Avaya StrategyLeveraging Technology to Drive Customer Value

H Michael WeisNorth American Channel Technical

Director

Processes and Programs Update

Avaya FY14 Growth Strategy

SIMPLIFY THE CUSTOMER AND PARTNER EXPERIENCE

UC, CC

Services

FY14 STRATEGIC IMPERATIVES

SEGMENT FOCUS

INTEGRATED STACK

SALES COVERAGE

STRATEGIC ALLIANCES

Integrated Stack

Integratedstack forreduced

complexity and innovation

Last expert standing for

transitions

Three Promises

OPEN

FIT FOR PURPOSE

INNOVATION

SERVICES AND SUPPORT FOCUS

PRODUCT FOCUS

Innovation Momentum & Recent Launches

Avaya Aura®

Conferencing 7.2

VSP 4000 3.0

IP Office 9.0

Outbound Contact Express 1.0

WLAN 8100 2.1

Radvision(IP Office)

Avaya Aura® 6.2Feature Pack 3

AvayaSpeech Analytics

Avaya Aura®

Virtualized Environment

Avaya Aura®

Workforce Optimization 12.0

Avaya Messaging Service 1.0

ITNAVIGATORControl Manager

Collaboration Environment 2.0

Continuous Performance

Services

Cloud Transformation Services

Collaboration

Environment

Avaya SBCE

Proactive Contact

Scripting

PRI Gateway

Switching POE

Avaya Aura® Conferencing + Avaya Flare Experience

UC Integrated Multimodal Collaboration

Start with Point to Point,

Ad-hoc or Meet Me audio conferencing

Add videoConferencingwhen you are

ready

Add Web conferenci

ngAd-hoc and Meet-me

Conferencing

Recording, Audio via Web and Videowith Continuous Presence soon!

Personal library to store presentations

Desktopsharing

Applicationsharing

White-boarding

Minutes,Messaging

Audio & Video

Active Talker

Roster

Mute/Add/Promote

Attendance List

Meeting Reports

Recordings Library

Select Activity to view

Video in the Palm of your Hand

IPO Video Collaboration Solution

XT Server for IP Office

Scopia DesktopServer Software

Desktop Clients

MobileClients

Multi-party Audio, Video, Data Collaboration Server for Up to 8 Participants

Provides a Virtual Conference Room Native SIP/H.323 connectivity for Room Systems Continuous Presence HD Video (8 windows) PC & Mac Desktop Clients Android & iOS Apps Firewall Traversal for Desktop & Mobile

Room SystemsXT Endpoint

w/Embedded Server

or

Avaya IP Office Roadmap

DesktopIntegration

Endpoints

Contact Center

Virtualization

Video

8.0 8.1 9.0 Future

1,000 2,000

384 ???

Security

Connectivity

ManagementManagement

Endpoints

DesktopIntegration

Video

Security

Connectivity

Management

Endpoints

DesktopIntegration

Virtualization

Video

Security

Connectivity

Management

Endpoints

DesktopIntegration

Cloud/Hosted

Avaya IP Office or Avaya Aura?

Avaya Contact Center Solutions for IP Office

Voice

Multi-channel

Integrated advanced

applications

Suite-based enterprise

features (HA, session mgmt.)

4005 25030 50 100

PrimaryCompetitors:ShoreTelVoxtron (BT)AltitudePresence

Primary Competitors:Genesys ExpressCisco UCCxAltitudePresenceHuawei

Primary Competitors:GenesysCiscoInteractive IntelligenceAltitude

Primary Competitors:Genesys ExpressCisco UCCxAltitudePresenceHuawei

Avaya Contact Center offers based on Avaya Aura

Avaya Aura Contact Center Suite for Midsize Enterprise (AACC-M)

Avaya Aura Call Center Elite for Midsize Enterprise (Elite-M)

Competitors: Cisco UCC-X Interactive

Intelligence CIC Aspect Shoretel Genesys Express Huawei Shoretel Etc.

Avaya Contact Center Select

GA June 24

Avaya IP Office Contact Center

GA Feb 28Contact Center Solutions for IP

Office

Expanding Market CoverageAvaya Contact Center solutions based on IP Office

Mid-Market CC Solutions based on IP Office

Avaya Inbound Contact ExpressAICE

Avaya Outbound Contact ExpressAOCE

Avaya IP Office Contact Center IPOCC

Avaya Contact Center Select ACCS

Chat

SMS

SMS

EmailChat

Email

SMS

SMS

Voice

Email

Voice

Voice

Fax

Reporting Reporting

Chat

SMS

SMS

Email

Voice

Fax

ReportingReporting

Avaya Speech Analytics

14

Risk Mitigation:Address regulatory or policy

compliance

Business Performance Management /

Business Intelligence

Market ResearchIndentify Revenue Opportunities

Customer Satisfaction

Avaya Speech

Analytics

Quality Control and Operational Efficiency

$

Positive incremental revenues and EBITDA. Improving product margins in double digit growth market

Sales, Partner, R&D and Professional Services domain expertise in cloud, reporting, unified management, social

Proven solutions in end to end reporting, unified management, and cloud-based social media

Unified management and administration for on premise, hybrid, cloud, and 3rd party solutions

Most advanced, fully featured, on premise and cloud-based UC and CC solution in industry

Unified Management

Social Media

Cradle to Grave Reporting

Desktop

Avaya & ITNAVIGATORBenefits Customers, Partners and Accelerates UC/CC Cloud

Avaya Networking: Game Changing Functionality

Fabric Connect

Fast

Flexible

Secure

• Provision at the “edge”• One Configuration Command• Optimized Link State Protocol• Fast to Converge, heal,& add, delete, move services

• Extend services anywhere seamlessly• True service virtualization with ease• L2, L3, Multicast, VRFs…• ONE protocol

• As much service isolation as needed• Carrier type virtualization, zero complexity• Network Invisibility to users• PCI Compliant

Avaya Solutions:Practical Applications

Foundation Suite

Basic

Mobility Suite

UnifiedCall

Basic

Collaboration Suite

Basic

UnifiedCall

Office Centric

Requires solidcommunications

Foundation

Mobility

Mobile and Virtual Worker

is the key toproductivity

Power Collaborator

Achieves successthrough

Collaboration

Aura Suite Licensing

Highly Available

Survivable

Enterprise Communications

Messaging

Instant Messaging

Presence

Video-enabled

Windows Desktop

Mac

Lync Desktop Integration

Secure Mobile Access

Mobile Device Clients

Call Twinning/Forking

Audio/Web Conferencing

Video Collaboration

Promo Extended to

Sept. 2014!

ChangeAudio

JoinBridge

VoiceMail

Settings/Forwarding

Lync 2013 Integration

Click to dial contact from Group or chat window

Escalate to video and collaboration

Add others to call Extend call to mobile Leverages customer

investment in IM&P without additional Lync licensing costs

Free for Aura/CM R6 customers

Client-side installation only; no separate server required!

Outlook integration included!

“hover” on email contact to initiate dial/contact options

Outlook Contacts Dial right from Outlook or Search and dial from Lync

Browser access as well Phone numbers highlighted

in MS Explorer, Firefox and Chrome

Closing Thoughts & Takeaways

Avaya connects the world. Differentiated value for your customers.

We are growing and investing in solutions to help you

Our tools are getting simpler. Our messages more unified.

Thank

You!#AvayaPCD