Arc Tern Brochure

Sharpening your competitive edge

Small BusinessMedium EnterpriseCorporateGovernmentIndiaOffshoringSoftwareCall CentreOutsouring TechnologyMarketingConsulting

Our company name and color is based on the champion globetrotting bird, the Arctic Tern. Analogous to our business model, the Arctic Tern is best known for traveling from the North Pole to the South Pole and back to the North Pole annually! With nesting grounds as far north as land extends and wintering sites on the opposite end of the earth, Arctic Terns cover 22,000 miles (35,400 km) annually. Given that the sun never sets while these terns are nesting, nor during the time they spend near the South Pole, Arctic Terns enjoy more hours of daylight than any other species.

The Arctic Tern is a seasoned traveler. It breeds in the Northern Hemisphere, mostly within the Arctic Circle, but flies to spend the northern winter in the Southern Hemisphere, mostly in the Antarctic ice-packs. This journey to the Antarctic enables the Arctic Tern to enjoy the benefits of a second summer with its long days and plentiful supply of food.

The round-trip journey between Arctic and Antarctic is 35,000 km (21,750 miles) – roughly the same distance as the entire circumference of the earth. Considering that some Arctic Terns live 30 years or more, this means that they have traveled over 1 million kms (over 650,000 miles) in their lifetime. For birds that are only 38 cm long and 300 gm in weight, this is no mean achievement.

Arctic Tern

Traits we share with the Arctic Tern:

Endurance. Determination. Longevity

About Us Objective Solutions and Services Flexible Engagement Models

® RemoteHire RemoteCaptive™ RemoteProject™ Contract/temporary Staffing

OnsiteHire™ Perm Placement Payroll Services

Recruitment Process Multiple Shifts No Hassles Related to Opening Your Own Office Why Offshore Outsourcing

® Arctern RemoteHire vs. Traditional Project Based Practice Areas

Software Development & Technology Research Testing Services Accounting & Finance Web Design & Development Design & Multimedia Sales & Marketing Writing & Translation HR & Recruitment IT Administration Services & Technical Support Network Administration Data Center Management Call Centers/Customer Support Quality & Training Engineering & Design Legal Process Outsourcing Administration Services

Technology Services Business Process and Knowledge Process Outsourcing Business Process Excellence/Quality Consulting Facilities and Security Information Security Our Offices

Click on the topic to see details

Table of Contents

Since 2004, Arctern has successfully implemented the offshore outsourcing model for numerous companies across USA. We have made hiring skilled resources in India easier than recruiting and incubating for another branch office next door. There are many jobs, tasks, or roles in most organizations that simply do not require a physical presence in any particular location to get the work done. Such tasks may require only a computer, a telephone, an internet connection, a desk, certain language and cultural skills, limited training, and an education/experience in a particular field. This concept has dramatic effects on a company's business model as it alleviates the need to hire locally for certain tasks.

While the respective governments and world economists are trying to figure out a solution and deal with the controversy or opportunity, the fact remains that many companies are gaining ground on their competitors in their respective industries. Many also argue that when countries like China and India begin to flourish they will create a huge market access for the products and services from developed countries and one can witness early examples of this cyclic phenomenon on the global economy.

Arctern has specifically designed its RemoteHire service to ®

help small and medium sized businesses compete with large companies by giving them the same competitive advantage and access to the lower cost human resource pool from low cost market without requiring the deep pockets, resources, long-term commitment, or infrastructure that is normally required.

About Us

Arctern makes globalization easy. Your business can now easily take advantage of the benefits of globalization and offshore outsourc ing to low cost markets to significantly reduce your payroll costs with

®Arctern's RemoteHire service. You can now hire skilled professionals in these low cost markets who exclusively work for you and are selected by you across a number of specialized practice areas including software development, recruitment, customer service, technical support, telesales, marketing, accounting, and more. Arctern is your one-stop shop for offshore outsourcing of skilled resources.

Now you can stop wondering how your small or medium company too can benefit from the offshoring advantage, or how you can compete with larger companies that are using outsourcing advantage against you.

Stay Competitive

Click to go back to the table of contents

Our current objective and scope of work is four folds: For Developed Markets:

To bridge the need of businesses in developed nations which are facing a competitive disadvantage from their respective market leaders with regards to lower operational cost structures due to the benefits of offshore outsourcing of skilled human resources.

To expand the service or product offerings of businesses from developed nations to developing markets in Asia, Middle East, South America, and Africa.

For Developing Markets:

To bridge the need of businesses in developing nations which are growing to provide easy, one-stop access to infrastructure and skilled manpower resources in developed markets.

To expand the service or product offerings of businesses from developing nations to developed markets in North America, Europe, Asia, & Australia.

Arctern is ISO 9001 and ISO 27001 certified and uses the industries best standards and practices in their services.

Team with us,compete with anybody™

Objective

Arctern is an outsourcing and services company serving the needs of businesses globally. We specialize in providing quality services and skilled manpower resources for software development, engineering, web design, technical support, call center operations, sales and marketing, customer service, research, and back-office accounting and administration. We are committed to improving our customers' profitability and growth. With significant industry and business experience, global resources, and a pioneering business model, Arctern can help quickly, easily, and affordably, deploy the right people, projects, and infrastructure to meet your objectives.

Core Expertise

Flexible Engagement ModelsRemoteHire®

RemoteCaptive™RemoteProject™

SolutionsTechnology SolutionsBusiness Process Outsourcing SolutionsBusiness Process Excellence

Practice AreasInformation Technology (IT)/Software Software Development & Technology

Research Testing Services IT Administration Engineering & Design Data Center Management Web Design & Development Design & Multimedia Services & Technical Support

Business Process Outsourcing (BPO)/ Knowledge Process Outsourcing (KPO)/IT Enabled Services (ITES)

Accounting & Finance HR & Recruitment Sales & Marketing Call Center/Customer Service Network Administration Quality and Training Legal Process Outsourcing Writing and Translation Administration Services

Solutions and Services

Arctern offers various flexible engagement models each tailored to suit specific customer needs:

®RemoteHire : Under this engagement model, we provide skilled resources across multiple resources across multiple domains along with infrastructure and shared services.

RemoteCaptive™: This engagement model is ideal when the client requires a larger number of resources. The client provides functional direction to a client-specific Arctern engagement manager.

RemoteProject™: Under this engagement model, Arctern and the client collaborate on project definition and management of deliverables. Arctern provides all shared services and infrastructure.

OnsiteHire™: Arctern delivers qualified resources to work at client locations. Resources will be on Arctern's payroll.

Perm Placement: Arctern works closely with client to find the qualified resources they need. Resources will be on client's payroll.

Payroll Services: Arctern extends shared services, including payroll services, for resources identified by clients.

Flexible Engagement Models

OnsiteHire™Perm PlacementPayroll Services

Aerospace and Defense Automotive Banking, Financial Security and

Insurance Construction Education Government & Public Administration Electronics Energy & Utilities Food and Beverage Health Care

Hospitality and Leisure Information Technology Life Sciences Transportation and Logistics Manufacturing Media, Entertainment & Communication Professional Services Retail, Wholesale and Distribution Transportation Telecom

INDUSTRIES SERVEDWe cater to the requirements of the following industries/verticals

Flexible Engagement Models

®RemoteHire RemoteCaptive™ is a service that provides businesses with scalable skilled resources across multiple domains, in addition to complete infrastructure and shared support services.

The client is responsible for the functional aspects of the remote hires' role such as defining the precise nature and scope of work, laying down time frames for deliverables, monitoring the progress of work and setting performance indicators. Arctern is responsible for the day-to-day operational aspects.

In addition to providing the infrastructure and facilities, Arctern offers shared support services including Transport, HR, Payroll, and IT Support, state-of-the art communication tools, required hardware and software.

®The RemoteHire engagement model enables clients to extend their office beyond their local location, with benefits similar to having their own employees. The model is an ideal fit when a client needs to deploy remote resources and wants them to feel like an extension of their existing team.

Shared Services Management: Arctern assigns a Shared Services Manager (a non-billable resource for the customer), who is involved in the client relationship and briefs the client at regular pre-arranged intervals on the progress of work and other issues related to the overall performance, productivity, commitment and behaviour of the resources. He also serves as the first point of contact for escalating issues of an operational nature.

®The graphic below illustrates the key responsibilities of Arctern and Customer for the RemoteHire and RemoteCaptive™ engagement model. However, it is not intended and should not be construed as a full description of services or the parties' respective roles and responsibilities.

R R ®emoteHire & emoteCaptive™

®Responsibility matrix for RemoteHire & RemoteCaptive™

Savings on human resources: Save approximately 50-65% on employee cost yet have the most qualified professionals work for you, delivering tangible benefits to your business.

Complete control over resource selection: Resources are short-listed following Arctern's rigorous recruitment process. Clients then have the opportunity to interact with potential candidates, gauge their suitability, and ultimately choose those they want on their team.

Large talent pool to choose from: A large and highly diverse pool of skilled resources coupled with state-of-the-art recruiting technology makes Arctern well-equipped to meet diverse business needs.

Client resources free to focus on strategic initiatives: With a competent team of remote resources working on your team, your employees can concentrate their time and energy on core strategic areas of your business.

Scalable operations: Start with one resource and scale up the remote team size according to your business needs.

Total visibility and functional control: All functional direction is provided directly by the Client to the resources.

World class infrastructure, facilities and shared services: When Clients engage with Arctern, they forgo the cost of renting out office space and various facilities. Arctern provides world class infrastructure and facilities along with all HR, payroll, IT and communications support.

Information & data security: Our clients are fully assured of global standards of information and data security, which extends from network level and data level security to physical security. Arctern is certified according to ISO 9000 and ISO 27001 standards.

Round-the-clock shifts: Our clients can take advantage of time zone difference and multiple shift operations to reduce work turnaround time and improve efficiency.

Be more competitiveImagine the competitive benefits your business will gain when it is open 24/7/365 at a fraction of your current cost.

“One facet of increased services trade is the increased use of offshore outsourcing in which a company locates labor-intensive service industry functions to another country. For example, a U.S. firm might use a call-center in India to handle customer service-related questions. The principal novelty of outsourcing services is the means by which foreign purchases are delivered. Whereas imported goods might arrive by ship, outsourced services are often delivered using telephone lines or the Internet. The basic economic forces behind the transactions are the same, however. When a good or service is produced more cheaply abroad, it makes more sense to import it than to make or provide it domestically.”

Council of Economic AdvisorsEconomic Report of the President

Bush Administration

Benefits

®Benefits of RemoteHire & RemoteCaptive™

Under RemoteProject™ type of engagement, Arctern takes responsibility for all facets of a project: deliverables, resources, project management, shared services, and infrastructure. We work with clients to capture a detailed project scope. Throughout the engagement, Arctern provides updates to clients on a regular schedule, and reports frequently against SLAs/KPIs/KRAs. We believe in strong communication and a truly collaborative, transparent relationship.

R emoteProject™

How Customer Benefits• Arctern assumes all delivery responsibility (functional, facilities, shared services & HR)• Requirements definition, elicitation and validation by customer• Project scope and delivery plan – owned and managed by Arctern, approved by client• Arctern is responsible for schedule, cost, quality and delivery of the project• Limited resources required of the Client• Project deliverables tied to defined SLAs• All Project Management provided by Arctern• Onshore team (if applicable) works as per client's time zone, offshore team may or may not be mapped

to client time zone• Pricing can be milestone/deliverables based or T&M as appropriate for engagement

RemoteProject™ Responsibility Matrix

Domestic Staffing Services

Arctern Advantage

Our bespoke recruitment services are fitted around individual client needs. We ensure service level agreements; contracts, employment methods and pricing structures are tailored for each client. To provide our cl ients with the best candidates possible, we provide a range of support services for our candidates. These include: Dedicated account management to

maintain relationships with our candidates.

Regular reviews to ensure continued satisfaction with our service.

ISO 9001 and 27001 certifications tha t ensures we work to h igh standards, providing an ethical and professional service

Domestic Staffing Models:

OnSiteHire™

Under OnsiteHire™ engagement model, Arctern offers contingent workforce solutions to deliver the qualified people you need, when you need them – either to supplement in-house skills for one-off projects or to respond to peak workload demands.

Payroll Services

As part of Payroll Services Customer refers the candidate to Arctern, and Arctern becomes the employer of record. We handle the time-consuming aspects of payroll processing supplying a single, simplified invoice for their service. Whether you're hiring one person or a whole team, Payroll Services provides improved recruiting flexibility while reducing costs.

Perm Permanent

Under Perm Placement model Arctern works closely with client to find the qualified resources they need. Resources will be on client's payroll.

Scalable /Contingent workforce solutions as per above models include: Supplementing core or non-core skills Recruiting coverage on variety of domains and skills Addressing short or long term projects, new vacancies

and replacements Assist workload balancing - full time employees and

contract staff Freedom from complex HR, logistical and statutory

compliance responsibilities Reduction in operational cost, overheads and

increased ROI Try before you buy (temp to perm placement) Dedicated Relationship Manager Resource management and bench redeployment Comprehensive screening process Psychometric and technical assessment Off-site interviewing facilities Extensive and fully updated knowledgebase of

candidates Structured recruitment process to increase

predictability Reference/background checks

Contract/Temporary Staffing Services

Recruitment Process

We take several measures to ensure that the resources we find and on-board on your behalf meet your standards and criterion. These measures include (but are not necessarily limited to) a best-of-breed recruitment process & technology, comprehensive background checks on candidates, and on-going training and talent development.

How we ensure our Clients get the best resources

We follow an extensive and rigorous recruitment process utilizing established best practices at each stage, from identifying the requirements to actual placement. Generally, it takes 5 - 7 weeks from the time we receive the requisition from the client to the actual on-boarding of the resource(s). As indicated below, there is high Client involvement throughout the process.

Client Interaction

Multiple Shifts

We operate 24/7/365 with a multi shift arrangement that facilitates employees to be deployed in alignment with requirements of clients across various international time zones.

Select the shift for each team member that works best for your company:

Management & Administration & Finance• Knowledge of doing business

in low cost labor markets• Frequent long trips to manage

offices in low cost labor markets

• Government issues• Statutory filings• Vendor selection, negotiations,

and management• Equipment Import/Export

logistics• Exporting equipment and

related customs issues• Setting up a branch or a

company• Book-keeping and Payroll• Employee policy management• Employee attendance tracking• Employee

agreements/handbook• Employee productivity

monitoring• Employee benefits• Facilities• Transportation• General logistics• Local oversight &

communications

Office, Business, & Technology Infrastructure• Office space • Long-term office rental

deposits (common across many low cost labor markets)

• Furniture & Cubicles• Computers• Printers, Copier, FAX machine• UPS• Power generator• Local telephone lines• International long distance

from the low cost labor markets

• International Line with domestic number

• International Line with local US number

• PBX• Networking• Firewall• Internet connectivity (Web

browsing, E-mail, FTP, etc.)• Pre-scheduled video

conferencing

Software Licenses Windows or Linux operating

system MS Office Anti-Virus WebEx/LiveMeeting

All other software specific to customer needs must be provided directly by the customer

Web content filtering

Recruitment & HR Management Advertising & placements Resume screening

st 1 Level Interview screening Reference checking Company brand building to

attract good talent Long term commitments Employee replacement General training and career

planning

Quality Assurance & Other Value added Services Process improvements Six Sigma Lean implementation International Standards (ISO)

Frameworks Governance Framework SOX, SAS 70 Competency mapping Talent development Functional or process training Behavioral and soft skill

trainings Domain specific trainings

What you DON’T have to worry about or wait for....

No Hassles Related to Opening Your Own Office

Significant Benefits

There are many reasons why a business may consider outsourcing due to below benefits:

Hire 3 skilled professionals in certain low cost markets for the price of 1 in the US.

Save 65% on - you can Employee Costssave over $40,000 per employee per year - one simply cannot ignore such significant savings.

For example, hire skilled professionals with a Masters Degree starting at $10/hr (including complete infrastructure and management oversight.)

Benefit from the best of both worlds - the loyalty that comes with an employee and the flexibility that comes with a contractor.

Offshore Outsourcing

®Arctern's RemoteHire "offshore staffing service" takes advantage of India's proven offshore delivery model. We understand and are well experienced in managing the entire process from recruitment to infrastructure to management.

®The benefits that come with the RemoteHire service are ideal for companies with the following traits:

Your company performs certain tasks locally at a higher cost structure when instead it can be performed remotely at a much lower cost structure

The market leaders or competitors in your industry already hold the India advantage against you. This could be in the form of new product innovation (R&D), technical support, customer service, quality assurance, sales & marketing, back-office operations, and so on

Your company needs to lower its salary costs without reducing the work output

Your company needs to provide a 24/7/365 presence for certain parts of its operations

Your company has the need for job functions that primarily require only an internet connection, a telephone, and a computer

Your company needs to do more with less

Your company is already trying to fill new job positions for tasks that can be conducted remotely

Your company needs to convert an idea into a feasibility study, prototype, beta, release, and maintenance – turn your idea into reality and jumpstart a company with minimal investment comparatively

Your company needs to simply and quickly try out the offshore talent and get its feet wet without committing a lot of investment in terms of time or money

Your company is venture funded or is trying to raise venture capital – most investors today consider having an India strategy a pre-requisite to funding

Your company has plans to expand globally and get closer to new markets in Asia, Middle-East & Far-East

Your company needs to outsource its work but completely control all aspects of the related project

Your company or product or service needs to be globally minded and needs international exposure to widen its cultural scope and experience

Your company has great ideas for innovative services or products but limited financial resources

Your company needs access to a larger supply of skilled and educated professional resources to select from

Why Offshore Outsourcing

A ®rctern RemoteHire vs. Traditional Project BasedWe don't pre-staff skilled resources with our model like other offshoring companies with a “project based” business model. The idea is for us to bring on skilled resources (team/project leaders/members) across different practice areas as per our customers' requirements that are best suited for a defined role. Companies where resources are already on board, periodically run into “bench time” causing their rates to be unnecessarily inflated. For the long-term, we believe it is better to build a custom team with specific expertise that we desire and get the benefit of a materially lower rate.

®Our entire business model is pioneered around the concept of RemoteHire . We try to focus on the HR, Admin, Infrastructure, & Finance aspects of the employee's day-to-day operational role, while our customers focus on the “functional.” We believe that this hybrid model comes closest to giving the customer the best of both worlds – an employee and a contractor. It is designed to provide our customers with a high level of attention and the right balance of management control, quality output, and substantial cost benefits as defined in the table below.

®Arctern RemoteHire Traditional Project Based

EngagementType

Resource Pool

ManagementControl

Costs

Schedule

ProjectManagement

Intellectual Property

Scope

Applicable to

More like an extension of your office, benefits similar to having your own employees

Custom build your team with specific skillset - high customer involvement in recruitment/termination

Higher level of control, direct interaction, and ongoing involvement with team

Lower costs, as the team is custom built-to-order leading to no bench time for employees

Flexibility to have multiple shifts when buildingthe team

Customer involved in both specificationscreation and deliverables

Generally always owned by customer by default

Ability to expand relationship into multiple practice areas ranging from R&D, sales/marketing, tech support/customer service, web design, accounting, etc.

For long-term, full-time company job positions (core or non-core functions)

More like a 3 -party vendor/sub-contractorrelationship

Limited to existing employee/team of sub-contractor, generally no involvement in employee/team recruitment/termination

Lower level of control, direct interaction, andongoing involvement with team

Higher costs to cover periodic bench-times of existing team between projects

Usually limited to the existing office hours of the sub-contractor

Usually restricted to customer writing functional specifications and handing over deliverables to vendor

Usually negotiated between customer andvendor

Generally limited to the existing one or two practice areas offered by vendor

For short-term, usually non-core company functions

vs.

rd

Platform/OSExtensibilityHardware Bring-upPlatform ArchitecturePlatform DesignPlatform IntegrationPlatform ManagementProductizationProposition DesignReference DesignsTechnology Change ManagementTechnology PlatformsWindows DevelopmentSoftware andApplication DevelopmentAgile ModelingAgile Project ManagementAppceleratorApplication ArchitectureApplication MigrationsApplication Support ServicesApplications Development ManagementContinuous IntegrationDatabase-driven Web ApplicationsDesktop Application DesignDistributed ApplicationsDistributed DevelopmentiSeries DevelopmentLarge Scale System IntegrationMultithreaded Application DevelopmentMultithreadingObject Oriented DesignOffshore Software DevelopmentOperating System DevelopmentRefactoringSoftware Architectural DesignSoftware DesignSoftware Development OutsourcingSoftware EngineeringSoftware Project ManagementSoftware Solution ArchitectureStructured ProgrammingVolume ManagementWeb-based Software DevelopmentAlpha & Beta ProgramApplication DevelopmentApplication PortingClient/Server ApplicationsCode ReviewCustomizationsMaintenance & PatchesQuality AssuranceRelease ManagementSQL QueriesTestingUsability TestingUtilities

Big DataBig Data Analytics

Unstructured Data ManagementDistributed SystemsAutonomic ComputingBigTableData GridDistributed AlgorithmsDistributed ApplicationsDistributed ArchitectureDistributed CachingDistributed DatabasesDistributed DevelopmentDistributed File SystemsDistributed SimulationDistributed StorageStream ProcessingMobile Blackberry ApplicationsInterface BuilderiOS DevelopmentiPhone Application DevelopmentMobile ArchitectureMobile BIMobile ConsultingMobile Content ManagementMobile DesignMobile ExperienceMobile Interface DesignMobile Phone AppsMobile Product DevelopmentMobile StrategyMobile Web DesignMultimedia FrameworkWeb DevelopmentBackend Development Backend Programming Bespoke Website DesignBrochure WebsitesCustom WebsitesDomain RegistrationDynamic WebsitesFlash AnimationFront-end CodingHTML EmailsIcon DesignInternet StrategyLanding Page OptimizationMobile Web DesignPersonal WebsitesSearch Engine RankingSearch Engine SubmissionUnobtrusive JavaScript Web GraphicsWeb Interface DesignWeb Project ManagementWeb StandardsWeb Typography

Platform/OSWindows, Linux, Unix, Solaris

Application DevelopmentC#, VB.NET, Java, J2EE, J2ME,Servlets, Visual Basic, Borland C++, Visual C++, C, MFC, ATL

Mobile DevelopmentiPhone/iOS, Android, Blackberry, Windows Mobile, Symbian, Qt

Big Data/Distributed SystemsNoSQL, Hadoop, Hive, MapReduce Mahout, HBase, Pig, ZooKeeper, Avro, Cloudera, Cassandra, Datastax, VoltDB, mongoDB, Memcache

Web DevelopmentASP.NET, Classic ASP, JSP, PHP, Python, Perl, Ruby, ColdFusion,HTML5, AJAX, Silverlight, Flex, Flash, ActionScript, JavaScript, jQuery, JSON, XML/XSL, XHTML, XPATH, SOAP, XML-RPC, WSDL

ERPOracle, SAP, PeopleSoft, JD Edwards, Siebel, Baan, Axapta, Database Management, MS SQL, Oracle, DB2, MySQL, Postgre SQL, Sybase, Informix, MS Access

Data Warehousing/Business IntelligenceCognos, Informatica, Datastage, Microsoft SSIS, FastTrack, Teradata, SAS,

Hyperion, Microstrategy, ProClarity, Microsoft SSAS, Architecture, SOA, SaaS, Web Services, Web 2.0

Frameworks.NET Framework, COM+, COM/DCOM, CORBA, J2EE, JSF, Struts, Spring, Hibernate, Ruby on Rails

Application/Web ServersApache, IIS, JBoss, TomCat, BEA WebLogic, IBM WebSphere, Oracle, BizTalk

Testing ToolsVSTS, QTP, Rational Robot, Rational, Test Manager, Test Director, WinRunner, LoadRunner, SilkTest, SilkPerformer, Purify, JTest, Jverify

Content ManagementMicrosoft SharePoint, Ektron, Drupal, Joomla, WordPress, DotNetNuke,

Requirements/DesignRational Rose, Rational XDE, Rational Requisite Pro, Together, Paradigm Plus, Innovator, Visio

Configuration ManagementMS TFS, SMART, Subversion, Clear Case, VMVC, Perforce, VSS

ReportsCrystal Reports, Microsoft SSRS, Business Objects

Software Development and Technology Research

Outsourceable Tasks

Software, Tools, Models, Methodologies & Frameworks

Expertise Available/Outsourceable Tasks

Software Development and Technology Research

Website BuildingWebsite ConsultationWebsite CreationInternet/Web ApplicationsResponsive Web Design

ERPEnterprise SystemsERP ImplementationsERP SelectionERP Implementation Project ManagementSAP ProjectsOracle ERP ImplementationsVisual EnterpriseFunctional Configuration

Data Warehousing/Business IntelligenceData Warehouse AppliancesData Warehouse ArchitectureData WarehousingDimensional ModelingEnterprise Data ModelingInformation IntegrationInformation Management SolutionsLogical Data Modeling

Mobile BITeradata Data WarehouseBusiness IntelligenceData ConversionData ProcessingDatabase Development

FrameworksArchitecture FrameworksFramework DesignMetadata ModelingRisk FrameworksWeb Framework

Application/Web ServersDatabase ServersDNS ServerIBM HTTP ServeriPlanet Web ServerMail ServerSun Application ServerWeb ServersContent ManagementContent AuditingContent IntegrationContent InventoryContent Migration

Content ModelingContent OperationsContent PackagingContent StrategyContext-sensitive HelpOnline Help DevelopmentSingle SourcingStructured AuthoringWeb Content ManagementWeb GovernanceRequirements/DesignArchitectural PatternsBusiness RequirementsRequirements ElicitationFunctional DecompositionFunctional RequirementsMultithreadingNon-Functional RequirementsObject Oriented DesignProduct RequirementsRefactoringRegulatory RequirementsRequirements AnalysisRequirements GatheringRequirements Specifications

Requirements TraceabilityRequirements VerificationSoftware Architectural DesignSoftware ConstructionSoftware Design PatternsSoftware ModelingSoftware RequirementsSoftware Solution ArchitectureSystem requirementsUse Case AnalysisFeasibility StudyPrototypingConfiguration ManagementActivation SupportBranching Build ManagementChange Control BoardContinuous BuildSoftware BuildVersion ManagementVisual BuildReportsReport WritingWeb Intelligence


.Net DeveloperABAP DeveloperAlfresco DeveloperAndroid DeveloperApplication DeveloperApplication Developer Analyst Application Packaging EngineerAssistant Manager - Information- SystemsAutomation TesterBusiness AnalystBusiness Objects AdministratorClient/Server ProgrammerCognos DeveloperCold Fusion Support DeveloperConsultantContent EngineerContent ResearcherContent WriterCRM Application AdministratorCRM Application ArchitectCRM Business Data AnalystCRM Integration SpecialistCRM Program DirectorCRM Targeted Marketing Campaign ManagerCrystal Report DeveloperData AnalystData ArchitectData Entry OperatorData ModelerDatabase Administrator - Oracle DBADatabase Administrator- MSSQLDatabase Architect

Database LeadDecision Support Analyst/DeveloperDelivery ManagerDeveloperDeveloper - Mobile ApplicationsDevelopment EngineerDevelopment LeadDevelopment ManagerDocumentation SpecialistDRCCM Database AdminERP AnalystERP ProgrammerETL Production SupportFlash DeveloperGraphical User Interface (GUI) ProgrammerHadoop DeveloperHyperion AdministratorInterface DesigneriOS DeveloperiPhone DeveloperIT Quality Assurance ManagerIT Security OfficerJava DeveloperJAVA J2EE DeveloperJava LeadMainframe ProgrammerManager - DeliveryManager - Information SystemsManager - ProjectsManager PurchaseManual TesterMicrostrategy Developer

Middleware SpecialistMidrange ProgrammerMobile TesterNew Media DesignerODI DeveloperOperating Systems ProgrammerOracle Apps DBAOracle DeveloperPackaging ExecutivePeopleSoft AdministratorPeopleSoft Computer OperatorPerl DeveloperPHP DeveloperPHP ProgrammerPhysical Design EngineerPostgre SQL DBAPower BuilderProduct Development ManagerProgrammerProject LeadProject ManagerProject Manager - QAProject Quality ManagerProject TraineeQuality AnalystQuality Analyst - QTPQuality Assurance EngineerSAP MiningSCM EngineerSharePoint ArchitectSharePoint AdministratorSharePoint DeveloperSoftware Design EngineerSoftware Developer

Software Development EngineerSoftware EngineerSoftware Engineer - Crystal ReportsSoftware Engineer - Web DeveloperSoftware Engineering DirectorSoftware Quality AssuranceSoftware Test EngineerSQL DeveloperSQL Server DBAStellent DeveloperSupport AnalystSupport EngineerSystems AnalystSystems EngineerTeam LeadTeam Lead - Software DeveloperTeam Leader - R & DTechnical ArchitectTechnical LeadTechnical Lead - JavaTechnical LibrarianTechnical Trainer and WriterTest EngineerTester - Games UI DesignerUI DeveloperVice President - TechnologyWeb Designer Web DeveloperWeb Developer SDE2

Positions/Job Titles

VSTS

QTP

Rational Robot

Rational Test Manager

Test Director

WinRunner,

LoadRunner

SilkTest

SilkPerformer

Purify

JTest

JVerify

Apache JMeter

NeoLoad

LoadRunner

LoadUI

WebLOAD

WAPT

Loadster

LoadImpact

Rational Performance- Tester

Testing Anywhere

OpenSTA

Qengine- (ManageEngine)

Loadstorm

CloudTest

Httperf

Testing Tools Expertise

Agile Testing Defect Tracking Functional Testing Games TestingHardware Compatibility & VerificationHardware TestingPeripherals TestingSoftware Application Testing Software LocalizationTest Automation Framework Test Cases WritingTest Coverage

Test Data CreationTest Environments Test Execution Test Methodologies Test PlanningTest Procedures Test Requirements Test Scenarios Test Scripts Test Strategy Test SuitesTesting Process Testing Tools

Automation EngineerDirector TestingManual Tester QA Engineer QA Functional Test EngineerQuality AnalystSystem Test AnalystTest Architect

Test Automation DeveloperTest ConsultantTest EngineerTest ManagerTest WriterTesting AnalystTest Consultant

Testing Services




Software Accounting Budgeting Business Intelligence CRM ERP Fixed Assets HRIS Implementation Sales Force- Automation

Accounting Software ACCPAC Great Plains MAS Series Navision Peachtree QuickBooks SAGE Series Solomon ERP Software

Baan Oracle Financials PeopleSoft SAP

CRM & SFA Act! Goldmine Salesforce.com Siebel

CustomReports & BI Advanced MS-Excel Brio BusinessObjects Cognos Crystal FRx Reports Hyperion MicroStrategy

Accounting and Finance

Finance & AccountingAccountingAccounting IssuesAccounting StandardsAccrualsActuarialAudit PreparationBank ReconciliationBank StatementsBookkeepingBudgeting & ForecastingCapital StructureCash Flow StatementsChart of AccountsClaims ProcessingCommission ReportsConsolidated Financial StatementsCost Analysis & ReductionCovenantsCredit Card AuthorizationsCredit ReportsCustomer CollectionsDepreciationDue Diligence SupportEBITDAEmployee ReimbursementsERP ConfigurationFinancial AccountingFinancial PerformanceFinancial Policies & ProceduresFinancial StrategyFinancial Support

Financial SystemsFixed AssetsForeign ExchangeFraud Prevention & DetectionGeneral LedgerGlobal FinanceInternal Rate of ReturnInvestmentsInvoicing & BillingMonth End CloseOnline BankingPayrollRaising Venture CapitalRisk AnalysisStatutory FilingTax Planning & StructuringTrial BalanceUS GAAPVendor Quotations & NegotiationVouchersWorking Capital ManagementYear-end Close

Financial Reporting and Analysis Accounting IssuesBusiness ValuationChart of AccountsClose ProcessConsolidated Financial- StatementsDiscounted Cash FlowEquity ValuationFinancial Audits

Financial GoalsFinancial MetricsFinancial ModelingFinancial PerformanceFinancial ReportingFinancial ResultsFinancial Statement AnalysisGAAPInternal Financial ReportingInternational Accounting- StandardsInternational Financial- Reporting StandardsInternational Standards- on AuditingManagement Discussion- & AnalysisMonthly Close Process-SEC filingsSelling, General & Administrative ExpenseTechnical Accounting- ResearchUS GAAP ReportingVariance ExplanationsWeighted Average Cost Of Capital (WACC)



Positions/Job TitlesAccountantAccounts AssistantAccounts Payable AnalystAccounts Payable LeadAccounts Payable SupervisorAccounts Payable/Receivable ClerkAccounts Receivables- AnalystAccounts Receivables Lead-ActuaryAP Recon ManagerAssistant Manager - FinanceAssistant Manager - Vendor ManagementAssociate AP AnalystAssociate Billing AnalystAssociate Cash AnalystAssociate Recon AnalystAuditorBid ManagerBilling AnalystBilling ClerkBookkeeperBranch AccountantBudget AnalystBudgeting Executive

Budgeting SupervisorBusiness Development OfficerCash AnalystCash SupervisorChief Finance OfficerClaims AnalystClaims ExecutiveCollateral AppraiserCollections ExecutiveControllerCorporate ControllerCost AccountantCredit AnalystCredit & Collections ClerkCredit & Collections ExecutiveCredit SupervisorCustomer Relationship- ManagerFinance AideFinance Compliance ExecutiveFinance ExecutiveFinancial AdvisorFinancial Analysis ExecutiveFinancial AnalystFinancial OfficerForeign Exchange ExecutiveForeign Exchange Manager

Fraud Detection AssociateInternal AuditorLoanCollection/Recovery- ClerkLoss Prevention AuditorManager - APManager - AR/AVPayment Processing ClerkPayroll ClerkPayroll AnalystPricing AnalystRecon AnalystRevenue Analyst Risk Management- ExecutiveTax Accountant-Valuations AssociateVendor Management- AnalystVendor Management- Supervisor

Web Design Adobe Kuler, Pictaculous, Dribbble.com Hues, Typography, Font Squirrel, Typecast, Wireframing, moqups, Mockflow, Google, Drawing, Photoshop/Indesign/Fireworks, Layout & BoilerplatesBootstrap, LessFramework 4, ICE Coder 2.4NuBook,PolyChart2, jQuery 2, Google, Webmaster Tools

Web Development XHTML, ExpressionEngine,W3C Standards PSD to Wordpress, Zend, CodeIgniter Templating, JSON, Web Projects,W3C JavaScript Libraries, Facebook API

Web Hosting WHMCS, Plesk, cPanel, DirectAdmin Virtuozzo, Hsphere, MailEnable, OpenVZ, Colo, PowerDNS

Web Analytics HBX, Omniture, Test&Target, MVT, A/B testing, Hitbox, Google Webmaster Tools, SearchCenter, Clicktale, Coremetrics Analytics, Nedstat

Web ApplicationsMVC, Web App, DHTML, JSON, Telerik Fusebox, N-tier, YUI

Web Site Production Adobe Director, Adobe Photodeluxe, Photo Galleries, BBEdit, MovableType, ImageReady, Soundedit

Web Maintenance MAMP, Vignette CMS, Volusion, Eblasts

Search Engine TechnologyFindability, Ultraseek, Exalead, Verity K2, FAST ESP, Verity, Nutch

Flash Animation Toon Boom, E-cards, CelAction, Swift 3D, TVPaint, GIF, Anime Studio

Web Design and Development

Web Design Advanced CSS Banner Ads Brochure Websites Custom Websites Flash Animation Flash Websites Front-end Coding Graphics Interchange FormatHTML emails Icon Design Interactive Web Mobile Design Mobile Interface Design Mobile Web Design PSD to Wordpress User Friendly Web Graphics Web Interface Design Web Standards Web Typography

Web Development Advanced CSS Backend Programming Cross-browser Compatibility Dynamic Websites Unobtrusive JavaScript Web Standards

Web Hosting Application Hosting Domain Hosting Domain Management Domain Registration Email Hosting Hosting Services Reseller Hosting Semantic Markup Shared Hosting SSL Certificates Virtual Hosting

Web Analytics Conversion Optimization Google Website Optimizer Landing Page Optimization Multivariate Testing Organic Search Search Advertising Search Analysis Web Analytics Implementation Web Metrics

Web ApplicationsAJAX Frameworks Business Logic Cross-browser Compatibility Data Access

Database-driven Web Applications MVC Architecture Scalable Web Applications Server Side User Controls Visual Interdev Web Application Design Web Framework

Website Development Bespoke Website Design Brochure Websites Custom Websites Dynamic Websites E-Commerce WebsiteGoogle Website Optimizer Internet Strategy Landing Page CreationOrganic Search Personal Websites Search Engine Ranking Search Engine Submission Web Project Management Website Building Website Builds Website Consultation Website Creation Website Monetization Website PromotionResponsive Web Design

Web Marketing Article Marketing Conversion Architecture Conversion Optimization E-Mail Campaign ManagementGoogle Webmaster Tools Google Website Optimizer Internet Strategy Keyword Advertising Keyword Research Landing Page Creation Link Building Link Exchange Link Popularity Local Search Optimization Off-Page Online Lead Generation Online Reputation Management Organic Search Search Analysis Video Marketing Web Marketing Strategy

Web Site Production Content Inventory



Content MIgrationEmail Production Homepage Homesite Microsoft Mail Online Production Producing Web Content Web Governance Web Metrics Web Operations Web Production Management Web Site Editing

Web Maintenance Bespoke Website Design Content Managed Websites Content Migration CSS Sprites Custom Templates Custom Websites Dynamic Websites Headers

PC & Mac platforms Web Governance Web Media Web Metrics Web Services Management Web Support Web Typography Website Consultation

Search Engine TechnologyBusiness Discovery Faceted Search Federated Search Full Text Search Image Search Relevance Search Applications Search Engine Optimization Search Engine Submission Semantic Search Social Search Vertical Search

Video Search Yahoo Search

Flash Animation Animation Direction Background Art Cell Animation Character Designs Digicel Flipbook Flash AnimationFlash Video Flash Websites Gif Animator Keyframe AnimationLip Sync Rich Media Banners Rich Media Design Web Games

Web Design and Development

Associate Editor - WebContent Manager Copy EditorCopy Editor - WebCreative Director - WebCreative Executive - WebCurriculum Specialist Designer WebDirector, Sales & Marketing-Web Hosting EditorEditor - WebEditorial Assistant - WebEmail Marketing Program Manager Flash Animator Flash DesignerFlash Developer Flash Graphics DeveloperFlash UI ArtistFrontend Web Application Software Engineer Graphic Design SpecialistHTML5 & Flash Programmer

Interactive Designer/Flash Animator Interface Designer - WebInterior DesignerIntranet Applications Manager - WebLine Producer WebManager eCommerce Product ManagementManager- Web Marketing Analytics Managing Editor - WebMobile Search EvaluatorOnline Flash Game - Animation DesignerPhoto Editor - WebProducer - WebProduction Artist - WebProduction Assistant - WebResearch and Development ManagerSearch Engine Marketing Specialist Section Editor - WebSoftware Engineer - Web Applications Software Engineer - Web User Interface Software Engineer (Mobile Web) Solution Architect- Web Hosting Technical Producer- Web

Web AdministratorWeb Analyst Web Analytics & Insights Consultant Web Application Specialist Web Applications DeveloperWeb Computing SpecialistWeb Content Marketing Manager Web Customer Support SpecialistWeb DesignerWeb Hosting Architect Web Hosting Engineer Web Hosting Support Analyst Web Marketing Manager Web Marketing Specialist Web Product ManagerWeb Project Manager Web Software DeveloperWeb Systems DirectorWeb Systems ManagerWebmasterWebsite ManagerWriter Web



Graphic DesignArt DirectionBook CoversBook DesignBusiness CardsCorporate IdentityDesign LogosDigital IllustrationEnvironmental GraphicsIcon DesignIdentitiesIn-house DesignInvitesLetterheadLogo DesignMagazine DesignPackage Design Vector IllustrationVisual CommunicationVisual SolutionsWeb Graphics

3D graphics 2D art3D ProductionGraphics HardwareHard Surface ModelingNormal MappingParticle SystemsReal-time GraphicsReal-time RenderingShadersTexture WorkUV mappingAnimation

Animation DirectionAnimatorsBackground ArtCamera AnimationCharacter RiggingCompositingComputer AnimationFacial AnimationKeyframe AnimationLip SyncPre-visualizationProduction Pipeline

Audio Engineering Analog RecordingAudio Post ProductionAudio RestorationDialogue EditingDigital Audio WorkstationDigital ConsolesLive RecordingLive SoundLocation RecordingMicrophone PlacementMix EngineerMonitor EngineeringMonitor MixingMulti-track RecordingOutboard GearProfessional AudioSound Reinforcement

Banner Ads Banner DesigningBrochures Business Cards & Letterhead

E-cardsFlash WebsitesGIFHeadersHTML emailsIconsInvitesMicrositesPress AdsPrint AdsRich Media BannersRich Media DesignSplash PagesText AdsTrade Show SignageWeb Graphics

PhotoshopAfter EffectsDigital IllustrationFlash AnimationIllustratorImage EditingPhoto Retouching Poster DesignPresentationsPrint Ads Product Design SignageStationeryVector Illustration

Graphic DesignAdobe Creative SuiteDribbleForrstdeviantARTEstetica Design ForumInDesign SecretsPicMarkrVisual CSS ToolsDesigners Talk

3D Graphics Direct3DLow Poly ModelingColladaModelerMaplexOpen Inventor3D MathUVingHeadus

Animation Toon BoomAutodesk MotionBuilderBipedIdentsLive ActionAdobe After Effects CS5Mental RayAnime Studio

Audio Engineering NeveSSL DualityLogic Pro

Banner Ads E-blastCompsBannersketch 123-BannerGoogle Display NetworkMy Banner MakerBanner Snack

Banner creator

PhotoshopLightroomAdobe Design-ProgramsDreamweaverImageReadyCorel PainterQuarkXPressAdobe FireworksSoundboothMudboxAdobe EncoreInDesignAdobe FreehandZbrush

Other Tools Acrobat After Effects Audition Authorware Autocad Camtasia ColdFusion MX Contribute Corel Draw Director MX Dreamweaver MX Encore Fireworks MX Flash MX Framemaker FreeHand MX GoLive Illustrator InDesign Pagemaker Photoshop Premiere Pro Studio MX Visio

Design and Multimedia


3D Artist3D Designer 3D Generalist AnimatorArt DirectorArt ManagerArtistAudio Quality ControllerAudio Video Specialist Audio Visual Multimedia/VTC TechnicianAudio-Visual Design Engineer Audiovisual Lead Technician Banner Ad CreatorBanner Ads Graphic DesignerCartoonistColdFusion DeveloperColdFusion MX

Application DeveloperCreative DirectorDesignerDesktop PublisherDigital Animation ArtistDigital Art Director-DeveloperDigital Media CoordinatorDigital Photo Technician DrafterDrawing SpecialistFlash AnimatorGame DesignerGraphic ArtistGraphic DesignerIllustratorIndustrial DesignerMechanical DrafterMedia and Video Production Multimedia DesignerMultimedia DeveloperMultimedia Interface Designer

Multimedia JournalistMultimedia ProducerMultimedia ProgrammerMultimedia Services ManagerMultimedia Specialist Photo Editor Photoshop Concept ArtistPhotoshop Expert Presentation SpecialistPrint Production ManagerProduction CoordinatorProduction EditorProject ManagerScript WriterUser Interface Graphic Artist Video & Production EditorVisualizerWeb and Interactive Media- Specialist



Sales Business DevelopmentBusiness FeasibilityBusiness Plans C Level SellingCall Center OperationsChannel Sales/Partner ProgramClosing BusinessCold CallingCommission CalculationCommission ReportsCompetitive Analysis Competitor AnalysisComplex SalesConsulting CRMDeal ClosureDevelopment of SalesDirect SalesKey Account DevelopmentKey Account ManagementLead QualificationMarket PenetrationMarket SharePipeline GrowthQualifying ProspectsSales ChannelSales Cycle ManagementSales Force AutomationSales Force DevelopmentSales GrowthSales PerformanceSales PlanSales Presentations Sales Process DevelopmentSales Process ManagementSales PromotionSelling to Very Important

Top Officer (VITO)Strategic AlliancesStrategic SalesTelesalesUp-Selling And Cross-Selling

MarketingAbove The Line AdvertisingAdvertising ManagementAnalyst RelationsB2B MarketingB2C MarketingBelow the Line AdvertisingBrand AwarenessBrand EquityBrand ManagementBrand PerformanceBranding Chartered Institute of Marketing QualifiedCollateral Materials DevelopmentCollateral ProductionCo-marketingCommunications ProgramsConsumer MarketingContent WritingCorporate CommunicationsCreative MarketerCrisis CommunicationsCRM & SFA Software Customer EventsCustomer SurveysDirect Mail CampaignsDirect MarketingDo Not Call Registry E-CommerceEmail MarketingExternal AgenciesFocus GroupsGrassroots Marketing

Integrated Marketing Communications PlanningIntegrated Marketing PlansInternal & External CommunicationsInternational ExpansionInternational Marketing Joint MarketingKey Message DevelopmentLead Generation Mailing ListsMarket OpportunitiesMarket PlanningMarket Research Marketing AgencyMarketing Budget ManagementMarketing Communications Marketing Communications PlanningMarketing LeadershipMarketing ManagementMarketing MixMarketing Plans Media PlanningMessage DevelopmentNational MarketingOffline MarketingOnline Marketing Pay For RankingPredictive Dialing Product ManagementPublic Relations Reputation ManagementShopper MarketingTechnical Marketing TelemarketingTrade MarketingTradeshows & Events Webex Demos

Sales TrainingsSales Rep TrainingMiller HeimanSPIN SellingAcclivusHuthwaiteSandlerBasho

MarketingACT! Goldmine Salesforce.com SalesLogix Siebel

Demos Advanced PowerPoint WebEx

Mailing Lists Dun & Bradstreet Edgars InfoUSA Switchboard.com CAN SPAM Act Compliance

Professional BBA Business Plans Marketing Plans MBA

Sales and Marketing


Account ExecutiveAdvertising ClerkAdvertising CoordinatorArt DirectorArt Director (Advertising)ArtistAssociate Sales ManagerAudio Visual TechnicianBusiness Development ExecutiveBusiness Development ManagerCall Center Representative - InboundCall Center Representative OutboundChannel Sales ManagerChannel Sales RepresentativeClient Specialist - SalesCommunications Manager

Contracts AdministratorCopyWriterCorporate Communications ManagerCRM Application AdministratorCRM Business Data AnalystCRM Integration SpecialistCustomer Segment ManagerData AnalystDesktop Publishing OperatorDirector - Channel SalesDirector - SalesExhibit Display CoordinatorLead Generation ExecutiveLead Generation ManagerLead Research AnalystManager Corporate- CommunicationsMarket Integration ManagerMarket Research Analyst

Marketing AssistantMedia BuyerMedia SupervisorPrint Production CoordinatorProduct Management Director - WebProduct Marketing AnalystProduct/Brand ManagerProofreaderPublic Relations ClerkRegional Sales ManagerResearch AnalystResearch Services Project CoordinatorSales AnalystSales ExecutiveSales ManagerTele MarketingTele SalesWeb Lead Generator



Writing and Translation

WritingArtifact AnalysisBid Response WritingBlogsCase StudiesContext-sensitive HelpCopy Writing Cost-plus-award-fee (CPAF) ProposalsCreative Writing Documentation & ManualsEditing & ProofreadingHelp AuthoringLegal WritingLithic AnalysisNews Articles NewslettersOnline HelpProposal SupportProposal WritingQuestionnaire DesignQuick Start GuidesReference Manuals

Report Writing SpeechesTechnical EditingTechnical WritingTopic-based AuthoringTranslationWeb ContentWeb Help

TranslationConsecutive InterpretationFinancial TranslationLanguage ServicesLegal TranslationLinguistic ValidationMedical TranslationSubtitlesTechnical TranslationTranslation MemoryWebsite Localization

WritingRoboHelpMadCap FlareDITA XMLFrameMakerDITASingle SourcingStructured AuthoringAuthor-itXMetalVasontArbortext Epic EditorNVivoIDIQPrivia

TranslationCAT toolsWordfastSDL TradosSDLXTranscreationMultiTermPassoloL10nAlchemy CatalystTrados


WritingBusiness WriterCommunications DirectorCommunications ManagerContent WriterCopyeditorCopywriterCreative DirectorDocumentation SpecialistEditorial AssistantEditorial DirectorEditorial ProofreaderManaging EditorMarketing Content WriterMedical WriterNews AnalystPA/PR WriterPolicy & Procedure WriterPresentation SpecialistProduction EditorProof ReaderProposal LeadProposal WriterPublication Manager

Publications DirectorSocial Media WriterTechnical Documentation SpecialistTechnical EditorTechnical WriterVideo Script WritersWeb Content WriterWeb EditorWriter/Public Relations Specialist

TranslationAnalytic LinguistLocalization ExpertLocalization Project ManagerTranscriberTranslation AdvisorTranslation Program CoordinatorTranslator



HR & Recruitment

HR RecruitmentApplicant Tracking SystemsBenefits NegotiationBoolean SearchingCandidate GenerationClosing CandidatesCollege RecruitingContract RecruitmentDirect SearchEmployee Referral ProgramsEnd to End RecruitmentsE-recruitmentFull-life Cycle RecruitingHeadhuntIT RecruitmentOutplacementPermanent PlacementPre-screeningRecruitment AdvertisingReference CheckingScreening ResumesStaffing ServicesTalent AcquisitionTechnical RecruitingWalk-insRecruitment Process Outsourcing (RPO)HR ManagementADP HRBAssessment CenterAuthoriaCompensation & Benefits ProgramsEmployee Data ManagementEmployee Rewards & Recognition

Employer BrandingEmployment LegislationExit InterviewsFamily and Medical Leave ActFull & Final SettlementGlobal HCMGlobal HR LeadershipHCM Processes & FormsHR CoachingHR Information ManagementHR MetricsHR Policy FormulationHR Project ManagementHR ReportsHR TransformationHRIS Database ManagementJob EvaluationJoining FormalitiesKRA Definition and TrackingLeave Of AbsenceManage Outsourced HR- ServicesOccupational Personality- Questionnaire (OPQ)PayrollPeople ProcessesRedundancy HandlingSkill MatrixStatutory CompliancesStrategic HRSuccessFactorsWelfare Activities

HR Software Global HCMHR Information- ManagementHCM Processes & FormsResourceLinke-HRSage Abra HRMSHRITHRIS Database- ManagementAuthoriaEmployee Data- ManagementSuccessFactorsChris21

I-GraspEv5ADP HRBUltiproeProfileLawson HRISOccupational- Personality- Questionnaire (OPQ)Chris21e-HReProfileEV5I-GraspSage Abra HRMSUltipro


RecruitmentAccount LeadAssessment OfficerAssessment SpecialistCampaign SpecialistClient Relations ManagerCommunications SpecialistData AnalystData Entry OperatorData Support ExecutiveDirector - RecruitmentDirector - StaffingDirector-Career Services Employee Referral AssociateIT RecruiterManager - RecruitmentManager- Recruitment & AssessmentOperations Support SpecialistProcess SpecialistRecruiterRecruitment - ManagerRecruitment - Team LeadRecruitment AnalystRecruitment CoordinatorRecruitment SpecialistResume Sourcer

Sourcing SpecialistTalent Acquisition Consultant Talent Acquisition Manager Technical RecruiterVendor Recruitment ManagerHuman ResourcesCompensation and Benefits OfficerCompliance OfficerData Entry ExecutiveDirector - HRHR Administrative Assistant HR AnalystHR AssistantHR Associate HR ConsultantHR ExecutiveHR GeneralistHR ManagerHR CoordinatorHRMS SpecialistManager - HRMIS ExecutivePeopleSoft Computer OperatorSenior HR ExecutiveTalent Management Analyst



IT Administration

Access Points Activity MonitoringAnti-SpamAnti-VirusApplication Performance MonitoringBackupsBandwidth ManagementData MiningData WarehousingDatabase AdministrationDesktop Administration Distributed ComputingEnterprise Network Intrusion Detection/PreventionNetwork Architecture

Network Devices Network Diagrams Network Management- Applications Policy EnforcementRouter Configuration Security & FirewallServer Farms & ClustersSoftware LicensingTelecommunicationsVirtual Servers

Skills AvailableJumpstart Sun Enterprise Sendmail RHEL Sunfire Kickstart LVM Automount Volume Management Cfengine Solaris Volume Manager NFS Postfix Solaris Zones P570 WSUS Sudo Domain Controller M5000

Microsoft Certified MCDBA MCP MCSA MCSE

Cisco Certified CCDA CCIE CCIP CCDP

CCNA CCNP CCSP

Network Administration CiscoWorks Cisco IOS Catalyst Switches Cisco Nexus Solarwinds HSRP VLAN EIGRP MRTG VTP DHCP PIX Cisco Routers

Novell Certified CAN CNE

Oracle Certified DBA Developer OCA OCP




Applications EngineerApplications Systems AnalystChief Information Security OfficerChief Information Technology OfficerData Control ClerkData Security AnalystData Warehouse SpecialistData Warehousing ExecutiveDatabase AdministratorDatabase AnalystInformation Technology DirectorInformation Technology ManagerIS Security ManagerIT ControllerLAN SupportMail Server AdministratorMerchandising Manager - WebNetwork AdministratorNetwork EngineerNetwork Engineering DirectorNetwork Operations Director

Network Planning ManagerNetwork Security Systems- ManagerNT Systems AdministratorSecurity AdministratorSystems AdministratorSystems Engineering- UNIX/NT DirectorSystems Support AssistantSystems/Application Security AnalystSystems/Applications- Security ExecutiveTelecommunications AnalystTelecommunications EngineerTelecommunications TechnicianUNIX AdministratorWeb Security Administrator

Services and Technical Support

Technical Support Password ResetsRemote DesktopPrint ServersNetwork ConnectivityHardware SupportServer SupportBreak FixDesktop Application SupportDesktop AdministrationDesktop Support ManagementTape BackupGhost ImagingLevel 1 SupportLevel 2 SupportChat SupportData ConversionData Import/Export/ManipulationE-Mail SupportHelp DeskOnline Training

Customer Support Customer Escalation ManagementOnline SupportEscalation ProcessCustomer Product TrainingGlobal Customer Service

Critical Account ManagementReference DesignsCustomer SuccessEnterprise SupportSupport ManagementPost-Sales supportProduct SupportEscalations ManagementCustomer ServiceReturn Merchandise- Authorization

Remote Troubleshooting Internet TroubleshootingRF TroubleshootingRemote User SupportWindows Remote DesktopUser ManagerDesktop Application SupportRemote DiagnosticsHeat Call LoggingWindows FirewallPrinter DriversRemote TestingHardware DeploymentsIpconfigRemote Control/Dial-InTelephone SupportTroubleshooting

Technical Support DamewareTrack-ItDesksideNT 4.0Sysaid

Customer Support ZendeskApplication NotesParatureKCSRightNowKayako

Remote Troubleshooting RegeditMalwarebytesNslookupDesksideFireberd

Software Accounting Applications Databases Design Development Engineering Multimedia Operating Sytems

Security Servers Storage Tools Web/Internet

Technology Communications Computers Hardware Internet Mainframes Networking Peripherals Printers/Scanners Telecom

Certified Professionals Adobe Cisco IBM Macromedia Microsoft Nortel Novell Oracle People Soft SAP Siebel Siemens Sun


Customer Service ManagerCustomer Service RepDesktop Support EngineerHardware EngineerHelp Desk EngineerHelp Desk RepresentativeHelp Desk TechnicianLevel 1 Support Engineer

Level 2 Support EngineerPC Support ManagerTech Services AnalystTech Support ManagerTech Support RepresentativeTech Support SpecialistTechnical Support Analyst



Network Administration

Access PointsActivity MonitoringAnti-SpamAnti-VirusApplication Performance- MonitoringBackupsBandwidth ManagementCore Network PlanningData MiningData WarehousingDatabase AdministrationDesktop AdministrationDistributed ComputingEnterprise NetworkHost Intrusion PreventionIntrusion Detection/PreventionNetwork ArchitectureNetwork DevicesNetwork Diagrams

Network ForensicsNetwork Management- ApplicationsNetwork MigrationPenetration TestingPolicy EnforcementProvider-1Router ConfigurationRouting ProtocolsSecurity & FirewallSecurity ToolsServer Farms & ClustersService Provider NetworksSoftware LicensingTelecommunicationsUsers & Groups ConfigurationVulnerability AssessmentVulnerability ManagementVulnerability ScanningWhite Papers

Network Administration CiscoWorksCisco IOSCatalyst SwitchesCisco NexusSolarwindsHSRPVLANEIGRPMRTGVTPDHCPPIXCisco Routers

Network Security NIDSMetasploitSourcefireExploitNGXProventiaNessusSIEMSnortCisco IPSSPLATIntrushield

Network Design MPLS VPNVPLS

IS-ISCCIE R&SM320BGP

Network ArchitectureCCDPPeeringOSPFMX960DMVPNMetro EthernetMPBGP

Network Engineering 65xxAironet6500 SeriesTACACSJUNOSTACACS+Spanning TreeGLBPCisco 6500NX-OSVRRPNexus 7kNetwork Diagrams37xx



Applications EngineerApplications Systems AnalystChief Information Security OfficerChief Information Technology- OfficerData Control ClerkData Security AnalystData Warehouse SpecialistData Warehousing ExecutiveDatabase AdministratorDatabase AnalystInformation Technology DirectorInformation Technology ManagerIS Security ManagerIT ControllerLAN SupportMail Server AdministratorMerchandising Manager - WebNetwork AdministratorNetwork Engineer

Network Engineering DirectorNetwork Operations DirectorNetwork Planning ManagerNetwork Security Systems- ManagerNT Systems AdministratorSecurity AdministratorSystems AdministratorSystems Engineering UNIX/NT- DirectorSystems Support AssistantSystems/Application Security- AnalystSystems/Applications Security- ExecutiveTelecommunications AnalystTelecommunications EngineerTelecommunications TechnicianUNIX AdministratorWeb Security Administrator


Data Center Management

Data Center Colo CDCP Nexus 7k vBlock UCS OTV Cisco UCS PDU NX-OS P2V

Remote Infrastructure Management TR-069DRACRimsKaseyaN-AbleV2VILOUpdate ManagerShavlikHP Insight ManagerIPMI

Hosting ServicesHsphere Colo Virtuozzo

WHMCS MailEnable DirectAdmin Plesk

Data WarehousingEDW Kimball Snowflake Data Marts Inmon Kimball- Methodologies OLAP DWH ROLAP BTEQ Oracle Warehouse- Builder ETL Tools ODS OLTP FastLoad

Desktop Support ManagementRegedit Nslookup Ccleaner Traceroute Malwarebytes

Data Center Centralized Data Center- DesignCo-location Data Center Operations Data Warehousing Database Administration Datacenter Virtualization Enterprise Storage Mission Critical Facilities Server Consolidation Storage Architecture Storage Consolidation Storage Virtualization Uptime

Remote Infrastructure Management Global Infrastructure ManagementInfrastructure ServicesInfrastructure- TransformationIT Infrastructure- Management

IT Infrastructure OperationsRemote AdministrationRemote Device ManagementRemote Management & Monitoring ServicesRemote Monitoring

Hosting ServicesApplication Hosting Connectivity Solutions Domain Hosting Domain Registration Email Hosting Hosted Microsoft Exchange IT as a Service Managed Hosting ServicesManaged Servers Rackspace Reseller Hosting Shared Hosting Utility Computing Virtual Hosting Data WarehousingData Vault Data Warehousing Dimensional Modeling Star Schema

Desktop Support ManagementDesktop Application Support Desktop Architecture Desktop Imaging Desktop Optimization Desktop SupportDisaster RecoveryEnterprise Desktop Management Help Desk Implementation Help Desk Institute Help Desk Support Ipconfig Level 1 & 2 Microsoft Server Support Network Engineering Network Operations OS Migration Remote User Support Storage Area Networking System Imaging Telephony Management User Manager Vendor ManagementWindows Remote Desktop


Account Manager – VirtualizationBackup Data Storage AnalystBI Virtualization DeveloperBusiness Intelligence- and Data Warehousing EngineerData AnalystData Center Hosting EngineerData Storage EngineerData Center Infrastructure Manager Data Warehousing/ Business Intelligence- AnalystData Warehousing ArchitectData Warehousing- Software EngineerData Warehousing SpecialistDesktop Support Engineer

Desktop Support TechniciansDirector Infrastructure- ArchitectureDirector Infrastructure- Services Delivery LeaderEnterprise Infrastructure- AnalystHosting Infrastructure Backup- EngineerHosting Operations ManagerHosting Services AnalystHosting Systems EngineerInformation Technology- Storage/Data ManagerInformation VirtualizationInfrastructure AdministratorInfrastructure Services- Support ManagerInfrastructure Systems- AnalystIT Support and Operations- SpecialistManaged Hosting Account- ManagerNetwork AdministratorNetwork EngineerNetwork Engineering Director

Network Engineering SpecialistNetwork Operations DirectorNetwork Planning ManagerNetwork Security Systems- ManagerNT Systems AdministratorRemote Management EngineerScrum Master Infrastructure- EngineeringServer/Storage/Virtualization- (SSV) EngineerSQL SERVER/Data WarehousingStorage AdministratorStorage ConsultantStorage Sales EngineerStorage System AdministratorStorage Systems EngineerStorage/Data Center ArchitectSystems EngineerSystems Virtualization- EngineerTechnical Architect – InfrastructureVirtualization ArchitectVirtualization ConsultantVirtualization Specialist



Call Centers and Customer Support

Call Centers & Customer SupportAccount ManagementApplication/Claim ProcessingAutomatic Call Distributor- ManagementBack OfficeBilling Queries Call Center AdministrationCall Center ArchitectureCall Center DevelopmentCall Center Start-upCall Flow DesignCall MonitoringCall QualityCall ReportingCall RoutingCash Handling ExperienceClerical SkillsContact Center ConsultingContact Center ManagementContact Center OperationsContact Center OptimizationContact Center StrategyCredit AuthorizationCredit VerificationCustomer CareCustomer Escalation

ManagementCustomer Product TrainingCustomer RetentionCustomer SatisfactionCustomer Service ManagementCustomer Service

RepresentativesCustomer SuccessDialer ManagementE-Mail & ChatEnterprise SupportEscalations ManagementGlobal Customer ServiceHelpdesk SupportInteractive Voice Call ServicesInventory ManagementKnowledge Centered SupportLead CaptureLead GenerationMulti-line PhoneOnline SupportOrder Taking ServicesPhone EtiquettePost-Sales supportPredictive DialersProduct Information RequestProduct SupportProspectingReference DesignsResearch ActivitiesSales ClosureSupport EngineersSupport ManagementTechnical SupportTelemarketing ServicesTelephone SkillsTelephony SupportTroubleshooting Products &

Services

Software And ToolsBlue PumpkinCentreVuDavoxeWFMG3rIEX Total ViewNICE Call RecordingZendeskParatureRightNowKayako


Call Center Service Rep Call Center Specialist Cash Office ClerkClient Services Coordinator Customer Care Case Manager Customer Care ExecutiveCustomer Happiness- RepresentativeCustomer Relations- RepresentativeCustomer Relations Specialist Customer Retention SpecialistCustomer Satisfaction AdvocateCustomer Satisfaction AnalystCustomer Satisfaction ManagerCustomer Satisfaction- RepresentativeCustomer Satisfaction TechnicianCustomer Service ManagerCustomer Service RepresentativeCustomer Service Sales- Representative

Customer Service Support Analyst Customer Success DirectorCustomer Success Manager Customer Support CoordinatorCustomer Support Manager Customer Support RepresentativeHardware EngineerHelp Desk RepresentativeInbound Call Center- Service- AdvocateOutbound Customer Satisfaction- Representative Patient Satisfaction Specialist PC Support ManagerSatisfaction and Research Manager Tech Support ManagerTech Support RepresentativeTechnical Support AnalystTelephone Operator



Quality and Training

QualityAgile ConsultingAuditor TrainingsBusiness Process ImprovementCMMi Consulting & ImplementationDefect ManagementInformation Security Management- SystemISO CertificationsLean & Six Sigma Projects- ExecutionLean & Six Sigma TrainingsMetrics Definition & ReportingOperational ExcellencePCMM Consulting & ImplementationProcess ConsultingProcess DefinitionQuality AuditsQuality ConsultingQuality Management Design & ImplementationQuantitative Management

TrainingAccredited TrainingBlended LearningCompetency Based TrainingCorporate Training Diversity Training Instructional Systems DevelopmentLeadership Development Learning ManagementManagement Training Quick Reference GuidesRemote TrainingSales Training Team Building Skill Gap AnalysisTechnical Course DevelopmentTechnical Training Train the TrainerTraining AnalysisTraining ContentTraining Needs AnalysisTraining Program DesignTutoringVirtual TrainingsWeb-Based Training

QualityIRCAASQRABQSACOPQQuality ModelsEFQM Excellence- Model

Software, Tools & ModelsCamtasia MindfFash PowerPoint WebEx Preparing to Teach in- the Lifelong Learning- Sector (PTLLS)ADDIE ModelA1 Assessor

Regional Training- Organization (RTO)- Management-Information & Learning- Technology (ILT)Instructional System- Design Model (ISD)Educator Performance- and Support System- (EPSS)Virtual Instructor Led- Training (VILT)Iceberg ModelGilbert's model Bloom's taxonomy for- L&DDavid Kolb's Learning- Styles ModelKirkpatrick Model


QualityAudit AssistantAuditorBusiness Operations Audit- AssociateBusiness Process ConsultantBusiness Process Excellence- ExecutiveBusiness Process LeadBusiness Process Modeling Support Continuous Improvement ManagerInformation AnalystInternal AuditorLean Facilitator & Six Sigma Black- Belt Master Black BeltOperational Excellence Director Operational Excellence Manager Process Analyst Process Change ManagerProcess Documentation Analyst Process Engineering ConsultantProcess Engineering ExecutiveProcess Improvement ManagerProcess ManagerProcess Optimization Manager Process Validation Manager Quality AssociateQuality ConsultantQuality CoordinatorQuality ManagerQuality Process AnalystQuality Specialist

Risk Management & Compliance- ManagerRisk Management & Compliance OfficerSix Sigma Black Belt

TrainingCompliance Training SpecialistCorporate Trainer Job Readiness Training AssociateLearning and Development OfficerLearning ConsultantLearning FacilitatorOnline TrainerSafety Training Manager Technical TrainerTechnical Trainer and WriterTrainerTraining AdministratorTraining and Development SpecialistTraining AssociateTraining ConsultantTraining Content WriterTraining CoordinatorTraining ManagerTraining SpecialistTutor



Engineering and Design

CAD/CAMPowerMill CAD/CAM Software Cimatron SmartCAM Mastercam AlphaCAM CAMWorks Parasolid Surfcam CNC Programming GibbsCAM SolidCAM FeatureCAM Wire EDM ArtCAM Fadal CNC programing CEREC HaaS CNC operation

Drafting12d Model Plan Production Softdesk AutoTurn Bentley InRoads

LDD Map 3D Rapid Visualization COGO MX Road AutoTrack Eagle Point Civil 3D

AnimationToon Boom Biped Idents

Automotive Design Alias Studio Tools Alias Automotive ICEM Surf Alias Bunkspeed C3P Digital Buck RTT DeltaGen Hypershot

DraftingCAD/S76CAM Services For - Mechanical Engineering - Civil & Structural Engineering - Electrical Engineering - Plant Design And Piping - Instrumentation And ControlArchitecture & DraftingInterior DesignGrading & Drainage Plans Intersection Design Sewer Design Grading Design Water Distribution Design Civil Design Electrical Plans Implementation And Data- Services - 2D & 3D Drawings

Software Development For Design Automation

- Data Handover – External Data Import

- Data Audit - Digitization Of As-Built

Services DrawingsConsulting - Customization/Configuration - Custom Training - On-Site Technical Support

AnimationAnimated Walk-ThroughsFacial Animation Animators Character Rigging Animation Direction Keyframe Animation Pre-visualization Background Art Computer Animation Production Pipeline Lip Sync Autodesk MotionBuilder Camera Animation Live Action UV mapping Compositing Mental Ray 3D Production

Automotive Design Class A Surfacing Surface Development Clay Modeling Vehicle Architecture Automotive Interiors Concept Modeling Interior Trim Exterior Trim Suspension Design Marker Rendering Instrument Panel


3D Artist/Animator Aerothermal EngineerAftermarket EngineersAftertreatment EngineerAnalysis EngineerAnsys Structural AnalystArchitectural Draftsperson (3D) Assembly Language ProgrammerAuto CAD Design EngineerAutomation Analyst Automation Engineer Automotive Delivery Head Automotive Interior Design EngineerBIW EngineerBridge CAD Designer/Drafter C++ HMI DeveloperCab Packaging EngineerCAD CAM Designer CAD Designer/Co-ordinatorCAD Operator

CAD Technician CAD Tools LeadCatia V5 Design EngineerCatia V5 Product DesignerCharacter Modeler/AnimatorChemical EngineersCNC ProgrammerCompetitive Analysis EngineerControls & Automation Engineer - PLC SpecialistControls Design Engineer Controls EngineerCost & Quality EngineerDesign Automation EngineerDesign Engineer Design Engineer (Vehicle Engineering) Design Verification Engineer Document ControllerDraftsmenElectrical Controls Designer



Electrical Design EngineerElectrical EngineerEmbedded Software DeveloperEmbedded Software EngineerEngineering Data Management AnalystENOVIA AdministratorGenset EngineerHardware Design EngineerHardware EngineerHardware Engineer - Analog/Power ElectronicsHardware Structuring EngineerHarness Design EngineersHMI Development EngineerHydraulics Design EngineerInformation Management LeadInterior Design EngineersLauterbach ConsultantManufacturing EngineerMatlab Simulink ProgrammerMechanical Designer – UGNXMechanical Drafter Mechanical EngineerMechanical Engineer (Nuclear)Mechanical Engineer (Power Plant)Mechanical Piping DesignerMechanical/Reliability/Corrosion EngineerNastran FEA AnalystPackaging System EngineerPiping EngineerPlant Electricity & Automation EngineerPower Electronics EngineerPowertrain EngineersPrincipal Design EngineerProcess EngineerProcurement Engineer/ManagerProduct Development EngineerProduct Verification EngineerProE DesignerProgram ManagerProject & Data ManagerProject Controls EngineerProject Data ControllerProject Engineers - StructuresQuality EngineerQuality System AuditorR&D Process Chemical EngineerRefrigeration Design EngineerRF Engineer - Onsite CoordinatorRPDS BITE Systems TesterSafety Engineer

Ship Modeling EngineerSite Manager Site Project EngineerSmartPlant Design EngineerSmartPlant Electrical DesignerSoftware Developer - Automotive Instrument Panel ClustersSoftware Validation EngineerSolidEdge EngineerStress Engineer – CAEStructural AnalystStructural Engineer (Power Plant)TeamCenter PLM Consultant Technical Support EngineerTest EngineerTransfer Die DesignersTurboCharger Applications EngineerUnigraphics Consultants User Interface Graphic Artist UX/UI Design EngineerVehicle Body EngineerVOIP ResourceWinCE Hardware EngineerWiring Harness Engineer

Engineering and Design


Legal Process Outsourcing

Abacus LawALMA (Automated Legal Management Application)CapterraCaseBeacon CaseFoxCollectMaxWinCompuLawCowles LegalEasySoft-USAFindLaw Market CenterGoMattersImmigrant SoftwareJurisDoc SuiteLegal TrackLegal Edge

Legal FilesLexis Firm Manager LexisNexisNetSmart, Legal SolutionsPCLawPerfect PracticeProLawSearch LawTabs3Time59Timesolv TurboLawWorkshare

AffidavitsAffirmative Action ComplianceAncillary ReliefBusiness CounselCalifornia Family Rights Act- Compliance (CFRA)Case Law ResearchCite CheckingCohabitation AgreementsCollateral WarrantiesCompromise AgreementsConstructive DismissalContracts And AgreementsCopyrightsCross-border TransactionsCustomer & Vendor LettersCustomer & Vendor NegotiationsDemand LettersDepartment of Labor Laws- ComplianceDirectors' DutiesDrafting AgreementsEmployee Relations InvestigationsEmploymentEmployment Law ComplianceEmployment TribunalEnvironmentalEqual Employment Opportunity Commission ComplianceFair Labor Standards ActFederal Employment LawHabeas CorpusImmigration FormsIncorporationIntellectual Property IssuesInvestigationIT law

Judicial ReviewLegal AspectsLegal Contract ReviewLegal MattersLitigation SupportMarketing AgreementsMotionsNational Labor Relations Board- Compliance (NLRB)Paralegal SupportPassing OffPatentsPleadingsPolicy EnforcementPosition StatementsPrivacy PoliciesProfessional NegligenceRegulatory ComplianceRestrictive CovenantsShareholder AgreementsTaxationTrademark RegistrationTribunalsWeb-Based TrainingWorker Adjustment and Retraining- Notification Act (WARN)

Legal ComplianceAnti-BoycottDue DiligenceForeign Corrupt Practices ActOffice of the Foreign Assets ControlExport Control LawsFinancial Services AuthorityAnti-Boycott Regulation LawsSarbanes Oxley Laws




Booking ClerkCase AssistantClaims Case ManagerContract AdministratorContract AnalystContract SpecialistContracts And Grants OfficerCorporate Counsel & Company- SecretaryIssue Advocate Legal Analyst Legal Assistant

Legal Claims AnalystLegal ClerkLegal Coordinator Legal CounselLegal Disclosure AssistantLegal SecretaryLitigation Paralegal ClerkLitigation SpecialistParalegalParalegal SpecialistVoice Paralegal

Administration Services

G&A Skills Compiling RFQs High-speed typing Secretarial work Short hand Transcribing Translation Vendor Negotiations

ArchivingClaims ProcessingCompetitive Price ShoppingCustomer ManagementData ConversionData ProcessingE-Mail ResponseExecutive AssistanceFact CheckingForm FillingLoan ProcessingMailing List Development Meeting/Event Planning

Online OrderingOrder Entry/ProcessingPrinting & Fulfillment TranscriptionProcurement ResearchScheduling & ReservationsStrategic PlanningTelephone Operator/AttendantTravel DeskWeb ResearchWord Processing


Adjustment ClerkAdministrative AssistantAdvertising ClerkBenefits ClerkBilling ClerkClaims ClerkCompliance CoordinatorConference CoordinatorCooperative Program CoordinatorCredit and Collections ClerkCustomer Information Center- RepresentativeCustomer Service RepresentativeData Control ClerkData Entry ClerkDocument Security AdministratorExecutive AssistantFundraising ExecutiveHRIS ClerkHuman Resources Assistant

Human Resources CoordinatorHuman Resources ManagerHuman Resources RecruiterInformation Systems GeneralistInstallation ManagerInternet Research AssistantMeeting/Event PlannerOffice Automation AnalystOffice ManagerPersonal AssistantProgram DirectorProject AdministratorProject ManagerRecords ClerkRelationship ManagerSurfer - WebTravel ClerkWeb Customer Support ClerkWord-processing Operator



Web DevelopmentASP.NET, Classic ASP, JSP, PHP, Python, Perl, Ruby, ColdFusion, HTML5, AJAX, Silverlight, Flex, Flash, ActionScript, JavaScript, jQuery, JSON, XML/XSL, XHTML, XPATH, SOAP, XML-RPC, WSDLMobile DevelopmentiPhone/iOS, Android, Blackberry, Windows Mobile, Symbian, Qt

Application DevelopmentC#, VB.NET, Java, J2EE, J2ME, Servlets, Visual Basic, Borland C++, Visual C++, C, MFC, ATL

ArchitectureSOA, SaaS, Web Services, Web 2.0

Frameworks.NET Framework, COM+, COM/DCOM, CORBA, J2EE, JSF, Struts, Spring, Hibernate, Ruby on Rails

Application/WebServersApache, IIS, JBoss, TomCat, BEA WebLogic, IBM WebSphere, Oracle, BizTalkERPOracle, SAP, PeopleSoft, JD Edwards, Siebel, Baan, Axapta

Database ManagementMS SQL, Oracle , DB2, MySQL, Postgre SQL, Sybase, Informix, MS Access

Data Warehousing/Business IntelligenceCognos, Informatica, Datastage, Microsoft SSIS, FastTrack, Teradata, SAS, Hyperion, Microstrategy, ProClarity, Microsoft SSAS

Big Data/Distributed SystemsNoSQL, Hadoop, Hive, , MapReduce Mahout, HBase, Pig, ZooKeeper, Avro, Cloudera, Cassandra, Datastax, VoltDB, mongoDB, Memcache

ReportsCrystal Reports, Business Objects, Microsoft SSRS

Testing ToolsVSTS, QTP, Rational Robot, Rational, Test Manager, Test

Director, WinRunner, LoadRunner, SilkTest, SilkPerformer, Purify, JTest, JverifyContent ManagementMicrosoft SharePoint, Ektron, Drupal, Joomla, WordPress, DotNetNuke

Platform/OSWindows, Linux, Unix, Solaris

Requirements/DesignRational Rose, Rational XDE, Rational Requisite Pro, Together, Paradigm Plus, Innovator, Visio

Configuration ManagementMS TFS, SMART, Subversion, Clear Case, VMVC, Perforce, VSS

Technology Expertise

Technology Services

By combining excellence in recruiting, training, infrastructure, productivity and stringent delivery management, Arctern provides the highest quality Business Process and Knowledge Process Outsourcing services. Whether the need is a small staff augmentation or a full scale global transformation, we have the tested quality processes in place to support that change management.In order to find and retain the best quality talent, Arctern draws upon sophisticated technology as well as a vast, pre-qualified talent pool. Ongoing training and retention programs ensure we retain the top talent and that they are available when needed.

Business Process and Knowledge Process Outsourcing

Business Process Excellence/Quality Consulting

State of the Art Buildings and Grounds

Our facilities are located in LEED* Platinum business parks where physical security and energy efficiency are at the forefront of design. This adds to the efficiencies we are able to pass along to our clients:

Dedicated high bandwidth internet connectivity. Data protection through firewall and selective network access. High-end servers from reputed vendors. Multiple locations to facilitate business continuity. 24 x 7 x 365 operations possible. Multiple time zone support. Round the clock power supply with back UPS and generator. Access-card protected workplace. Round the clock physical security management.

Facilities and Security

*LEED is a third party certification program and the internationally accepted benchmark for the design, construction, and operation of high performance green buildings. For more information on LEED Platinum, Visit www.usgbc.org/LEED.

Arctern Offices

Arctern provides all clients with the highest levels of information security. Adopting all tenets of ISO 27001 ensures clients that global standards for information security and data protection are continuously monitored.

Firewalls Content filters Email filters Network controls

Anti-virus Identity management Access controls Device locks

Intellectual property agreements Non-disclosure agreements Non-compete agreements Non-disclosure proprietary information

and patent and invention assignment

Voice (VOIP) PBX Video phones Cameras Desktop

Information Security

Network Level

Legal Safeguards

Desktop Level

Remote Interaction &Management Tools IP Based:

Bangalore - Corporate Bangalore

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