BroadWorks Document Template · SIP Trunk CDR data added . o 3 sample SIPT call scenarios added to...

US Sample Billing Data Pack Administration Guide

Release 1.3 Document Version (US) 1

CISCO WEBEX CALLING SAMPLE BILLING DATA PACK DOCUMENT NUMBER ©2018 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. PAGE ii

Document Revision History

Table of Contents

1 Summary of Changes ............................................................................................................ 1

1.1 Changes for Release 1.0, Document Version 1 .................................................................. 1 1.2 Changes for Release 1.1, Document Version 1 .................................................................. 1 2 Introduction ............................................................................................................................. 2

3 Call Scenarios ......................................................................................................................... 3

3.1 Call Types ............................................................................ Error! Bookmark not defined. 3.2 Inbound Call Scenarios ......................................................................................................... 6 3.3 Outbound Call Scenarios ...................................................................................................... 9 4 Sample Data ........................................................................................................................... 10

4.1 CDR Sample Data ............................................................................................................... 10 4.1.1 Sample CDR files containing the sample scenarios below: ..................................... 10 4.1.2 Call scenario samples, Inbound and Outbound calls - Excel Format ...................... 11

4.2 Inventory Report .................................................................................................................. 12 4.2.1 Sample Inventory Report files relating to the sample call scenarios: ...................... 12 4.2.2 Inventory Report Samples - Excel Format ................................................................ 13

4.3 Order Detail Report ............................................................................................................. 14 4.3.1 Sample Order Detail Report files relating to the sample call scenarios: .................. 14 4.3.2 Order Detail Report Samples - Excel Format ........................................................... 15

References .................................................................................................................................... 16

CISCO WEBEX CALLING SAMPLE BILLING DATA PACK DOCUMENT NUMBER ©2018 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. PAGE iii

Table of Figures

Figure 1 BroadCloud Platform Typical Service Provider Deployment Scenarios ............................. 3

CISCO WEBEX CALLING SAMPLE BILLING DATA PACK DOCUMENT NUMBER ©2018 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. PAGE 1

1 Summary of Changes

This section describes the changes to this document for each release and document version.

1.1 Changes for Release 1.0, Document Version 1 Document Created

1.2 Changes for Release 1.1, Document Version 1 CDR sample data refresh

1.3 Changes for Release 1.2, Document Version 1 SIP Trunk CDR data added

o 3 sample SIPT call scenarios added to section 3.3 Outbound Call scenarios

o ‘Trunk Group ID/Name’ and ‘Trunk Call Status Code’ fields added to CDR sample data

o Sample CDR Data added to CDR files for scenarios in section 3.3, items 5, 6 and 7.

o BroadCloud Call Detail Record Download Service document reference updated


2 Introduction

The purpose of this document is to aid new Service Providers to enable their billing system to use the BroadCloud billing files. This document provides call scenario CDR examples. It also contains the related Inventory Report and Order Detail report files that were generated when setting up the typical deployment scenarios depicted in the diagram below. All the sample files are contained within an accompanying ‘.zip’ compressed file. File Name: “BroadCloud Sample Billing Data Pack Files (US)-V1.2.zip”. They have also been embedded within this document.


3 Call Scenarios

The examples that follow have been divided into 2 distinct groups;

Inbound call scenarios

Outbound call scenarios

The following diagram depicts the BroadCloud platform and some typical Service Provider deployment scenarios. The diagram has been included as an aid to illustrate the sample call scenarios and associated example CDRs.

Serv

ice

Prov

ider

sCu

stom

ers

Site

sU

sers

Service Provider 1 Service Provider 2

Customer A Customer B Customer C Customer D

Site 1 Site 2 Site 1 Site 2 Site 1 Site 2 Site 2

User 1

User 3

User 7 User 8 User 12User 2 User 4

User 6

User 5

User 9 User 13

Site 1

User 10

User 11

Figure 1 BroadCloud Platform Typical Service Provider Deployment Scenarios


3.1 Call Detail Record Call Type Field The following table defines the values of the Call Type field.

Terminating (Inbound) calls to Toll Free numbers are presented on CDRs as Call Type ‘TF’ and User TN field as the Toll Free 800 number.

Call Types

Designator Call Type

LO Local Call

TO Toll Call

IN International

VOIP VoIP to VoIP

DA Directory Assistance 411 Local

EM Emergency 311,0311,1311,911,0911,1911

SV Special Services 1710, 710, 211, 511, 611, 711, 811 Local

TPS Toll Premium Service 1900 Long Distance

IOA International Operator Assist. 01+ Operator Services

OA Operator Assistance (Local) 0- Operator Services

OAP Operator Assistance (LD) 0+ Operator Services

TF Toll Free 1800, 1866, 1877, etc. Toll Free

TRMT Treatment

MOB Mobile User

SNEN Non emergency


Example call scenario ‘Call Types’

Outbound Calls

Example Call Call Type Call Direction

User 1 calls User 2 VOIP O




User 1 calls a PSTN number LO O

Inbound Calls

Example Call Call Type Call Direction

Inbound call, where User 8 receives a call from User 4

LO T

Inbound call, where User 1 receives a call from a PSTN number

LO T

Call Direction is indicated as;

‘O’ – Originating, for outbound CDRs

‘T’ – Terminating, for inbound CDRs


3.2 Inbound Call Scenarios

Item Scenario

1 • PSTN number calls “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).

• “User 1” answers.


• “User 1” Does not answer.


• “User 1” has Simultaneous ring (sim. ring) active.

• “User 1” simultaneous ring set to call their mobile phone (“User 1-Mob”)


• “User 1–Mob” answers.

4 • PSTN number calls Hunt Group (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).

• Hunt Group calls “User 10” and “User 11” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).


• “User 11” Answers.

5 • PSTN number calls Hunt Group (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).

• Hunt Group calls “User 10” and “User 11” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).



• “User 11” transfers the call to “User 10” with Transfer Consult.


• “User 1” has ‘Do not disturb’ feature active.

• Do not disturb feature forwards the call to “Voice Mail”. (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).

7 • PSTN number calls “User 10”. (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).

• “User 10” has ‘Call Forward Always’ feature active. o “User 10” ‘Call Forward Always’ set to forward to “User 11”.

(Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).

o Call Forward Always feature, forwards the call to “User 11” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).



Item Scenario


• “User 1” has ‘Remote Office’ feature active. o “User 1”s ‘Remote Office’ number set to their mobile phone number

(“User 1-RO”)

• “User 1” ‘Remote Office’ forwards the call to “User 1-RO”.

• “User 1-RO” Answers.

9 • PSTN number calls a Call Centre (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).

• Call Centre calls o “User 10”

o “User 11”



10 • PSTN number calls an Auto Attendant (Service Provider: ‘Service Provider 2’, Customer: ‘Customer D’, Site: ‘Site 1’).

• The Auto Attendant has 2 options; o Option 1 to call “User 10”

o Option 2 to call “User 11”

• PSTN number selects option 1.

• Auto Attendant calls “User 10”.


11 • “User 2” Calls “User 3”

(Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).


12 • “User 2” Calls “User 3” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).


13 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’) Calls “User 2” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).


14 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’) Calls “User 2” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).


15 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’) Calls “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’).


Item Scenario • “User 4” Answers.

16 • “User 1” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’) Calls “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’).



• “User 3” uses ‘Call Pick Up’ Feature.



18 • “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’) Calls “User 8” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer C’, Site: ‘Site 2’).


19 • “User 4” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 1’) Calls “User 8” (Service Provider: ‘Service Provider 2’, Customer: ‘Customer C’, Site: ‘Site 2’).



3.3 Outbound Call Scenarios

Item Scenario

1 • “User 1” calls a PSTN number (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).

• The PSTN number answers.

2 • “User 1” calls a PSTN number (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).

• The PSTN number does not answer.

3 • “User 2” calls “User 3” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).

• “User 3” has Simultaneous ring (sim. ring) active.

• “User 3” sim. ring set to call their mobile phone (“User 3-Mob”)


• “User 3-Mob” answers.

4 • “User 2” calls “User 3” (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 2’).


• “User 3” transfers the call to PSTN number with Transfer Consult.

5 • “User 1” has ‘Remote Office’ feature active. (Service Provider: ‘Service Provider 1’, Customer: ‘Customer A’, Site: ‘Site 1’).

o “User 1” ‘Remote Office’ number set to their mobile phone (“User 1-RO”)

• “User 1” calls PSTN number.

• “User 1” ‘Remote Office’ calls “User 1-RO”

• “User 1-RO” Answers.

• “User 1” ‘Remote Office’ calls PSTN number.

• PSTN Number answers

6 • “User 2” calls PSTN number. (Service Provider: ‘Service Provider 1’, Customer: ‘Customer B’, Site: ‘Site 2’).





• SIP Trunk Capacity Exceeded and Call Does not connect


4 Sample Data

4.1 CDR Sample Data So that you can test both inbound and outbound CDRs, both Service Provider 1 and Service Provider 2’s CDRs have been included in the accompanying example file pack.

NOTE:

Only CDR Call legs for “Service Provider 1” users will appear in “Service Provider 1”’s CDR file.

Only CDR Call legs for “Service Provider 2” users will appear in “Service Provider 1”’s CDR file.

The sample files have also been embedded within this document below.

For further information obtaining and using the BroadCloud CDR files, please reference the “BroadCloud CDR Download Service v3.2” document.

4.1.1 Sample CDR files containing the sample scenarios below:

4.1.1.1 Reseller ‘Service Provider 1’ CDR

File Name: ServiceProvider1-BroadSoftCDR_ 2015_09_22_001.csv(.txt)

Please double click the icon below to open file.

4.1.1.2 Reseller ‘Service Provider 2’ CDR

File Name: ServiceProvider2-BroadSoftCDR_ 2015_09_22_001.csv(.txt)


NOTE: The above x2 sample ‘.csv’ files’ names have been suffixed with ‘.txt’ to ensure they open in the correct format.


4.1.2 Call scenario samples, Inbound and Outbound calls - Excel Format Please see the accompanying example file which contains the inbound and outbound call examples described in sections ‘3.2’ and ‘3.3’ above in Excel format.

Sample File Name: “BroadCloud Sample Billing Data Pack CDRs (US)-V1.1.xlsx”

The document has also been embedded below, within this document.

Please double click the icon below to open the file.

BroadCloud Sample Billing Data Pack CDRs


4.2 Inventory Report The below attached Inventory Report files contain the records for each customer detailed in Figure 1 above in section 3.

The records in the inventory reports were generated when configuring the typical service provider deployment scenarios that were used to create the sample CDR records.

For further information on obtaining and using the Inventory Reports, please reference the “BroadCloud PBX - Service Provider Reporting” document.

4.2.1 Sample Inventory Report files relating to the sample call scenarios:

4.2.1.1 Reseller ‘Service Provider 1’, Customer ‘Customer A’ File Name: ServiceProvider1-CustomerA-Inventory Report-09-16-2015-8-50-18-482.csv(.txt)


4.2.1.2 Reseller ‘Service Provider 1’, Customer ‘Customer B’

File Name: ServiceProvider1-CustomerB-Inventory Report-09-16-2015-8-50-18-482.csv(.txt) Please double click the icon below to open file.

4.2.1.3 Reseller ‘Service Provider 2’, Customer ‘Customer C’ File Name: ServiceProvider2-CustomerC-Inventory Report-09-16-2015-8-50-18-482.csv(.txt)


4.2.1.4 Reseller ‘Service Provider 2’, Customer ‘Customer D’ File Name: ServiceProvider2-CustomerD-Inventory Report-09-16-2015-8-50-18-482.csv (.txt)




4.2.2 Inventory Report Samples - Excel Format Please see the accompanying example file which contains the Inventory Reports examples described in sections ‘4.2.1’ above in Excel format.

Sample File Name: BroadCloud Sample Data Pack Inventory Reports (US)-V1.1.xlsx”



BroadCloud Sample Data Pack Inventory


4.3 Order Detail Report The below attached Order Detail Report files contain the records for each customer detailed in Figure 1 above in section 3.

The records in the Order Detail reports were generated when configuring the typical service provider deployment scenarios that were used to create the sample CDR records.

For further information on obtaining and using the Order Detail Reports, please reference the “BroadCloud PBX - Service Provider Reporting” document.

4.3.1 Sample Order Detail Report files relating to the sample call scenarios:

4.3.1.1 Reseller ‘Service Provider 1’, Customer ‘Customer A’ File Name: ServiceProvider1-CustomerA-Order Detail Report-10-07-2015-8-37-57-366.csv(.txt)


4.3.1.2 Reseller ‘Service Provider 1’, Customer ‘Customer B’ File Name: ServiceProvider1-CustomerB-Order Detail Report-10-07-2015-8-38-17-464.csv(.txt)


4.3.1.3 Reseller ‘Service Provider 2’, Customer ‘Customer C’ File Name: ServiceProvider2-CustomerC-Order Detail Report-10-07-2015-1-21-3-499.csv(.txt)


4.3.1.4 Reseller ‘Service Provider 2’, Customer ‘Customer D’ File Name: ServiceProvider2-CustomerD-Order Detail Report-10-07-2015-1-21-43-517 .csv (.txt)




4.3.2 Order Detail Report Samples - Excel Format Please see the accompanying example file which contains the Order Detail Report examples described in sections ‘4.2.1’ above in Excel format.

Sample File Name: BroadCloud Sample Data Pack-Order Detail Reports (US)-V1.1.xlsx”



BroadCloud Sample Data Pack-Order Deta


References

[1] BroadSoft, Inc. 2015. BroadCloud Call Detail Record Download Service Version 3.2, Available from BroadSoft at xchange.broadsoft.com.

[2] BroadSoft, Inc.2015. BroadCloud PBX - Service Provider Reporting, Available from BroadSoft at xchange.broadsoft.com.

http://xchange.broadsoft.com/php/xchange/

http://xchange.broadsoft.com/php/xchange/

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BroadWorks Document Template · SIP Trunk CDR data added . o 3 sample SIPT call scenarios added to...

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