Symantec Backup Exec 2010Administrator's Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 2010

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Contents

Technical Support ............................................................................................... 4 Chapter 1 Introducing Backup Exec ................................................... 63About Backup Exec ....................................................................... How Backup Exec works ................................................................ Whats new in Backup Exec ............................................................ Whats new in Backup Exec agents and options .................................. Backup Exec agents and options ...................................................... About Backup Exec media server components ............................. About Backup Exec server protection agents ............................... About Backup Exec application protection agents ........................ About Backup Exec's virtual machine agents ............................... About Backup Exec client protection agents ................................ About Backup Exec media server storage options ......................... About the Administration Console ................................................... About the Home view .................................................................... Configuring the Home view ...................................................... Restoring the Home view's default configuration ......................... Editing items on the Home view ................................................ Help and Technical Support items ............................................. Summary items ..................................................................... Detail items .......................................................................... 63 68 70 74 78 78 79 80 83 84 85 89 93 93 93 94 94 96 96

Chapter 2

Installing Backup Exec ....................................................... 99About installing Backup Exec ........................................................ Before you install ....................................................................... About the Environment Check ................................................ Checking your environment before installing ............................ About the Backup Exec service account .................................... Changing service account information ..................................... About changing Windows security ........................................... Changing Windows security to back up servers (only) in one domain ......................................................................... Changing Windows security to back up servers and selected workstations in one domain ............................................. 100 101 101 102 104 105 106 107 107

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Contents

Changing Windows security to back up servers in more than one domain ......................................................................... Changing Windows security to back up servers and workstations in more than one domain ................................................. About Microsoft SQL Server 2005 Express Edition components installed with Backup Exec ............................................... About Backup Execs standard features .................................... System requirements .................................................................. Installing Backup Exec to a local computer ...................................... Installing additional Backup Exec options to the local media server ................................................................................. Special considerations for installing Backup Exec to remote computers ........................................................................... Push-installing Backup Exec to remote computers ............................ About installing Backup Exec options to remote computers ................ Push-installing the Remote Agent and Advanced Open File Option to remote computers ............................................................. Push-installing the Desktop Agent and DLO Maintenance Service from the media server to remote computers .............................. About installing the Remote Agent for Windows Systems .................. Installing the Remote Agent and the Advanced Open File Option to a remote computer in the backup selections list ................ How to install the Remote Agent and Advanced Open File Option in an Active Directory network ......................................... Using a command prompt to install the Remote Agent on a remote computer ............................................................ Using a command prompt to uninstall the Remote Agent from a remote computer ......................................................... Using a command script to install the Remote Agent and AOFO ................................................................................... Using a command script to uninstall the Remote Agent and AOFO ........................................................................... Installing the Remote Administrator ............................................. Running the Remote Administrator ........................................ Installing Backup Exec using the command line (silent mode) ............. Command line switches for silent mode installation of Backup Exec ............................................................................. Installing the Remote Administrator using the command line .............................................................................. Uninstalling Backup Exec using the command line ..................... Creating installation parameter files ........................................ Using installation parameter files ............................................ Installing a trial version of Backup Exec agents and options ...............

108 109 109 110 112 114 118 120 121 126 129 132 134 135 135 140 142 143 144 145 146 148 149 157 158 159 160 160

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About the installation log ............................................................. Repairing Backup Exec ................................................................ Starting and stopping Backup Exec services .................................... Backup Exec Services Manager options ..................................... Uninstalling Backup Exec ............................................................ Uninstalling Backup Exec options from the local media server ............ About updating Backup Exec with LiveUpdate ................................. About scheduling automatic updates using LiveUpdate ............... Scheduling automatic updates using LiveUpdate ........................ Running LiveUpdate manually ................................................ Viewing installed updates ...................................................... Viewing license information ......................................................... License information options ................................................... Adding licenses .......................................................................... Finding installed licenses in your environment ................................ About upgrading from previous versions of Backup Exec ................... Post-installation tasks .................................................................

161 162 162 163 163 164 165 166 166 168 168 168 169 170 171 172 173

Chapter 3

Configuring Backup Exec settings and options ........... 175About configuring Backup Exec ..................................................... About configuring logon accounts ................................................. About the default Backup Exec logon account ............................ About Backup Exec restricted logon accounts ............................ Creating a Backup Exec logon account ...................................... About the Backup Exec System Logon Account .......................... Editing a Backup Exec logon account ........................................ Changing a Backup Exec logon account password ....................... Replacing a Backup Exec logon account .................................... Deleting a Backup Exec logon account ...................................... Changing your default Backup Exec logon account ..................... Creating a new Backup Exec System Logon Account .................... About Backup Exec defaults .......................................................... About job priority ....................................................................... Changing the default device and media set for jobs ........................... Changing default preferences ....................................................... Default Preferences .............................................................. Copying configuration settings to another media server .................... Adding multiple destination media servers by importing a list ............................................................................... Adding a destination media server in a non-CASO environment ................................................................. Adding a destination media server in a CASO environment .......... 176 176 177 178 179 181 181 183 183 184 184 185 185 187 188 188 188 190 191 191 192

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Copy Settings options ............................................................ Copying logon account information ............................................... Copy Logon Account options .................................................. About audit logs ......................................................................... Configuring the audit log ....................................................... Viewing the audit log ............................................................ Removing entries from the audit log ........................................ Saving the audit log to a file ................................................... About database maintenance ........................................................ Configuring database maintenance .......................................... Viewing the location of Backup Exec databases ................................ Advanced properties for a media server .................................... Hiding columns .......................................................................... Showing a hidden column ............................................................ Rearranging columns .................................................................. Sorting column information ......................................................... Viewing properties .....................................................................

194 195 195 196 197 197 199 199 200 200 202 203 204 204 205 205 206

Chapter 4

Managing media ................................................................ 207About media in Backup Exec ......................................................... About media overwrite protection ................................................. About the default media set .................................................... About creating media sets ...................................................... Deleting a media set .............................................................. Renaming a media set ........................................................... Associating media with a media set .......................................... Editing general properties for media sets .................................. Media overwrite protection levels ............................................ About overwriting allocated or imported media .......................... How Backup Exec searches for overwritable media ..................... Selecting settings for media management ....................................... Settings for media management ............................................. Viewing audit log entries for media operations ................................ Configuring specific media operations to appear in the audit log ......... Media labeling ........................................................................... Renaming a media label ......................................................... Imported media labeling ........................................................ Bar code labeling .................................................................. Bar code rules in mixed media libraries ..................................... Creating bar code rules in mixed media libraries ........................ Editing a bar code rule ........................................................... Deleting a bar code rule ......................................................... 207 210 214 214 216 217 217 218 220 220 221 225 225 229 229 230 231 232 232 233 233 233 234

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Bar Code Rules options .......................................................... Add Bar Code Rule options ..................................................... About WORM media ................................................................... Creating a new catalog ................................................................ Device options for catalog jobs ................................................ Creating a restore job while reviewing media or devices ..................... Media locations and vaults ........................................................... Creating media vaults ........................................................... Media Vault Properties .......................................................... Configuring vault rules for media sets ...................................... Properties for vault rules for media sets ................................... Deleting a media vault ........................................................... Renaming a media vault ........................................................ Finding media in a location or vault ......................................... About moving media to a vault or to the offline media location ........... Scanning bar code labels to move media ................................... Scheduling a job to move media .............................................. Using the Vault Wizard to move media ..................................... Using the Move to vault task to move media .............................. Move Media options .............................................................. Move Media to Vault options .................................................. Drag and drop methods to move media ..................................... Using drag and drop methods to move media ............................. About removing damaged media ................................................... About deleting media ............................................................ Deleting media ..................................................................... General properties for media ........................................................ Statistics properties for media ...................................................... Media rotation strategies ............................................................. Son media rotation strategy ................................................... Father/son media rotation strategy .......................................... Grandfather media rotation strategy ........................................

234 235 235 236 237 238 238 239 239 240 240 241 241 242 242 243 243 244 245 245 246 246 247 247 248 248 249 251 253 253 254 255

Chapter 5

Preparing for backup ........................................................ 257How to prepare for backup ........................................................... About backup strategies .............................................................. How to choose a backup strategy ................................................... How to determine your backup schedule ................................... How to determine the amount of data to back up ........................ How to determine a schedule for data storage ............................ How to determine which devices to back up ............................... 258 258 258 259 259 260 260

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How to determine the number of resources to back up in a job ............................................................................... About the archive bit and backup methods ................................ About backup methods .......................................................... About using the Windows NTFS Change Journal to determine changed files ................................................................. About selecting data to back up .................................................... About using fully qualified computer names in backup selections ............................................................................ About the Computer Name node in the backup selections list .............. About the Favorite Resources node in the backup selections list .......... Adding a Windows system to the Favorite Resources node in the backup selections list ...................................................... Deleting a Windows system from the Favorite Resources node in the backup selections list .............................................. About the Domains node in the backup selections list ........................ Adding an Active Directory domain to the Active Directory Domains node .................................................................................. Deleting an Active Directory domain from the Active Directory Domains node ...................................................................... Manage Active Directory Domains options ................................ About the User-defined Selections node in the backup selections list ..................................................................................... Adding a user-defined selection to the User-defined Selections node .................................................................................. Deleting a user-defined selection from the User-defined Selections node .................................................................................. User-defined Selections options .............................................. About managing Microsoft Virtual Hard Disk (VHD) files in Backup Exec ................................................................................... How to back up user-defined Microsoft Windows Distributed File System data ......................................................................... About selection lists .................................................................... Creating selection lists .......................................................... Merging selection lists ........................................................... Replacing selection lists ........................................................ Copying selection lists ........................................................... Holding jobs that back up a selection list ................................... Deleting selection lists .......................................................... Editing selection lists ............................................................ Editing the Excludes selection list ............................................ About priority and availability windows for selection lists ............

260 261 262 268 268 270 270 272 273 274 275 276 277 277 278 278 280 280 281 282 283 284 288 288 290 291 291 292 293 294

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Setting default priority and availability windows for all selection lists ............................................................................. Setting priority and availability windows for selection lists .......... Creating separate selection lists for each computer or resource ....................................................................... Creating a custom filter for backup selection lists ....................... Filtering backup selection lists ................................................ Searching selection lists ........................................................ Viewing the history for backup selection lists ............................ Viewing a summary for a selection list ..................................... About resource discovery ............................................................. Using resource discovery to search for new resources ................. About the Backup Exec Shadow Copy Components file system ............ How to restore individual items by using Granular Recovery Technology ......................................................................... Recommended devices for backups that use Granular Recovery Technology ................................................................... About requirements for jobs that use Granular Recovery Technology ...................................................................

295 295 297 297 301 302 302 303 304 304 308 309 312 313

Chapter 6

Backing up data ................................................................. 317How to back up data .................................................................... Required user rights for backup jobs ........................................ Creating a backup job by using the Backup Wizard ............................ Preventing the Backup Wizard from launching from the Backup button .......................................................................... Configuring the Backup Wizard to launch from the Backup button .......................................................................... Creating a backup job by setting job properties ................................ Selections options for backup jobs ........................................... Resource Credentials options .................................................. Resource Order Backup options ............................................... Device and media options for backup jobs and templates ............. General options for backup jobs and templates .......................... Advanced options for backup jobs ............................................ Pre/post commands for backup or restore jobs ........................... Backup Job Summary properties ............................................. How to include or exclude files for backup ................................. About scheduling jobs ................................................................. Scheduling jobs .................................................................... About the scheduling calendar ................................................ Scheduling a job to run on specific days .................................... 317 319 319 320 320 320 324 325 326 327 330 336 340 343 343 344 344 347 347

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Scheduling a job to run on recurring week days .......................... Scheduling a job to run on recurring days of the month ............... Scheduling a job to run on a day interval ................................... Setting the effective date for a job schedule ............................... About time windows ............................................................. Setting the time window for a scheduled job .............................. Restarting a job during a time interval ..................................... Excluding dates from a schedule ............................................. Configuring default schedule options ....................................... About the full backup method for backing up and deleting files ........... Backing up and deleting files .................................................. About duplicating backed up data .................................................. Duplicating backed up data .................................................... How to copy data directly from a virtual tape library to a physical tape device .................................................................... Verifying a backup ...................................................................... Selections properties for verify jobs ......................................... Device properties for verify jobs .............................................. General properties for verify jobs ............................................ About test run jobs ..................................................................... Creating a test run job ........................................................... Setting test run default options ...............................................

348 349 350 351 352 352 353 354 354 355 356 357 357 366 367 368 369 369 370 371 372

Chapter 7

Customizing backup options ........................................... 375Setting default backup options ...................................................... Default Backup options .......................................................... About pre/post commands ........................................................... Setting default pre/post commands ......................................... About specifying backup networks ................................................ About using IPv4 and IPv6 in Backup Exec ................................ Setting default backup network and security options .................. About using Backup Exec with Symantec Endpoint Protection ............ About using Backup Exec with firewalls .......................................... Backup Exec Ports ................................................................ Backup Exec Listening Ports ................................................... Backup Exec Desktop and Laptop Option ports ........................... Browsing systems through a firewall ........................................ About enabling a SQL instance behind a firewall ........................ About encryption ....................................................................... About software encryption ..................................................... About hardware encryption .................................................... Encryption keys ......................................................................... 375 376 383 384 386 388 388 392 393 395 396 397 398 398 399 399 400 400

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About restricted keys and common keys in encryption ................ About pass phrases in encryption ............................................ About encryption key management ......................................... Creating an encryption key .................................................... Replacing an encryption key ................................................... About deleting an encryption key ............................................ Deleting an encryption key ..................................................... About restoring encrypted data ............................................... About cataloging media that contains encrypted backup sets .............................................................................. About configuring DBA-initiated job settings ................................... Creating a template for DBA-initiated jobs ................................ Editing DBA-initiated jobs ............................................................ Deleting a job template for DBA-initiated jobs .................................. About preferred server configurations ........................................... Creating preferred server configurations .................................. Deleting preferred server configurations .................................. Editing settings for preferred server configurations .................... Designating a default preferred server configuration .................. Removing the default status for a preferred server configuration .................................................................

401 401 402 404 405 405 406 406 407 407 408 418 419 419 420 422 422 422 423

Chapter 8

About devices ..................................................................... 425About storage devices ................................................................. About the Configure Devices Assistant ........................................... Configuring storage devices by using the Configure Devices Assistant ...................................................................... About sharing storage ................................................................. Managing shared storage ....................................................... Pausing a media server ................................................................ Resuming a media server ............................................................. Pausing storage devices ............................................................... Resuming storage devices ............................................................ Renaming storage devices ............................................................ About inventorying media ............................................................ Inventorying media in a device ..................................................... Erasing media ............................................................................ 425 427 427 428 429 429 430 430 430 431 431 432 433

Chapter 9

Managing tape drives and robotic libraries ................. 435About tape drives and robotic libraries ........................................... 435 About the Virtual Tape Library Unlimited Drive Option .............. 436 About the Library Expansion Option ....................................... 437

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About configuring tape devices by using the Tape Device Configuration Wizard ............................................................ About adding or replacing devices by using the Hot-swappable Device Wizard ............................................................................... Adding or replacing devices by using the Hot-swappable Device Wizard ......................................................................... About installing Symantec tape device drivers ................................ Installing Symantec tape device drivers by running tapeinst.exe ................................................................... Installing Symantec tape device drivers by using the Tape Device Configuration Wizard ...................................................... Changing the preferred block size, buffer size, buffer count, and high water count for devices .......................................................... Enabling hardware compression for devices .................................... Specifying read and write operations on types of media ..................... Viewing storage device properties ................................................. General properties for devices ................................................ Configuration properties for devices ........................................ SCSI information for devices .................................................. Statistics properties for devices .............................................. Cleaning properties for devices ............................................... Media type properties for devices ........................................... About robotic libraries in Backup Exec ........................................... Requirements for setting up robotic library hardware ................. Troubleshooting the display of robotic library devices ................. Initializing robotic libraries when the Backup Exec service starts ........................................................................... Enabling bar code rules for robotic libraries .............................. Defining a cleaning slot ........................................................ Configuration properties for robotic libraries ............................ Statistics properties for robotic libraries ................................... Properties for robotic library slots ........................................... About robotic library partitions .............................................. About creating utility jobs to help manage devices and media ............. Utility jobs for virtual tape libraries and simulated tape libraries ........................................................................ General options for utility jobs ............................................... Inventorying robotic libraries when Backup Exec services start ............................................................................. Creating a job to initialize a robotic library ................................ Retensioning a tape .............................................................. Formatting media in a drive ................................................... Labeling media .....................................................................

437 437 438 439 439 440 440 441 441 442 442 444 447 447 449 450 451 452 453 454 454 455 455 456 456 459 464 466 466 467 468 468 469 470

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Ejecting media from a drive .................................................... Creating a cleaning job .......................................................... About importing media to a robotic library ................................ Exporting media from a robotic library ..................................... About exporting expired media from a robotic library ................. Locking the robotic librarys front panel ................................... Unlocking the robotic librarys front panel ................................

471 472 473 474 475 477 478

Chapter 10

Managing backup-to-disk folders .................................. 479About backup-to-disk folders ....................................................... Requirements for creating a backup-to-disk folder ..................... Requirements for creating a removable backup-to-disk folder ........................................................................... Creating a backup-to-disk folder by using the Backup-to-Disk Wizard ......................................................................... Creating a backup-to-disk folder by setting properties ................. About sharing backup-to-disk folders ............................................. Sharing an existing backup-to-disk folder ................................. Changing the path of a backup-to-disk folder ................................... Deleting a backup-to-disk folder .................................................... Recreating a backup-to-disk folder and its contents .......................... Changing the status of a device to online ........................................ Renaming a backup-to-disk file ..................................................... Deleting a backup-to-disk file ....................................................... Recreating a deleted backup-to-disk file .......................................... Erasing backup-to-disk files ......................................................... Recommendations for using backup-to-disk folders with backup jobs that use Granular Recovery Technology ................................... How to reclaim disk space for backup jobs that use Granular Recovery Technology ......................................................................... 480 481 482 482 483 489 490 490 491 491 492 492 493 493 494 495 497

Chapter 11

Managing device pools ..................................................... 499About device pools ...................................................................... Creating device pools .................................................................. Device pool options ..................................................................... Adding devices to a device pool ..................................................... Setting priorities for devices in a device pool ............................. Removing devices from a device pool ....................................... Deleting device pools ............................................................ Retarget Job options ............................................................. Device Pool Properties ........................................................... 499 500 501 501 502 502 503 503 504

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Chapter 12

Policies and templates ..................................................... 505About policies and templates ........................................................ Creating a new policy ............................................................ Creating a new policy using the Policy Wizard ........................... Editing a policy .................................................................... Deleting a policy .................................................................. Using an example policy ........................................................ Re-creating example policies .................................................. About using templates in policies ............................................ Adding a backup template to a policy ....................................... About the verify backup sets templates .................................... Adding a verify backup sets template to a policy ........................ About export media templates ................................................ Adding an export media template to a policy ............................. Importing a template into a policy ........................................... Editing a template in a policy .................................................. Deleting a template from a policy ............................................ About template rules ................................................................... Setting template rules ................................................................. Changing template rules ........................................................ Deleting template rules ......................................................... About creating jobs using policies and selection lists ......................... Creating new jobs for a policy ................................................. Creating new jobs for a selection list ........................................ Viewing the policies that are designated to back up selection lists ............................................................................. Viewing the selection lists that are designated for backup by policies ......................................................................... Editing the next occurrence of a policy-based job ....................... Deleting a job created from a policy ......................................... Renaming a job created from a policy ....................................... About duplicate backup set templates ............................................ Adding a duplicate backup template to a policy .......................... 505 506 507 509 510 510 512 513 514 517 518 520 521 522 523 523 524 526 526 527 528 528 529 529 530 530 530 531 532 534

Chapter 13

Administrating Backup Exec ........................................... 537About administrating Backup Exec ................................................ Copying jobs, selection lists, or policies .......................................... Copy to Media Server options ................................................. Viewing the job log for a copy to media server job ....................... Editing job properties .................................................................. Job Monitor options .................................................................... Viewing properties for active jobs ............................................ 537 538 539 540 540 541 541

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Searching for text in the job history or job properties .................. Canceling an active job .......................................................... Placing all scheduled occurrences of an active job on hold ............ Removing the hold on a scheduled job ...................................... Active job statuses ................................................................ Scheduled job statuses ........................................................... Running a scheduled job immediately ...................................... Placing a scheduled job on hold ............................................... Removing the hold on a scheduled job ...................................... Placing the job queue on hold ................................................. Removing the hold on the job queue ......................................... Changing the priority for a scheduled job .................................. Running a test job for a scheduled job ...................................... Deleting scheduled jobs ......................................................... Viewing the properties for completed jobs ................................. Viewing the history of a job, policy, or selection list .................... Deleting completed jobs ......................................................... Linking from the job log to the Symantec Technical Support Web site .............................................................................. Completed job statuses .......................................................... Configuring default job log options .......................................... About using job logs with vertical applications ........................... Filtering jobs ............................................................................. About managing custom filters ..................................................... Creating a custom filter for jobs .............................................. Creating a custom filter for current jobs ................................... Creating a custom filter for jobs in the job history ...................... Deleting custom filters .......................................................... Editing custom filters ............................................................ Viewing the job workload for a media server from the Calendar tab ..................................................................................... Viewing jobs for specific days on the calendar .................................. Managing jobs from the Calendar tab ............................................. Viewing the Symantec Endpoint Protection Security Summary ........... About error-handling rules .......................................................... Creating a custom error-handling rule ...................................... Custom error-handling rule for recovered jobs ........................... Cluster failover error-handling rule ......................................... How thresholds are used to stall, fail, and recover jobs ...................... Setting thresholds to recover jobs .................................................. Job Status and Recovery default options ...................................

545 546 547 547 547 549 552 552 553 553 553 554 554 555 556 559 560 561 561 564 565 566 566 567 567 569 571 571 572 573 573 574 574 575 578 579 579 580 581

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Chapter 14

Restoring data .................................................................... 583About restoring data ................................................................... Restore jobs and the catalog ......................................................... Setting catalog defaults ......................................................... Catalog levels ...................................................................... Restoring data by using the Restore Wizard .................................... Preventing the Restore Wizard from launching from the Restore button ................................................................................ Configuring the Restore Wizard to launch from the Restore button ................................................................................ Restoring data by setting job properties .......................................... Selections options for restore jobs ........................................... Device options for restore jobs ................................................ General options for restore jobs .............................................. Advanced options for restore jobs ............................................ Network and security restore options ...................................... Running pre and post commands for restore jobs ....................... About restoring file permissions ............................................. About System State ............................................................... Restoring System State .......................................................... About restoring Shadow Copy Components ............................... About restoring utility partitions ............................................ About performing redirected restores of utility partitions ............ About restoring media created with other backup software .......... About restoring data from ARCserve media ............................... Restoring data from ARCserve media ....................................... About selecting data to restore ...................................................... Creating a restore selection list ............................................... Changing and testing resource credentials for restore jobs ........... Searching for files to restore .................................................. About redirecting restore jobs ....................................................... File Redirection restore options .............................................. About redirecting restore jobs to native Microsoft Virtual Hard Disk (VHD) files .......................................................................... Using redirected restore for Active Directory, Active Directory Application Mode for Windows Server 2003/2008 ...................... Setting defaults for restore jobs .................................................... Default restore options ......................................................... Canceling a restore job ................................................................ 583 584 585 587 588 588 588 589 592 594 595 597 601 602 602 603 604 605 606 607 607 608 608 609 611 613 614 617 617 619 619 621 621 624

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Chapter 15

Alerts and notifications .................................................... 627About alerts and notifications ....................................................... About alert views ....................................................................... Active Alerts view and Alert History view ................................. Viewing alerts ............................................................................ Filtering alerts ..................................................................... Creating custom filters for alerts ............................................. Editing custom filters for alerts ............................................... Deleting custom filters for alerts ............................................. Viewing alert properties ........................................................ Viewing the job log from an alert ............................................. Responding to active alerts .......................................................... About automatic responses for alert categories .......................... Configuring automatic responses for alert categories .................. Clearing informational alerts from the Active Alerts pane ............ Alert response options .......................................................... Configuring alert category properties ............................................. Configure Alert Categories options .......................................... Enabling or disabling alerts from the Active Alerts pane .................... Deleting alerts from the Alert History ............................................ Setting up notification for alerts ................................................... Configuring SMTP for email or mobile phone text message notification ................................................................... Configuring MAPI email for notification ................................... Configuring VIM email for notification ..................................... Configuring a pager for alert notification .................................. Configure Recipients options ........................................................ Configuring SMTP email or mobile phone text messaging for a person recipient ............................................................. Configuring MAPI mail for a person recipient ............................ Configuring VIM mail for a person recipient .............................. Configuring a pager for a person recipient ................................ Configuring a Net Send recipient ............................................. Configuring a printer recipient ............................................... Configuring a group recipient ................................................. Scheduling notification for recipients ...................................... Editing recipient notification properties ................................... Editing recipient notification methods ..................................... Removing recipients ............................................................. Assigning recipients to alert categories for notification ..................... Assign Recipients to Alert Categories options ............................ Stopping alert notification for a recipient ....................................... 628 629 630 632 632 633 633 634 634 636 637 638 639 641 641 642 643 644 644 645 646 647 648 649 650 650 652 653 654 657 659 660 661 661 662 663 663 663 664

22

Contents

Sending a notification when a job completes .................................... Sending a notification when a selection list is used in a job ................. Notification options for jobs ................................................... About SNMP notification ............................................................. Installing and configuring the SNMP system service ......................... Installing the Windows Management Instrumentation performance counter provider .................................................................. Installing the Windows Management Instrumentation provider for SNMP ................................................................................. Uninstalling the Windows Management Instrumentation performance counter provider .................................................................. Uninstalling the Windows Management Instrumentation provider for SNMP ............................................................................

665 665 666 666 669 670 670 671 671

Chapter 16

Reports in Backup Exec .................................................... 673About reports in Backup Exec ....................................................... Viewing the list of available reports ............................................... Running a report ........................................................................ Additional settings for standard reports ......................................... Available groups for creating reports ............................................. Running a new report job ............................................................. General options for a new report job ........................................ Saving a report .......................................................................... Saving a report to a new location ................................................... Printing a report from the Backup Exec Report Viewer ...................... Printing a report that is saved in PDF format ................................... Printing a report that is saved in HTML format ................................ Deleting a report from Job History ................................................. About scheduling report jobs and setting notification recipients ......... About custom reports in Backup Exec ............................................. Creating a custom report ............................................................. Custom report name and description options ............................. Field options for custom reports .............................................. About grouping fields in custom reports ................................... Sorting fields in custom reports .............................................. Setting graph options in custom reports ................................... Example graphs for custom reports ......................................... Previewing custom reports ..................................................... Setting filters for custom reports .................................................. Filter expressions for defining custom reports ........................... Copying custom reports ............................................................... Editing custom reports ................................................................ 674 675 675 676 677 678 679 680 680 681 681 681 682 682 683 683 684 685 686 688 690 692 696 696 699 702 702

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23

Deleting custom reports .............................................................. Setting default options for reports ................................................. Reports default options ......................................................... Viewing report properties ............................................................ General properties for reports ................................................ Available reports ........................................................................ Active Alerts Report .............................................................. Active Alerts by Media Server Report ....................................... Alert History Report ............................................................. Alert History by Media Server Report ....................................... Application Event Log Report ................................................. Audit Log Report .................................................................. Backup Job Success Rate Report .............................................. Backup Resource Success Rate Report ...................................... Backup Set Details by Resource Report ..................................... Backup Sets by Media Set Report ............................................. Backup Size By Resource Report .............................................. Configuration Settings Report ................................................ Current Job Status Report ...................................................... Daily Device Utilization Report ............................................... Deduplication device summary ............................................... Deduplication summary ......................................................... Device Summary Report ........................................................ Device Usage by Policy .......................................................... Error-Handling Rules Report .................................................. Event Recipients Report ........................................................ Failed Backup Jobs Report ...................................................... Job Distribution by Device Report ............................................ Jobs Summary Report ............................................................ Machines Backed Up Report ................................................... Managed Media Servers Report ............................................... Media Audit Report ............................................................... Media Errors Report ............................................................. Media Required for Recovery Report ........................................ Media Set Report .................................................................. Media Vault Contents Report .................................................. Missed Availability Report ..................................................... Move Media to Vault Report ................................................... Operations Overview Report ................................................... Overnight Summary Report ................................................... Policy Jobs by Resource Summary Report ................................. Policy Jobs Summary Report ................................................... Policy Properties Report ........................................................

703 703 704 705 705 706 713 713 714 715 715 716 716 717 718 718 719 720 721 721 722 723 723 724 725 726 727 728 728 729 730 731 732 732 733 734 735 735 736 738 739 740 741

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Contents

Policy Protected Resources ..................................................... Problem Files Report ............................................................. Recently Written Media Report ............................................... Resource Backup Policy Performance Report ............................. Resource Risk Assessment Report ........................................... Resources Protected by Policy report ....................................... Restore Set Details by Resource Report .................................... Retrieve Media from Vault Report ........................................... Robotic Library Inventory Report ............................................ Scheduled Server Workload .................................................... Scratch Media Availability Report ........................................... Selection Lists Report ............................................................ Test Run Results Report ........................................................ Archive Job Success Rate report .............................................. Archive Selections by Archive Rules and Retention Categories report ........................................................................... Exchange Mailbox Group Archive Settings report ....................... Failed Archive Jobs report ...................................................... File System Archive Settings report ......................................... Overnight Archive Summary report ......................................... Vault Store Usage Details report ............................................. Vault Store Usage Summary Report .........................................

742 742 743 744 744 745 745 746 747 748 749 749 750 751 751 752 753 753 754 755 756

Chapter 17

Disaster preparation and recovery ................................ 757About disaster preparation ........................................................... About key elements of a disaster preparation plan (DPP) ................... Returning to the last known good configuration ............................... Creating a hardware profile copy ................................................... About creating an emergency repair disk (Windows 2000 computers only) .................................................................................. About manual disaster recovery of Windows computers .................... About a manual disaster recovery of a local Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... Running a manual disaster recovery of a local Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ............................ About a disaster recovery operation of a remote Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... 757 758 759 760 761 762

762

763

767

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25

Running a disaster recovery operation on a remote Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) .............. 768

Chapter 18

Troubleshooting ................................................................. 771Troubleshooting hardware-related issues ....................................... How to get more information about alerts and error messages ............ Troubleshooting backup issues ..................................................... About cluster sizes for NTFS partitions .......................................... Troubleshooting restore issues ..................................................... How to improve Backup Exec's performance .................................... About the Symantec Knowledge Base ............................................ Searching the Symantec Knowledge Base .................................. How to contact Technical Support ................................................ About the Backup Exec diagnostic application ................................. Generating a diagnostic file for troubleshooting ........................ Backup Exec Diagnostics ........................................................ Using the command line to generate a diagnostic file for troubleshooting ............................................................. Command line switches for a diagnostic file .............................. Generating a diagnostic file on a remote media server ................. How to use the Symantec Gather Utility for troubleshooting .............. Collecting log file information for troubleshooting ..................... Running the begather utility to troubleshoot Backup Exec components on Linux servers ................................................................... Using the Backup Exec Debug Monitor for troubleshooting ................ 771 776 777 778 779 779 783 784 784 784 785 785 786 787 788 789 789 790 791

Chapter 19

Using Symantec Backup Exec with Server Clusters .......................................................................... 793About Backup Exec and server clusters ........................................... Requirements for clustering Backup Exec in a Microsoft Cluster Server ................................................................................ How Backup Exec works in a Microsoft Cluster Server ....................... Requirements for installing Backup Exec on a Microsoft Cluster Server ................................................................................ Installing Backup Exec on a Microsoft Cluster Server ........................ Upgrading Backup Exec on a Microsoft cluster ........................... Installing additional Backup Exec options on a Microsoft cluster ................................................................................... Uninstalling Backup Exec from a Microsoft cluster ..................... Creating device pools for Microsoft Cluster Servers .......................... Using checkpoint restart on Microsoft Cluster Server failover ............ 794 795 796 796 798 799 800 800 801 802

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Contents

Enabling or disabling checkpoint restart ........................................ Specifying a different failover node ............................................... Designating a new SAN SSO primary server and central administration server in a Microsoft Cluster Server .................... Configurations for Backup Exec and Microsoft Cluster Servers ........... Two-node cluster with locally attached storage devices ............... Two-node cluster with tape devices on a shared SCSI bus ............. Configuring a shared SCSI bus for tape devices .......................... Multi-node clusters on a fibre channel SAN with the SAN SSO .............................................................................. Using the Central Admin Server Option with Microsoft clusters and SAN SSO ............................................................................. About backing up Microsoft Cluster Servers .................................... Backing up local disks in a Microsoft cluster .............................. Backing up shared disks in a Microsoft cluster ........................... Backing up database files in a Microsoft cluster ......................... Backing up Windows 2008 R2 cluster shared volumes ................. About restoring data to a Microsoft cluster ..................................... Restoring the cluster quorum for Windows Server 2003/2008 computers to a Microsoft cluster ....................................... Specifying a new drive letter for the cluster quorum disk ............. Using Backup Exec with Veritas Cluster Server ................................ Requirements for installing Backup Exec with the CASO option on a Veritas Cluster Server ........................................................... Installing Backup Exec with the CASO option on a Veritas Cluster Server ................................................................................ Requirements for clustering Backup Exec using Veritas Cluster Server ................................................................................ Clustering Backup Exec using Veritas Cluster Server ......................... About backing up Veritas Cluster Servers ....................................... About backing up Windows 2000 and Windows Server 2003/2008 features in a Veritas cluster .............................................. Backing up local disks in a Veritas cluster ................................. Backing up shared disks in a Veritas cluster .............................. Backing up database files in a Veritas cluster ............................. About restoring data to Veritas Cluster Servers ................................ About backup job failover with Veritas Cluster Servers ...................... Disaster recovery of a cluster ........................................................ Using IDR to prepare for disaster recovery of a cluster ................ Recovering nodes on the cluster using IDR ................................ Recovering Backup Exec on a Microsoft Cluster using IDR ........... Recovering the entire cluster using a manual disaster recovery procedure .....................................................................

804 804 805 807 808 808 809 812 815 816 817 818 818 819 820 820 821 822 823 824 824 825 826 827 828 828 829 829 830 830 831 831 832 833

Contents

27

Restoring the Microsoft Cluster data files ................................. Recovering all shared disks in a Microsoft Cluster ...................... Recovering all shared disks in a Veritas cluster .......................... Recovering Backup Exec in a Microsoft cluster ........................... Troubleshooting clusters ............................................................. Changing the Quorum disk signature ....................................... Manually joining two cluster disk groups and resynchronizing volumes ........................................................................

834 835 836 836 837 839 840

Chapter 20

Using Backup Exec Retrieve ............................................ 841About Backup Exec Retrieve ......................................................... How Backup Exec Retrieve works .................................................. What end users can do with Backup Exec Retrieve ............................ Before you install Backup Exec Retrieve .......................................... Requirements for installing Backup Exec Retrieve on a Web server ................................................................................. Requirements for using Backup Exec Retrieve on end users' computers ........................................................................... About deploying the Silverlight run time in your organization .................................................................. Upgrading from Backup Exec Retrieve that runs under Backup Exec System Recovery Manager 8.5 ................................................ Installing Backup Exec Retrieve .................................................... About configuring Backup Exec Retrieve ......................................... Adding a data source ............................................................. Editing a data source ............................................................. Deleting a data source ........................................................... Setting default options for Backup Exec Retrieve .............................. Backup Exec Retrieve default options ....................................... Uninstalling Backup Exec Retrieve ................................................ Troubleshooting Backup Exec Retrieve ........................................... 841 842 844 846 846 848 849 849 849 851 851 853 854 854 854 856 856

Appendix A

Symantec Backup Exec Active Directory Recovery Agent .............................................................................. 859About the Active Directory Recovery Agent ..................................... Requirements for the Active Directory Recovery Agent ..................... About installing the Active Directory Recovery Agent ...................... How the Active Directory Recovery Agent works .............................. How Granular Recovery Technology works with Active Directory and ADAM/AD LDS backups ......................................................... Editing defaults for Active Directory and ADAM/AD LDS backup and restore jobs ......................................................................... 860 860 861 862 863 863

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Contents

Microsoft Active Directory default options ................................ Backing up Active Directory ......................................................... Backing up ADAM/AD LDS ........................................................... Active Directory Recovery Agent backup job options ......................... About restoring individual Active Directory and ADAM/AD LDS objects ................................................................................ Restoring individual objects from an Active Directory backup ......................................................................... Restoring individual objects from an ADAM/AD LDS backup ......................................................................... About recreating purged Active Directory and ADAM/AD LDS objects ................................................................................ Recreating purged Active Directory objects ............................... Recreating purged ADAM/AD LDS objects ................................. Resetting the Active Directory computer object and the computer object account ......................................................................

864 865 866 867 868 870 871 872 872 873 874

Appendix B

Symantec Backup Exec Advanced Disk-based Backup Option .............................................................. 877About the Advanced Disk-based Backup Option ................................ About installing the Advanced Disk-based Backup Option .................. About the synthetic backup feature ............................................... What you can back up with synthetic backup ................................... Requirements for synthetic backup ................................................ Best practices for synthetic backup .......................................... About collecting additional information for synthetic backup and true image restore .................................................... Methods for creating a synthetic backup ......................................... Creating a synthetic backup by using the Policy Wizard ............... About creating a synthetic backup by copying the example policy ........................................................................... Creating a synthetic backup by adding templates to a policy ......... Creating template rules to run job templates for synthetic backup ......................................................................... General options for synthetic backup templates ......................... Advanced options for synthetic backup templates ...................... About true image restore ............................................................. Requirements for true image restore ........................................ Best practices for true image restore ........................................ Enabling backups for true image restore ......................................... About true image catalogs ............................................................ About restoring a backup set enabled for true image restore ............... 878 878 879 881 881 882 884 884 885 886 887 890 891 891 892 895 895 896 896 897

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29

Selecting backup sets that are enabled for true image restore ............. Troubleshooting tips for true image restore .................................... About offhost backup .................................................................. Requirements for offhost backup ............................................ Requirements for offhost backup when using the Veritas Storage Foundation for Windows Provider ..................................... Best practices for offhost backup ............................................. Browsing remote computers for installed snapshot providers ...................................................................... Setting offhost backup options for a backup job ......................... Backup options for the Advanced Disk-based Backup Option .......................................................................... Setting default options for offhost backup jobs .......................... Configuring a GRT-enabled offhost backup for Exchange resources ............................................................................ About restoring offhost backup data .............................................. Troubleshooting the offhost backup ............................................... Offhost backup failures when using VSFW as a provider .............. Offhost backup issues when using a hardware provider ...............

898 898 899 901 902 903 905 905 906 908 908 909 909 913 915

Appendix C

Symantec Backup Exec Advanced Open File Option ............................................................................About the Advanced Open File Option ............................................ About supported snapshot technologies ................................... Requirements for using Advanced Open File Option .................... How to install the Advanced Open File Option ................................. Installing the Advanced Open File Option to remote Windows computers using the command line .................................... Setting default options for the Advanced Open File Option ................. About Snap Start on a Veritas Storage Foundation volume ........... Using Snap Start on a Veritas Storage Foundation volume ........... Best practices for using the Symantec Volume Snapshot Provider ....................................................................... About the Symantec Volume Snapshot Provider cache file location ....................................................................... How to adjust the Symantec Volume Snapshot Provider cache file size ......................................................................... Configuring the Advanced Open File Option for backup jobs ............... Advanced Open File options ................................................... About the job log and the Advanced Open File Option ........................

917 917 920 921 921 922 923 924 924 925 926 927 928 929 931

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Contents

Appendix D

Symantec Backup Exec Agent for DB2 on Windows Servers ........................................................................... 933About the Backup Exec DB2 Agent ................................................. Requirements for the DB2 Agent ................................................... Configuring the DB2 Agent on Windows computers .......................... Adding the DB2 server name and logon account name to the media server's authentication list ...................................... Configuring database access for DB2 operations on Windows computers ..................................................................... Adding a DB2 instance to the DB2 Agent on Windows computers that run the Remote Agent Utility ..................................... Editing a DB2 instance by using the Remote Agent Utility ............ Deleting a DB2 instance by using the Remote Agent Utility .......... Backing up DB2 resources ............................................................ DB2 backup options .............................................................. Restoring DB2 data ..................................................................... DB2 restore options .............................................................. Redirecting a restore of DB2 data ............................................ About using DB2 to run DBA-initiated jobs ...................................... About using the DB2 database archive logging methods ............... About the db2.conf file .......................................................... Editing a db2.conf file ........................................................... Example db2.conf file ............................................................ Troubleshooting DB2 .................................................................. 933 934 935 935 939 943 943 943 944 946 947 948 950 952 954 955 955 956 958

Appendix E

Symantec Backup Exec Agent for Enterprise Vault ............................................................................... 961About the Enterprise Vault Agent .................................................. Requirements for the Enterprise Vault Agent .................................. About installing the Enterprise Vault Agent .................................... About backup methods for Enterprise Vault backup jobs .................... Enterprise Vault backup options ............................................. Setting a default backup method for Enterprise Vault backup jobs ............................................................................. About consistency checks for Enterprise Vault databases and Compliance and Discovery Accelerator databases ....................... Backing up an Enterprise Vault open partition ................................. Backing up Enterprise Vault closed partitions .................................. Backing up Enterprise Vault 8.x ready partitions .............................. Backing up the Enterprise Vault Directory database .......................... Backing up the Enterprise Vault Monitoring database ....................... 962 967 968 968 972 973 973 974 975 977 978 979

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31

Backing up an Enterprise Vault vault store database ......................... 980 Backing up the Enterprise Vault 8.x Audit database .......................... 981 Backing up the Enterprise Vault 8.x FSA Reporting database .............. 982 Backing up the Enterprise Vault 8.x Fingerprint database .................. 983 Backing up the Enterprise Vault 8.x Compliance Accelerator Configuration database and Compliance Accelerator customer databases ............................................................................ 984 Backing up the Enterprise Vault 8.x Discovery Accelerator Configuration database and Discovery Accelerator customer databases ............................................................................ 985 Backing up the Discovery Accelerator Custodian database ................. 986 Backing up an Enterprise Vault vault store ...................................... 987 About backing up an Enterprise Vault 7.x server and an Enterprise 8.x site ............................................................................... 989 Backing up an Enterprise Vault 7.x server ................................. 989 Backing up an Enterprise Vault site ......................................... 990 Backing up Enterprise Vault index locations .............................. 991 About restoring Enterprise Vault ................................................... 992 About automatic redirection of Enterprise Vault components under an Enterprise Vault server ....................................... 994 Restoring the Enterprise Vault Directory database ..................... 995 Restoring the Enterprise Vault Monitoring database ................... 996 Restoring Enterprise Vault partitions ....................................... 997 Restoring an Enterprise Vault vault store database ..................... 999 Restoring an Enterprise Vault 8.x Audit database ..................... 1001 Restoring the Enterprise Vault 8.x FSA Reporting database ........ 1002 Restoring the Enterprise Vault 8.x Fingerprint database ............ 1003 Restoring the Compliance Accelerator Configuration database ..................................................................... 1004 Restoring the Compliance Accelerator Customer database .......... 1005 Restoring the Discovery Accelerator Configuration database ..................................................................... 1006 Restoring the Discovery Accelerator Custodian database ............ 1007 Restoring the Discovery Accelerator Customer database ............ 1008 About restoring individual files and folders with the Enterprise Vault Agent ................................................................. 1009 Restoring individual files from partitions by using the