S I P T R U N K

C A L L M A N A G E R

Does your business rely on incoming calls? Our SIP Trunk Call Manager service combines the benefits of our Inbound Numbers service with SIP Trunking. It provides a great range of numbers and valuable features that help your customers get through to the right person more quickly. And our intuitive, easy to use portal and mobile app helps you manage incoming calls more efficiently, at any time. Even when you’re on the move. So you can provide a better service to your customers.

Recognisable numbers Simple, memorable numbers can give your business a national presence. Use them to stand out from the crowd, target your marketing and make sure your customers know how to reach you. We can provide you with new geographic and non-geographic numbers, plus you can still keep your existing ones.

Simple to controlManage the inbound routing for both your geographic and non-geographic numbers using one self-serve portal.

Business continuityPlan for the unplanned and ensure your business can keep running in the case of emergency. You can activate pre-built continuity plans with ‘one touch’ from the portal or the SIP Trunk Call Manager app, even as you vacate the building.

A feature-rich inbound numbers service for your SIP Trunking

Provide a great customer serviceRoute calls flexibly and efficiently. The virtual receptionist can answer every call automatically and help your customers connect to the right people. Use it to play customised messages, then deliver or divert calls to your SIP trunk, landline, mobile or international numbers at set times.

You’re in controlUse our intuitive, easy to navigate self-serve portal to manage your inbound calls. Set up complex call management, prepare simple call plans for business growth or create specific, time-defined marketing campaigns. You can make changes quickly and whenever you need using the SIP Trunk Call Manager portal and app from a mobile or tablet.

Performance at a glanceSee a graphical representation of your call handling performance in real time. You can monitor vital key metrics and adjust call routing to manage fluctuations in call volumes as efficiently as possible.

Clear, easy reporting to track your callsFind out how many calls you’re receiving, from where, how long they take to answer and how many you’ve answered by set times of day. Your ad-hoc or regular reports can help you make sure you have the right number of people to answer your calls, when they’re needed.

For a full list of included features or further details, talk to your O2 Client Manager.

Inclusive features:• Call Termination

• Call Divert

• Call Routing

• Call Distribution

• Call Queuing

• Call Whisper

• Hunt Groups

• Voicemail

• Email Alerts

• One Touch Business Continuity

• Snapshot Statistics

• Advanced Statistics

• Reporting

• SIP Trunk Call Manager App

Optional Features:• Area Based Routing

• Announcements

• Interactive Voice Response

01/02 03x 0800/8 084 087

Keep your existing numbers*

Earn a share of revenue

Incoming calls charged

Regulated by Phone-paid Services Authority

Caller pays Local or National rate

Local or National rate

Free from landline or mobile

1ppm-7ppm** 1ppm-13ppm**

Choose the numbers that best suit your business

* Subject to porting agreements. ** Excludes any access charges which will be added to the caller’s bill.

Caller’s costs are based on a standard UK landline. A caller’s charges will vary depending on the type of number being called and the caller’s network provider. Callers should be advised to check before calling certain numbers in accordance with regulations by the Phone-paid Services Authority.

Want to know more?To learn more about how SIP Trunk Call Manager and SIP Trunking can make a real difference to your business, speak to your Client Manager, call us on 01235 433507 or visit o2.co.uk/business

1 Best Business Network: https://www.mobileindustryawards.com/20/Winners 2 Best Network for Coverage: uSwitch 2019 Awards. uswitch.com/mobiles/broadband-and-mobile-awards/

Why O2

Experience

We manage devices all across the world. We’ve been a leader in mobile-led business for 30 years, and we bring together the complete range of mobility solutions, including devices, applications, security and controls, connectivity and end-to-end management. All designed, delivered and managed in-life by platform experts to make sure everything runs smoothly.

Expertise

Our Inbound Numbers service helps us to manage all of our calls and achieve our award-winning customer service levels. We use over 570 numbers to help more than 23 million customers stay in touch with us. Combined with our nine years of experience providing Inbound Numbers to our customers, we’re well placed to deliver the flexible solutions you need.

Integration

Combine our flexible, scalable and cost-effective SIP Trunking with our Inbound Numbers into a single platform, with one trusted partner, one contract and one point of contact. We provide one integrated solution to simplify your operations.

We won Best Business Network at the 2019 Mobile Industry Awards1

We won Best Network Performance at the Mobile News Awards 2019 and Best Network Coverage in the uSwitch Mobile

Awards 2018, 2019 and 20202

Award-winning network

Published in February 2020. All information is correct at time of going to print. Telefónica UK Limited Registered in England no.1743099. Registered Office: 260 Bath Road, Slough, SL1 4DX