Certificate IV in Frontline Management (BSB40812)tastraining.com.au/docs/BSBFLM Docs/BSB40812...

© Tasmanian Training Institute - BSB40812 - FLM BROCHURE

Certificate IV in Frontline Management

(BSB40812)

COURSE BROCHURE

© TTI Suite 210, 86 Murray St, Hobart, TAS - 03 6223 8400 - email: [email protected] Page 2 of 12

TABLE of CONTENTS

Certificate IV in Frontline Management (BSB40812) ......................................................................... 1!COURSE BROCHURE ....................................................................................................................... 1!TABLE of CONTENTS ....................................................................................................................... 2!The FLM Qualification ........................................................................................................................ 3!FLM Packaging Rules - Units .............................................................................................................. 3!Tasmanian Training FLM Course Units .............................................................................................. 5!FLM Course Structure ......................................................................................................................... 6!Our Trainers ......................................................................................................................................... 6!Course Details ...................................................................................................................................... 6!The Venue ............................................................................................................................................ 7!Duration, Dates and Times ................................................................................................................... 7!Program Prerequisites .......................................................................................................................... 7!Details of Assessments ......................................................................................................................... 7!Criteria Linked to the Project ............................................................................................................... 8!Project Options: .................................................................................................................................... 9!Post-course Project Mapping ............................................................................................................... 9!RPL - Recognition of Prior Learning ................................................................................................. 10!Pathways ............................................................................................................................................ 10!BSB40812 Course SOA Mapping ..................................................................................................... 11!Course Fees ........................................................................................................................................ 12!The Benefit! ....................................................................................................................................... 12!Enquiries ............................................................................................................................................ 12!


Thank you for considering Tasmanian Training Institute to study your Certificate IV in Frontline Management (BSB40812). The Certificate IV in Frontline Management is an excellent qualification for individuals involved in the management of teams or for people wishing to progress to a supervisor’s role. Employers wanting an industry edge are recognising the benefits of employing people with this qualification as part of their workforce, thereby ensuring their teams and processes are managed effectively and with outcomes that benefit not only the organisation but also its employees.

Achieving this Nationally Recognised Qualification could open the door to a number of professional careers including, and additional to that of, a Team Leader, Supervisor or Manager. The FLM Qualification

! Will provide participants with career options as an:

o Administration Manager o Client Service Officer o Team Leader o Supervisor o Office Manager, and more.

! Will also provide entry to Diplomas within Management and Business related fields, and ! May also provide avenues for entry to Higher Education programs.

To achieve the BSB40812 Certificate IV in Frontline Management, participants must complete Ten (10) Units of Competency made up of four (4) Core and six (6) Elective units. The full list of units included in the Packaging Rules for BSB40812 are listed below, with the units Tasmanian Training Institute has included in the qualification highlighted below: FLM Packaging Rules - Units

Total number of units = 10

4 core units plus 6 elective units, of which:

! At least 3 units must be selected from the elective units below

The remaining units:

! May be from the elective units below ! May be from any endorsed training package or accredited course at the same qualification level ! Must have no more than 1 unit from either a certificate III or diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.


Core units

! BSBMGT401A Show leadership in the workplace ! BSBMGT402A Implement operational plan ! BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative

requirements ! BSBWOR402A Promote team effectiveness

Elective units

Customer Service

! BSBCUS401B Coordinate implementation of customer service strategies ! BSBCUS402B Address customer needs ! BSBCUS403B Implement customer service standards

Financial Administration

! BSBFIA402A Report on financial activity

Frontline Management

! BSBFLM313A Apply language, literacy and numeracy to support others in the workplace ! BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill

development

General Administration

! BSBADM409A Coordinate business resources

Information Management

! BSBINM401A Implement workplace information system

Innovation

! BSBINN301A Promote innovation in a team environment

Interpersonal Communication

! BSBCMM401A Make a presentation

IT Support

! BSBITS401B Maintain business technology

Learning and Development

! BSBLED401A Develop teams and individuals

Management

! BSBMGT403A Implement continuous improvement ! BSBMGT404A Lead and facilitate off-site staff

Marketing

! BSBMKG413A Promote products and services

Project Management

! BSBPMG522A Undertake project work


Relationship Management

BSBREL401A Establish networks

BSBREL402A Build client relationships and business networks

Research

! BSBRES401A Analyse and present research information

Risk Management

! BSBRSK401A Identify risk and apply risk management processes

Sustainability

! BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness

! BSBWOR401A Establish effective workplace relationships ! BSBWOR404B Develop work priorities

Writing

! BSBWRT401A Write complex documents (Source: www.training.gov.au/Training/Details/BSB40812) In keeping with the Packaging Rules for BSB8012, we have included one unit from a Diploma level - and as highlighted (as part of the units chosen for our course, listed below): - Tasmanian Training FLM Course Units

1. BSBWOR402A Promote team effectiveness (C) 2. BSBMGT401A Show leadership in the workplace (C) 3. BSBWHS401A Implement and monitor WHS policies, procedures and programs (C) 4. BSBMGT402A Implement operational plan (C) 5. BSBRES401A Analyse & present research information (E) 6. BSBWOR404B Develop work priorities (E) 7. BSBFLM511B Develop a workplace learning environment (E) 8. BSBLED401A Develop teams and individuals (E) 9. BSBMGT403A Implement continuous improvement (E) 10. BSBCMM401A Make a presentation (E).


FLM Course Structure TAS Training has designed an 8-Day interactive, stimulating and enjoyable training program. The program is designed to utilise the existing skills and knowledge of participants through group and individual activities along with expert guidance from the facilitator. Participants are encouraged to align their responses to activities to their specific industry - thereby adding depth to their learning and that of other participants. Participants with a variety of expertise and experiences are expected to attend the FLM program. The structure of the program includes one (1) day per week over ten (10) weeks, incorporating a two (2) week break between days 4 and 5. During the break participants will begin work on their Post-course Project. Course dates will be advertised on our website and are expected to be offered approximately 2-3 times per year (depending upon demand). Courses will run with a minimum of 5 participants. Participants will be kept fully informed with updates for enrolments to ensure they are able to re-schedule if needed.

Our Trainers We have very qualified and experienced trainers (see our trainer’s qualifications and experience at http://www.tastraining.com.au/team.php). The wealth of knowledge and expertise participants will be exposed to will ensure that they take home, not only the new skills required for the qualification, but a broad range of additional information. With participant enrolments limited, each participant is ensured of an optimal learning opportunity with personal contact with the trainer. We also offer all participants with individual coaching (by telephone or email - as required, during and after the course) as well as access to a range of templates and other training resources designed by our principle trainer. Ongoing support is offered to participants at any time with the completion of the project. Where a participant may require face-to-face support or coaching, a small fee may be applied (capped at $250). Course Details This is a Nationally Recognised Qualification which requires the successful completion of all in-course activities and a Post-course Project (formative and summative assessments). Where assessments are incomplete, a Statement of Attainment (SOA) will be issued for all successfully completed Units of Competence (UoC), however with our guidance and coaching designed to assist participants to successfully complete all assessment requirements we can assure you receive the best opportunity to complete the qualification. For participants requiring support to complete the Post-course Project (or for participants unable to attend the full program initially booked) we also allow (re)attendance to a later program (again for a small fee capped at $250 and where seats are available). Individuals will also be considered for Recognition of Prior Learning (RPL) and for the completed or part of this qualification upon the successful assessment of supporting evidence. Participants holding a qualification or SOA from another RTO will be provided with credit for aligned to the program. An RPL kit will be provided for participants requesting this option.


The Venue Suite 210, Level 2

86 Murray Street Hobart, TAS 7000. Participants will be notified (upon enrolment) where an alternative venue may be utilised. Duration, Dates and Times

Day 1 8.45 am - 4.30 pm Morning Tea 10.45 - 11.00 am Lunch 12.45 pm - 1.30 pm Days 2 - 8 9.00 am - 4.30 pm Afternoon Tea 3.00 - 3.10 pm.

Tasmanian Training Institute will provide morning and afternoon teas. Our public programs are advertised on our website: http://www.tastraining.com.au/flm.php

Program Prerequisites There are no prerequisite for attendance to this program. Participants wishing to attend this program are expected to have several years work experience and recent experiences, or possible promotion, to supervisor level. If you are unsure as to the suitability of this program for your needs, please don’t hesitate to contact us to discuss your requirements. Tasmanian Training Institute may be able to offer a customised option to suit your specific needs (such as attendance over a longer period, face-to-face coaching, pre-course training and more. Note - any additional fees will be discussed and applied in accordance with the customised plan and the individual’s requirements. Details of Assessments

Formative Assessments

To satisfy the full assessment for the BSB40812 Certificate IV in Frontline Management, the completion of a Post-course Project is required. This project consolidates the outcomes of several of the units and meets the requirements for three units (i.e. to satisfy the critical aspects of evidence that cannot be completed through the face-to-face program). The project is both a summative assessment and demonstration of the transfer of learning from the course. Participants are expected to complete all activities (formative assessments) conducted throughout the eight (8) day program. Where a participant is unable to attend, or misses, part of the program, they will be expected to re-attend (through a subsequent course) or (if and where possible) to complete the work missed in addition to the Post-course Project (determined on an individual basis). Formative assessments include many group and individual activities recorded in a Participant Workbook. Tasmanian Training Institute retains all workbooks for validation purposes, however participants may elect to take the workbook with them to assist in the completion of the Post-course Project under the strict provision that they return the workbook (prior to or with) the submission of their Project. If a participant does not return their workbook their assessment will be compromised and they may be required to re-submit part of, or the entire, workbook.


Summative Assessments

The Post-course Project is expected to be completed in the participant’s workplace (using template examples provided by TTI or specific industry documentation). As mentioned, coaching and support is available for participants to complete the Post-course Project. Projects are expected to be submitted within 8 weeks of the end of the face-to-face course (with a final limit of 12 months for completion - including extensions). Where participants do not complete the Post-course Project (within the required timeframe - extenuating circumstances notwithstanding) Tasmanian Training Institute will issue a SOA (Statement of Attainment) for the units completed during the face-to-face component of the course. The project (in brief) requires that you Devise a Plan to Improve the Operation of your team, department or organisation. The plan is to be Implemented in your workplace if possible (or a simulated workplace) and documented. You are to organise a learning environment to train the relevant people (involved in your plan) to ensure the implementation of the new system is successful. Lastly, you must review and report upon the success of the implementation of your plan. Participants enrolled in (or requesting information about) the FLM program will be provided with the Project Instruction document, which includes templates, guidance for completion and instructions for submission. Participants may also be provided with alternative options to complete the project (see below).

Criteria Linked to the Project The project requires a participant to demonstrate how they:

! Identified a workplace issue (existing / new problem / system improvement etc.) ! Consulted with relevant people (i.e. team, management, *WHS people etc.) ! Devised a Plan for improvement (format flexible - i.e. email / documented plan / submission etc.) ! Analysed and documented legal and WHS aspects that may apply (*in consultation with experts etc.) ! Setup and Trained relevant personnel to be involved in the plan (organised a learning environment) ! Implemented the Plan (or mock / trial implementation where restrictions apply) ! Provided Leadership in the application of the plan (managed the team etc.) ! Recorded the outcomes against the Organisation’s Operational Plan (in any format), and ! Submitted an Evaluation of your improvement plan (whether mock or actual).

Participants must also demonstrate:

! *Knowledge of Legal responsibilities of Managers, Supervisors, PCBUs or their Officers and workers in the workplace must be demonstrated.

! (PCBU - Persons Conducting Business or Undertaking).


Project Options: ! There may be an existing improvement or project that you have initiated, or been involved in, and

which will satisfy the requirements of the project (providing you document and report the process). ! Where your workplace situation will not provide for the implementation of an actual or trial of an

operational improvement plan - you may be able to use a role-play or mock setting and still meet the requirements of the project (as determined by TTI in consideration of individual circumstances).

Ideally - the improvement to the operational aspects will be best satisfied by a short-term goal (i.e. improvement of a process or procedure within your team - and that can be applied to operational processes). The process or improvement chosen, is not stipulated - you may choose any aspect of the business (TTI will provide guidance for individuals to ensure their program will suit the requirements). Of course - if you are already working on a project or plan, whether large or small (and you can authenticate that you performed the tasks that align to those mentioned below) then you may submit supporting documentation for that project. Along with a supervisor’s authentication signature, your existing plan may satisfy part, or all, of your final assessment (again TTI will consult with individuals to ensure best fit). If you wish to use an existing process you are involved in and are unsure if it would be suitable, please contact us at TAS Training to discuss. Where possible we can customise the project to meet your industry requirements. Participants are encouraged to complete the Post-course Project within eight (8) weeks post-course, but may take up to 12 months to complete. After 12 months has elapsed, a Statement of Attainment (SOA) will be issued. All project documentation should be submitted electronically (however hard copy is acceptable). During the face-to-face course participants will begin working on the Post-course Project with the remaining sections demonstrating application and transfer of learned skills and knowledge.

Participants may also be provided with alternative options to complete the project (where applicable) with as much flexibility as possible. Where a participant does not complete the Post-course Project (within the timeframe - extenuating circumstances aside) Tasmanian Training Institute will issue a SOA for the units completed. Participants may be able to re-train at a later date at a customised program to suit (within a reasonable timeframe and upon application). Post-course Project Mapping This project holistically addresses three units (as outlined in the mapping table below):

1. BSBMGT402A Implement Operational Plan 2. BSBMGT401A Show Leadership in the Workplace, and 3. BSBFLM511B Develop a Workplace Learning Environment.


RPL - Recognition of Prior Learning As a Registered Training Organisation we offer opportunities for Recognition of Prior Learning (RPL) in the areas for which we have Scope of Registration. This is the process used to recognise current competencies and may be attained in a number of ways including a combination of formal / informal learning or education, and work / life experiences. Evidence could include Certificates, References, Testimonials and Work samples. All forms of portfolio evidence will be assessed against the Rules of Evidence to satisfy the documents are Valid, Reliable, Current and Sufficient. Our RPL Guide provides a detailed list of the types of evidence suitable for each of the units. Participants may provide a range, and alternative evidence to satisfy the requirements for the Certificate IV in Frontline Management. Participants holding Qualifications or SOA will have these credited to the equivalent (or current) units of competence from the FLM program (or a combination of RPL and Credit where applicable).

Applications for RPL and credit will be discussed with each applicant on an individual basis (prior to the attendance to the full program). Pathways Pathways from the qualification After achieving this qualification candidates may undertake: ! BSB51107 Diploma of Management ! BSB50107 Diploma of Business ! Other related accredited or non-accredited study - in HR, Team Leader, Supervisor or Training and

Development fields (to name a few).


BSB40812 Course SOA Mapping Units marked below are completed with the submission and assessment of the Post-course Project - incomplete units omitted from the SOA.

Program Structure WEEK DAY UNIT CODE AND TITLE TIMES (approx.) CORE

ELECTIVE PROJECT

Week 1 Day 1

BSBMGT402A Implement operational plan BSBRES401A Analyse & present research information 8.30 am - 4.30 pm C

Project -

Week 2 Day 2

BSBWOR404A Promote team effectiveness BSBWOR404B Develop work priorities 8.30 am - 4.30 pm E

-

Week 3 Day 3

BSBFLM511B Develop a workplace learning environment BSBLED401A Develop teams and individuals 8.30 am - 4.30 pm E

Project

Week 4 Day 4 BSBCMM401A Make a presentation 8.30 am - 4.30 pm C

Mid Course Break (2 weeks) Week 7 Day 5 BSBMGT403A Implement continuous improvement 8.30 am - 4.30 pm E -

- Week 8 Day 6 BSBMGT401A Show leadership in the workplace 8.30 am - 4.30 pm C Project

Week 9 Day 7 BSBCMM401A Make a presentation 8.30 am - 4.30 pm C -

Week 10 Day 8

BSBWHS401A Implement and monitor WHS policies, procedures Project Discussion and close. 8.30 am - 3.30 pm C Partial


Course Fees

Course fees are $2500 (discounts apply for previous clients) and includes:

! A comprehensive training manual ! All handouts and templates ! Morning and afternoon refreshments ! A few drinks at the end of the program! ! Reasonable Post-Project support and coaching (capped to $250 for additional coaching).

For individuals electing recognition for prior learning the full fee is $2000 (this does not include a training manual or attendance at any sessions and must be paid prior to RPL assessment). Initial applications for RPL will attract a 10% non-refundable deposit of $150. Total fees will only apply where RPL collection and assessment occurs. Where RPL may apply to part of the course, attendance to part of the course may be offered to complete the qualification (at a reduced rate to include units charged at the RPL fee). Note - upon application - and prior to attending the course.

Tasmanian Training Institute does not accept fees in advance of attendance to training. Fees are to be paid in full upon attendance to Day 1 of the program.

The Benefit!

Tasmanian Training Institute is committed to providing you with the opportunity for professional growth and development and, as experienced Vocational Educators we recognise the need for selecting the right program to suit your professional goals. We have a number of other programs that may also suit your career goals and we can also provide guidance for your career/learning path that will most benefit you, so don’t hesitate to contact us for more information.

(Early bookings are recommended, as seats are limited!)

Enquiries We welcome any enquiries for our other Nationally Recognised programs or our non-accredited training programs (note non-accredited programs do not result in a SOA - however we apply RPL entry to the FLM program as below). We can customise programs to suit your organisation and have many programs ready to run such as:

! Advanced Facilitation ! Emotional Intelligence ! Team Leader / Supervisor - 2-Day program (partial credit and reduced fees applied against the FLM

Project for BSBMGT401A Show leadership in the workplace). ! Negotiation ! Management - and many more!

We look forward to talking to you about your training requirements!

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