BI SURVEY 14 HE - Infor · The BI Survey 14 is based on findings from the world's largest and most...

BI SURVEY 14

The world´s largest survey of business intelligence software users

This document is a specially produced summary

by BARC of the headline results for

INFOR

This document is not to be shared, distributed or reproduced in any way without prior permission of BARC

TH

E

Infor in THE BI Survey 14

Page 2

Table of contents

THE BI Survey 14 Infor results overview ........................................................................................ 3

Infor in THE BI Survey 14 ............................................................................................................... 4

Introduction ................................................................................................................................ 4

Infor overview ............................................................................................................................. 4

Infor customer responses ........................................................................................................... 4

User and use case demographics ............................................................................................... 5

Peer Groups .................................................................................................................................. 7

The KPIs ........................................................................................................................................ 7

Summary ..................................................................................................................................... 32


Page 3

THE BI Survey 14 Infor results overview

Large international BI vendor

Top ranked Leading

Price-to-value perception

Visual design standards

Project success

Seats per admin

Investment

Product satisfaction

Vendor support

Customer satisfaction

Flexibility for the user

Large scale enterprise reporting vendor

Top ranked Leading



Business benefits

Project success

Seats per admin

Investment

Big data analytics

Cloud BI

Innovation


Vendor support

Implementer support

Customer satisfaction


Agility

OLAP analysis vendor

Top ranked Leading

Seats per admin Investment per seat


Investment




Planning vendor

Top ranked Leading

Investment per seat

Seats per admin

Investment


Big data analytics


Agility


Page 4


Introduction

The BI Survey 14 is based on findings from the world's largest and most comprehensive survey of

business intelligence end-users, conducted earlier this year. In total, 3,224 people responded to The

Survey with 2,348 answering a series of detailed questions about their usage of a named product.

Altogether, 34 products (or groups of products) are analyzed in detail.

The BI Survey 14 examines BI product selection and usage among users in areas including business

benefits, costs, proportion of employees using the product, competitiveness, recommendation,

innovation, performance, customer satisfaction and agility.

We asked several questions that helped us measure the business benefits derived from respondents’

deployments. The combined results were then used as a calibration tool – The Business Benefits

Index (BBI) - which is widely used throughout The Survey to assess the correlation between various

factors and the achievement of benefits.

Infor overview

Infor is a business software company with an extensive product portfolio including solutions for ERP,

financial management, supply chain management and CRM as well as business intelligence and

performance management. The company was founded in 2002 and now has over 12,000 employees,

generating revenues of $ 2.7 billion in 2013. It has 70,000 customers in 200 countries worldwide.

The roots of the current Infor BI offering can be traced back to the product line of the German vendor

MIS, which had been bought out by Systems Union by the time Infor acquired it in 2006.

Infor has its own multidimensional database, Infor BI OLAP Server, and several front-end solutions

including Office Plus, an Excel add-in, and Application Studio, a web-based front end for building

reports, dashboards and analysis interfaces. Content from Application Studio can be used to build up

custom dashboards in a web browser or on iPads with Infor Motion and BI Dashboards. For data

analysis and data mining, Infor resells Bissantz’s DeltaMaster product as Infor BI DeltaMiner, and

applications for planning and budgeting as well as legal consolidation are also available.

Infor customer responses

A total of 50 Infor users responded to The BI Survey 14, all of whom stated they are running version

10.


Page 5

User and use case demographics

Product usage (n= 50)

Company size (number of employees) (n=50)

Percentage of employees

using Infor

Infor 8%

Average of all products

15%

Number of users using Infor

Median 68

Mean 161

92%

88%

80%

68%

58%

56%

24%

16%

14%

14%

12%

8%

8%

14%

22%

18%

20%

48%

40%

30%

14%

20%

Standard/Enterprise reporting

Ad hoc query

OLAP analysis

Budgeting/Planning

Operational analytics

Financial consolidation

Dashboards

Scorecards

Visual analysis/Data discovery

Big data analytics

Predictive analytics/Data mining

In use Planned

© BARC THE BI Survey 14

4%

52%

44%

Less than 100 100 - 2500 More than2500


Page 6

Type of license model used (n=49)

Proportion of casual and power users (n=50))

Infor users can build a rich variety of applications from reporting, analysis and dashboarding through

to planning and financial consolidation. This scope is reflected in the product usage chart above where

the figures for the aforementioned applications are way above the average in this year’s survey.

Dashboards are used by only 24 percent of our sample of Infor users, but with the launch of Infor BI

Dashboards in 2014 and a further 48 percent of BI managers and users planning to work with

dashboards, we expect this figure to rise quickly.

Infor’s focus on offering its BI product line to existing ERP customers has resulted in a BI customer

base of predominantly mid to large sized companies. The acquisition of Lawson gave fresh impetus to

this strategy in 2011, although the vendor is now pursuing new customers more actively.

In line with our experience, The BI Survey illustrates that a typical Infor BI deployment requires

relatively few power users to build applications for requirements such as reporting, planning, analysis

and financial consolidation, to be used by large numbers of business users.

88%

8%

4%

0%

0%

Purchased licensesup-front

Part of a bundle

Yearly software fee(on-premise)

Open source

Yearly software fee(cloud solution)


80%

20%

Power user

Casual user


Page 7

Peer Groups

The BI Survey features a range of different types of BI tools so we use peer groups to ensure similar

products are compared against each other. The groups are essential to allow fair and useful

comparisons of products that are likely to compete.

The peer groups are primarily data-driven and based on how customers say they use the product.

Infor features in the following peer groups:

- Large international BI vendors

- Large scale enterprise reporting

- OLAP analysis

- Planning

The KPIs

The BI Survey 14 provides the reader with well-designed KPI dashboards packed with concise

information, which can be absorbed at a glance. The KPIs all follow these simple rules:

- Only measures that have a clear good/bad trend are used as the basis for KPIs

- KPIs may be based on one or more measures from The BI Survey

- Only products with samples of at least 20 - 30 (depending on the KPI) for each of the

questions that feeds into the KPI are included

- Each KPI is normalized so that the overall sample always has a value of 1.0

- The KPIs are calculated so that better-than-average products always have scores of

greater than 1.0, while less good products score less than 1.0. When viewing the peer

group KPI charts, note that the average for each peer group will usually be either higher or

lower than 1.0 because the peer groups are all subsets of the overall sample.

The products are sorted by value: the better the product the higher the value. The average is

displayed as a green bar and separates the products into two groups, those that performed better than

average and those that performed worse than aver-age.

For more details on the KPIs, see our ‘KPIs and Dashboards’ document.


Page 8

Leading large scale enterprise reporting vendor in business benefits

Based on the achievement level of a variety of business benefits

The ‘Business benefits’ KPI is one of The BI Survey’s key metrics, measuring the success of BI

deployments based on the achievement level of a number of benefits.

Infor customers rate the product highly in the Enterprise Reporting peer group, citing faster and more

accurate reporting, analysis or planning; improved data quality and improved employee satisfaction

through time savings and reduced effort.

Gaining buy-in from business users is critical to the success of BI initiatives and Infor’s flexibility, as

outlined later in this report, resonates very strongly with customers.

1.22

1.16

1.03

1.00

0.93

0.93

0.82

0.80

0.79

0.77

0.74

Information Builders (1)

arcplan (2)

Infor (3)

MicroStrategy (4)

Microsoft SSRS (5)

Average

Oracle BI Found. Suite (6)

SAP BO WebI (7)

SAP BW (8)

IBM Cognos BI (9)

SAS (10)

Average large scale enterprise reporting peer group



Page 9

Leading large international BI vendor in project success

Based on the implementation satisfaction level and the frequency of projects completed on time and

on budget

Leading large scale enterprise reporting vendor in project success

Based on the implementation satisfaction level and the frequency of projects completed on time and

on budget

Infor leads its ERP rivals SAP and Microsoft in the Project Success KPI, only narrowly trailing behind a

small group of pure BI vendors. This is an encouraging vote of confidence from its customers and

1.10

1.10

1.08

1.05

1.03

0.99

0.98

0.96

0.95

0.95

0.94

0.91

0.88

0.83

0.81

0.79

0.75


Tableau (2)

Oracle Essbase (3)

Qlik (4)

Infor (5)

IBM Cognos TM1 (6)

Microsoft SSAS (7)

MicroStrategy (8)

Tibco (9)

Average

Microsoft SSRS (10)

MS Excel & Power products (11)

SAS (12)

IBM Cognos BI (13)

SAP BW (14)


SAP BO WebI (16)

Average large international BI vendors peer group


1.10

1.08

1.03

0.96

0.94

0.92

0.88

0.83

0.81

0.79

0.75


arcplan (2)

Infor (3)

MicroStrategy (4)

Microsoft SSRS (5)

Average

SAS (6)

IBM Cognos BI (7)

SAP BW (8)


SAP BO WebI (10)




Page 10

reveals that they are generally satisfied with their Infor BI projects, which can be completed within the

agreed timeframe and budget.

Leading OLAP analysis vendor in investment per seat

Based on median license fees, annual fees and external implementation fees, adjusted by the number

of users

Top ranked planning vendor in investment per seat

Based on median license fees, annual fees and external implementation fees, adjusted by the number

of users

Infor is rated as the cheapest planning tool in this year’s BI Survey on a cost per seat basis. While it is

not always perceived as the most economical product on the market, two factors work in its favor here:

Compared to most other planning vendors featured in the Survey, Infor deployments are usually much

larger so the licensing and implementation fees are averaged out over more users. Secondly, Infor’s

traditional strategy of selling BI into its existing ERP customer base means it can offer competitive

bundle deals for its software.

1.74

1.53

0.96

0.87

0.70

0.69

0.63

0.46

0.21

Microsoft SSAS (1)

MicroStrategy (2)

Infor (3)

Average

IBM Cognos BI (4)

Jedox (5)

Cubeware (6)

BOARD (7)

Bissantz (8)

Average OLAP analysis peer group


0.96

0.95

0.69

0.65

0.63

0.46

0.21

Infor (1)

arcplan (2)

Jedox (3)

Average

Cubeware (4)

BOARD (5)

Bissantz (6)

Average planning peer group



Page 11

Leading large international BI vendor in seats per admin

Based on the number of full-time administrators per user

2.92

2.50

2.42

1.67

1.67

1.38

1.36

1.29

1.21

1.17

1.15

1.11

1.00

0.83

0.68

0.67

0.42


SAP BO WebI (2)

Tibco (3)

IBM Cognos BI (4)

Infor (4)

Average

SAP BW (6)

Oracle Essbase (7)

MicroStrategy (8)

IBM Cognos TM1 (9)

SAS (10)

Qlik (11)

Microsoft SSAS (12)

Microsoft SSRS (13)



Tableau (16)




Page 12

Leading large scale enterprise reporting vendor in seats per admin


Top ranked OLAP analysis vendor in seats per admin


2.92

2.50

1.67

1.67

1.55

1.51

1.36

1.21

1.15

0.83

0.68


SAP BO WebI (2)

IBM Cognos BI (3)

Infor (3)

Average

arcplan (5)

SAP BW (6)

MicroStrategy (7)

SAS (8)

Microsoft SSRS (9)




1.67

1.67

1.36

1.29

1.29

1.29

1.21

1.17

1.11

1.00

0.99

0.89

0.67

0.67

0.67

0.58

0.54

0.40

0.38

IBM Cognos BI (1)

Infor (1)

SAP BW (3)

Cubeware (4)

Jedox (4)

Oracle Essbase (4)

MicroStrategy (7)

IBM Cognos TM1 (8)

BOARD (9)

Microsoft SSAS (10)

Average

cubus (11)


prevero (12)

TARGIT (12)

Evidanza (15)

Bissantz (16)

Pentaho (17)

Pyramid Analytics (18)




Page 13

Top ranked planning vendor in seats per admin


Consistently outstanding planning vendor in seats per admin in the past three years

1.67

1.51

1.29

1.29

1.29

1.17

1.11

1.03

0.89

0.67

0.58

0.54

0.30

Infor (1)

arcplan (2)

Cubeware (3)

Jedox (3)

Oracle Essbase (3)

IBM Cognos TM1 (6)

BOARD (7)

Average

cubus (8)

prevero (9)

Evidanza (10)

Bissantz (11)

Corporate Planning (12)



1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

2012 2013 2014

Pla

cin

g in

th

e p

lan

nin

g p

eer

gro

up

Infor arcplan Cubeware

Jedox Oracle Essbase IBM Cognos TM1

BOARD cubus prevero

Evidanza Bissantz Corporate Planning



Page 14

Infor’s improved results in the ‘Seats per administrator’ KPI are impressive, especially in the OLAP

Analysis peer group, where it compares favorably to products of a similar ilk from major international

OLAP database vendors such as Oracle and IBM through to smaller players like Jedox and BOARD.

Its OLAP database is one of the more mature on the market, dating back over 20 years, so there are

plenty of experienced and capable administrators out there. Aside from the multidimensional

database, a relational database - where metadata and comments are stored - also has to be

administered. However, this does not seem to impact on the admin headcount required to run Infor.

Infor also wins the Planning vendors peer group in this category. The vendor has some innovations in

the pipeline to make it easier to develop planning models so we may see further improvements in this

area next year.

Top ranked large international BI vendor in price-to-value perception

Based on how many users buy their BI tool for its price-performance ratio

1.53

1.52

1.50

1.43

1.19

0.79

0.76

0.62

0.61

0.57

0.52

0.51

0.47

0.43

0.35

0.34

0.26

Infor (1)

Microsoft SSAS (2)

Microsoft SSRS (3)


Tableau (5)

Average

Qlik (6)

IBM Cognos TM1 (7)

IBM Cognos BI (8)


MicroStrategy (10)


Oracle Essbase (12)

SAS (13)

SAP BW (14)

SAP BO WebI (15)

Tibco (16)




Page 15

Top ranked large scale enterprise reporting vendor in price-to-value perception


Leading OLAP analysis vendor in price-to-value perception


1.53

1.50

0.86

0.72

0.61

0.57

0.52

0.51

0.43

0.35

0.34

Infor (1)

Microsoft SSRS (2)

arcplan (3)

Average

IBM Cognos BI (4)


MicroStrategy (6)


SAS (8)

SAP BW (9)

SAP BO WebI (10)



2.02

1.75

1.70

1.53

1.52

1.47

1.45

1.43

1.36

1.12

1.04

0.86

0.81

0.62

0.61

0.55

0.52

0.47

0.35

Jedox (1)

Cubeware (2)

Pentaho (3)

Infor (4)

Microsoft SSAS (5)

prevero (6)

cubus (7)



Average

BOARD (10)

Evidanza (11)

TARGIT (12)

IBM Cognos TM1 (13)

IBM Cognos BI (14)

Bissantz (15)

MicroStrategy (16)

Oracle Essbase (17)

SAP BW (18)




Page 16

Leading planning vendor in price-to-value perception


Top rankings in the Large International BI vendors and Large Scale Enterprise Reporting vendors peer

groups show that customers see excellent value when selecting Infor as their BI solution. Infor has the

advantage of being one of very few products on the market that offers functionality for reporting,

analysis, dashboarding, planning and financial consolidation in one single BI tool. This integrated

approach to providing a breadth of functionality is clearly appreciated by potential customers.

Leading large international BI vendor in investment

Based on a combination of the ‘Investment per seat’, ‘Seats per administrator’ and 'Price-performance

perception' KPIs

2.02

1.75

1.53

1.47

1.45

1.23

1.16

1.04

0.86

0.86

0.62

0.55

0.47

Jedox (1)

Cubeware (2)

Infor (3)

prevero (4)

cubus (5)


Average

BOARD (7)

arcplan (8)

Evidanza (9)

IBM Cognos TM1 (10)

Bissantz (11)

Oracle Essbase (12)



1.50

1.38

1.28

1.20

1.18

1.10

0.92

0.88

Microsoft SSAS (1)

SAP BO WebI (2)

Infor (3)

MicroStrategy (4)

Average

Qlik (5)

IBM Cognos BI (6)

Tableau (7)




Page 17

Leading large scale enterprise reporting vendor in investment


perception' KPIs

Leading OLAP analysis vendor in investment


perception' KPIs

1.38

1.28

1.20

1.17

1.07

0.92

SAP BO WebI (1)

Infor (2)

MicroStrategy (3)

Average

arcplan (4)

IBM Cognos BI (5)



1.50

1.28

1.20

1.17

1.08

1.04

0.92

0.77

0.38

Microsoft SSAS (1)

Infor (2)

MicroStrategy (3)

Jedox (4)

Cubeware (5)

Average

IBM Cognos BI (6)

BOARD (7)

Bissantz (8)




Page 18

Top ranked planning vendor in investment


perception' KPIs

The Investment KPI is an important aggregated measure, reflecting not only the cost of implementing

a BI solution but also the level of administration it requires and the value it offers. Infor is rated highly

on all three counts, achieving a top three position in all four of its peer groups, including the number

one spot among planning vendors.

Leading large scale enterprise reporting vendor in big data analytics

Based on how many sites currently use big data analytics with their BI tool

1.28

1.17

1.08

1.07

0.96

0.77

0.38

Infor (1)

Jedox (2)

Cubeware (3)

arcplan (4)

Average

BOARD (5)

Bissantz (6)



1.45

0.99

0.72

0.66

0.60

0.55

0.54

0.47

0.35

0.15

0.11

SAS (1)

Infor (2)

MicroStrategy (3)

arcplan (4)

Average

SAP BW (5)

IBM Cognos BI (6)


SAP BO WebI (8)


Microsoft SSRS (10)




Page 19

Leading planning vendor in big data analytics

Based on how many sites currently use big data analytics with their BI tool

Infor is a relative late-comer to big data but despite this its customers are pleased with the functionality

and it has outperformed many of its competitors in this category.

Two developments in the last year have likely helped improve Infor’s ranking. Firstly, the 10.4 release

featured improvements to the in-memory database to enhance data handling capacity with large

volumes of data. But perhaps more importantly, Infor’s Sky Vault initiative, using Amazon Redshift as

a backend data repository, was launched towards the end of 2013. This brings about a significant step

up in terms of the volumes of data its customers can now analyze in a cost effective way.

1.62

1.31

1.17

0.99

0.94

0.84

0.82

0.68

0.66

0.57

0.49

0.45

0.13

prevero (1)

Bissantz (2)

BOARD (3)

Infor (4)

Cubeware (5)

IBM Cognos TM1 (6)

Average

Evidanza (7)

arcplan (8)

cubus (9)

Oracle Essbase (10)

Jedox (11)





Page 20

Leading large scale enterprise reporting vendor in cloud BI

Based on how many sites currently use the product in a cloud environment

While Infor BI is not currently available in the cloud, applications built using Application Studio are

typically web-based so can be deployed in a cloud environment. This is likely to change as cloud is

now a major part of Infor’s roadmap. At the time of writing, the vendor has already made nearly 50

applications available in its CloudSuite, hosted by Amazon Web Services.

1.29

1.00

0.92

0.84

0.71

0.64

0.62

0.60

0.58

0.39

0.23

arcplan (1)

SAP BW (2)


Infor (4)

Average

Microsoft SSRS (5)

SAS (6)

MicroStrategy (7)

IBM Cognos BI (8)

SAP BO WebI (9)





Page 21

Top ranked large international BI vendor in visual design standards

Based on how many sites currently use visual design standards with their BI tool

Top ranked large scale enterprise reporting vendor in visual design standards


1.98

1.61

1.15

1.08

1.00

0.97

0.86

0.80

0.79

0.75

0.75

0.68

0.65

0.50

0.49

0.38

0.24

Infor (1)

Tableau (2)


Qlik (4)

SAP BW (5)

IBM Cognos BI (6)

Average

Microsoft SSAS (7)

IBM Cognos TM1 (8)

Microsoft SSRS (9)

MicroStrategy (9)

SAP BO WebI (11)

SAS (12)

Tibco (13)


Oracle Essbase (15)




1.98

1.35

1.00

0.97

0.89

0.75

0.75

0.68

0.65

0.49

0.24

Infor (1)

arcplan (2)

SAP BW (3)

IBM Cognos BI (4)

Average

Microsoft SSRS (5)

MicroStrategy (5)

SAP BO WebI (7)

SAS (8)






Page 22

Leading OLAP analysis vendor in visual design standards


Leading planning vendor in visual design standards


3.35

2.31

1.98

1.78

1.74

1.34

1.24

1.24

1.15

1.00

0.97

0.83

0.80

0.79

0.75

0.66

0.65

0.60

0.38

Bissantz (1)

Evidanza (2)

Infor (3)

prevero (4)

Cubeware (5)

cubus (6)

Jedox (7)

Average


SAP BW (9)

IBM Cognos BI (10)

TARGIT (11)

Microsoft SSAS (12)

IBM Cognos TM1 (13)

MicroStrategy (14)

BOARD (15)

Pentaho (16)


Oracle Essbase (18)



3.35

2.31

1.98

1.78

1.74

1.49

1.35

1.34

1.24

1.00

0.79

0.66

0.38

Bissantz (1)

Evidanza (2)

Infor (3)

prevero (4)

Cubeware (5)

Average

arcplan (6)

cubus (7)

Jedox (8)


IBM Cognos TM1 (10)

BOARD (11)

Oracle Essbase (12)




Page 23

Customers are increasingly looking to implement visual design standards to facilitate clearer and more

efficient visual representation of data. Infor users have charting options including microcharts,

sparklines and speedometer charts at their disposal and the vendor has performed extremely well in

this KPI since it was introduced into The BI Survey last year.

Leading large scale enterprise reporting vendor in innovation

Combines the ‘Cloud BI’, ‘Collaboration’, 'Data discovery/visualization', ‘Mobile BI’, 'Operational BI' and

‘Visual design standards’ KPIs to measure the product’s level of innovation

A good set of results - primarily in the ‘Visual design standards’ KPI but also in ‘Cloud BI’ - put Infor in

a leading position in this aggregated KPI, which measures the combined adoption levels of a series of

trending technologies.

1.11

1.07

0.88

0.80

0.78

0.75

0.74

0.74

0.69

0.66

0.60

arcplan (1)

MicroStrategy (2)

Infor (3)

Average

SAS (4)

SAP BW (5)


IBM Cognos BI (7)

Microsoft SSRS (8)


SAP BO WebI (10)




Page 24

Leading large international BI vendor in product satisfaction

Based on the frequency of problems encountered with the product

Leading large scale enterprise reporting vendor in product satisfaction


1.75

1.70

1.41

1.41

1.39

1.28

1.16

1.03

1.02

0.88

0.80

0.67

0.64

0.62

0.59

0.56

0.43

Qlik (1)

Oracle Essbase (2)

Infor (3)


IBM Cognos TM1 (5)

Tableau (6)

MicroStrategy (7)

Microsoft SSAS (8)

Average

Tibco (9)

Microsoft SSRS (10)

SAS (11)


IBM Cognos BI (13)


SAP BO WebI (15)

SAP BW (16)



1.62

1.41

1.41

1.16

0.93

0.80

0.67

0.64

0.62

0.56

0.43

arcplan (1)

Infor (2)


MicroStrategy (4)

Average

Microsoft SSRS (5)

SAS (6)


IBM Cognos BI (8)

SAP BO WebI (9)

SAP BW (10)




Page 25

Leading OLAP analysis vendor in product satisfaction


In Infor BI, the vendor has a mature tool that works well and has consistently achieved very good

results in the ‘Product satisfaction’ category over the years, indicating that users experience very few

problems.

The core of the product, Infor BI OLAP Server along with the Application Studio and Office Plus front-

ends, has remained remarkably stable since its MIS days and has been further improved in recent

releases. For example, Infor has recently tightened integration between its BI and ERP systems,

developing connectors and interfaces to make data from ERP systems available for analysis and

reporting in its BI tool. Many of Infor’s BI customers also run its ERP systems so this was a popular

development with users.

2.49

2.13

1.70

1.62

1.41

1.39

1.29

1.23

1.22

1.19

1.16

1.12

1.05

1.03

0.85

0.65

0.62

0.59

0.43


Bissantz (2)

Oracle Essbase (3)

Evidanza (4)

Infor (5)

IBM Cognos TM1 (6)

cubus (7)

prevero (8)

Average

Jedox (9)

MicroStrategy (10)

BOARD (11)

Cubeware (12)

Microsoft SSAS (13)

TARGIT (14)

Pentaho (15)

IBM Cognos BI (16)


SAP BW (18)




Page 26

Leading large international BI vendor in vendor support

Measures user satisfaction with the level of vendor support provided for the product

Leading large scale enterprise reporting vendor in vendor support

Measures user satisfaction with the level of vendor support provided for the product

Infor’s ranking as a leader in vendor support in the Large International BI Vendor and Large Scale

Enterprise Reporting peer groups is an excellent result, especially given that it is ranked ahead of BI

specialists such as MicroStrategy and Tibco as well as all its ERP competitors in this area.

1.29

1.19

1.05

1.04

1.03

0.86

0.79

0.77

0.76

0.71

0.70

0.65

0.64

0.64

0.57

0.38

0.01


Tableau (2)

Qlik (3)

Infor (4)

MicroStrategy (5)

Tibco (6)

IBM Cognos TM1 (7)

Average

Microsoft SSAS (8)

Microsoft SSRS (9)

SAS (10)

Oracle Essbase (11)

IBM Cognos BI (12)


SAP BW (14)


SAP BO WebI (16)



1.29

1.26

1.04

1.03

0.76

0.71

0.70

0.64

0.57

0.38

0.01


arcplan (2)

Infor (3)

MicroStrategy (4)

Average

Microsoft SSRS (5)

SAS (6)

IBM Cognos BI (7)

SAP BW (8)


SAP BO WebI (10)




Page 27

Larger international vendors have had a poor track record in this category since The BI Survey began

in 2001 so it is a notable achievement for Infor to buck this trend.

Leading large scale enterprise reporting vendor in implementer support

Measures user satisfaction with the level of the implementer’s support for the product

Infor’s implementers repeat the feat of the vendor itself by beating its main rivals in the ‘Implementer

support’ category in the Large Scale Enterprise Reporting vendors peer group. A combination of

maturity and stability at the heart of Infor’s BI tool is undoubtedly a factor here, enabling implementers

to build a wealth of knowledge and experience of the product. This result also reflects well on the

vendor’s ability to co-ordinate and train its large partner network.

1.15

1.04

0.96

0.88

0.88

0.87

0.85

0.79

0.67

0.61

0.60

arcplan (1)


Infor (3)

SAS (4)

Microsoft SSRS (5)

SAP BW (6)

Average

MicroStrategy (7)

IBM Cognos BI (8)


SAP BO WebI (10)




Page 28

Leading large international BI vendor in customer satisfaction

Combines the ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer support’ KPIs

Leading large scale enterprise reporting vendor in customer satisfaction

Combines the ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer support’ KPIs

Customer Satisfaction is an aggregate of the ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer

support’ KPIs. Infor achieves the distinction of performing well in all three of these categories, which

are crucial to fostering a positive customer experience.

1.27

1.25

1.14

1.12

1.10

1.09

0.99

0.93

0.88

0.86

0.80

0.75

0.65

0.65

0.62

0.54

0.39

Qlik (1)


Infor (3)

Oracle Essbase (4)

IBM Cognos TM1 (5)

Tableau (6)

MicroStrategy (7)

Microsoft SSAS (8)

Average

Tibco (9)

Microsoft SSRS (10)

SAS (11)


IBM Cognos BI (13)

SAP BW (14)


SAP BO WebI (16)



1.34

1.25

1.14

0.99

0.85

0.80

0.75

0.65

0.62

0.54

0.39

arcplan (1)


Infor (3)

MicroStrategy (4)

Average

Microsoft SSRS (5)

SAS (6)

IBM Cognos BI (7)

SAP BW (8)


SAP BO WebI (10)




Page 29

Leading large international BI vendor in flexibility for the user

Based on how often the product was chosen for its flexibility and the frequency of complaints about

user flexibility post-implementation

Leading large scale enterprise reporting vendor in flexibility for the user



1.21

1.21

1.17

1.09

1.02

1.02

1.02

1.01

1.01

0.91

0.84

0.81

0.71

0.65

0.64

0.58

0.56


Infor (2)

Qlik (3)

Tableau (4)


SAS (6)

Oracle Essbase (7)

Tibco (8)

IBM Cognos TM1 (9)

Average

MicroStrategy (10)

Microsoft SSAS (11)

IBM Cognos BI (12)

Microsoft SSRS (13)

SAP BO WebI (14)


SAP BW (16)



1.29

1.21

1.21

1.02

0.87

0.84

0.71

0.65

0.64

0.58

0.56

arcplan (1)


Infor (3)

SAS (4)

Average

MicroStrategy (5)

IBM Cognos BI (6)

Microsoft SSRS (7)

SAP BO WebI (8)


SAP BW (10)




Page 30

Leading OLAP analysis vendor in flexibility for the user



It’s no surprise to see Infor BI rated highly in this category. Application Studio is considered one of the

most flexible application building tools on the market, enabling users to develop an impressive range

of BI applications, including planning and financial consolidation.

Flexibility is often cited as a reason why organizations select Infor BI so it seems the vendor plays on

this strength during the sales process and is able to demonstrate an ability to fulfil all its customers’

requirements.

1.70

1.34

1.29

1.25

1.24

1.21

1.16

1.04

1.03

1.02

1.02

1.02

1.01

0.89

0.84

0.81

0.71

0.70

0.56

prevero (1)

BOARD (2)

Pentaho (3)

cubus (4)

Jedox (5)

Infor (6)

Evidanza (7)

Average

Bissantz (8)



Oracle Essbase (11)

IBM Cognos TM1 (12)

Cubeware (13)

MicroStrategy (14)

Microsoft SSAS (15)

IBM Cognos BI (16)

TARGIT (17)

SAP BW (18)




Page 31

Leading large scale enterprise reporting vendor in agility

Combines the ‘Project length’, ‘Self-service’ and 'Flexibility for users' KPIs

Leading planning vendor in agility

Combines the ‘Project length’, ‘Self-service’ and 'Flexibility for users' KPIs

With average ratings for ‘Self-service BI’ and ‘Project length’, it is Infor’s flexibility that propels it into a

leading position in the ‘Agility’ KPI. In BARC’s view agility is more commonly associated with – and

more easily achieved by - smaller vendors serving SME customers. In the Planning Vendors peer

1.19

1.19

1.10

1.04

0.97

0.92

0.92

0.82

0.70

0.69

0.63

SAS (1)


MicroStrategy (3)

Infor (4)

IBM Cognos BI (5)

Average

SAP BO WebI (6)

arcplan (7)


Microsoft SSRS (9)

SAP BW (10)



1.30

1.19

1.06

1.04

1.02

1.00

1.00

0.98

0.91

0.87

0.85

0.82

Jedox (1)

cubus (2)

Bissantz (3)

Infor (4)

BOARD (5)

Average

prevero (6)

Evidanza (7)

IBM Cognos TM1 (8)

Oracle Essbase (9)

Cubeware (10)

arcplan (11)




Page 32

group Infor is by far the largest company in the top half of the Agility chart, comfortably outperforming

its big rivals IBM and Oracle.

Summary

Infor’s comprehensive set of BI tools, based around its own multidimensional database - Infor BI

OLAP Server, achieves some very strong results in this year’s Survey.

Customers have a very positive view of their Infor investment, stating that it is competitively priced,

offers excellent value and requires a relatively low level of administration.

Flexibility is one of Infor BI’s major strengths. In Application Studio the vendor has one of the most

flexible application building tools on the market, enabling users to develop a wide range of BI

applications, including planning and financial consolidation. Customers report a high level of

satisfaction with the product.

Infor ranks as a leader in innovations such as visual design standards, cloud BI and big data analytics.

It will be interesting to chart the vendor’s progress in the latter two areas in light of its burgeoning

partnership with Amazon Web Services.

Vendor and implementer support are also both highly rated, an impressive result for a vendor of Infor’s

size.

Copyright © BARC GmbH 2014. All rights reserved.

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Central Europe

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97080 Würzburg

Germany

+49 931 880651-0

www.barc.de

Rest of the World

+44 1536 772 451

www.barc-research.com

http://www.barc.de/

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