Certificate IV in Small Business Management—BSB40407 About the Course This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others. What you will learn How to plan and manage small business finances The legal and risk management requirements of small business Ways to undertake and monitor small business planning and operations How to market the small business Customer service strategies How to address customer needs Ways to analyse and present research information How to manage a small team Career Opportunities Small Business Manager Enquiries Training Support Officer Phone: 02 4940 8422 Email - [email protected]Website - www.yarnteencollege.com.au Course Details Dates - TBA Start Time - 9:00am Finish Time - 4:00pm Morning Tea Break - 10:30am Afternoon Tea Break - 2:30pm Venue - Yarnteen College Level 1, 840 Hunter Street Newcastle West 2302 Cost - FREE for Aboriginal clients
Transcript
Certificate IV in Small Business Management—BSB40407
About the Course
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.
What you will learn
How to plan and manage small business finances The legal and risk management requirements of
small business Ways to undertake and monitor small business
planning and operations How to market the small business Customer service strategies How to address customer needs Ways to analyse and present research information How to manage a small team
This unit describes the performance outcomes, skills and
knowledge required to identify and comply with the regulatory,
legal, taxation and insurance requirements, and risk
management needs of small business.
BSBSMB402A Plan small business finances
This unit describes the performance outcomes, skills and
knowledge required to develop a financial plan to support
business viability.
BSBSMB403A Market the small business
This unit describes the performance outcomes, skills and
knowledge required to develop and implement marketing
strategies, and to monitor and improve market performance.
BSBSMB404A Undertake small business planning
This unit describes the performance outcomes, skills and
knowledge required to research and develop an integrated
business plan for achieving business goals and objectives
Elective Units
(6 Elective Units)
BSBCUS401B Coordinate implementation of customer service
strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.
BSBCUS402B Address customer needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are
addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.
BSBRES401A Analyse and present research information
This unit describes the performance outcomes, skills and knowledge required to gather, organise and present workplace information using available systems.
BSBSMB405B Monitor and manage small business operations
This unit describes the performance outcomes, skills and knowledge required to operate a small business and to implement a business plan. The strategies involve monitoring, managing and reviewing operational procedures.
BSBSMB406B Manage small business finances
This unit describes the performance outcomes, skills and knowledge required to implement, monitor and review strategies for the ongoing management of a small business's finances. It also includes day to day financial management of the small business.
BSBSMB407A Manage a small team
This unit describes the performance outcomes, skills and knowledge required to plan for the management of and to manage staff. It involves industrial relations, staff selection, staff records, induction, training, team development and career planning to enhance business operations through retaining a competent, committed and motivated team in the workplace.
For more information on any of our courses visit www.yarnteencollege.com.au or call 02 4940 8422
