Date post: | 11-Nov-2014 |
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Presented by
Philippe GALLAND / Head of Customer Services
Customer Services
Company overview Focus on Services
C 212, CN235, C295 A330 MRTT Services A400M
Services Strategy Reminder
• Technical Publications
• Training Services
• Technical Support
• Spare Parts, Material Support
• Configuration management and continuous
airworthiness
1990’s
PSS FISS
Today
MRO Services
Fleet Operations
Engineering Services
Advanced Logistics
PBH Services
Depth
Maintenance Forward
Maintenance
Aircrew &
Resource
Management
Mission
Planning and
Operations
Operate
Customer’s
Mission
Supply Chain
Management
FISS Mission
Fleet
Management
Mission
Training Worldwide
deployment
Future
Product Support & Services Full In-Service Support
Ensure sustainable & profitable growth
FISS Model Approach
• To obtain best operational performance and benefit from an integrated
service focused on customer needs
• Pay by the hour service including different packages, from spare parts
availability (FISS Material) to a Mission availability (FISS Mission)
Key advantages
Customer focus on their business
Fixed budget
Spare part availability guaranteed
Fleet availability guaranteed
Mission availability guaranteed
FISS = Fixed Budgeting + Guaranteed Availability in a Single
Contract
FISS Model Breakdown
Replenishment Customer
Stock &
repairs
Pool
Maintenance Fleet Mgmt
& Maintenance
engineering
Technical
Services &
Assistance
Mission
Operation
Mission
Support Training
+ +
+
Current customers & operators
FISS presence Customers
More than 800 AC
More than 130 operators
In more than 60 countries
Services transformation
•Improving the Service Performance & the Customer Satisfaction
•Securing the MRTT & A400M EIS
Services performance evolution FISS
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
ene-11 feb-11 mar-11 abr-11 may-11 jun-11 jul-11 ago-11 sep-11 oct-11 nov-11 dic-11 ene-12 feb-12 mar-12
Fleet availability due to AOG
Fleet availability due to AOG & AM Maintenance
Fleet availability due to AOG, AM maintenance & Customer maintenance
•AM involvement can help to improve the overall fleet performance
•In particular joint fleet management can provide significant improvement
AM responsibility
(AM & Customer) responsibility
Fleet availability
Services performance evolution AOG (for traditional service)
Re
pair
on
Tim
e D
eli
ve
ry (
%)
Repair Dossier Close Date
Repair on Time Delivery (monthly)
% Dossier On time
100%
% A
OG
ord
er
lin
es
Creation Order Line Date
Spares - AOG delivery 48 Hours (monthly)
% AOG delivery 48 H
100%
AM support non-FISS customer via adequate inventory for AOG purposes
FISS Mission model SASEMAR & SVA example
SASEMAR - Current Campaign
• 3 CN235 + 8 H/C
• 3 Maintenance Bases
• 11 Operation Bases
• More than 6000 FH/year
Customs (SVA) – Current Contract
Servicio de Vigilancia Aduanera (SVA)
including:
•Operation
•Material Supply
•Maintenance
•Maintenance Engineering
•Fleet Management
MRTT - RAAF
One year of Operation Story
More than :
700 FH
200 Flights
March,2012
• April 4th, Aircraft released for starting flight operations under the UK military register
• April 8th, Maiden flight of the MRTT with the UK Royal Air Force
• Inauguration of the FSTA new facilities
• Local footprint in UK – AM subsidiary
(deployed team of 5 people)
• Achieved Milestones in Services
EASA Part M & Part 145 approval for Air Tanker Services for Voyager
First C-check on time for Voyager Aircraft
More than 125 technical queries
Flown virtually every day – extremely high reliability
SAP development in readiness for Voyager
Initial Tanking Service
MRTT – FSTA / Voyager
MRTT – UAE & RSAF
UAE & RSAF getting ready for the Entry Into Service
ECAS in operation in
Saudi Arabia
AMROC partnership
in place in UAE
Started to deliver the first batch of spares for EIS
Initial editions of Tech. Pubs. delivered
Training for pilots and maintenance personal
currently ongoing
RSAF First boomers in services
1) 2)
Additional
Services
Fleet Management
Flight Operations Services
EIS Support
Material Support Services
Maintenance Services
Training Services
Technical Support Services
Basic
Services
Optional
Services
Launch Contract
Supportability Assurance
Maintenance & Repair
Aircraft Ground Equipment
Material Support
Technical Information & Data
Ground Support Devices
Training &Training Aids
Technical Support
A400M ILS & ISS Products and Services Landscape
A400M EIS Preparation (First Customer)
• To properly service the aircraft, France is relying on two elements :
Integrated Logistic Support, delivered via the Launch Contract and
In-Service Support, added via an additional ISS contract
• The Integrated Logistic Support is delivering :
Aircraft Ground Equipment – Most of the AGE is developed, all necessary AGE will be
available for EIS
Technical Documentation – Test compilation has been performed to safeguard
delivery of first set of documentation in Autumn
Ground Support Systems – France will get e.g. a Maintenance Data System and
Mission Planning and Restitution System for EIS
Training – Syllabi are developed and the International Training Centre in Seville
established to train first set of pilots, loadmasters and maintainers in the fourth quarter
of 2012
Material Support – Long lead time items are ordered
A400M EIS Preparation (First Customer)
• The in-service support contract joins the integrated logistic support
elements with an integrated service solution comprising of :
Fleet Management Support
Service
Repair Management
Entry Into Service (EIS) Team
AGE Support
Set-up of Repair Shops on Main
Operating Base
Technical Support
• AMSL has made an ISS offer to France which is under negotiation
• AMSL is intending to offer spares availability service as an option to such
contract later in the year
Field Representatives
Technical Engineering
Query Answering Service
Ground Tools Support (MDS, MPRS, etc)
Supporting IS/ IT tools
Business Management
A400M Other Nations’ In-Service Support
• All Nations are benefitting from the jointly contracted Integrated Logistic
Support elements of the Launch Contract
• The additional in-service support elements are following the below plan:
First ISS offer delivered to Turkey in April 2012; it is envisaged to contract by
the end of the year
United Kingdom is expecting its ISS offer in fourth quarter of 2012 to be
contracted in first quarter of 2013
Germany is expected to issue its
request for proposal in the fourth
quarter of this year; to be
contracted in 2013
Other Nations will
follow suit
Page 18
2011 AIRBUS. Todos los derechos reservados. Documento confidencial. Este documento y toda la información contenida en el mismo es propiedad exclusiva de AIRBUS. La entrega de este documento o la
divulgación de su contenido no otorga ningún derecho de propiedad intelectual a su receptor. Tampoco podrá ser reproducido o desvelado a terceros sin el consentimiento expreso por escrito de AIRBUS. Ni este
documento ni su contenido podrán ser utilizados con otro fin que no sea aquél para el que han sido entregados. Las manifestaciones expresadas en este documento no constituyen una oferta comercial. Están basadas en
las premisas mencionadas en el mismo y han sido realizadas de buena fe. Para cualquier aclaración dirigirse a AIRBUS.
AIRBUS Y AIRBUS MILITARY, sus logotipos y los modelos A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M, A330MRTT, C212, C295 y CN235 son marcas registradas.
Thank you