Bingo!

Fill out as much of your Bingo Card as you can

There will be prizes!!!

Welcome

Updates

Project Showcase

Hallway Rumors

Wrap-up & Thank You!

Last Staff Meeting Survey Summary

Having an opportunity to hear directly from the provost and

the interim CIO

The open forum – appreciated the opportunity to ask

questions of the provost, CIO, and the panel

Put more focus on the people behind our projects and

services; let those individuals present

Biweekly newsletter

Social events

The focus on improving our communications internal to IET

and with the campus, and the opportunity to contribute ideas

about both.

IET Insider IET Newsletter

ATS correspondent – Fernando

EAIS correspondents - Ahna and Bill (also produce

the newsletter)

Other contributors from the HR/BOU/CIO - Peter

Blando, Shannon, Nick Penrose, and Babette

Send items to ietinsider@ucdavis.edu

New IET Staff Kevin Loenker - IT Express Tim Kerbavaz – Media Production Joshua Smith - IT Express James Murray - Network Operations Center Michael Loranc - IT Express Jesse Avina - IT Express Joseph Crain - uConnect Joren Post - Application Development Jacob DuCharme - uConnect John Jones - Application Development Sukhjinder Gill - Application Development Jourdan Perla - Computer Lab Management

Trevor Williams - AV Engineering Paula Shimada - Business Operations Unit Ann Maeda - Budget Office Allyson Crabbe - Budget Office Laren Ferguson - IT Professional Services Christopher Loureiro - IT Professional Services Zhi-Wei Lu - Network Operations Center Kathryn McClean - Business Operations Unit Andrew Sattler - Application Development Mark Miller - Application Development Ted Yang - Computer Lab Management Mark Deamer - Client Services Tasslyn Gester - Client Services Faith Lee - Budget Office

Troy Eury - Infrastructure Systems Management Randy Rivers - AV Engineering Todd Kaiser - Media Production Nancy Molina - Computer Lab Management Lynette Crocker – Business Operations Unit Roger Moy – Network Service Center Lorena Puga-Ayala – Project Management Office Carl Banks – Infrastructure Systems Management James Williams – Infrastructure Systems

Management Bob Cutler – Project Management Office Sheila Johnson - Project Management Office June Tuller - Client Services Nathan Weddle - Application Development

STAR Awards

Dan Commins (ATS)

Joncarlo Ruggieri (EAIS)

Kevin Mayeshiro (CR)

Tim Leamy (ATS)

Josh VanHorn (EAIS)

Alex Alfieri (EAIS)

SPOT Awards Constance Fuller (EAIS)

Blaise Camp (EAIS)

Tom Poage (EAIS)

Shawn DeArmond (EAIS)

Carson Black (EAIS)

Brian Donnelly (EAIS)

Debbie Edwards (EAIS)

Rick Hendricks (EAIS)

Mark Thonen (EAIS)

Fun Facts!

Out of 239 total IET staff:

41 IET-ers have worked for UCD more than 20 Years

21 have worked 25 or more years

9 have worked more than 30 years

1 has worked over 40 years

Service Awards Fernando Socorro (ATS) - 10 years Rene Jimenez (CR) - 15 years Joyce Johnstone (EAIS) - 30 years Barbara Meyer (CR) - 40 years Jennie Rush (CR) - 15 years Rendell Bonoan (CR) - 10 years Geraldine Finton (CR) - 20 years Gary Sharpe (EAIS) - 10 years Shawn DeArmond (EAIS) - 15 years Gail Harder (CR) - 25 years

Updates & New Initiatives

Effective Communication (Inside & Outside)

Data Science Initiative

Joint Data Center Planning

TILT Plans

Collaboration with Med Center

Administrative Application Development

Project Showcase

A Joint Online Testing Experiment and a Vision for Teaching and Digital Technology Dr. James Carey, Professor, Entomology & Mark Redican, Director, Telecommunications & Data Center, IET

The Service Catalog and the Future of IT Service Management Anita Nichols, Client Services Manager, IET

New Developments in Campus Administrative Application Development Prasant Mohapatra, Interim Vice Provost & CIO

Project Showcase

A Joint Online Testing Experiment and a Vision for Teaching and Digital Technology Dr. James Carey, Professor, Entomology & Mark Redican, Director, Telecommunications & Data Center, IET

The Service Catalog and the Future of IT Service Management Anita Nichols, Client Services Manager, IET

New Developments in Campus Administrative Application Development Prasant Mohapatra, Interim Vice Provost & CIO

IT SERVICE MANAGEMENT

Service Management Program

ServiceNow

Live for IET on August 29 175 IT users 18137 incidents/requests recorded

• IET = 10,965

Other groups:• College of Engineering

• School of Education

• Office of Chancellor / Provost

• Academic Affairs

• School of Law

• Administrative and Resource Management (soon)

ServiceNow community

Integrated the campus through:• Community Administrators

• Beta program

• Technical committee

http://itsm.ucdavis.edu

Service Catalog

Live demo!

Knowledge Base

In progress

Looking forward…

2014

It takes a village…

Ahna Heller Anita Nichols Aric Horstman Arnaud Menut Brian Donnelly Caryn DeMoura Curtis Bray Dan Wright Jason Fearing

Justin Anonuevo Minor Rojas Morna Mellor Quico Gonzalez Tasslyn Gester Jamie Butler, CoE Ken Jones, CoE Steve Pigg, SoE

Questions?

Anita Nichols 752-4386 http://itsm.ucdavis.edu

Project Showcase

A Joint Online Testing Experiment and a Vision for Teaching and Digital Technology Dr. James Carey, Professor, Entomology & Mark Redican, Director, Telecommunications & Data Center, IET

The Service Catalog and the Future of IT Service Management Anita Nichols, Client Services Manager, IET

New Developments in Campus Administrative Application Development Prasant Mohapatra, Interim Vice Provost & CIO

Internal AuditGOAL: Survey current administrative application development process and governance and identify areas of improvement

Process:

• Review units with application development functions outside of IET;

• Identify opportunities to reduce redundancy and improve operations where appropriate.

• Included CA&ES, Bio. Sci, and L&S.

Finding: “Governance remains fractured and a lack of coordinated investment in

IT across campus results in unnecessarily redundant or duplicative infrastructures, and conflicting/incompatible development

architectures.”

Findings: Governance

• No single body governs administrative app development + resource allocations across campus

• Limited success with

• PPM 200-45 (Development & Review of Admin. Computing Systems)

• Strategic Technology Advisory Committee (STAC)

• Admin. Application Development Initiative (AADI)• Existence of multiple governance fosters barriers to partnerships among

units

“As a result of these limitations (…) many units choose to obtain, vet and complete application development projects on their own without using a formalized governance process or working with other units to determine if there is a broader campus need that can be addressed with their planned application.”

Findings: Staffing• Increased reliance on IT to support business needs• Large # of IT staff: ~800 FTE; $71.8M • Key issues

• No comprehensive understanding of campus investments in IT staff or job functions

• Overlapping job functions across colleges, schools & admin units

“The lack of clarity re: job functions (…) limits management’s ability to make strategic choices.”

Internal Audit: Recommendations

REC #1: Governance

Develop and implement a governance structure and an advisory body to the CIO. The CIO, informed by the advisory body, should provide ongoing oversight of administrative application development across the University. The governance structure should be designed in such a way as to facilitate allocation of resources in the most efficient and effective manner. Completion Date: February 15, 2014

Internal Audit: Recommendations

REC #2: Staffing

Complete a study, including an inventory of IT staff functions that immediately relate to administrative application development, across the campus to support strategic decision-making by campus leadership regarding IT investments.

Identify each administrative application development organization on campus to identify opportunities for consolidation of IT staffing resources and roles, processes, tools and infrastructure.

Completion Date: April 15, 2014

Internal Audit: Recommendations

REC #3: Varied & Redundant Application Development

Develop guidelines for the use of standardized development tools and infrastructures to ensure that the administrative applications that are developed by the University can be integrated, are scalable, and have the ability to be supported by units across the enterprise.

Identify a plan of action to achieve potential efficiency gains and cost savings for the administrative application development function for the campus.  Completion Date: June 15, 2014

Hallway Rumors

Reminders

Complete your surveys!

Next IET Staff Meeting – March 19th, 2014

Thanks to

All of you !

Presenters

IET Planning Committee

IETLC