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Information Pack HLT47315 - Certificate IV in Health Administration
Information Pack HLT47315 - Certificate IV in Health
Administration
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AMA RTO Ltd– RTO Code: 22504 - ABN 46 141 418 671 V2 -01072016
Welcome to AMA RTO!
Studying is one of the best decision you can make for yourself. It will allow you to develop new skills and
knowledge enhancing your career opportunity.
Our job is to make sure we provide you with all the information you need to choose the course of study that
best suits your needs as well as to ensure you have the best chances to successfully complete your selected
course of study
Before you submit your application, we want to make sure that you are completely aware of how your course
will be delivered and what is required from you as an AMA RTO student.
Please read through this info pack carefully. If you have any questions, we can provide additional information
and help you with the selection process.
Contact us today to discuss further
Email: [email protected]
Phone: 03 9280 8761
Website: www.amarto.com.au
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About AMA RTO As a Wholly Owned Subsidiary of the Australian Medical Association (Victoria), AMA RTO works to uphold the
core values of Quality, Integrity, and Community.
High-quality training is the bedrock of any stable career and AMA RTO strives to find the best instructors
available and develop up-to-date training programs in conjunction with industry representatives to be sure you
are ready to work when your qualification is complete.
By acting with integrity in all aspects of its operation, AMA RTO helps to promote a healthy and sustainable
learning culture for all Australians.
The AMA Difference
AMA RTO is the Vocational Education arm of the Australian Medical Association Victoria (AMA Victoria). AMA
Victoria is the peak body representing Victorian doctors, providing advice, representation and professional
support to members and the medical profession.
AMA Victoria provides the highest level of professional and ethical services to healthcare professionals and is
one of Australia’s best-known brands across the entire health sector.
As such, AMA RTO is able to provide state of the art training programs backed by years of experience in the
healthcare, quality control, and business industries.
About this Course of Study
HLT47315 Certificate IV in Health Administration reflects the role of individuals who work in a senior
operational or team leading role in the health industry
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of
publication.
Who is this course for? This course of study is easily applicable to administrators wanting to transition into the Healthcare sector or to
people already working as health administrators that require deeper skills and knowledge in order to progress
in their career.
This qualification has been designed to address the needs of people wanting to gain a competitive edge in
today`s fast-paced job market.
This qualification is suitable for a variety of participants, from currently unemployed people looking to get back
to the workforce and to take their next career step in the health administration sector, to people with sound
vocational experience wanting to formalise their existing skills and knowledge and to gain a better
understanding of new health administration theories and techniques.
In accordance with our Integrity and Fairness principles, we encourage people from different cultural
background to undertake this course of study.
Entry Requirements There are no formal entry requirements for this qualification.
All prospective students will undergo a Language, Literacy and Numeracy assessment to ensure that they
have the skills to complete the course.
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Those whose language, literacy or numeracy that is not to the required standard will receive additional support,
or if necessary referred to organisations that will provide the opportunity to gain additional skills prior to
enrollment in the Certificate IV in Health Administration.
Course Admission Requirements AMA RTO has set the following Admission Requirements. You must:
• Be an Australian Citizen or Permanent Resident
• Be at least 18 years of age;
• Have completed year 10 or equivalent;
• Have at least 6 months experience in Health Administration, Office Administration or other clerical
functions
Or
• Have completed a certificate III qualification or higher
And
• Have general digital literacy skills and knowledge (basic principles of computing devices, skills in
using computer networks, ability to engage in online communities and social networks)
This qualification has been assessed to required LLN skills at ACSF level III.
Pathways Study Pathways into HLT47315 Certificate IV in Health Administration
No formal pathways into HLT47315 Certificate IV in Health Administration have been provided, however before
entering this qualification you may have previously completed a range of lower or higher level qualifications,
but seeking greater Health Administration skills and knowledge.
Study Pathways from HLT47315 Certificate IV in Health Administration
No formal pathways from HLT47315 Certificate IV in Health Administration are available, however on
completing the qualification, you may move to HLT57715 Diploma of Practice Management or other Diploma
courses.
Employment Pathways from HLT47315 Certificate IV in Health Administration
Employment outcomes resulting from the completion of this course may include a variety of Administrative
roles across the Healthcare sector.
Course Duration
8+1 months full time for Blended delivery and On-The-Job delivery (8 months of training delivery plus
one month of catch-up time)
In line with Competency Based Training (CBT), the duration is nominal and subject to your individual
circumstances including
• Your level of familiarity with formal learning activities
• Your pre-existing skills and knowledge
• Your vocational experience
• The qualification you already completed
• The amount of time you can dedicate to study each week
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If you had extensive skills and knowledge or if you already successfully complete a similar course of study o
part of it, you may complete the program earlier or achieve HLT47315 Certificate IV in Health Administration
(or part of it) through Recognition of Prior Learning (RPL) or credit transfer (CT). For more information about
RPL and CT please refer the information provide further on, our student handbook or to our CT and RPL policy
and procedure published on our website.
On the opposite, an extension may be granted to you if you require more time to complete qualification.
Delivery Modes This course is offered via Blended Delivery or On the Job Delivery.
Blended delivery (8+1 months Full Time)
Blended delivery means a mix of Face to Face sessions and self-directed study. Whilst the qualification is
predominantly delivered online via webinars (for which attendance is compulsory), one or more face to face
sessions have been included in order to satisfy all the requirements of this qualification including observations
and practical tasks.
Face to face classes will be normally held at the AMA Victoria headquarter at 293 Royal Parade Parkville,
Victoria, however, different arrangements can be made to satisfy the needs of students living in regional areas
of Victoria.
In details, our blended delivery takes place as follow:
1. Your enrolment is finalised (you have signed and returned your statement of fees)
2. You are provided with a training plan and a delivery schedule. The delivery schedule tells you when
webinars are run and when your administrative dates for submission of assessments are.
3. You are provided with log-in details for our Online Learning Management system where you can access
learning material and assessments (48 to 72 hours after your enrolment is finalised)
4. Where applicable (or if requested), hard copy of additional reading material is sent to you (48 to 72 hours
after your enrolment is finalised)
5. On the first week of the following month, the first online seminar is run (attendance is compulsory). During
this online seminar, the facilitator will
Welcome you to the program
Explain to you the training and assessment process
Guide you through the theory of the first two units of competency via:
o Lecture
o Q&A
Guide you through the assessment material
6. You will then have four weeks for progressing with your study and submit the completed assessment kits
for the units. Assessment kits are to be returned to AMA RTO by the end of calendar month and before
the administrative date set for submission of assessment (check your delivery schedule)
7. Two weeks after the first online seminar, a second two hours online seminar is run (attendance is not
compulsory). During this online seminar the facilitator will:
Answer questions from you and other students
Provide clarifications on learning material or assessment tasks
Provide the group with topic for discussion
8. If applicable for the unit (units) of competency, instead of the second webinar, a face to face session is
run (attendance is compulsory) During this face to face session the facilitator will:
Answer questions from you and other students
Provide clarifications on learning material or assessment tasks
Provide the group with topic for discussion
Ask you to perform practical tasks as part of the assessment process.
9. Once your submission is received, the assessments are marked and you will receive notification of
outcome and feedback within 5 working days.
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10. On the following month, the process starts again from step 5 for the next units of competency.
11. The process is repeated (from step 5) for all units of competency until completion of the course
12. The final month is dedicated to catch-up time. If you have kept in line with the delivery schedule you will
not need it.
The trainer will monitor your progress through the units and contact you via email, phone or another digital
medium in order to ensure you are progressing according to your delivery schedule and to address any of
your needs or concerns. You can contact your trainer at any time via email or phone.
.
On the Job delivery (8+1 months)
On the Job delivery means a mix one workplace visits (2 to 2.5 hours each) and self-directed study.
In brief, on the job delivery takes place as follow
1. Your enrolment is finalised (you have signed and returned your statement of fees)
2. You are provided with a training plan.
3. You are provided with log-in details for our Online Learning Management system where you can access
learning material and assessments (48 to 72 hours after your enrolment is finalised)
4. Where applicable (or if requested), hard copy of additional reading material is sent to you (48 to 72 hours
after your enrolment is finalised)
5. Your trainer will be in contact with you to organise the first workplace visit. The first visit is generally
scheduled within 15 days from the day in which your enrolment is confirmed (workplace visit is
compulsory). During the workplace visit the facilitator will
Welcome you to the program
Explain to you the training and assessment process
Guide you through the theory of the first two units of competency via:
o Lecture
o Q&A
Guide you through the assessment material
6. You will then have four weeks for progressing with your study and submit the completed assessment kits
for the relevant units.
7. Once your submission is received, the assessments are marked and you will receive notification of
outcome and feedback within 5 working days.
8. On the following month, the process is repeated from step 5 for the next unit of competency.
9. The process is repeated (from step 5) for all units of competency until completion of the course
The trainer will monitor your progress through the units and contact you via email, phone or another digital
medium in order to ensure you are progressing according to your training plan and to address any of your
needs or concerns. You can contact your trainer at any time via email, phone or any other medium as per
agreed with your trainer.
Please remember that to apply for On the Job delivery you must be working In a Healthcare facility at the
time of application.
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Adjusting the delivery strategy to meet your needs
Our objective is to encourage the development of new skills and knowledge as well as ensure we provide you
with a level of support to best suit your needs.
We use the information provided in your application to identify pre-existing skills and knowledge and to
evaluate whether adjustments are to be made to our delivery strategy.
Examples of additional support strategies and adjustments includes:
• Development of a personalized delivery schedule
• Additional interactions with your trainer via phone and email
• Online one on one coaching (fees may apply)
• Personalized Face to face coaching sessions (fees may apply)
• provision of enlarged printed material (fees may apply)
• provision of ICT equipment and support
• Extension of the nominal course duration
Application and admission To apply for HLT47315 Certificate IV in Health Administration with AMA RTO you will have to fill it the online
application form available on the AMA RTO Website or fill in the hard copy application form provided to you.
During the application process you will be required to:
Provide your details
Provide information about any previous qualification achieved
Provide details about your career aspirations and reasons why you would like to undertake the course
Complete a Language, Literacy and Numeracy questionnaire
The information collected will be used by AMA RTO to evaluate whether HLT47315 Certificate IV in Health
Administration is the most suitable qualification for you and whether this course will help you moving towards
your career aspirations.
If accepted into the course, AMA RTO will send you a confirmation of enrolment email
For more information please check our Application and Admission process available on our website
Blended Delivery - 2016 intakes and Administrative dates
HLT47315 Certificate IV in Health Administration will have an intake on the first week of every calendar Month.
Enrolments must be confirmed by AMA RTO by the last Friday of the previous month.
Rolling intakes 2016 – Units of competency schedule
At AMA RTO, we are all about optimization of time, money and resources both for you and for us.
As part of our mission to create a sustainable business, in our Blended Delivery, the units of competency will
be delivered in a cycle, this means that according to the month your course commences, the units of
competency you will start and end with are going to be different. For example, if you commence your course
in April, the first units of competency you will undertake are CHCDIV001 Work with diverse people and
CHCLEG001 and Work legally and ethically, however, if you commence your course in May the two units
above are the last units of competency you will undertake.
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See the sample delivery schedule provided in this info pack for more information.
Please note that this delivery structure does not apply to On the Job Delivery. For our On the Job delivery
method, the units of competency schedule will be negotiated with the participant and the supervisor (if
applicable) at the time of confirmation of enrolment.
On the job - 2016 intakes and Administrative dates
For On the job delivery, intakes will be managed on a case by case basis. The actual course commencement
date, which coincides with the first on the job visit, will be agreed between the student and the trainer.
For on the job delivery, the delivery schedule will be developed taking into consideration the date in which the
enrolment takes place and will be then adjusted according to individual circumstances.
Learning material will be made available to all students shortly after enrolment is finalised and before the first
workplace visit.
Student Charter
At any point of your course of study, we will provide you with
Efficient and reliable administration processes
Course content, resources, educational technologies, learning activities and assessments
that are up-to-date and relevant
Trainers and Assessors with relevant industry experience and qualifications who are well
prepared and use appropriate methods and technologies to maximize your learning
opportunities
Feedback on progress and opportunities to improve your learning and assessment performance
Opportunities to apply your industry experience to your learning and assessments
Respectful and courteous communications
Opportunities for you to provide feedback on your experience with us
Ethical behavior and professionalism
Easy to follow complaints and appeal processes
Privacy of personal and sensitive information
In exchange, here is what AMA RTO is expecting from you:
Be accountable for your own learning, by establishing your study plan, setting your goals and working
toward them
Engage with your studies by accessing learning content, and completing learning tasks and
assessments to meet the course requirements
Monitor your own progress and use feedback from our Trainers and Assessors to improve your
learning
Engage, support and work collaboratively with your fellow students
Be honest and respectful in all your communications and interactions with fellow students, Trainers,
and Assessors
Demonstrate professional behavior while undertaking work placements, projects or fieldwork, and
respect the privacy of the client and any commercial information made available
Credit Transfer and RPL The objective of AMA RTO is to allow you to build new skills and knowledge on top of the one you already
possess. If you have already completed a formal qualification (or part of it) or if you have sound skills,
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knowledge and vocational experience in a specific area, you may be eligible to receive Credit Transfer (CT)
or Recognition of Prior Learning (RPL).
Credit Transfer (CT) is the automatic recognition of competencies previously gained through formal study.
Recognition of Prior Learning (RPL) is the formal assessment and recognition of skills and knowledge gained
through life and work experience.
CT and RPL may allow you to save time, effort and money while avoiding the unpleasant feeling of wasting
time studying something you already know.
You will be given the opportunity to apply for CT or RPL while completing your application pack.
For additional information about our CT and RPL policy and procedure, please refer to the AMA RTO Student
Handbook or to our CT and RPL policy and procedure available on our website.
After you are comfortable with what CT and RPL are, have a look to our Course Structure and find out whether
you would like to apply for CT or RPL for any of the units of competency included in our HLT47315 Certificate
IV in Health Administration
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Course Structure HLT47315 Certificate IV in Health Administration you must complete the following 14 units of competency
UNIT CODE UNIT NAME CORE/
ELECTIVE ASSESSMENT
METHOD*
CHCDIV001 Work with diverse people C QA – P - O
CHCLEG001 Work legally and ethically C QA – P - O
HLTWHS003 Maintain work health and safety C QA – P - O
BSBRSK501 Manage risk E QA – P
BSBCUS403 Implement customer service standards E QA – P
BSBCUS401 Coordinate implementation of customer service strategies E QA – P
BSBAUD402 Participate in a quality audit E QA – P
BSBMGT403 Implement continuous improvement C QA – P
BSBMED301 Interpret and apply medical terminology appropriately C QA – P
BSBADM409 Coordinate business resources E QA – P
BSBLDR402 Lead effective workplace relationships C QA – P
BSBMGT402 Implement Operational Plan E QA – P
BSBITU306 Design and produce business documents E QA – P
CHCPRP003 Reflect on and improve own professional practice E QA – P
Assessment methods: QA = Questions and Answers P = Projects O = Observation
Please note that the elective units of competency may be varied by AMA RTO.
How we assess your competency We will assess your competency using a range of assessment methods including questions and answers (QA), simulated workplace case study and
simulated workplace projects (P). In addition, observation performed by the assessor will be used for all units of competency that require so.
Observations will be completed during face to face session at the AMA RTO premises (or at other agreed venues) or at your workplace during the
workplace visit.
The table above summarises which specific assessment methods will be used for each unit of competency
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Sample Delivery Schedule
UNIT CODE UNIT NAME Nominal start date
First Webinar Second Webinar Submission of assessments Nominal end date
CHCDIV001 Work with diverse people 7/04/2016 Thursday, 7 April 2016 Thursday, 21 April 2016 Sunday, 1 May 2016 4/05/2016
CHCLEG001 Work legally and ethically
HLTWHS003 Maintain work health and safety 5/05/2016 Thursday, 5 May 2016 Thursday, 19 May 2016 Sunday, 5 June 2016 8/06/2016
BSBRSK501 Manage risk
BSBCUS403 Implement customer service standards 9/06/2016 Thursday, 9 June 2016 Thursday, 23 June 2016 Sunday, 3 July 2016 6/07/2016
BSBCUS401 Coordinate implementation of customer service strategies
BSBAUD402 Participate in a quality audit 7/07/2016 Thursday, 7 July 2016 Thursday, 21 July 2016 Sunday, 31 July 2016 3/08/2016
BSBMGT403 Implement continuous improvement
BSBMED301 Interpret and apply medical terminology appropriately 4/08/2016 Thursday, 4 August 2016 Thursday, 18 August 2016 Sunday, 4 September 2016 7/09/2016
BSBADM409 Coordinate business resources
BSBLDR402 Lead effective workplace relationships 8/09/2016 Thursday, 8 September 2016
Thursday, 22 September 2016
Sunday, 2 October 2016 5/10/2016 BSBMGT402 Implement Operational Plan
BSBITU306 Design and produce business documents 6/10/2016 Thursday, 6 October 2016 Thursday, 20 October 2016 Sunday, 30 October 2016 2/11/2016
CHCPRP003 Reflect on and improve own professional practice 3/11/2016 Thursday, 3 November 2016 Thursday, 17 November 2016 Sunday, 27 November 2016 30/11/2016
Catch up time 1/12/2016 3/11/2016 Not applicable Before Unit end date 28/12/2016
Please note that this is just a sample. Actual intake date and webinar dates may vary
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Your Study requirements This course consists of 765 hours of structured learning activities and individual study.
This is based on how long a student who does not hold any of the competencies identified in the
relevant units of competency would take to develop all the required skills and knowledge. It includes
all guided teaching and learning activities such as face to face classes, tutorials, webinars and online
activities, one-on-one coaching and assessment as well as individual research and self-directed
learning activities.
While the actual amount of hours per week you will have to dedicate to this course may vary
significantly according to your existing skills, knowledge and experience as well as familiarity with
learning strategies, it is estimated that:
For both Blended Delivery and Workplace Delivery, a student with no pre-existing skills and
knowledge will have to dedicate approximately 22 hours of study per week on average in order to
complete the course of study within its 8 months nominal duration. Because we want you to stay on
track with your studies, we have not included the 9th month on this calculation.
Fees
Blended Delivery
For full fee paying students, the full tuition fees for this program are $3,399
For students accessing Victoria Training Guarantee (VTG), the full tuition fees for this program are
$375*
For students accessing Victoria Training Guarantee and holding concession card (VTG Concession),
the full tuition fees for this program are $75**
*VTG and *VTG concession are available for Victoria students only and are subject to eligibility. See below
for further information.
Workplace Delivery
For full fee paying students, the full tuition fees for this program are $3,799
For students accessing Victoria Training Guarantee (VTG), the full tuition fees for this program are
$435*
For students accessing Victoria Training Guarantee and holding concession card (VTG Concession),
the full tuition fees for this program are $87**
*VTG and *VTG concession are available for Victoria students only and are subject to eligibility. See below
for further information.
AMA RTO offers discounted fees for workplace delivery involving more than 1 student. If you are an
employer and you are planning to upskill your staff, please get in touch with us to discuss fees and
discounts
RPL Fees (GST exempt)
For full fee paying students, the full tuition fees for RPL are $200 per unit of Competency.
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The Victoria Training Guarantee (VTG) Now is the ideal time to make a start on gaining new skills, or upgrading your existing skills, to help you
get the job you want.
The Victorian Training Guarantee makes vocational training more accessible to people who do not hold
a post-school qualification, or who want to gain a higher level qualification than they already hold.
There are now an unlimited number of government-subsidised training places available to people who
meet the eligibility criteria.
Eligibility for VTG Generally, you are eligible for a government-subsidised training place if you are:
an Australian citizen or
an Australian Permanent Resident (holder of a permanent visa) or
a New Zealand citizen
and are any of the following:
under 20 years of age
20 years and older and ‘upskilling’ by seeking to enroll in a course at a higher level than your
existing qualification.
Few things to remember about VTG are:
eligible students can begin up to two subsidised courses in a year as long as you are not
doing any more than two courses at a time
eligible students can commence a maximum of two subsidised courses at the same
qualification level in your lifetime
How to pay your Course Fees You can pay your fees in the following ways:
Upfront payment
Payment Plan (not available for student accessing Victorian Training Guarantee)
You will be asked to provide us with an indication of how you would like to pay your fees in the
application pack.
For additional information about fees and payment method please send us an email at
[email protected] or call us at 03 9280 8761
Unique Student Identifier All students undertaking nationally recognised courses are required to obtain a Unique Student Identifier
(USI) from the Commonwealth Government. In order to complete your application, you will need to
provide us with your USI
If you do not already have a USI, you can create one on the USI website (www.usi.gov.au)
Alternatively, you can ask us to create one on your behalf. If you decide for this option, please read
carefully the USI privacy statement included in the application pack and ensure you have provided us
with all the required information.
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Privacy and access to personal details We take your privacy in very serious consideration. We are commuted to maintaining privacy and
confidentiality of your personal information. All information we obtain from you can only be given to
another party with your prior written permission.
You can find additional information about our privacy policy and procedure on the AMA RTO Student
Handbook or you can download the full privacy policy available on our website.
