ASUG_ Introduction to SAP QMS

7/28/2019 ASUG_ Introduction to SAP QMS

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ATUL PATANKAR[ASUG INSTALLATION MEMBER

MEMBER SINCE: 2000

LINDA WILSON[ASUG INSTALLATION MEMBER

MEMBER SINCE: 1999

JUERGEN LINDNER[SAP POINT OF CONTACT

MEMBER SINCE: 1998

[

]QM 101 An Introduction to SAP QM

[Jeff FoxLead Business ProcessConsultantMoen Incorporated

ASUG Illinois Chicago Chapter

October 21, 2011


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Real Experience. Real Advantage.

QM Overview

What is QM?

A complete INTEGRATED solution for all quality functions

including Quality Engineering, Quality Control, Quality

Assurance, and Quality Improvement A module of SAP that you already own!

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Key Capabilities of SAP QM

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Why SAP QM?

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QM Basics

Planning

Inspection

Certificates

Notification

Control

Audit

Test Equipment

Stability Study

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Quality Planning

Inspection Planning

How to perform an

inspection

Basic Data Master Data which is

used by all QM processes

Logistics Master Data

Integration with otherSAP areas such as

Material Management or

Sales and Distribution

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Quality Planning - Catalogs

Catalogs hold coded, standardized data which is used by all

QM functions

For example, a standard list of defect codes to be used during

inspection and corrective action

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Catalog Types Short Description

1 Characteristic attributes2 Tasks

3 Usage decisions

4 Events

5 Causes

6 Results of defects

8 Activities (QM)

9 Defect types

A Activities (PM)

B Object parts

C Overview of damage

D Coding

E Defect locations


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Quality Planning Inspection Characteristics

Master Inspection Characteristics are used to specify the

inspection criteria (individual test) which can be referenced in

an Inspection Plan (building blocks of an Inspection Plan)

They can represent complex tests or simple attributes like

Visual inspection or Correct Material

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Quality Planning Inspection Methods

Define how to execute an inspection/test

Can include long text and/or DMS file references

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Quality Planning Sampling

Used for automatic sample determination within an inspection

Sampling Schemetables to determine sample size based on lot

size (i.e. AQL)

Sample Procedureactual sampling to be used: reference

Sampling Scheme (AQL level), 100%, Fixed Sample, etc.

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Quality Planning Dynamic Modification

Dynamic Modification Rules automatically determine the

appropriate inspection stage based on past performance

history, product life, inspection requirements, etc.

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Quality Planning Inspection Planning

Inspection Planning defines the inspection criteria:

Material to be inspected

How the inspection is to take place

Characteristics to be inspected (and in what sequence)

Required test equipment

Inspection Plan is built using QM Master Data

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Quality Planning Material Master

QM requirements are activated in the QM View of the Material

Master

SAP provides many different Inspection Types for automatic

and manual inspections

To activate an Inspection Type for a material, assign and

activate:


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Quality Inspection Inspection Types


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Quality Inspection - Overview

High-Level Process Flow

Inspection Lot is created

Inspection Plan is assigned (and usually printed)

Inspection Sampling and Dynamic Modification are determined

Inspection Stock is stored in a Q (QI) status

Results are recorded against the Inspection Plan Characteristics

Pass/Fail, Upper/Lower Tolerances, Individual Values

Automatic valuation (pass/fail), Defects recording is supported,Quality Notification is automatically created for any required

corrective action

Usage Decision is made to close Inspection Lot and transfer

stock out of Q status

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Quality Planning + Inspection:Putting it all together

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Quality Inspection Example

Goods Receipt for PO automatically

creates the Inspection Lot


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Quality Inspection Example

Results Recording and Usage Decision


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Quality Inspection - Implementation OptionsUse as much or as little as you need!

Generic QM Leverage QI stock status to control IM stock only (can be used

without using QM module)

Easy QM

Minimal use of Inspection Lots

Control QI posting, but limited or no results recording needed Standard QM

Full use of Inspection Lots

Post to QI via an Inspection Lot using an Inspection Plan

Requires Results Recording

Can be used for COA generation too

Complex QM

Full use of Inspection Lots and Sample Management

Post to QI via an Inspection Lot with an Inspection Plan using sample

management, sample calculation, SPC, Dynamic Modification, defects

recording, etc.19


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Quality Certificates

A quality certificate

certifies the quality of

goods and typically

includes: Inspection results, Disposition

Batch information (if used)

Key features: Automatically create certificates when materials are shipped,

Distribute certificates to a predefined list of recipients, Print

certificates, or send them by fax or EDI

SAP can also handle inbound certificates from suppliers


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Quality Notification

EXTREMELY powerful tool within SAP

Quality Notifications can be used for capturing, tracking, and

resolving different types of problems within your business.

You can use the notifications to analyze the recorded defects

and monitor the correction of these problems

In particular, the notifications can help you process internal or

external problems such as: Complaints filed by customers

Complaints against vendors

Company-internal problems

Other user-specific problems

Enables Corrective and Preventative Actions (CAPA)

Can be implemented independently of other QM functions21


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Quality Notification - Supply Chain Integration

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Quality Notification - Improvement Process

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Quality Notification - Example

Attend session #4 for detailed information on Notifications in SAP

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Quality Control

You use quality control to:

Update of the quality level based on the inspection results

Usage of control charts to control the characteristic values

Update of the vendor evaluation for the procurement process

The Quality Control menu contains many options for analyzing

QM data

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Audit Management

Used to process and manage audit components used during

audit processing. You can use the following objects:

Audit Plan

Question List

Audit

Corrective and Preventive Actions

Attend session #3 for detailed information on Audit

Management in SAP

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Test Equipment Management

Allows you to manage test equipment and calibrations in SAP

Integration with Plant Maintenance (PM)

Equipment Masters

Functional Locations

Maintenance Plans

Inspections done on Equipment or Functional locations

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Calibration results are recorded the same as Inspection Lot results

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Stability Study

Shelf-life studies conducted to track and examine how different

environmental conditions (for example, temperature,

brightness, moisture) affect a compound, a material, or a batch

over a specified period of time

Create physical samples of the material or batch and storethem under controlled conditions for the duration of the study

Test and record results at specified intervals

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Stability Study

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Quality Management Integration


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Quality Reporting and Analysis

QM provides many built-inreporting options

Worklists

Results history / trend

analysis

Control charts

Supplier evaluation

Quality scores

QMIS

BW/BI

QM Evaluation Cockpit


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Enhancement Package Overview

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Real Experience. Real Advantage. 35

QM Features in Enhancement Pack 3


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Release Dates

Enhancement Pack 6 may not be available until mid-2012

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Summary

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Whats Next?

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[

] Thank you.

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ASUG_ Introduction to SAP QMS

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