyscaleallowsorganizationstoeffectivelyandefficientlydealwithcapacityspikesduringseasonalramp-upandramp-down.

INTUITIVE – INSIGHTFUL – INSPIRED SpinSci provides intuitive collaboration and contact center solutions on premise and in the Cloud. Agenta™ Cloud, combined with our extensive professional services offerings, empowers users with insightful and collaborative customer interactions – inspired by you – our customer.

Accessible 24x7 on any mobile device.

Changes communicated in real time, allowing for faster, more accurate responses.

Agenta™CloudAnInsightful,CollaborativeCustomerExperience

DeliveraProactiveCustomerExperience

AgentaCloudincludesinboundandoutboundvoiceandSMSservicessuchas:

• ProactiveNotifications• VoiceofCustomer• CallRecording• MobileSMS• CallIDMasking• Auto-attendant• RESTInterface

"Global spending on unified communications will grow at only 0.4%

CAGR through 2019 to reach $40.1 billion in 2019, as 8.1% growth in cloud

conferencing and 12.5% growth in cloud telephony offset declines in

premises-based UC." - Gartner

Forecast Analysis: Unified Communications, Worldwide, 4Q15

Update

5. Guests

For agentswithaneasywaytointeractwithCiscoFinessewithoutcallinguptheFinessedesktop.Thiscreatesamoreefficientworkflow,asyouragentscanfocusmorecompletelyonthecall,ratherthantabbingbetweenapplicationsandwindows. guaranteedcompatibilitywithCiscoFinesse10.5andhigherAvailableforCiscoUCCE,UCCEPackaged,andUCCX

ü Enableproactive,intuitivecustomerinteractions

ü Improvecostefficiencies,withapredictablemonthlyfee

ü Flexible,collaborativedeploymentmodels

acrossalldevices

ü Freeupresourcestofocusonstrategicandmoreprofitablebusinessinitiatives

ü APIinterfacefordevelopers

CLOUD SERVICES

• Proactive Notifications • Voice of Customer • Call Recording • Mobile SMS • Call ID Masking • Auto-attendant • API Interface

PROFESSIONAL SERVICES

Proven and trusted Cisco partner providing contact center and collaboration expertise services for Healthcare organizations in the areas of:

• Business Consulting

• System Implementation & Integration

• Application Development

• Scripting

• CRM & EMR/EHR Integration

• Reporting

• Installation & Upgrade

• Day-2 Support

• Proactive Monitoring

• Managed Services

Ordering Information ToplaceanorderforAgentaCloud,visithttp://www.spinsci.com/orcontactSpinSciTechnologiesat(972)896-8656.

For More Information FormoreinformationaboutAgentaCloud,pleasevisithttp://www.spinsci.com/.FormoreinformationaboutCiscoTropo,pleasevisithttp://www.cisco.com/.