U.S. Orders (800) 929-2929 1 BK Business Henry Mintzberg Managing • A bold new view of the practice of effective management • Based on Mintzberg’s observation of twenty-nine managers in a variety of organizations, industries, and countries • Iconoclastic, entertaining, thoroughly researched, and deeply felt A half century ago Peter Drucker put management on the map. Leadership has since pushed it off. Henry Mintzberg aims to restore management to its proper place: front and center. “We should be seeing managers as leaders,” he writes, “and leadership as management practiced well.” This book is vintage Mintzberg: iconoclastic, irreverent, carefully researched, myth-busting. Management can make or break an organization—this is the most authoritative and revealing book yet written about what managers do, how they do it, and how they can have the greatest impact. To gain an accurate picture of management as practiced rather than management as preached, Mintzberg watched twenty-nine different managers work for a day each. They came from business, government, and nonprofits, from all sorts of industries, and worked in diverse settings ranging from a refugee camp to a symphony orchestra. What he saw—the unrelenting pace of the job, the frequent interruptions, the dizzying variety of activity, the fact that email now makes it all worse—led Mintzberg to develop a new model, one firmly grounded in the fact that management is not a profession or a science. “It is a practice,” he writes, “learned primarily through experience and rooted in context.” But context cannot be seen in the usual way. Factors such as national culture, level in hierarchy, even personal style turn out to have a far different influence— sometimes much less—than we have traditionally thought. It’s more helpful to understand the many ways managers approach their jobs, what Mintzberg calls the postures of managing: “maintaining the workflow,” “managing out of the middle,” and “remote controlling,” among others. Mintzberg offers a compelling discussion of some of the inescapable conundrums of managing. How can you get in deep when there is so much pressure to get it done? How can you manage it when you can’t reliably measure it? How do you balance the need for change with the need for continuity? He concludes with a provoca- tive look at what being an effective manager really means, which he describes as “engaging management.” “Perhaps the world’s premier management thinker.” —Tom Peters “One of the most original minds in management.” —Fast Company Henry Mintzberg is Cleghorn Professor of Management Studies at McGill University and a founding partner of CoachingOurselves.com. He was recently ranked #9 in the Wall Street Journal’s Top 20 Business Thinkers. He is the author of fifteen books, including The Rise and Fall of Strategic Planning and Managers Not MBAs. Publication date: September 2009 $26.95, hardcover, 336 pages 6 1/8” x 9 1/4” ISBN 978-1-57675-340-8 $18.87, PDF ebook ISBN 978-1-57675-895-3 Business World rights available You might also enjoy Henry Mintzberg Managers Not MBAs A Hard Look at the Soft Practice of Managing and Management Development $20.95, paperback ISBN 978-1-57675-351-4 $14.67, PDF ebook ISBN 978-1-57675-511-2 Bob Johansen Leaders Make the Future Ten New Leadership Skills for an Uncertain World $26.95, hardcover ISBN 978-1-60509-002-3 $18.87, PDF ebook ISBN 978-1-60509-003-0
Transcript
U.S. Orders (800) 929-2929 1
BK BusinessHenry Mintzberg
Managing• A bold new view of the practice of effective management
• Based on Mintzberg’s observation of twenty-nine managers in a variety of organizations, industries, and countries
• Iconoclastic, entertaining, thoroughly researched, and deeply felt
A half century ago Peter Drucker put management on the map. Leadership has since pushed it off. Henry Mintzberg aims to restore management to its proper place: front and center. “We should be seeing managers as leaders,” he writes, “and leadership as management practiced well.” This book is vintage Mintzberg: iconoclastic, irreverent, carefully researched, myth-busting. Management can make or break an organization—this is the most authoritative and revealing book yet written about what managers do, how they do it, and how they can have the greatest impact.
To gain an accurate picture of management as practiced rather than management as preached, Mintzberg watched twenty-nine different managers work for a day each. They came from business, government, and nonprofits, from all sorts of industries, and worked in diverse settings ranging from a refugee camp to a symphony orchestra. What he saw—the unrelenting pace of the job, the frequent interruptions, the dizzying variety of activity, the fact that email now makes it all worse—led Mintzberg to develop a new model, one firmly grounded in the fact that management is not a profession or a science. “It is a practice,” he writes, “learned primarily through experience and rooted in context.”
But context cannot be seen in the usual way. Factors such as national culture, level in hierarchy, even personal style turn out to have a far different influence—sometimes much less—than we have traditionally thought. It’s more helpful to understand the many ways managers approach their jobs, what Mintzberg calls the postures of managing: “maintaining the workflow,” “managing out of the middle,” and “remote controlling,” among others.
Mintzberg offers a compelling discussion of some of the inescapable conundrums of managing. How can you get in deep when there is so much pressure to get it done? How can you manage it when you can’t reliably measure it? How do you balance the need for change with the need for continuity? He concludes with a provoca-tive look at what being an effective manager really means, which he describes as “engaging management.”
“Perhaps the world’s premier management thinker.”
—Tom Peters
“One of the most original minds in management.”
—Fast Company
Henry Mintzberg is Cleghorn Professor of Management Studies at McGill University and a founding partner of CoachingOurselves.com. He was recently ranked #9 in the Wall Street Journal’s Top 20 Business Thinkers. He is the author of fifteen books, including The Rise and Fall of Strategic Planning and Managers Not MBAs.
Publication date: September 2009$26.95, hardcover, 336 pages6 1/8” x 9 1/4”ISBN 978-1-57675-340-8$18.87, PDF ebookISBN 978-1-57675-895-3 Business World rights available
You might also enjoy
Henry MintzbergManagers Not MBAsA Hard Look at the Soft Practice of Managing and Management Development$20.95, paperbackISBN 978-1-57675-351-4$14.67, PDF ebookISBN 978-1-57675-511-2
Bob JohansenLeaders Make the FutureTen New Leadership Skills for an Uncertain World$26.95, hardcoverISBN 978-1-60509-002-3$18.87, PDF ebookISBN 978-1-60509-003-0
2 Berrett-Koehler Publishers
BK LifeNoah BlumenthalForeword by Marshall Goldsmith
Be the HeroThree Powerful Ways to Overcome Challenges in Work and Life
• Gives us the power to choose whether to be passive, put-upon victims, or heroes in charge of our lives and careers
• Uses the accessible and popular parable format to teach important life lessons
• Includes an extensive section of tools, exercises, and other resources
A victim mentality is rampant in organizations today. My boss is a jerk. This is a dead-end job. I can’t change anything here. The result is lost productivity, lack of creativity, departmental infighting—a toxic atmosphere.
But nobody has to be a victim. The truth is people make themselves victims. It’s just an interpretation of reality, a story they tell themselves. People can choose a different story. They can stop seeing themselves as helpless victims and instead discover how to put themselves in charge. Anyone can choose to Be the Hero.
Appropriately enough, executive coach and corporate speaker Noah Blumenthal uses a story—of Jeff, a young executive facing what seem to him insurmount-able challenges—to show readers how to gain greater success and satisfaction in their lives by transforming the ways they view others, their own situation, and themselves. And he includes a plethora of practical resources that will teach readers how to consistently shift their perspective from victim to hero.
This is not seeing the world through rose-colored glasses, but it is seeing through a new lens—one that helps us look beneath the superficial surface of our unhappi-ness to discover why people act in ways that frustrate us and do something about it; that finds sources of strength in our lives, even in the toughest circumstances; and that gives us the power to change.
Victim stories limit us, sap our energy, stifle and frustrate us. Hero stories open up new possibilities, spur us to action. In Be the Hero, Noah Blumenthal offers a universally accessible technique for overcoming inertia and despair and becoming consistently positive, productive, and happy at home and on the job.
“I recommend Be The Hero for anyone who is driven by the challenge of delivering peak performance at work and at home.”
—Michael H. Thaman, Chairman and CEO, Owens Corning
Noah Blumenthal is President of Leading Principles, Inc., an executive coaching and consulting company. He has worked with clients in the Fortune and Global 500, including MTV Networks, Hilton, DuPont, and Frito-Lay. In 2007 he was named by Leadership Excellence magazine as one of the world’s “Top 100 Minds in Personal Development.” He is the author of You’re Addicted to You.
Publication date: August 2009$19.95, hardcover, 144 pages5 1/2” x 8 1/2”ISBN 978-1-60509-000-9$13.97, PDF ebookISBN 978-1-57675-999-8BusinessWorld rights available
You might also enjoy
Noah BlumenthalYou’re Addicted to YouWhy It’s So Hard to Change—and What You Can Do About It$15.95, paperbackISBN 978-1-57675-427-6$11.17, PDF ebookISBN 978-1-57675-525-9
Marilee AdamsChange Your Questions, Change Your Life10 Powerful Tools for Life and Work$17.95, paperback978-1-57675-600-3$11.87, PDF ebook978-1-57675-646-1
U.S. Orders (800) 929-2929 3
Linda Tarr-Whelan
Women Lead the WayYour Guide to Stepping Up to Leadership and Changing the World
• Offers practical steps for women to bring their passion, brains, and background to the power tables and make life better for themselves, their company or organization, and global society.
• Combines compelling research, international experience, and fasci-nating personal stories with solid advice
• Tarr-Whelan has an extensive background as a businesswoman, a government official, a nonprofit leader, and a nurse
A few “first women” are making key decisions in high places, but a few is not enough to have a significant impact. Changing what gets decided takes changing who makes the decisions. But with just 17 percent of Congressional seats and 14 percent of Fortune 500 board seats held by women, the leaders defining priorities and solutions continue to look and act much the same as they did genera-tions ago.
Linda Tarr-Whelan marshals eye-opening facts and figures to decisively dispel the myths that still hold women back and shows women how to build their confidence and skills to pioneer a distinctive approach to leadership, one that emphasizes col-laboration, communication, and consensus. The proven tipping point, surprisingly, is just 30 percent—when women’s representation at the top reaches 30 percent, real change starts to happen. Drawing on her extraordinarily diverse background as a consultant, organizer, and diplomat, Tarr-Whelan offers a women-led strategy for change and a complete set of practical road-tested tools readers can use to become powerful partners in creating a better future in a rapidly changing world.
Closing the leadership gap is a win for everyone—it brings in new ideas and creates a more balanced and productive work environment, a revitalized social compact, and demonstrable positive effects on the bottom line in business and government. Women Lead the Way artfully combines advocacy, research, and tactical guidance to help readers wedge the door open and bring more women through and up.
“The supersavvy Linda Tarr-Whelan draws on her many impressive achievements to show us how more women can make it to the top in government and in the private sector. Only when women become truly equal partners in this country’s decision making will we realize our full promise as a beacon to all the world.”
—Ellen Chesler, PhD, Director, Eleanor Roosevelt Initiative at the Roosevelt House Public Policy Institute, Hunter College of the City University of New York, and author of Woman of Valor: Margaret Sanger and the Birth Control Movement in America
Linda Tarr-Whelan is a Distinguished Senior Fellow at the progressive think tank Demos. She was Ambassador to the UN Commission on the Status of Women in the Clinton administration, was Deputy Assistant to President Jimmy Carter for Women’s Concerns, and was named as one of the fifty most powerful women in Washington by Ladies’ Home Journal.
Publication date: October 2009$24.95, hardcover, 240 pages6 1/8” x 9 1⁄4”ISBN 978-1-60509-135-8$17.47, PDF ebookISBN 978-1-60509-136-5Business World rights available
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Lisa Witter and Lisa ChanThe She SpotWhy Women Are the Market for Changing the World—and How to Reach Them$24.95, hardcoverISBN 978-1-57675-472-6$17.47, PDF ebookISBN 978-1-57675-783-3
Kathy CaprinoBreakdown, BreakthroughA Professional Woman’s Guide to Claiming a Life of Passion, Power, and Purpose$16.95, paperbackISBN 978-1-57675-559-4$11.87, PDF ebookISBN 978-1-57675-793-2
BK Currrents
4 Berrett-Koehler Publishers
Bruce RosensteinForeword by Frances Hesselbein
Living in More Than One WorldHow Peter Drucker’s Wisdom Can Inspire and Transform Your Life
• Millions revere Drucker as “the father of modern management”—this is the first book to share his reflections on self-management
• Based on Bruce Rosenstein’s twenty-plus-year study of Drucker’s life and thought
• Helps you construct a complete life plan through exercises, questions, and illustrative anecdotes and quotes
How can we have a rich and fulfilling life? For Peter Drucker, one of the most influ-ential thinkers of modern times, the secret was “living in more than one world”—enjoying a diverse set of interests, activities, acquaintances, and pursuits. Drucker was able to do this despite extraordinary demands on his time; and now Bruce Rosenstein shows how the man who transformed organizational management can transform the way you manage your personal and professional life.
An enormously influential business author and consultant, Drucker also wrote exten-sively on personal development, but these writings are scattered throughout dozens of books and articles. For the first time, Rosenstein assembles these ideas into a straightforward framework that guides you in building a multifaceted life and career. It’s the next best thing to being mentored by Drucker himself.
Rosenstein shares Drucker’s advice for, first, honing your core competencies—developing your main talents, clarifying your values, and managing your time. With this firm foundation established, he uses Drucker as both source and example to show how to enrich your life by developing parallel and second careers, making a difference in the lives of others through voluntarism and service, and using teaching and lifelong learning as complementary ways of staying engaged and up to date.
By living in more than one world, you gain new insights, see your life from fresh perspectives, and access ever-changing sources of inspiration and stimulation. It is a way of life that can be lived by anybody willing to follow Peter Drucker’s wise counsel and Bruce Rosenstein’s practical guidance.
“Few people on earth know Peter Drucker and his work better than Bruce Rosenstein. This is a welcome, unique, and very personal addition to Drucker’s incomparable legacy.”
—Bob Buford, Chairman, The Drucker Institute, and author of Halftime
Bruce Rosenstein has written about business and management books for USA Today’s Money section and worked as a librarian and researcher there for twenty-one years. He has studied Peter Drucker extensively, conducting one of the last interviews Drucker gave, five months before his death.
Publication date: August 2009$19.95, hardcover, 144 pages5 1/2” x 8 1/2”ISBN 978-1-57675-968-4 $13.97, PDF ebookISBN 978-1-57675-985-1Business/Personal GrowthWorld rights available
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Mark AlbionMore Than MoneyQuestions Every MBA Needs to Answer$19.95, hardcoverISBN 978-1-57675-656-0$13.97, PDF ebookISBN 978-1-57675-983-7
John Izzo, PhDThe Five Secrets You Must Discover Before You Die$15.95, paperbackISBN 978-1-57675-475-7$11.17, PDF ebookISBN 978-1-57675-551-8
BK Life
U.S. Orders (800) 929-2929 5
Gerald HarrisForeword by Peter Schwartz, futurist and author of The Art of the Long View
The Art of Quantum PlanningLessons from Quantum Physics for Breakthrough Strategy, Innovation, and Leadership
• Demonstrates how seven concepts from quantum physics can inspire new solutions to strategic planning problems
• Offers real-world examples of these ideas in action
• Includes exercises and detailed practical advice for applying these ideas in your organization
Planning today is plagued by a lack of imagination. It’s often difficult, when working with a business, organization, or any group of people, to upend traditional thinking and unlock new ideas and new possibilities. If you are a strategic planner, or anyone charged with managing growth or facilitating change, it is important to add to your arsenal tools that will allow you to break unhealthy groupthink, avoid old patterns, and escape narrow safe zones. In The Art of Quantum Planning, Gerald Harris takes seven concepts from the scientific study of tiny particles and applies them in the larger world, showing how they can pry open minds, spur creativity, and make the planning process far more expansive and effective.
The dual nature of light—it can be both a wave and a particle—serves as a jumping-off point for a discussion of how either-or thinking can limit our sense of what options are open to us. Heisenberg’s uncertainty principle, which says we cannot know both the position and the speed of an electron, reminds us that it is impossible to be aware of every variable, and so planning must be a learning process that continually incorporates new information and makes adjust-ments. Harris explains quantum concepts in plain language and, using real-world examples, gives practical advice on applying the ideas in actual planning situations—including improving techniques for scenario analyses that help companies manage in an uncertain business environment.
This approach demands an open mind and a willingness to venture into unexplored territory—keys to effective leadership. Using the lessons provided as triggers for thinking, The Art of Quantum Planning will help readers reach a more profound understanding of how to create successful strategies.
“A unique, valuable, and practical guide to the kind of planning that leads to successful organizational breakthroughs.”
—Mitch Kapor, founder of Lotus Development Corporation
Gerald Harris is President of Harris Planning and Strategy, where he assists companies and nonprofit organizations in doing high-quality business and strategic planning, and is a member of Global Business Network. He has led planning engagements internationally in Europe, Asia, and Latin America.
Publication date: August 2009$18.95, paperback, 168 pages5 1/2” x 8 1/2”ISBN 978-1-60509-265-2$11.87, PDF ebookISBN 978-1-60509-266-9BusinessWorld rights available
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Margaret J. WheatleyLeadership and the New ScienceDiscovering Order in a Chaotic World$20.95, paperbackISBN 978-1-57675-344-6$14.67, PDF ebookISBN 978-1-60509-147-1
Adam KahaneSolving Tough ProblemsAn Open Way of Talking, Listening, and Creating New Realities$14.95, paperback ISBN 978-1-57675-464-1$10.47, PDF ebook ISBN 978-1-57675-537-2
BK Business
6 Berrett-Koehler Publishers
Jeffrey Ford and Laurie Ford
The Four Conversations Daily Communication That Gets Results
• Explores how even small changes in the way we talk with one another can produce extraordinarily positive outcomes
• Describes how to get maximum results from four types of conversa-tions we use every day
• Research-based and practical, with sample dialogues and personal stories that show how to put the four conversations into practice
Talk is powerful. Engaging in the right conversation at the right time is key to both personal and organizational success. And it isn’t just “difficult” conversations that matter. The Four Conversations clearly demonstrates that the everyday dialogue we have with one another is critical.
Armed with a solid body of research and their own firsthand observations, Jeffrey and Laurie Ford identify four types of conversations that every one of us must use to get things done: initiative conversations to introduce something new, understand-ing conversations to help people relate to new ideas or processes, performance conversations to request specific actions and results, and closure conversations to complete work and give people a sense of accomplishment. They identify the specific elements that make each of these conversations successful and show how they can be put together in different ways to achieve different objectives.
The Four Conversations demonstrates how to use the right conversation at the right time—planning and starting each one well and finishing every conversation effectively—to produce the results we want and the improved productivity our organizations need. And through dozens of personal stories and sample dialogues, the authors illustrate how real people in real situations have used the four con-versations, either alone or in combination, to more effectively combat common workplace problems and lay the foundations for enduring success: stronger relation-ships, better buy-in, and a greater feeling of personal and professional achievement for everyone.
“While there is much literature on the content of effective management, there is almost nothing on the conversational competence essential to being an effective manager, leader, or executive. Recognizing and being adept with these four conver-sations is crucial for anyone who aspires to effective management.”
—Brian Stuhlmuller, former CEO of Mission Control Productivity, Inc., and MediMedia Information Technologies and currently Partner, Distinctions, Inc.
Jeffrey Ford is Associate Professor of Management in the Fisher College of Business at The Ohio State University in Columbus.
Laurie Ford is a consultant to managers and executives in businesses, government agencies, and associations on organization redesign and change implementation.
Publication date: August 2009$19.95, paperback, 240 pages5 1/2” x 8 1/2”ISBN 978-1-57675-920-2$13.97 PDF ebookISBN 978-1-57675-921-9Business/ManagementWorld rights available
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Jamie Showkeir and Maren ShowkeirAuthentic ConversationsMoving from Manipulation to Trust and Commitment$18.95, paperbackISBN 978-1-57675-595-2$13.27, PDF ebookISBN 978-1-57675-981-3
Ryan W. Quinn and Robert E. QuinnLift Becoming a Positive Force in Any Situation$29.95, hardcoverISBN 978-1-57675-444-3$20.97, PDF ebookISBN 978-1-57675-902-8
BK Business
U.S. Orders (800) 929-2929 7
David C. Thomas and Kerr Inkson
Cultural IntelligenceLiving and Working Globally Second Edition, Revised and Expanded
• Goes beyond lists of specific customs and practices to offer a way to communicate effectively in any culture
• Second edition shows how to apply cultural intelligence (CQ) at all levels of an organization and features new examples from a wider range of cultures and situations
• Applies CQ to important challenges such as negotiation, conflict resolution, leadership, motivation, and team management
In today’s global economy, the ability to interact effectively across cultures is a fun-damental job requirement for just about everyone. But it’s impossible to learn the customs and traits of every single culture with which you might come into contact. Cultural Intelligence teaches a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment.
This extensively revised second edition features new real-life examples of CQ working well, drawn from a rich range of cultures and situations. The authors also address the interplay of race and gender with culture factors and show how developing cultural intelligence can enhance our appreciation of cultural diversity.
Cultural Intelligence teaches you to disable the “cultural cruise control” that makes you unaware of how your culture affects your perceptions and learn to pay careful attention, in a mindful and creative way, to cues in cross-cultural situations. Over time, you’ll develop a repertoire of skills appropriate to different intercultural settings.
“Peppered throughout with fascinating stories and anecdotes, this book is as enter-taining as it is instructive.”
—David Ryback, Business to Business magazine
“Highly recommended reading for business people and as a supplemental reading in courses on international business.”
—Library Journal
“Unlike most books on adapting to foreign business cultures, you won’t find situ-ational ‘do this’ and ‘don’t do that.’ What you will find is a make-sense approach to acquiring people skills that make for quick cultural assimilation.”
—Jim Pawlak, BizBooks
David C. Thomas is Professor of International Management and Academic Chair of the PhD Program in Business Administration at Simon Fraser University, Vancouver.
Kerr Inkson is an Adjunct Professor at the University of Waikato, New Zealand, and an Honorary Professor at Excelerator: New Zealand Leadership Institute at the University of Auckland.
Publication date: August 2009$24.95, paperback, 240 pages5 1/2” x 8 1/2”ISBN 978-1-57675-625-6 $17.47, PDF ebookISBN 978-1-57675-799-4BusinessWorld rights available
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Debbe KennedyPutting Our Differences to WorkThe Fastest Way to Innovation, Leadership, and High Performance$29.95, hardcoverISBN 978-1-57675-499-3$20.97, PDF ebookISBN 978-1-57675-781-9
Juana BordasSalsa, Soul, and Spirit Leadership for a Multicultural Age$17.95, paperbackISBN 978-1-57675-432-0$12.57, PDF ebookISBN 978-1-57675-522-8
BK Business
8 Berrett-Koehler Publishers
BK LifeKen Blanchard, Thad Lacinak, Chuck Tompkins, and Jim Ballard
Whale Done ParentingHow to Make Parenting a Positive Experience for You and Your Kids
• Offers five simple and effective principles for coping with any parenting challenge
• Based on actual killer whale training techniques
• Story format makes this an unusual and entertaining approach for a parenting book
“How is it they can get a killer whale to urinate on cue, and we can’t get our son to pee into the toilet?”
Most parents feel frustrated with their children from time to time, but killer whale trainer-in-training Amy Sheldrake has a unique perspective. She marvels at the complex behaviors her superiors are able to coax out of these enormous beasts, while she and her husband struggle to make their beloved—and much smaller—son Josh obey what seem like the simplest rules.
What does training killer whales have to do with raising children? As this engrossing and unique parenting fable shows, more than you’d think. In their New York Times bestseller Whale Done, Ken Blanchard and his coauthors—including two veteran marine mammal trainers—showed how positive training concepts used at places like SeaWorld could be adapted to the workplace. In this new book they apply these same principles to parenting. Once Amy and Matt get the hang of the five Whale Done principles, they see a dramatic difference in overcoming challenges like following bedtime routines, dealing with tantrums, introducing new foods, sharing, avoiding overuse of the word no, learning to care for a pet, and instituting time-outs.
The foundation of the Whale Done approach is respect. It emphasizes communica-tion and praise rather than obedience and punishment—this is not some Pavlovian primer. Whale Done is much more than a set of techniques; it is a way of looking at people and seeing the best that is in them. Great leaders, saints, and sages have developed this skill. Since most of us are less advanced than those paragons, this book can serve as a guide for how to bring out the best in our children.
Ken Blanchard is the author of several bestselling books, including the blockbuster international bestseller The One Minute Manager®. He is Chief Spiritual Officer of the Ken Blanchard Companies. Thad Lacinak has more than thirty-six years of marine mammal training and management experience and is Partner and Vice President of Behavioral Programs at Ocean Embassy. Chuck Tompkins is Corporate Curator of Zoological Operations for Busch Entertainment Corporation and has been working with marine mammals for thirty-two years. Jim Ballard is an educator, corporate trainer, and writer who has coauthored four books with Ken Blanchard.
Publication date: September 2009$14.95, paperback, 168 pages5 1/2” x 8 1/2”ISBN 978-1-60509-348-2$10.47, PDF ebookISBN 978-1-60509-350-5ParentingWorld rights available
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Ken Blanchard and Jesse StonerFull Steam Ahead!Unleash the Power of Vision in Your Work and Your Life$16.95, paperbackISBN 978-1-57675-306-4$19.95, hardcoverISBN 978-1-57675-244-9
Ken Blanchard, Paul J. Meyer, and Dick RuheKnow Can Do!Put Your Know-How into Action$19.95, hardcoverISBN 978-1-57675-468-9$13.97, PDF ebookISBN 978-1-60509-337-6
U.S. Orders (800) 929-2929 9
BK BusinessKen Blanchard and Mark MillerForeword by John C. Maxwell
The SecretWhat Great Leaders Know and Do Second Edition—Revised, Updated, and Expanded
• First edition sold over 250,000 copies
• Updated throughout, with a new section summarizing key learning points
• Identifies five principles followed by the most inspirational leaders and shows how to put them into practice
The first edition of The Secret introduced hundreds of thousands of people to a profound yet seemingly contradictory concept: to lead is to serve. In this new edition, coauthors Ken Blanchard and Mark Miller have fine-tuned the storytelling, fleshed out the characters, and focused even more intensely on the idea of servant leadership. They’ve also added a new section summarizing The Secret’s key points that will facilitate the use of the book as a learning and development tool.
Blanchard and Miller get at the heart of what makes a leader truly able to inspire and motivate people. Struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: “What is the secret of great leaders?” His reply—that great leaders serve their followers—initially flummoxes her, but over time she discovers the five fundamental ways that leaders lead through service. Along the way, she learns • why great leaders seem preoccupied with the future • why and how people on “the team” are invariably key ingredi-ents of success or failure • what three arenas require continuous improvement • why true success in leadership has two essential components • how to knowingly strengthen—or unwittingly destroy—leadership credibility.
In these difficult times effective leadership is more critical than ever. The Secret puts what Blanchard and Miller have learned about leadership in a form that anyone can easily understand, embrace, and pursue. It is a book that will benefit not only those who read it but also the organizations they work in and the people who look to them for guidance.
“My challenge to you is simple…learn The Secret—then apply The Secret. If you do, your leadership and your life will be transformed forever!”
—from the foreword by John C. Maxwell, bestselling author of The 21 Irrefutable Laws of Leadership and founder of the INJOY Group
Ken Blanchard is founder and Chief Spiritual Officer of the Ken Blanchard Companies. He is the author or coauthor of many books, including The One Minute Manager.
Mark Miller worked his way up from hourly worker to Vice President of Training and Development at Chick-fil-A, a fast-food chain with over 1,400 locations and annual sales of $3 billion.
Publication date: October 2009$19.95, hardcover, 144 pages5 1/2” x 8 1/2” ISBN 978-1-60509-268-3Business/LeadershipWorld rights available
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Ken Blanchard, John P. Carlos, and Alan RandolphEmpowerment Takes More Than a Minute$17.95, paperbackISBN 978-1-57675-153-4$12.57, PDF ebookISBN 978-1-60509-339-0
Ken Blanchard and Michael O’ConnorManaging By ValuesHow to Put Your Values into Action for Extraordinary Results$17.95, paperbackISBN 978-1-57675-274-6
10 Berrett-Koehler Publishers
BK BusinessAlan Briskin, Sheryl Erickson, John Ott, and Tom CallananForeword by Peter Senge
The Power of Collective WisdomAnd the Trap of Collective Folly
• An inspired and practical approach to developing the innate power of groups to make wise, compassionate, and creative decisions
• Based on nine years of research involving scores of participants
• Includes real-life examples and specific practices to help readers understand and cultivate collective wisdom and avoid collective folly
If we are to disentangle the extraordinary challenges that we face today in organi-zations, communities, and nations, we must transcend our divisions and develop solutions together. But what enables us to collectively make wise choices and sound judgments instead of splintering apart?
When human beings gather together, a depth of awareness and insight, a tran-scendent knowing, becomes available. Based on nine years of research The Power of Collective Wisdom shows how we can tap into the extraordinary cocreative potential that exists in every group. Collective wisdom is elusive and unpredict-able—it can’t be willed into being, but the authors describe six commitments people can adopt that will increase the likelihood of its appearing. Stories and historical examples throughout serve to illuminate and illustrate how collective wisdom has emerged in a range of settings and through the lives and traditions of varied cultures. Equally important, the authors describe how to recognize the pitfalls of polarization or false agreement, either of which can lead to collective folly—a phenomenon with which recent history has made us all too familiar. And they offer a set of practices to help readers maintain the key lessons of the book.
The Power of Collective Wisdom is a foundational book for an emerging field of study and practice relevant to everyone seeking more effective and satisfying ways of working with others.
“This book takes knowledge about groups and elevates it to a field and a movement. The authors are original thinkers and good writers, and they have the ability to integrate a breadth of thinking into a new whole.”
—Peter Block, author of Stewardship and Community
Alan Briskin is a consultant, speaker, and cofounder of the Collective Wisdom Initiative. Sheryl Erickson is an educator, agent, connector, and convener of innovative transformational gatherings. John Ott facilitates community and organi-zational change efforts, integrating principles of collective wisdom into contexts that demand action now. Tom Callanan is a writer, group process facilitator, consultant, and cofounder of the Collective Wisdom Initiative.
Publication date: October 2009$17.95, paperback, 240 pages5 1/2” x 8 1/4”ISBN 978-1-57675-445-0 $12.57, PDF ebookISBN 978-1-57675-790-4Business/Current AffairsWorld rights available
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Alan BriskinThe Stirring of Soul in the Workplace$16.95, paperbackISBN 978-1-57675-040-7
C. Otto ScharmerTheory ULeading from the Future as It Emerges$28.95, paperbackISBN 978-1-57675-763-5$20.27, PDF ebookISBN 978-1-57675-866-3
U.S. Orders (800) 929-2929 11
Elizabeth DotyForeword by Art Kleiner, editor of Strategy+Business
The Compromise TrapHow to Thrive at Work Without Selling Your Soul
• A detailed and inspiring strategy for staying true to yourself at work while contributing to your organization’s effectiveness and integrity
• Based on over fifty candid interviews with businesspeople at all levels, including vivid firsthand accounts of compromise and courage
• Eminently practical and constructive, with exercises and strategies you can apply wherever you work
Healthy compromise is a fact of organizational life, part of accomplishing any meaningful goal with other people. But when it involves betraying your word, your principles, or other important commitments, it takes a bite out of your passion and vitality, trapping you in a web of nagging doubts and regrets or even dread and remorse. Sadly, certain common misconceptions about compromise mean we can fall into this trap unknowingly, making a sort of “devil’s bargain by degrees.” Even worse, this can happen while working for companies and leaders we otherwise respect and admire.
So what can you do, short of sacrificing your career?
In this unflinching but consistently constructive and timely look at the concessions, double-binds, and contradictions of organizational life, Doty suggests the antidote is to “play a bigger game”—expand your ability to be a positive force regardless of the setting. At the core of this strategy are six personal foundations that she illuminates with practical exercises and examples, including Connect to Your Strengths, See the Whole Playing Field, Define a Worth Enough Win, Find Your Allies, Make Positive Plays, and Keep Your Own Score.
Full of candid firsthand stories from Doty’s interviews with over fifty businesspeople as well as her own experiences as a consultant and manager, The Compromise Trap offers sympathetic guidance for individuals striving to live with greater integrity, courage, and purpose at work, as well as the executives, coaches, consultants, and loved ones who support them and senior leaders who want to expand what it means for organizations to act with integrity in the world.
“Doty provides an insightful and critical analysis of the long-term destructive influences compromising can have on morality and effectiveness. She also explains how overfocusing on goals could cause you to miss the bigger game. All in all, this book will be good for your ethical behavior and your managerial performance.
—Max H. Bazerman, Jesse Isidor Straus Professor of Business Administration, Harvard Business School
Elizabeth Doty is President of WorkLore, a consulting firm that helps leaders and teams increase the alignment, integrity, and engagement that allow them to generate extraordinary value. For the past nineteen years she has consulted to orga-nizations on complex operational and leadership issues.
Publication date: October 2009$17.95, paperback, 312 pages5 1/2” x 8 1/2”ISBN 978-1-57675-576-1$12.57, PDF ebookISBN 978-1-60509-383-3Business/Personal GrowthWorld rights available
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The Arbinger InstituteLeadership and Self-DeceptionGetting Out of the Box$15.95, paperbackISBN 978-1-57675-174-9$11.17, PDF ebookISBN 978-1-57675-502-0
Lynda GrattonGlowHow You Can Radiate Energy, Innovation, and Success$16.95, paperbackISBN 978-1-57675-768-0$11.87, PDF ebookISBN 978-1-57675-484-9
BK Business
12 Berrett-Koehler Publishers
BK BusinessRenie McClay
10 Steps to Successful Teams
• Offers accessible, practical advice for getting past barriers to team success
• Focuses on both team members and team leaders
• Features a wealth of assessments and tools to help implement the steps and chart progress along the way
Most projects or initiatives in today’s organizations begin with the formation of a team. Indeed, the global nature of doing business today demands that people perform well together as cross-functional and cross-cultural teams. Teams need to be able to connect quickly, determine what needs to be done, identify obstacles and overcome them, and meet deadlines and goals. Positive collaboration is essential. Yet the majority of resources available for this core business activity are long on description and short on implementation.
You’ll find this missing practical, east-to-implement advice in 10 Steps to Successful Teams. Using a holistic, process-oriented approach, this book carefully guides readers through building strong new teams and improving even the best existing ones. The straightforward, accessible steps can be followed in sequence, or you can go directly to the step that addresses your particular, immediate need. Renie McClay includes extensive assessments and tools created just for this book to help identify roles on the team, improve communication, track progress, encourage creativity, work virtually, deal with problems, celebrate success, and more. You will find individual team member and leader self-assessments to help focus the team on getting results and identify areas for improvement.
This book was written for both team leaders and team members. Each of the ten steps has content and specific tips for both audiences. This is no accident. Being a great team member plays just as important a role in the success of any team effort as being a great leader. This book can be used by individuals on a team or by the entire team as a developmental tool.
An effective team can unleash a collective intelligence and energy that is far more than the sum of its parts. McClay’s 10 Steps to Successful Teams is a concise, instantly actionable guide that can help any organization reap the powerful benefits of effective, engaged teamwork.
Renie McClay is founder and President of Inspired Learning LLC. She facilitates workshops to build teams, improve communication, and improve creativity and innovation and has managed training for three different Fortune 500 companies. She is the editor of Sales Training Solutions and is the coauthor of The Essential Guide to Training Global Audiences.
Publication date: November 2009$19.95, paperback, 192 pages, 6” x 9” ISBN 978-1-56286-675-4BusinessWorld rights availableCopublished with the American Society for Training and DevelopmentDistributed to the trade by National Book Network
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Sophie Oberstein10 Steps to Successful Coaching$19.95, paperbackISBN 978-1-56286-544-3$19.97, PDF ebookISBN 978-1-56286-592-4
Edward BetofLeaders as TeachersUnlock the Teaching Potential of Your Company’s Best and Brightest$39.95, hardcoverISBN 978-1-56286-545-0$27.97, PDF ebookISBN 978-1-56286-591-7
U.S. Orders (800) 929-2929 13
BK BusinessMargot Fraser and Lisa Lorimer
Dealing with the Tough StuffPractical Wisdom for Running a Values-Driven Business
• The newest book in the Social Venture Network series—over 50,000 books in the series sold to date
• Offers personal insights and advice from some of the most successful socially conscious entrepreneurs in the country
• Features true stories revealing what it’s really like to run a values-driven business, as well as tested tools, techniques, and coping strategies for overcoming common and not-so-common problems
Your business plan is only going to get you so far. When you’re actually running a values-driven business, problems come up that you never could have anticipated. And, as the leader of a mission-driven organization, you face issues your more conventional colleagues never have to grapple with. The whole experience can be incredibly isolating and draining.
Margot Fraser and Lisa Lorimer have been there, and they’re here to help. Together with five of their colleagues—including Stonyfield Farm founder Gary Hirshberg and former Ms. Foundation president Marie C. Wilson—they offer the kinds of personal insights and seasoned advice you just can’t get in business school. It’s like being coached by some of the nation’s top socially conscious entrepreneurs.
Each chapter tackles a particular challenge. How open and honest can you really be with your employees and still run an efficient business? At what point do you seek outside expertise? What do you do when things go terribly wrong? When is it time to leave? The authors and the members of their “advisory board” share their experi-ences—not just what worked, but sometimes what spectacularly didn’t. Some of these stories are harrowing: a worker getting killed by factory equipment, a supplier embezzling funds, a false accusation of intellectual property theft. Others are simply day-to-day conundrums: meeting payroll when you’re always in debt, deciding how to expand in a responsible way, balancing business needs with your commitment to the triple bottom line. At the end of each chapter, Lorimer and Fraser offer “survival suggestions” that can guide you through similar situations.
This is a book that readers can look to for affirmation, hope, and tools. Others have been through what you’re going through, if not worse. They made it, and so can you. No book can cover every challenge that might arise, but if you learn from the attitudes, techniques, and coping mechanisms these seasoned leaders offer, you’ll get through the tough stuff with your sanity and your business intact.
Margot Fraser is the founder, former CEO, President, and majority shareholder of Birkenstock USA.
Lisa Lorimer is the former CEO, President, and majority owner of Vermont Bread Company, at one point the largest woman-owned business in Vermont.
Publication date: November 2009$16.95, paperback, 192 pages5 1/2” x 8 1/2”ISBN 978-1-57675-665-2$11.87, PDF ebook ISBN 978-1-57675-868-7BusinessWorld rights available
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Kevin Lynch and Julius Walls Jr. Mission Inc.The Practitioner’s Guide to Social Enterprise$16.95, paperbackISBN 978-1-57675-479-5$11.87, PDF ebookISBN 978-1-57675-618-8
Nadine A. Thompson and Angela E. SoperValues SellTransforming Purpose into Profit Through Creative Sales and Distribution Strategies$16.95, paperbackISBN 978-1-57675-421-4$11.87, PDF ebookISBN 978-1-57675-520-4
14 Berrett-Koehler Publishers
Ira Chaleff
The Courageous FollowerStanding Up To and For Our Leaders Third Edition—updated and expanded to address the new power dynamics between leaders and followers
• New edition of the modern classic on “followership”
• Updated to address how followers in large organizations can effec-tively speak up to leaders at the top of their hierarchies
• Offers a proven model that can be adapted to any organization
Many recent failures—from FEMA’s response to Hurricane Katrina to the current economic collapse—could have been prevented or mitigated if those lower in the hierarchy had been able to alert their leaders to the risks they saw from their level. Ira Chaleff’s Courageous Follower model has been facilitating this kind of healthy information flow in all types of organizations for years. The Harvard Business Review has called Chaleff a pioneer in the emerging field of followership—this new edition shares his latest thinking on this increasingly vital topic.
The updated third edition includes a new chapter, “The Courage to Speak to the Hierarchy.” Much of Chaleff’s model is based on followers having access to the leader. But today, followers can be handed questionable policies and orders that come from many levels above them—even from the other side of the world. Chaleff explores how they can respond effectively, particularly using the power now available to them through advances in communications technology.
Everyone is a follower at least some of the time. Chaleff strips away the passive connotations of that role and provides insights and tools to help followers effectively partner with leaders. He also provides rich guidance to leaders and boards on how to foster a climate in which courageous followers are encouraged and heard. The results include increased support for leaders, reduced dissatisfaction and cynicism, and organizations saved from the consequences of serious missteps through proactive, honest feedback.
Praise for the second edition of The Courageous Follower
“Contains remarkable insight and a lot of practical advice that will be of enormous benefit to followers and maybe even more benefit to leaders.”
—General Walter Ulmer, Jr., former CEO, Center for Creative Leadership
“Especially effective is the discussion of leaders in crisis…Highly recommended.”
—Library Journal
Ira Chaleff is the founder and President of Executive Coaching & Consulting Associates. He was recently named one of the top 100 leadership thought leaders by Leadership Excellence magazine.
Publication date: November 2009$22.95, paperback, 288 pages6 5/8” x 9 1/4”ISBN 978-1-60509-273-7$16.07, PDF ebookISBN 978-1-60509-274-4Business/GovernmentWorld rights available
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Bill TreasurerCourage Goes to WorkHow to Build Backbones, Boost Performance, and Get Results$26,95, hardcoverISBN 978-1-57675-501-3$18.87, PDF ebookISBN 978-1-57675-982-0
Jennifer B. Kahnweiler, PhDThe Introverted LeaderBuilding on Your Quiet Strength$19.95, paperbackISBN 978-1-57675-577-8$13.97, PDF ebookISBN 978-1-57675-587-7
BK Business
U.S. Orders (800) 929-2929 15
Stewart LevineForeword by Joel Barker
Getting to ResolutionTurning Conflict into Collaboration Second Edition, Revised and Expanded
• Offers a revolutionary but thoroughly proven approach to resolving even the most intractable conflicts in a way that leaves all parties feeling satisfied
• New edition is revised throughout and features new examples and new tools
• Seven-step process is easy to understand and apply to any conflict
Current models for resolving conflict don’t really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on par-ticipants. The parties remain embittered, relationships are destroyed, and often the conflict resurfaces in a different form.
In this second edition of his classic book, Stewart Levine offers a revolutionary alternative approach that goes beyond compromise and capitulation to provide real resolution for everyone involved. Marriages run amuck, neighbors at odds with one another, business deals gone sour, and the pain and anger caused by corporate downsizing are just a few of the conflicts he addresses. The new edition has been thoroughly revised with new examples: new tools; new material about communica-tion, building trust, and virtual collaboration; and a more global outlook.
Levine rejects the adversarial model of “If both sides are unhappy, you probably have a good settlement.” Real resolution stops anger and resentment cold, drasti-cally cutting the emotional cost and allowing both sides to return to productive, satisfying, functional relationships. Getting to Resolution outlines the ten principles underlying this new approach—what Levine calls “resolutionary” thinking. He provides a detailed seven-step conversational process for using this new mindset to resolve conflicts in a way that fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution.
Levine’s model has a thirty-five-year track record. It has been proven in business, personal, and governmental contexts. Getting to Resolution will enable readers to shift from thinking about problems, fighting, and breakdowns to thinking about collaboration, engagement, learning, creativity, and the opportunity for creating enduring value.
“By contrasting the old ‘win/lose’ paradigm with the new ‘win-win’ paradigm, Levine focuses on a number one problem, namely, how we solve problems. The mindset, the skill set, and the context are beautifully interwoven in this well-illustrated analysis.”
—Stephen R. Covey, author of The 7 Habits of Highly Effective People
Stewart Levine is the founder of Resolution Works. His clients have included American Express, Chevron, General Motors, NASA, Oracle, and many others. He is also the author of The Book of Agreement.
Publication date: November 2009$19.95, paperback, 288 pages5 1/2” x 8 1/2”ISBN 978-1-57675-771-0$13.97, PDF ebookISBN 978-1-57675-788-8Business/Conflict Resolution World rights available
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Stewart LevineThe Book of Agreement$17.95, paperbackISBN 978-1-57675-179-4$12.57, PDF ebookISBN 978-1-60509-335-2
John KadorEffective ApologyMending Fences, Building Bridges and Restoring Trust$19.95, paperbackISBN 978-1-57675-901-1$13.97, PDF ebookISBN 978-1-60509-139-6
BK Business
16 Berrett-Koehler Publishers
Peter Block
CommunityThe Structure of Belonging
Most of our communities are fragmented and at odds within themselves. What keeps this from changing is that we are trapped in an old and tired conversation about who we are. If this narrative does not shift, we will never truly create a common future and work toward it together.
What Peter Block provides in this inspiring book is an explora-tion of the exact way community can emerge from fragmenta-tion. How is community built? How does the transformation occur? What fundamental shifts are involved? What can indi-viduals and leaders do to create a place they want to inhabit?
Block helps us see how we can change the existing context of community from one of deficiencies, interests, and entitle-ment to one of possibility, generosity, and gifts. Questions are more important than answers in this effort, which means leadership is not a matter of style or vision but is about getting the right people together in the right way: convening is a more critical skill than commanding. As he explores the nature of community and the dynamics of transformation, Block outlines six kinds of conversation that will create communal account-ability and commitment and describes how we can design physical spaces and structures that will themselves foster a sense of belonging.
Community explores a way of thinking about our places that creates an opening for authentic communities to exist and details what each of us can do to make that happen.
BK Business BK Currents
New in paperback New in paperback
Publication date: September 2009$18.95, paperback264 pages5 1/2” x 8 1/2”ISBN 978-1-60509-277-5 $13.27, PDF ebookISBN 978-1-57675-773-4BusinessWorld rights available
Paul Polak
Out of PovertyWhat Works When Traditional Approaches Fail
In this impassioned and iconoclastic book, entrepreneur, inventor, and self-identified “troublemaker” Paul Polak tells why mainstream poverty eradication programs have fallen so sadly short and how he and his organization developed an alternative approach that has already succeeded in lifting millions out of poverty.
Polak explodes what he calls the “Three Great Poverty Eradication Myths”: that donations alone will end poverty, that national economic growth will end poverty, and that Big Business, operating as it does now, will end poverty. These failed top-down approaches contrast sharply with the grassroots approach Polak and International Development Enterprises have championed: helping the dollar-a-day poor earn more money through their own efforts. Amazingly, unexploited market oppor-tunities do exist for the desperately poor. Polak describes how he and others have developed innovative, low-cost tools to help impoverished rural farmers use the market to improve their lives.
Throughout the book Polak tells fascinating and moving stories about the people he and IDE have helped, especially Krishna Bahadur Thapa, a Nepali farmer who went from barely surviving to solidly upper middle class. Out of Poverty offers a new and promising way to end world poverty, one that honors the entrepreneurial spirit of the poor themselves.
“Wise and engaging.”—The Economist
Publication date: September 2009$19.95, paperback248 pages5 1/2” x 8 1/2”ISBN 978-1-60509-276-8$13.97, PDF ebookISBN 978-1-57675-548-8Current Affairs World rights available
Fast FundamentalsThe BK Whitepaper Series
U.S. Orders (800) 929-2929 17
BK Life
New in paperback
Brian Tracy
Flight PlanThe Real Secret to Success
In this powerful, practical book, Brian Tracy shows you how to plot your course to greater success and achievement. Life, Tracy writes, is a journey. And as with any other journey, you have to do more than just think happy thoughts about where you want to go. You need clear goals, plans, and schedules to get from wherever you are today to wherever you want to be in the future. Like any good pilot, you need a flight plan that you file before you begin and that you use to guide you on your way.
Using the metaphor of an airplane trip, Flight Plan helps you chart a course to greater achievement, happiness, and personal fulfillment. In twelve fast-moving chapters, you’ll learn how to:
• Determine exactly who you are and what you want in every area
• Select a clear, measurable goal or destination to focus on
• Create detailed plans of action that guarantee your success
• Develop the unshakable self-confidence you need to take off
• Detail exactly what you must do to achieve your goals
• Stay on course—persisting through the inevitable setbacks, detours, and turbulence—until you arrive at your destination
When you follow Brian Tracy’s Flight Plan, the sky is the limit!
Publication date: August 2009$14.95, paperback168 pages5 1⁄2” x 8 1⁄2”ISBN 978-1-60509-275-1$10.47, PDF ebookISBN 978-1-57675-556-3Business World rights available
What can I do right now to improve my effectiveness at work?
How can I set clear priorities?
How do I maximize my effectiveness?
How do I minimize distractions?
Apply the Power of Clearly Written Goals
Plan Every Day in Advance
Apply the 80/20 Rule to Everything
BK Digital
We all have problems to solve, and we’re all in a hurry these days. That’s why we launched Fast Fundamentals: The Berrett-Koehler Whitepaper Series, digital documents you can purchase from our website and download onto your computer or PDA. Our first set of Fast Fundamentals is drawn from the enduring wisdom captured, in full-length form, in three of our bestselling books and from the comprehensive best practices provided in the signature publication of our partner, ASTD:
Eat That Frog: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time, by Brian Tracy
Love ’Em or Lose ’Em: Getting Good People to Stay, 4th edition, by Beverly Kaye and Sharon Jordan-Evans
The Change Handbook: The Definitive Resource on Today’s Best Methods for Engaging Whole Systems, edited by Peggy Holman, Tom Devane, and Steven Cady
ASTD Handbook for Workplace Learning Professionals, edited by Elaine Biech
To help you find a solution that meets your needs, the Fast Fundamentals page on the BK website offers a list of topics: time management, employee retention, change management, and workplace learning. Highlight a topic and choose a problem that’s bugging you. Let us help you answer your most pressing question, quickly and simply. Try it out at www.bkconnection.com/fastfundamentals
The Fast Fundamentals whitepapers are priced according to size, ranging from $3.95 to $9.95. We plan to continue adding new whitepapers to the Fast Fundamentals series. Check our website for new additions, or sign up for our e-newsletter, the BK Communiqué.
