© 2006 Cisco Systems, Inc. All right reserved. Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com

Page 1 of 1 EDCS# 1132736 Rev # 1

Application Note

Avaya S8500 Communications Manager 5.2.1 with Cisco Unified Border Element 8.6 for SIP-to-SIP Calls

January 25, 2012

Table of ContentsTable of ContentsTable of ContentsTable of Contents

Introduction..............................................................................................................................................................................................................2 Network Topology....................................................................................................................................................................................................3 Limitations................................................................................................................................................................................................................4 System Components.................................................................................................................................................................................................5

Hardware Requirements......................................................................................................................................................................................5 Software Requirements........................................................................................................................................................................................5

Features....................................................................................................................................................................................................................5 Features Supported..............................................................................................................................................................................................5 Features Not Supported.......................................................................................................................................................................................5

Configuration............................................................................................................................................................................................................6 Avaya Configuration...........................................................................................................................................................................................6 Cisco 3925 IOS Configuration..........................................................................................................................................................................26

Acronyms................................................................................................................................................................................................................35

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 2 of 37

IntroductionIntroductionIntroductionIntroduction

• This is an application note for connectivity of Avaya S8500 Communications Manager 5.2.1 with Cisco Unified Border Element via SIP.

• The network topology diagram (Figure 1) shows the test setup for end-to-end interoperability with the Cisco Unified Border Element (CUBE) connected to the IP PBX. Connectivity is achieved by using the SIP protocol.

• This Application Note uses the c3925 IOS-voice-gateway, however other Cisco voice gateways are also an option to use since CUBE implementation does not depend on the platform. Here is a list of Cisco Products capable of CUBE functionality:

• This Application Note uses the Cisco 3925 Integrated Services Router (ISR) G2 to run CISCO UBE feature set however other Cisco voice gateways are also an option to use since CISCO UBE implementation does not depend on the platform. Here is a list of Cisco platforms capable of CISCO UBE functionality:

Cisco 3900 Series Integrated Services Routers Cisco 2900 Series Integrated Services Routers Cisco 2800 Series Integrated Services Routers Cisco 3800 Series Integrated Services Routers Cisco AS5350XM Universal Gateway Cisco AS5400XM Universal Gateway Cisco 1861 Integrated Services Router Cisco 881 Integrated Services Router Cisco 888 Integrated Services Router Cisco IAD880 Series Integrated Access Devices Cisco IAD2430 Integrated Access Device

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 3 of 37

Network TopologyNetwork TopologyNetwork TopologyNetwork Topology

CUBECUBE

Figure 1. Network Topology or Test Setup

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 4 of 37

LimitationsLimitationsLimitationsLimitations

• To ensure basic calls are completed and avoid receiving a SIP 422 (Session timer too small) error from CUBE, the CUBE should be configured to have minimum session timer of 1200 to match the value sent by the Avaya PBX in its SIP INVITE message. The CUBE’s default value for this parameter is 1800.

• Connected Name is not presented to the originating (calling) Phone display. CUBE does not relay the destination CONTACT header display-name information and P-Asserted-Identity header from the 180 Ringing message sent by the Avaya PBX.

• Avaya PBX does not offer G.726 codec even when the Avaya is set for G.726. Additional hardware is required to support this codec.

• Call Transfer: Name and Number updates are not supported. The CUBE currently does not support relaying the P-Asserted-Identity header contained in re-INVITE and SIP response messages (i.e. 180 Ringing, 183 Session Progress and 200 OK) to update connected party’s information.

• Calling Number Restriction over SIP trunk is set by using feature access code.

• DTMF relay using RFC2833 requires the IOS CUBE to configure the appropriate dial-peer for “dtmf-relay rtp-nte”, “rtp payload-type 120”. Avaya SIP Phones default to DTMF RTP payload type value 120. This value overrides payload type setting on the trunk-group configuration page. Avaya digital phones default DTMF RTP payload type value is 127. To ensure that the all Avaya phones use the same payload type value, the Telephone Event Payload Type should be set to 120.

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 5 of 37

System ComponentsSystem ComponentsSystem ComponentsSystem Components

Hardware Requirements

Cisco equipment

• Cisco 3920 (Cisco 3900 family routers)

• Cisco Catalyst 3560

Avaya equipment

• Avaya S8500

• Avaya Digital and IP station sets

Software Requirements

• PBX Software: Avaya Communication Manager 5.2.1

• Cisco IOS Release: c3900-universalk9-mz.SPA.151-3.T.bin

FeaturesFeaturesFeaturesFeatures

Features Supported

• G711u and A law, G729 and G723 codecs

• Calling Number Restriction (see Limitations section)

• Call Transfer blind and Call Transfer supervised (see Limitations section)

• Call Conference

• Call on-hold

• Call Forward All, Busy, No Reply (see Limitations section)

• FAX integrity

• DTMF (RFC2833) (see Limitations section)

• DTMF inband (G711)

Features Not Supported

• G726 codec

• Connected Name

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 6 of 37

ConfigurationConfigurationConfigurationConfiguration

Avaya Configuration

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 7 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 8 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 9 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 10 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 11 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 12 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 13 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 14 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 15 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 16 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 17 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 18 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 19 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 20 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 21 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 22 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 23 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 24 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 25 of 37

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 26 of 37

Cisco 3925 IOS Configuration

version 15.1 service timestamps debug datetime msec service timestamps log datetime msec no service password-encryption service sequence-numbers ! hostname ISRG2-IPIP ! boot-start-marker boot system flash:c3900-universalk9-mz.SPA.151-3.T.bin boot-end-marker ! ! card type t1 1 1 logging queue-limit 10000 logging buffered 20000000 logging persistent filesize 20000000 logging rate-limit 10000 no logging console enable secret 5 $1$4jgu$npJCRdswNO47pZhBy3fbi/ enable password cisco ! no aaa new-model clock timezone !PST -8 0 no network-clock-participate slot 1 ! no ipv6 cef ip source-route

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 27 of 37

no ip cef ! ! ! ! ! ip domain name yourdomain.com multilink bundle-name authenticated ! ! ! ! isdn switch-type primary-ni ! voice-card 0 ! voice-card 1 ! ! ! voice service voip allow-connections sip to sip1 signaling forward unconditional h323 sip min-se 1200 session-expires 12002

1 Allows SIP to SIP connection 2 To ensure basic calls are completed and avoid receiving a SIP 422 (Session timer too small) error from CUBE, the CUBE should be configured to have minimum session timer of 1200 to match the value sent by the Avaya PBX in its SIP INVITE message. The CUBE’s default value for this parameter is 1800.

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 28 of 37

error-passthru asserted-id pai3 early-offer forced history-info ! voice class codec 1 codec preference 1 g729r8 codec preference 2 g711ulaw ! voice class codec 2 codec preference 1 g711ulaw ! ! ! ! ! license udi pid C3900-SPE100/K9 sn FOC14400CH4 hw-module pvdm 0/0 ! ! ! archive log config hidekeys username Cisco password 0 cisco

3 To support P-Asserted-Identity. See Limitations section for limitations on support. The CUBE currently does not support relaying the P-Asserted-Identity header contained in re-INVITE and SIP response messages (i.e. 180 Ringing, 183 Session Progress and 200 OK) to update connected party’s information.

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 29 of 37

! redundancy ! ! controller T1 1/0 pri-group timeslots 1-24 ! controller T1 1/1 ! no ip ftp passive ! translation-rule 1 ! ! ! ! ! interface GigabitEthernet0/0 description Connection to UC Interop lab network ip address 172.20.66.55 255.255.255.0 duplex auto speed auto ! interface GigabitEthernet0/1 no ip address shutdown duplex auto speed auto !

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 30 of 37

interface GigabitEthernet0/2 no ip address shutdown duplex auto speed auto ! interface Serial1/0:23 no ip address encapsulation hdlc isdn switch-type primary-ni isdn incoming-voice voice no cdp enable ! ip default-gateway 172.20.66.1 ip forward-protocol nd ! ip http server ip http access-class 23 ip http authentication local ip http secure-server ip http timeout-policy idle 60 life 86400 requests 10000 ! ip dns server view-group DNS ip route 0.0.0.0 0.0.0.0 172.20.66.1 ! access-list 23 permit 10.10.10.0 0.0.0.7 ! nls resp-timeout 1

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 31 of 37

cpd cr-id 1 ! ! control-plane ! ! voice-port 1/0:23 ! no ccm-manager fax protocol cisco ! mgcp no mgcp package-capability res-package no mgcp package-capability fxr-package mgcp fax t38 ecm ! mgcp profile default ! ! dial-peer voice 4000 voip destination-pattern 4... rtp payload-type nte 1204 session protocol sipv2 session target ipv4:172.20.212.253 session transport tcp voice-class codec 1 dtmf-relay rtp-nte

4 DTMF relay using RFC2833 requires the IOS CUBE to configure the appropriate dial-peer for “dtmf-relay rtp-nte”, “rtp payload-type 120”. Avaya SIP Phones default to DTMF RTP payload type value 120. This value overrides payload type setting on the trunk-group configuration page. Avaya digital phones default DTMF RTP payload type value is 127. To ensure that the all Avaya phones use the same payload type value, the Telephone Event Payload Type should be set to 120.

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 32 of 37

fax-relay ecm disable fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none no vad ! dial-peer voice 2000 voip destination-pattern 2... rtp payload-type nte 120 session protocol sipv2 session target ipv4:172.20.213.253 session transport tcp voice-class codec 1 dtmf-relay rtp-nte fax-relay ecm disable fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none no vad ! ! sip-ua no remote-party-id retry invite 2 ! ! ! gatekeeper shutdown ! ! !

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 33 of 37

line con 0 exec-timeout 0 0 line aux 0 line vty 0 4 exec-timeout 15 0 password cisco login transport input all ! scheduler allocate 20000 1000 end ISRG2-IPIP#sh ver Cisco IOS Software, C3900 Software (C3900-UNIVERSALK9-M), Version 15.1(3)T, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2010 by Cisco Systems, Inc. Compiled Tue 16-Nov-10 01:48 by prod_rel_team ROM: System Bootstrap, Version 15.0(1r)M8, RELEASE SOFTWARE (fc1) ISRG2-ATT uptime is 6 days, 31 minutes System returned to ROM by reload at 15:45:51 PST Thu Jan 12 2012 System image file is "flash0:c3900-universalk9-mz.SPA.151-3.T.bin" Last reload type: Normal Reload Last reload reason: Reload Command

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 34 of 37

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. Cisco CISCO3925-CHASSIS (revision 1.0) with C3900-SPE100/K9 with 997376K/51200K bytes of memory. Processor board ID FTX1447AJGW 3 Gigabit Ethernet interfaces 24 Serial interfaces 2 Channelized T1/PRI ports DRAM configuration is 72 bits wide with parity enabled. 255K bytes of non-volatile configuration memory. 254464K bytes of ATA System CompactFlash 0 (Read/Write) License Info:

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 35 of 37

License UDI: ------------------------------------------------- Device# PID SN ------------------------------------------------- *0 C3900-SPE100/K9 FOC14400CH4 Technology Package License Information for Module:'c3900' ---------------------------------------------------------------- Technology Technology-package Technology-package Current Type Next reboot ----------------------------------------------------------------- ipbase ipbasek9 Permanent ipbasek9 security None None None uc uck9 Permanent uck9 data None None None Configuration register is 0x2102

AcronymsAcronymsAcronymsAcronyms

Acronym Definitions

CUBE Cisco Unified Border Element

Cisco IOS Cisco Internetwork Operating System

SIP Session Initiation Protocol

RTP Real-Time Protocol

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 36 of 37

Acronym Definitions

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 37 of 37

Important InformationImportant InformationImportant InformationImportant Information

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE

WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO

BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE

FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR

INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA

ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN

ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

© 2006 Cisco Systems, Inc. All right reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com Page 38 of 37

Corporate Corporate Corporate Corporate

HeadquartersHeadquartersHeadquartersHeadquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100

European European European European

HeadquartersHeadquartersHeadquartersHeadquarters

Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100

Americas Americas Americas Americas

HeadquartersHeadquartersHeadquartersHeadquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883

Asia Pacific Asia Pacific Asia Pacific Asia Pacific

HeadquartersHeadquartersHeadquartersHeadquarters

Cisco Systems, Inc. Capital Tower 168 Robinson Road #22-01 to #29-01 Singapore 068912 www.cisco.com Tel: +65 317 7777 Fax: +65 317 7799

Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at www.cisco.com/go/offices.

Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Czech

Republic • Denmark • Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland •

Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines •

Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain •

Sweden • Switzerland • Taiwan • Thailand • Turkey Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe

© © 2006 Cisco Systems, Inc. All rights reserved.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)

Printed in the USA