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35% of health-tech executives said AI will be a major game-changer in 2017 14 Next year, Qualcomm Tricorder XPRIZE will name a winner in its $10 million contest to invent a working “tricoder” that can diagnose 13 health conditions without help from a healthcare worker. Technologies that generate realistic images, sounds and other sensations that simulate a real or imaginary environment VIRTUAL REALITY A recent study showed that VR can reduce acute pain by 24% (similar effect as prescribed narcotics) 15 At the University of Southern California, combat veterans with PTSD are being treated using VR gaming as a healing mechanism to help process trauma. As countries around the world increasingly push for value-based care models, it’s now more important than ever for healthcare organizations to find new ways to improve the value and quality of care, as well as patient experiences. Patients are starting to think like consumers when it comes to their healthcare. In 2017, even state-funded healthcare organizations will need to do more to meet growing patient expectations. A $54 MILLION HOSPITAL WITHOUT BEDS A virtual care center launched in 2015, Mercy Hospital, houses zero patients and is home to a variety of telemedicine programs that allow Mercy to care for patients remotely round-the-clock. BENEFITS OF TELEHEALTH • More convenient and accessible care • Reduced readmission rates and costs • Better utilization of staff and resources • Higher patient satisfaction of providers feel they are delivering a good patient experience Australia’s first large-scale trial of telehealth has shown it could save the healthcare system up to $3 billion a year 12 58% of consumers and 62% of doctors say virtual visits lower costs 6 of consumers feel providers are delivering a good patient experience 3 Another aspect of connected health that is growing exponentially is telehealth. As concerns rise over healthcare costs , telehealth becomes an increasingly attractive option for both patients and healthcare organizations. It makes care more accessible for people around the world and provides a solution for younger generations’ growing demands for affordability and convenience. U.S. Census Bureau, March 2016 Pew Research Center, May 2015 The Current State of the Patient Experience, Prophet and GE Healthcare Camden Group, March 2016 Accenture 2014 Global Consumer Pulse Research 2016 Connected Patient Report, Salesforce Accenture 2016 Consumer Survey on Patient Engagement Pew Internet & American Life Project, July 2016 Wearable Technology U.S. 2015, Mintel The Society for Participatory Medicine and Biotricity Inc., 2016 The Rise of the Healthcare Chief Experience Officer: 2016 Research Report, Vocera Experience Innovation Network Doctors’ Virtual Consults With Patients to Double by 2020, IHS, August 2015 CSIRO, 2016 Becker’s Hospital Review, 2016 Silicon Valley Bank, September 2016 Study by AppliedVR and Cedars-Sinai Medical Center, July 2016 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 WHAT WILL 2017 HOLD FOR HEALTHCARE? WE’LL SEE 5 MAJOR TRENDS IN HEALTHCARE, EXPERIENCE IS EVERYTHING © 2017 Avaya Inc. All rights reserved. As artificial intelligence (AI) and virtual reality (VR) begin to enter the consumer market, it’s only a matter of time before they’re more widely applied to healthcare. Be prepared for them to be disruptors in the industry in 2017 — offering new levels of intelligence and transformed patient experiences. The growing number of aging people with an increased life expectancy is putting immense strain on healthcare organizations, making it crucial to focus on population health, preventative care and ways to provide more advanced care for longer. At the same time, millennials have completely different expectations — demanding convenience and innovation — pushing healthcare organizations to embrace new trends and technologies. Patient experience will become increasingly important 1 75% of providers say patient experience is critical to the future success of their organizations 3 of Millennials avoid seeing the doctor to save money of Millennials would prefer seeing a doctor virtually 13 81% of consumers are unsatisfied with their healthcare experience 3 7% of patients have switched healthcare providers due to a poor customer experience This can lead to more than $100 million in lost annual revenue per hospital 4 $ $ 63% VS Patients will be more informed and involved than ever 2 3 Mobile and wearable devices will dominate The Internet of Things (IoT) is ushering in a new age of wearables and smart devices. People increasingly expect to be able to track their health and connect with hospitals and doctors via the consumer devices they already use — and they expect their wearable device data to be taken into account, too. of wearables users say the tech makes them feel more engaged with their health 6 of consumers are willing to share wearable or app data with a doctor 6 90% 77% Use of health wearables and mobile apps has doubled in the last 2 years 6 Healthcare wearable usage: 9% in 2014; 21% in 2016 Healthcare mobile apps usage: 16% in 2014; 33% in 2016 59% of all health-insured patients and 70% of Millennials would choose a primary care physician who offers a patient mobile app over one who does not 5 Telehealth will become more popular 4 Virtual video consultations in the U.S. will grow to 5.4 million consultations in 2020 11 On the horizon: AI & VR will be disruptor ARTIFICIAL INTELLIGENCE 5 Machine intelligence that can analyze large amounts of data and apply software algorithms to maximize chances of success 50% 74% A Partner with the Right Experience As a leading communication solution provider in healthcare, Avaya helps organizations collaborate more effectively, operate more productively, and deliver better patient care and outcomes, while ensuring the levels of security and compliance essential to exceptional care provision. Find out more at Avaya.com/healthcare Sources: Consumer companies are transforming customer expectations, and healthcare organizations need to keep up: transportation food & beverage retail finance In 2015, Millennials surpassed Generation X as the largest share of the American workforce 2 More than 1 in 3 U.S. workers are Millennials (adults ages 18 to 34) 2 2015: 617 MILLION people worldwide are age 65 and over 2050: 1.6 BILLION people worldwide will be age 65 and over 1 IMPROVING PATIENT CARE & EXPERIENCE: 5 TRENDS TO WATCH IN 2017 hospitality As information becomes more easily accessible and wearable devices grow in popularity, people are also becoming more involved in their own healthcare. This means that healthcare organizations need to embrace new technologies such as wearables, as well as be more engaged with patients and their families when it comes to creating patient experience improvements. of Internet users have searched for health information online 7 Approaches healthcare CXOs use to infuse the patient/family voice into experience improvement efforts: 10 38% of women and 34% of men in the U.S. want to know as much about their health as possible 8 of U.S. adults prefer to track their own medical health data 9 80% 84% 34% 38% of providers feel they are delivering a good patient experience 63% have a single patient/family advisory council 54% conduct in-person focus groups 54% have patient/family partners dedicated to every improvement project 28% invite patients/families to hackathons or targeted design sessions 17% have an advisory council for every department/clinic 12% pay patients to be partners in improvement 10% do not engage patients/families in experience improvement 7% 40%
