BIFM waste management forum

Exploring Zero Waste to Landfill | 1

FMleadersforum

Exploring Zero Waste to Landfill

FM LEADERS FORUM DISCUSSION PAPER

Supported bySponsored by


Contents

Introduction ��3

Executive summary ��4

Key findings ��5

The panel��6

Discussion ��7

About the panel �� 12

Glossary �� 14

This Forum was kindly sponsored by GSH

PublisherPublished by the British Institute of Facilities Management© BIFM October 2014

If you have any questions, please email membership@bifm�org�uk

DisclaimerThe discussion contained within this document reflects the views of those in attendance at the FM leaders forum event and do not necessarily reflect the views of the British Institute of Facilities Management�


Introduction

The FM Leaders Forum provides a valuable opportunity for leaders in the sector, both providers and clients, to explore new trends in facilities management and how best to respond.

Society as a whole is becoming increasingly attuned to the need for a more sustainable approach to managing waste� However, reducing waste and moving towards a circular economy is a challenge and requires engagement and action from a range of different people, including facilities management service providers, waste management firms, client organisations and building occupiers� While progress has been made, the industry could do more to drive waste management further up the agenda and better promote its good work�

While some sectors and businesses have taken strides to better manage their resources, others could do more� A key question then is how can the industry encourage clients to focus attention on waste management and invest in it?

Consumers are far more interested in their waste’s final destination than they were a few years ago even if they do not understand the mechanics behind it� This has put the onus on organisations to consider how best to tackle this challenge� They are increasingly looking to their facilities management and waste management providers to point them in the right direction but a lack of understanding has made this particular challenge particularly tricky�

There are other key challenges and questions that must be addressed: How do we change mindsets about waste, both at an individual level and at an executive board level? How do businesses get employees on board with their efforts? How do we encourage greater links between FM and WM professionals? And what does the future of both professions hold?

Our latest FM Leaders’ Forum brings together thought leaders in waste, FM and sustainability to discuss those key challenges and more�

Exploring Zero Waste to LandfillFM LEADERS FORUM DISCUSSION FORUM

We are the fourth essential service after police, fire and ambulance.


Executive summary

The panel agreed that good practice around waste management is good business practice – potentially saving millions of pounds� This is driving businesses to engage with waste management at a more strategic level and to think more about managing resources throughout the supply chain rather than just managing waste at the end of the chain�

In response, the sector is changing rapidly to accommodate this new level of engagement, largely through the introduction of new technology to process and monitor and measure waste� Some on the panel suggested that the sector could still do more to communicate the changes, to boost its reputation, and to better engage businesses and individuals�

The retail and manufacturing sectors were identified as being more advanced in their approach towards waste management� These sectors are not just thinking in terms of managing waste, but they are actively managing their resources given that there is money to be added to the bottom line through resource efficiency.

Other businesses can better manage their resources with the help of the waste management industry, which has an important advisory role to play� Indeed, it was suggested that the industry would be better known as the resource management industry� Some of these businesses are currently managing waste as more of a tick-box corporate responsibility (CR) exercise, or because they want to keep up with their peers� But attitudes will become increasingly more progressive as resources become scarcer�

Businesses in all sectors are increasingly eager for data to better measure their waste, but there are barriers to providing data and the industry is still playing catch up� The technology to account for every kilogram of waste does exist but can be expensive and complex to integrate with existing systems. Plus, the benefit of accounting for every kilogram of waste is debatable� The ideal approach is to stop producing so much waste in the first place, to look further up the supply chain at the wasteful processes taking place at operational stages, and reduce these�

Several of the waste management providers on the panel had been involved in initiatives to change mindsets around waste� Many businesses have made real progress by encouraging employee participation and by making it easy for people to participate in recycling initiatives� But it was acknowledged that it is just as important to engage decision makers in the business, helping them to

know what they consume, what they procure and what they waste – and the money they could save by improving those processes�

The panel was encouraged by the fact that more people are being drawn to the waste industry than before, given the rapid pace of change and the increasing use of technology and science� The industry needs chemists, engineers and hi-tech people to drive it forward� But there are still challenges around making the sector attractive to school leavers, graduates and others, in part due to the costs involved� Often the industry is not making the returns that it needs to attract the best people, nor is it particularly well perceived or understood by them�

Representatives of the facilities managers industry on the panel reported that FMs also often do not fully understand the issues around waste management� Others pointed out that there are courses available, regional and Special Interest Group events that CIWM (Chartered Institution of Wastes Management) and BIFM (British Institute of Facilities Management) members attend together, and that companies in both sectors are having mature conversations about working in partnership to deliver quality and transparency�

The session concluded with the suggestion that FMs are in a key position to communicate the waste contractors’ message to people and businesses and to influence key decision makers in the business sector, through better understanding� Everyone agreed that the FM and waste management professions can be more proactive in working together to make this happen�

Thankfully technology is allowing us to account for each and every kilogram of material that we deal with.


Key findings

Good practice around waste management is good business practice and can save money�

Businesses are starting to engage with waste management at a strategic level, especially retail and manufacturing businesses�

The waste management sector could do more to counter negative press, be more transparent, improve communication and better engage businesses and individuals�

Businesses need to think about producing less waste by managing resources further upstream, not just managing waste� The waste management sector, in partnership with the facilities management sector, has an important advisory role to play in this�

Businesses want better data about their waste� Technology is enabling the waste industry to provide better data, but many waste management companies are not fully on board with it due to the cost and the complexities of its introduction and integration with existing technology�

The waste management sector is going through a major transition at the moment�

There are more opportunities than ever in the industry, given the rapid pace of change and the increasing use of technology and science�

There are still challenges around making the sector attractive to school leavers and others, and changing preconceptions about the industry�

FMs often say that they do not fully understand the issues around waste management, but there is training available and opportunities for the sectors to work in partnership�

With better understanding, FMs are then in a key position to communicate the waste contractors’ message to key decision makers in businesses, although the waste contractor first has to provide the FM with the data and information�


The panel

Leaders from across the facilities management (FM) and waste management (WM) sectors were invited to take part in the Exploring Zero Waste to Landfill forum. This forum’s participants included:

PARTICIPANT JOB TITLE ORGANISATION

Dan Cooke Director of External Affairs Recycling, renewable energy and waste management company Viridor

Barry Dennis Director General Trade body Environmental Services Association

Neil Grundon Deputy Chair Waste management company Grundon Group

Peter Kenny Commercial Director Waste management consultancy Helistrat

Steve Lee CEO Professional body Chartered Institution of Wastes Management

Tim Luckett Project Manager Waste and Resources Action Programme (WRAP), an organisation helping businesses and individuals to reduce waste

Gary Mills Key Account and Business Development Manager

Design and manufacturing business Leafield Environmental

Alex Mirkovic Commercial Director Waste management and recycling brokerage WCRS

Chris Moriarty Head of Insight and Corporate Affairs

Professional body British Institute of Facilities Management

Martin Read Editor FM World magazine

Sunil Shah Founder Sustainability consultancy Acclaro Advisory

Martin Sharp Senior Account Manager National waste broker OCS Wasteline

Cathy Hayward (BIFM facilitator)

Director Magenta Associates


Exploring Zero Waste to LandfillDiscussion

How can we drive waste management further up the agenda and better promote our good work?

The panel agreed that both individuals and businesses recognise waste management is an essential service, serving to protect human health and the environment� “We are the fourth essential service after police, fire and ambulance,” said Barry Dennis, Director General of the Environmental Services Association� “If we stopped our services, people would certainly understand their value.”

For businesses, there is also a monetary value in waste management� Some businesses have been wise to this for some years and others are just realising� “There is growing recognition that good practice around waste reduction and waste recycling is good business practice and can save money,” said Dan Cooke, Director of External Affairs at Viridor� This is driving businesses to engage with waste management at a much deeper, cultural level� “So there are many opportunities, it’s a really exciting time,” added Cooke. “We’re a sector in complete transition at the moment.” Despite the positive outlook, the industry still tends to get a great deal of negative press, and could be much better at communicating its efforts in an attempt to counter this and better engage people. “The industry is demonised in the press,” said Martin Sharp, Senior Account Manager of OCS Wasteline, pointing to stories about councils switching to fortnightly collections leading to a surge in the rat population� There is a mistrust of the industry in part due to a lack of transparency, thinks Sunil Shah, Founder of Acclaro Advisory. “Waste is seen as another of the commoditised services such as telecoms and utilities� There is a lot of mistrust around all of that activity.” Shah thinks that the industry could improve transparency with better communication, which the sector has been poor at for years� “We are better now than 10 years ago but we are still not brilliant at it,” agreed Dennis.

Another way of providing transparency is to show stakeholders around a hi-tech waste facility to see how it all works� The waste management company Grundon, which deals with business waste, does exactly this� “Once they see what happens, they are sold,” said Neil Grundon, Deputy Chair of Grundon Group� “A lot of FM companies use our facilities as a showcase and then the job is in the bag.” Staff on the ground who visit the facility are also more likely to engage with recycling once they have seen what actually happens to waste�

Drivers for change

How can we encourage clients to focus attention on waste management and invest in it?

There is a big difference between different sectors and their approach, thinks Martin Read, Editor of FM World� Some sectors, such as retail, are doing better than others, driven by CR and customer satisfaction� “Their efforts tie in to promote the brand of the organisation, which is not necessarily the case with knowledge work organisations.” Peter Kenny, Commercial Director of Helistrat, agrees that retailers are very much at the forefront of the drive towards best practice waste management� M&S is leading the pack with Plan A, which has seen the company commit to helping protect the planet by sourcing responsibly, reducing waste and helping communities� A big part of this has been sending zero waste to landfill, and, as a result, M&S added £50m to its bottom line in the first three years of the initiative. In light of the successes of M&S and other retailers, more retailers have been taking action� But doing something just because your peers are doing it is not best practice, said Chris Moriarty, Head of Insight and Corporate Affairs at the British Institute of Facilities Management (BIFM)� “I worry that they are approaching sustainability as a tick box exercise or because the PR department has decided it should be done� I am concerned that this shallow approach


will not genuinely impact on the organisation’s culture.”

Like M&S, businesses need to begin thinking about managing resources not just managing waste� But many are still not. “The discussion with the waste and resource manager doesn’t go much further than ‘can you cope with what I give to you’� This is an un-enriching discussion,” said Steve Lee, CEO of the Chartered Institution of Wastes Management (CIWM). “There is a resource efficiency bottom line benefit to be gained.” Lee was engaged in one of the first resource efficiency reviews, which asked businesses how much their waste was costing them� The review found that businesses were a factor of 23 out on what the real cost of waste was to them� Most were just thinking about waste at the end of the chain� “Rather than look at waste once it has arisen, they need to look further up the supply chain at their processes, how they are using their resources and the financial impact of wasting these resources,” said Lee, adding that businesses will get on board as resources become increasingly scarce� Grundon gave the example of a caterer which might be throwing away unused food from its freezers, unused food from the preparation area and uneaten food from plates� “But they’re not measuring any of that� All they’re doing is looking at the till receipts at the end of the day� That is a crazy way to run a business.” On the plus side, the waste management industry has an important role to play in helping customers to better manage their resources, and can add more value by supplying more customers with knowledge about how they can produce less waste by looking further upstream.

Measurement of waste

What are the drivers behind measuring waste better?

A main driver is corporate responsibility (CR), for organisations to be able to demonstrate that they are doing their bit for the environment� But that is increasingly moving away from a paragraph in the CR or annual report and becoming something that requires real data to be produced. These figures are increasingly being scrutinised by non-governmental organisations (NGOs) and other auditing bodies� “It’s no longer good enough for companies to report that their waste company gave them a percentage and they have taken that on trust� They have to prove their figures,” said Sunil Shah, Founder of Acclaro Advisory� Companies also increasingly want to get better value from their materials� They want to understand what materials they are throwing away, and how much, given that there is a potential revenue stream in recycled materials and to make more intelligent procurement decisions. “It’s about understanding the true cost of waste all the way from purchase cost to in use and processing through to disposal� Rather than just looking solely at the disposal costs,” said Tim Luckett, Project Manager of Waste and Resources Action Programme (WRAP)� However there are still substantial barriers to providing data� “Reporting and the demand for data has almost come from nowhere in a very short time and the industry is catching up,” said Viridor’s Cooke� “As an industry, we have been a technology laggard� Now the sector and all the processes are under scrutiny and thankfully technology is allowing us to account for each and every kilogram of material that we deal with�” But although the technology exists, many waste management companies are not fully on board with it due to the cost and the complexities of its introduction and integration with existing technology� Grundon said: “The technology exists� It’s just very expensive� Grundon is spending a million on software this year to try to get all these systems up to date but there are a lot of challenges around trying to integrate all of it.”

We should be helping the decision makers to get their heads around what they consume, what they procure and what they waste.


And while some businesses are using data wisely to better manage their resources, and to challenge their waste contractors on price and service, others seem to be collecting data just for data’s sake�

Alex Mirkovic, Commercial Director of WCRS, spoke of a commercial property organisation that weighs the individual components of recycling bags, with no real benefit to the organisation for all the effort of doing this� “It’s big data gone mad� That is an example of using a sledgehammer to crack a nut and it is being driven by the customer for reporting for their fluffy CR and for their own publicity. Lots of organisations are doing comparable things because of the overall lack of accessible consistent data across the country.” OCS’s Sharp agrees: “My clients want to know how much waste is in their wheelie bin� But it’s not that easy to measure and the bigger question is what benefit does it bring them to know that. The best approach is to stop putting waste in the bin in the first place.”

The customer’s view

Is having a high level of detail around waste necessary, such as knowing the complete lifecycle of individual products?

“If the customer wants it, the customer is right,” suggested Viridor’s Cooke� But this is the wrong focus, added CIWM’s Lee� “Rather than chasing their resources downstream, what about chasing them upstream?”

WCRS’s Mirkovic cited the example of a large catering company that is big on recycling food waste for CR purposes but throws out large quantities of food when it clears out the freezers� “They just care about their food recycling figures. They are not thinking about the resources that have gone into producing all of the food being thrown out� The focus should be on what’s going on further upstream and managing that process better.” OCS’s Sharp spoke of another client that wanted to introduce compostable packaging, driven by staff who said they liked to eat outside and needed disposable packaging and cutlery� In reality most staff were eating in the canteen and the compostable packaging was being thrown away when a more traditional approach, using washable

plates and cutlery, would have made more sense� “You have to ask much more fundamental questions,” said Lee. “Why are we doing this, who are we doing it for, what are we purchasing? For every purchasing decision, what the best decision is depends on many factors� You really have to dig into it and you need the understanding of the waste and resource managers to work with you, to burrow into some of those questions.” Asking these fundamental questions, however, is not easy, and it is early days for many organisations, but real progress is being made� Suggesting that an organisation does a waste audit was unheard of 10 years ago and now the questions are being asked� “Some of the collaborations needed between the waste sector, the FM sector and the customer will be led by some of the more enlightened customers who are prepared to go upstream and investigate their processes� The likes of M&S and Unilever are asking pretty testing questions of themselves,” said Viridor’s Cooke�

Changing mindsets

How do businesses get employees on board with their waste management efforts?

WRAP’s Luckett cited a business that encouraged staff to get on board with initiatives around saving energy and waste and investing the resulting savings in initiatives such as upgrading the canteen furniture for example. Staff saw that there was a direct benefit to their efforts, which encouraged even greater participation� “Once employees come on board, change does progress significantly. A momentum is generated,” Luckett observed. But it’s important that a business engages staff in the right way� “It’s about educating people about the benefits of why they are doing it. Rather than

If we want these engineers and chemists and technical staff, and we have employed more in the last 10 years than we have in the last 75 before that, we are going to have to pay the salaries to attract them.


ordering them to do something and not explaining why,” said Peter Kenny, Commercial Director at Helistrat� And it’s important to design convenience into the service rather than giving people six different bins and complex instructions as this will deter them from engaging.”

Another deterrent to engagement is making the data too complex� One of OCS’s clients had been providing staff with data around their efforts via charts that were so complex and off-putting that no one read them� So they redesigned the reports so that the average person could walk past the notice board and understand straight away the results of their efforts, which led to more engagement. The more engagement you have with employees, the more success you will have, agrees CIWM’s Lee� As well as engaging the people on the ground who dispose of the waste, you should be engaging the decisions makers in the organisation, Lee believes� “We should be helping the decision makers to get their heads around what they consume, what they procure and what they waste� It’s in its infancy but if we don’t offer it as a value-added, knowledge- based service to our customers, someone else will,” he added� Rather than trying to engage people in fun, informative ways, should the industry actually be going for shock tactics given how serious the situation is? For example by collecting all of their waste in clear bags in a room and inviting people in to see how much waste the building generates in one day? While this does grab attention, says Shah, the bigger question is “what next?”. FMs should be engaging businesses in long-term cultural change rather than in short-term, attention-grabbing, superficial activities and conversations.

“It’s about changing the culture of the organisation, having conversations about how waste is dealt with, how do we procure the items, how are we using it� The FM’s role as part of that is as a coordinator, maybe the driver� But the business as a whole needs to buy-in to it,” added Shah. Some businesses have already discovered that resource efficiency can put 3 per cent on their bottom line� Others are beginning to hear the message, and for others still, a more cultural approach just isn’t worth the effort and the hassle – although this will change as resources become scarcer� “You have to persuade the accountants, the guys in suits within the organisation� It helps that staff are putting items into recycling bins, but there are much bigger decisions to be made,” said Lee.

The future talent

How can we make the waste management industry more attractive to top graduates and school leavers to ensure that we have the best talent to lead the industry forward?

The panel agreed that there are more opportunities than ever in the industry and that people are beginning to gravitate to it, given the rapid pace of change and the increasing use of technology and science� “People are getting into waste management as they are seeing opportunities� The margins in waste are higher than in cleaning� I think you will see a trend of people wanting to get involved and seeing opportunities and bringing new skillsets,” said Helistrat’s Kenny� “The guys on the street will always be there, but there is far more to the industry now� We need chemists, engineers and hi-tech people in the industry,” added the Environmental Services Association’s Dennis� Some of the bigger companies in the industry, such as Viridor, are even offering degree courses, which is another draw� “Ten years ago we wouldn’t have dreamed of this,” said Cooke. However, there are still challenges around making the sector attractive to school leavers, graduates and others, in part due to the costs involved� “They have preconceptions about the industry and communicating our message is expensive,” said Grundon� Plus future investment in the industry depends on profitability. “If we want these engineers and chemists and technical staff, and we have employed more in the last 10 years than we have in the last 75 before that, we are going to have to pay the salaries to attract them� And the industry is not making the returns that it needs to attract those people,” added Grundon. “It goes back to business leaders understanding the value of paying for the right service for the right motives rather than just squeezing and wondering why the service isn’t great,” said the BIFM’s Moriarty.


FM and WM

What can FM do better to get the best out of its waste management partners?

FMs often say that they do not fully understand the issues around waste management� But there are courses available such as BIFM’s newly launched training course on waste legislation and resource management. Another effective and low-cost approach is to have CIWM and BIFM members engage with each other at regional and Special Interest Group events� The CIWM’s Lee spoke about a recent initiative that saw CIWM members tour an airport with BIFM members, and BIFM members look around a major materials recovery facility, with great success. “They suddenly understand each other’s issues,” said Lee. “I would like much more of that� I would like to knit our two structures together� I would like us to start talking to each other and to see each other’s processes� It helps enormously and it costs almost nothing.” Companies in both sectors should also be talking about quality and transparency and working together to achieve that, thinks Viridor’s Cooke� “There are some great FM companies but others just try to drive the price down to the point where we are forced to say that we just can’t deliver� Some providers can deliver at that price but perhaps offer a cowboy service� It’s about having discussions about how we can jointly provide a quality, transparent service.” With better understanding, FMs are then in a key position to communicate the waste contractors’ message to people and to influence key decision makers in the business� But the waste contractor first has to provide the FM with the data and information� “There is a danger that generally we are not taking waste seriously enough because people aren’t looking at the bigger picture� FMs are sitting on a goldmine of influence if they can start talking about some of the issues, like resource security and bottom line impact� If the FM can go to the business and say they can put 3 per cent on the bottom line and how, the business will be interested� And both FM and waste management professions can work together to make this happen,” concluded the BIFM’s Moriarty�

FMs are sitting on a goldmine of influence if they can start talking about some of the issues, like resource security and bottom line impact.


About the panel

Dan Cooke, Director of External Affairs, ViridorDan is an experienced environmental communications professional� His responsibilities with Viridor include political, media and community relations, development communications, community consultation and the promotion and marketing of the company’s services and capabilities� He is currently vice chairman of the Chartered Institution of Wastes Management Communications

Committee, past-chair of the CIWM South West, and a trustee of the Carymoor Environmental Trust�

Barry E Dennis, Director General, Environmental Services AssociationBarry has worked in the waste, recycling and recovery sector for over 50 years� He joined the Deards group of companies in 1963 and progressed to the main board� He has been involved in all aspects of the industry from operating landfills and incinerators to managing a large fleet of over 80 vehicles involved in waste collection for both the public and private sectors� Barry

joined the Environmental Services Association (ESA), the trade body that represents the waste and resource management sector in the UK, in 1993� He is now its director general�

Neil Grundon, Deputy Chair, Grundon GroupNeil Grundon is the only son of Norman Grundon, chairman of the Grundon group of companies, which operates a network of recycling, treatment and EfW facilities throughout the south of England� Neil has worked for the company since leaving college and was initially involved as project coordinator on the nine-hole golf course developed on a restored landfill site at Thorney Park, Buckinghamshire.

Since 2004 Neil worked as development director for Grundon Waste Management Ltd, overseeing the development of the recycling, technical, and dry waste businesses� Neil was made deputy chairman of the group in 2012�

Cathy Hayward, managing director, Magenta Associates (forum facilitator) Cathy is a communications specialist with over 15 years’ experience in a range of journalistic, publishing and marketing roles� She founded Magenta Associates, the communications agency for the facilities management and support services sector, in spring 2011� She launched FM World, the award-winning fortnightly magazine for the British Institute of Facilities Management, in April

2004� She grew the brand to be a market leader with numerous brand extensions before being promoted to publishing director, and the board of Redactive Media Group, in early 2010 taking full commercial responsibility for the magazine� In her professional capacity, she is a member of both the BIFM and the Chartered Institute of Public Relations, deputy chairman of the BIFM London region and a judge for the BIFM Awards�

Peter Kenny, Commercial Director, HelistratPeter has a long history of working with retailers and has been instrumental in the smooth running and development of Helistrat’s service provision since joining the company in early 2013� Peter has worked in senior positions across the cleaning industry for the past 25 years� He has worked in both the supply chain and service delivery and has a wealth of experience across a number of

sectors from retail and transport/distribution to industrial and commercial�

Steve Lee, CEO, CIWMSteve joined CIWM as chief executive officer in September 2003. Prior to that he spent 15 years in local government waste management in the West Midlands and Leicestershire, covering everything from landfill acquisition and operation to waste regulation, and then seven years in the Environment Agency as head of its waste function� Steve has been in the waste industry for over 25 years and anticipates staying

in it for sometime yet as it matures to cover local to global environment and wastes through to resources�

Tim Luckett, Project Manager, WRAPTim has worked for the Waste & Resources Action Programme (WRAP) for the past eight years� During this time he has been responsible for delivering a variety of projects around sustainable and resource efficient procurement within both the private and public sectors. He has managed the rollout of Defra’s National Sustainable Public Procurement Programme and the equivalent in Scotland� More

recently Tim has supported WRAP’s work within the Facilities Management sector to make more efficient use of resources and reduce waste whilst cutting costs� He is currently managing WRAP’s procurement projects on industry waste prevention reviews and encouraging more circular economy approaches within the public sector�


Gary Mills, Key Account & Business Development Manager, LeafieldGary has worked for Leafield Environmental Limited, a design and manufacturing business in Corsham, for four years having come into the company from a construction sales background�

Martin Read, Managing Editor, FM WorldMartin Read is the managing editor of FM World magazine� He has experience as an editor, writer and publishing project manager in the B2B, client publishing and membership organisation sectors� His previous titles have been in the logistics, public transport and group travel sectors�

Alex Mirkovic, Commercial Director, WCRSAlex has worked in the waste management industry for 15 years� He has extensive experience of working across a variety of sectors including manufacturing, commercial property management and retail� He has been with Waste Cost Reduction Services (WCRS), a national waste management and recycling brokerage in Brentwood, for five years. He assumed overall responsibility for running

the business 18 months ago�

Chris Moriarty, Head of Insight and Corporate Affairs, BIFMChris is head of insight and corporate affairs at the British Institute of Facilities Management (BIFM) where he is responsible for overseeing their research and content programmes� This work aims to assess, analyse and challenge the current and future trends of the FM profession and its impact on business, the economy and wider society� He previously was head of corporate affairs at The

Chartered Institute of Marketing and led their corporate and external affairs activities� In this role he worked with the media, government departments and key stakeholders to represent the marketing industry and its professionals�

Sunil Shah, Founder, Acclaro AdvisorySunil is the founder of Acclaro Advisory, which provides policy, corporate and project support across the range of sustainability issues affecting organisations� He has over 15 years of experience within the built environment throughout the lifecycle of developments, delivering sustainability solutions at the design, planning and operational stages� Sunil was a member of the Sustainable

Construction Taskforce and the Sustainable Development Commission where a number of industry targets for material efficiency and waste management were set. He is a trainer on waste management to help FMs better understand the opportunities and financial benefits from resource management.

Martin Sharp, Senior Account Manager, OCSMartin Sharp is an experienced waste management professional with a wide range of experience covering operations, supplier and client account management in different sectors of the industry� Recent experience includes hazardous waste, WEEE compliance and equipment supply� Currently employed as a senior account manager for a national waste broker, Martin is tasked

with delivering innovative, cost-effective and compliant solutions to clients across the financial, education and aeronautical sectors�


GlossaryBIFM British Institute of Facilities Management� www�bifm�org�uk

Circular economyAn alternative to a traditional linear economy in which resources are made, used and disposed of� In a circular economy, resources are used for as long as possible, the maximum value is extracted from them while they are in use, then they are reused, repaired or recycled�

CIWMChartered Institution of Wastes Management� www�ciwm�co�uk

CRCorporate responsibility� This sees companies assess and take responsibility for their effects on the economy, the environment and society�

Downstream and upstreamBusiness terms applicable to stages of the supply chain (or production process). Materials flow from upstream (procurement) to downstream (inventory and waste management)�

FMFacilities management

Knowledge workerWorkers whose main capital is knowledge. They think for a living� Examples include scientists, accountants, lawyers and academics.

MRFMaterials recovery facility� This is where recyclable materials that are collected from businesses and/or households are sorted into plastics, cardboard, paper, metal and other materials using a mixture of manual and automated methods� The sorted materials are then sent to reprocessors and manufacturers where they are used to create new products�

RecyclingMaterials such as aluminum, glass, plastic water bottles, paper and more are separated out from regular waste after they have served their purpose and then made into new products�

Resource efficiencyMaximising the supply of materials (or money, staff or other assets) so that an organisation can function effectively, with minimum wasted resources, effort or expense�

RMResource management

Waste auditAn inspection of the amount and types of waste being generated by an organisation� Information from a waste audit will help identify current waste streams and how waste practices can be improved�

Waste managementWaste management encompasses the collection, transportation, and disposal of waste products and the management of the processes and resources for proper handling of waste materials, from maintaining waste transport trucks and waste facilities to complying with health codes and environmental regulations.

WRAPWaste & Resources Action Programme� WRAP works with businesses, individuals and communities to help them reap the benefits of reducing waste, developing sustainable products and using resources in an efficient way.

Zero to landfillDiverting 100% of waste from landfill� Achieving this can require significant management commitment and may require significant changes to all areas of the business including manufacturing, logistics, supply chain and waste management�


About FM Leaders ForumsThe FM Leaders Forum is a medium through which BIFM gathers together leading minds and practitioners from the facilities management sector and beyond to debate different subjects and topics to inform the membership, the FM sector and the BIFM�

Those involved in each forum depends on the subject area being addressed, leaders from across the sector and where appropriate from outside the sector will be invited to take part in the discussion forum�

About BIFMThe British Institute of Facilities Management (BIFM) is the professional body for facilities management (FM)� Founded in 1993, we promote excellence in facilities management for the benefit of practitioners, the economy and society�

Supporting and representing over 15,000 members around the world, both individual FM professionals and organisations, and thousands more through qualifications and training.

British Institute ofFacilities ManagementNumber One BuildingThe CausewayBishop’s StortfordHertfordshire CM23 2ERT: +44(0)1279 712 620E: info@bifm�org�uk

www.bifm.org.uk

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