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BCG Interviewing

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    Inter-Train-Sept97-AHG -1-

    AGENDA

    Overview

    The case interview

    Interview techniques

    Suggested approaches

    Evaluation criteria

    Success-oriented behavior

    Analtic! proble"-solving

    #resence! co""unication

    Designing our case

    Appendi$% vocabular &or describing candidates

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    Inter-Train-Sept97-AHG -'-

    (E)*O+E TO T,E OSTON .E*./ITING *AD.E0

    Associate

    arbara ere

    +ar la$ill

    .ob )achenauer

    Sara )a#orta

    .ob Archaci

    Sarah *airns-S"ith.enard *harit

    Gu 2ish

    Gerardo Garbuls

    Si"on Goodall

    .ich ,utchinson

    *nthia 3anower

    David 4oenig

    )aura 4ohn

    .ob +acNaughton

    E"re Onder

    .avi #aintal

    2red #aster

    +assi"o .usso

    .ob (eiss

    Anne (ilins

    (end (oods

    *onsultant

    #hilip Evans3ohn 2rant5Todd ,i$on#aul 2enaroliGrant 2reelandNicholas Glenning#at 4ager*hris 4eevil3ean +i$erSteve +ug&ordO6as .egeAnne (ilinsGeo&& ,att3ill Altshuler

    Deborah )ovich3i" +aritanDavid (illia"s+ar Goole+ichael ,albherr#eter S"ithob Trudeau*la 7an DoranSusan (e"pa

    Natalie (right

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    Inter-Train-Sept97-AHG -8-

    *onsultant TargetsAssociate .anges

    *G NO.T, A+E.I*A IS )OO4ING TO ,I.EA )OT O2 #EO#)E

    O&&ice2ull Ti"e Su""er 2ull Ti"e Su""er

    Atlanta

    oston

    *hicago

    Dallas

    )os Angeles

    New 9or

    San 2rancisco

    Toronto

    (ashington D:*:

    ;-

    @

    1@

    @

    1?

    @

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    Inter-Train-Sept97-AHG -

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    T,E FS*.EENING #.O*ESS DI22E.S S)IG,T)9ET(EEN ASSO*IATES AND *ONS/)TANTS IB

    Associate #rocess

    Ever resu"ereceived is read andscored b at least

    two associates /suall

    associates &ro"applicantHsschool

    Scoring sste"co""on acrossN: A"erica

    '@ o& applicantsselected &orinterview

    .esu"e.eview

    2irst.ound

    Second.ound

    2inal.ound

    )ocation% Tpicall on

    ca"pus either in

    school careercenter or near bhotelB

    Tpicall 1-;-1B

    ': Analtic sills

    *o""ents%

    > < ; 8 ' 1 2ra"ingorgani5ing proble"

    #rioriti5ing issues

    Identi&ing relevant in&or"ation

    Drawing conclusions &ro" &acts

    Identi&ing e i"plications

    and ne$t steps

    8: #resenceco""unication

    *o""ents%

    > < ; 8 ' 1 )istening sills

    Oral sillsarticulation

    *haris"aspar

    *redibilit"aturit

    Total add three scores

    aboveB

    ;: Overall reco""endation +abe #robabl De&initel

    ,ire

    .e6ect

    Ne$t interview issues

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    Inter-Train-Sept97-AHG -'@-

    *andidate%

    Date%

    Interviewer%

    Interview round% 1st D.

    Did ou testR 9es No

    Industr%

    Topic%

    1: Success-oriented behavior*o""ents%

    > < ; 8 ' 1

    *G

    re6ect orderline*G

    hire

    Tolerance &or a"biguit Toughnessresilience

    Initiative"otivation

    De"onstrated resultsleadership

    4e Di"ensions Score >-1B

    ': Analtic sills

    *o""ents%

    > < ; 8 ' 1 2ra"ingorgani5ing proble"

    #rioriti5ing issues

    Identi&ing relevant in&or"ation

    Drawing conclusions &ro" &acts

    Identi&ing e i"plications

    and ne$t steps

    8: #resenceco""unication

    *o""ents%

    > < ; 8 ' 1 )istening sills

    Oral sillsarticulation

    *haris"aspar

    *redibilit"aturit

    Total add three scores

    aboveB

    ;: Overall reco""endation +abe #robabl De&initel

    ,ire

    .e6ect

    Ne$t interview issues

    onall di"ensions

    A"ple space &orco""ents! use it0(e will use our input

    (orsheet section

    /se to re"ind ou o&what we are testing

    (ill help evaluateaggregate score

    Not required to beco"pleted! but i& oudo! we will use the data

    Total bo$

    Add scores to helpran the candidate

    I& there is so"ething elsewhich needs to betested! let us now

    An other in&or"ation ou gather which is pertinentto the decision process! other o&&ers! interviews!locations

    .eco""endation +ust be consistent with

    e di"ension scores

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    Inter-Train-Sept97-AHG -'C-

    4E9 E7A)/ATION *.ITE.IA

    Success-oriented behaviorDoes the candidate possess the behavioral

    characteristics indicative o& success at *GR Tolerance &or a"biguit

    Toughnessresilience

    Initiative"otivation

    De"onstrated resultsleadership

    Analtical sillsDo the e$hibit a strong set o& analtical abilities and thoughtprocessesR

    2ra"ingorgani5ing the proble"

    #rioriti5ation o& issues

    Identi&ing relevant in&or"ation

    Drawing conclusions &ro" &acts

    Identi&ing e i"plications and ne$t steps

    #resenceco""unicationDo the have the presence and co""unication sillsto succeed as a *G consultantR

    )istening sills

    Oral sillsarticulation

    *haris"aspar *redibilit"aturit

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    Inter-Train-Sept97-AHG -8?-

    AGENDA

    Overview

    The case interview

    Interview techniques

    Suggested approaches

    Evaluation criteria

    Success-oriented behavior

    Analtic! proble"-solving

    #resence! co""unication

    Designing our case

    Appendi$% vocabular &or describing candidates

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    Inter-Train-Sept97-AHG -81-

    NEED TO DESEG.EGATE FS/**ESS-O.IENTEDE,A7IO. 2.O+ F*O++/NI*ATION

    E$a"ple% 4ellogg Interviewers

    SOco""unication "easureshighl collinear

    SOsa"einterviewerB

    *o""unicationsa"e interviewerB

    7ariance Nu"ber #ercent

    8 ' 1:;

    ' 11 =:' ;':'

    ? =' ;C:?'@

    '@

    1818

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    Inter-Train-Sept97-AHG -8'-

    TESTING 2O. S/**ESS-O.IENTED E,A7IO.

    Tolerance &or a"biguit

    (ors co"&ortabl with unclear e$pectations

    Able to thin and act his or her wa through an unstructured situation

    *o"&ortable with inco"plete or F&u55 in&or"ation

    Toughnessresilience

    Stands up to pressures and stress o& *G-tpe environ"ent

    #ossesses strong e"otional sta"ina and &le$ibilit

    - rebounds &ro" setbacs quicl

    - possesses e"otional co"posure

    Initiative"otivation Initiates discussion

    ias toward action

    De"onstrated resultsleadership

    Trac record consistent with require"ents &or success at *G

    .esults-oriented

    *redibilit"aturit

    .e&erence

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    Inter-Train-Sept97-AHG -88-

    TO)E.AN*E 2O. A+IG/IT9

    *reating the situation% Describe a "o"ent in the case when it was not clear what the case tea"

    should do

    #oor de&inition o& proble"

    Not enough in&or"ation to answer the question

    #oor per&or"ance

    Not able to de&ine a direction

    *ontinuall resorts to asing &or "orede&inition

    Good per&or"ance

    *an de&ine how the would approach

    proble" 2or"ulates hpothesis without

    concern &or gaps

    Superior per&or"ance

    *learl de&ined logic &or proceeding

    *o"&ortable with situation

    9our role

    .esist structuring the proble" &or thecandidate

    2orces the" to tell ou what thewould do

    TO/G,NESS.ESI)IEN*E.e&erence

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    Inter-Train-Sept97-AHG -8;-

    TO/G,NESS.ESI)IEN*E

    *reating the situation% Describe a "o"ent in the case when the client directl or indirectlchallenged the wor

    In giving the description! "ae it clear how "uch ou personall were Fon the line

    #oor per&or"ance DoesnHt respond to the challenge

    -withdraws and concedes uicl gives up their ideas

    -FO4! I guess ouHre right

    Good per&or"ance #roactivel de&ends position

    -with constructive suggestions 2alls bac to original thoughts to

    e$plain wh ideas are right

    Superior per&or"ance *lear logic &or resolving the proble" *an wor through the situation in best

    possible "anner-doesnHt resort to con&lict

    (ill use logic to challenge alternativeopinions

    9our role

    4eep the challenge alive as the wor

    through the case-wh would ou do thatR-what i& the client didnHt lie oursuggestionR

    Note

    This "ust and can be done without creatinga Fstress interview

    e &riendl and encouraging

    +ae it clear ou donHt thin there is aFright answer

    Than the" #raise the"! when appropriate

    .e&erence

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    Inter-Train-Sept97-AHG -8>-

    DE+ONST.ATED .ES/)TS)EADE.S,I#

    *reating the situation% Evaluate at the beginning o& the interview

    *andidate should be able to organi5e a cogent! results-oriented Fstor about wh heshewould do well at *G

    #oor per&or"ance Does not see the opportunit to

    organi5e hisher &acts eco"es long winded

    DoesnHt &ocus on "a6or the"es!"essages

    Good per&or"ance ,as a F"essage or stor Not cogent or co"pelling

    Superior per&or"ance (ell-organi5ed! &act-based! co"pelling

    stor *ogentcan be co""unicated in 8-?

    :;?

    Ad6usted W Ad6usted

    EK#ENSE *O+#A.ISON

    To show tocandidate

    E$a"ple

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    Inter-Train-Sept97-AHG --

    TEST 9O/. *ASE

    Test our case in&or"all and re&ine as needed

    /se two or three colleagues

    *an ou test all e pointsR

    Does ti"ing worR

    2or"al review o& the case will be done with recruiting

    2or associate interviewers% individual &eedbac sessions with,ugh and A" we will be contacting ou to set upB

    2or consultant interviewers% develop case with assigned coachsee "e"oB! &ollow up with 3ill and 4en

    AGENDA

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    Inter-Train-Sept97-AHG ->?-

    E$trovert

    Engages in activities that involve "an peopleLen6os brainstor"ing! taling things throughLco"&ortable initiating conversation! s"all tal

    *onceptual

    *o"&ortable with co"ple$it and uncertaintL

    en6os &uture-oriented activitiesL hpothesisdrivenL lies to tal ideas! concepts! options

    Ob6ective

    F*ontent oriented --pri"aril driven b logicand reasonL able to identi& &laws andinconsistenciesL able to discuss 'nd and 8rdorder i"plications

    Structured

    #re&ers to have things plannedL pre&ers clearlde&ined schedules and goalsL &ra"ewor drivenLorgani5edL output orientedL lies to narrowoptionsL en6os the end goal

    Introvert

    #re&er solitar activitiesL pre&er one-on-oneinteractionL needs Fthining ti"e to digest anissueL "a avoid s"all tal

    2actual

    #re&ers clarit! si"plicit! certaintL en6os

    present-oriented activitiesL results orientedLpracticalL lies to tal &acts! "aes thingshappen

    Sub6ective

    F.elationship oriented -- tries to understandproble" in conte$t o& how the person clientBperceives itL in tune with peopleHs &eelings andperceptionsL driven b gut &eeling

    /nstructured

    #re&ers to leave things open-endedL pre&ersloosel de&ined schedules and goalsL &le$ible inthiningL less &ocused! loose structure! slower toget to output! lies to e$pand nu"ber o& optionsL

    en6os the 6ourne

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    INTE.7IE(E. T.AINING

    October 1?! 1CC=

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    Inter-Train-Sept97-AHG ->'-

    XXX/N/SED S)IDESXXX

    AGG.ESSI7E .E*./ITING *ONTIN/ES

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    Inter-Train-Sept97-AHG ->8-

    1CC>-C= North A"erican ,iring Targets

    Nu"ber o& hires

    O&&ice 2ull ti"e Su""er

    Atlanta

    oston

    *hicago

    Dallas

    )os Angeles

    New 9or

    San 2ranciscoToronto

    (ashington

    Total

    1=

    @

    ;

    1'

    ;;

    8

    @;

    OSTON O22I*E 4E9 *ONT.I/TO. TO T,E

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    Inter-Train-Sept97-AHG ->;-

    A+E.I*ASY .E*./ITING E22O.T

    Source Nort% American recruitin$ databases

    A"ericas Total oston Sta&&ed

    1. interviews

    D. interviews

    +areting andSell Events

    No:

    8!1>?

    1!???

    1=>

    ;'C

    =?


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