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Ch 2 -1Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Chapter 2The Business Vision & Mission
Strategic Management: Concepts & Cases
12th Edition
Fred David
Ch 2 -2Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Chapter Outline
What Do We Want to Become?
What Is Our Business?
Importance of Vision and Mission Statements
Ch 2 -3Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Chapter Outline (cont’d)
Characteristics of a Mission Statement
Components of a Mission Statement
Writing & Evaluating Mission Statements
Ch 2 -4Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
“The last thing IBM needs right now is a vision.” (July 1993)
Vision
“What IBM needs most right now is a vision.” (March 1996)
– Louis V. Gerstner, Jr., CEO, IBM Corporation
Ch 2 -5Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Vision
Agreement on the basic vision for which the firm strives to achieve in the long run is critically important to the firm’s success.
Ch 2 -6Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
“What do we want to become?”
Vision
Ch 2 -7Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
ComprehensiveMission Statement
Vision
Clear Business Vision
Ch 2 -8Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Shared Vision – Creates commonality of interests Reduce daily monotony Provides opportunity & challenge
Vision & Mission
Ch 2 -9Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Vision Statement Examples
Tyson Foods’ vision is to be the world’s first choice for protein solutions while maximizing shareholder value.
Ch 2 -10Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
General Motors’ vision is to be the world leader in transportation products and related services.
Vision Statement Examples
Ch 2 -11Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
PepsiCo’s responsibility is to continually improve all aspects of the world in which we operate – environment, social, economic – creating a better tomorrow than today.
Vision Statement Examples
Ch 2 -12Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Dell’s vision is to create a company culture where environmental excellence is second nature.
Vision Statement Examples
Ch 2 -13Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
– 90% of all companies have used a mission statement in the previous five years
Mission Statements
Ch 2 -14Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
“What is our business?”
Mission Statements
Ch 2 -15Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Mission Statements
•Enduring statement of purpose
•Distinguishes one firm from another
•Declares the firm’s reason for being
Ch 2 -16Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Mission Statements
•Creed statement
•Statement of purpose
•Statement of philosophy
•Statement of business principles
Also referred to as:
Ch 2 -17Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Ch 2 -18Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Reveal what an organization wants to be and whom it wants to serve
Mission Statements
Ch 2 -19Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Essential for effectively establishing objectives and formulating strategies
Mission Statements
Ch 2 -20Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Vision & Mission
Many organizations develop both vision & mission statements
Ch 2 -21Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Vision & Mission
Profit & vision are necessary to effectively motivate a workforce
Ch 2 -22Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Vision & Mission
Shared vision creates a community of interests
Ch 2 -23Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Developing Vision & Mission
Clear mission is needed before alternative strategies can be formulated and implemented
Ch 2 -24Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Developing Vision & Mission
Participation from diverse managers is important in developing the mission
Ch 2 -25Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Fleetwood Enterprises will lead the recreational vehicle and manufactured housing industries in providing quality products with a passion for customer-driven innovation. We will emphasize training, embrace diversity and provide growth opportunities for our associates and our dealers. We will lead our industry in the application of appropriate technologies. We will operate at the highest levels of ethics and compliance with a focus on exemplary corporate governance. We will deliver value to our shareholders, positive operating results and industry-leading earnings.
Mission Statement Examples
Ch 2 -26Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
We aspire to make PepsiCo the world’s premier consumer products company, focused on convenient foods and beverages. We seek to produce healthy financial rewards for investors as we provide opportunities for growth and enrichment to our employees, our business partners and the communities in which we operate. And in everything we do, we strive to act with honesty, openness, fairness and integrity.
Mission Statement Examples
Ch 2 -27Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Dell’s mission is to be the most successful computer company in the world at delivering the best customer experience in markets we serve. In doing so, Dell will meet consumer expectations of highest quality; leading technology; competitive pricing; individual and company accountability; best-in-class service and support; flexible customization capability; superior corporate citizenship; financial stability.
Mission Statement Examples
Ch 2 -28Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Proctor & Gamble will provide branded products and services of superior quality and value that improve the lives of the world’s consumers. As a result, consumers will reward us with industry leadership in sales, profit, and value creation, allowing our people, our shareholders, and the communities in which we live and work to prosper.
Mission Statement Examples
Ch 2 -29Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
At L’Oreal, we believe that lasting business success is built upon ethical standards which guide growth and on a genuine sense of responsibility to our employees, our consumers, our environment and to the communities in which we operate.
Mission Statement Examples
Ch 2 -30Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Importance of Mission
MissionResource Allocation
Unanimity of Purpose
Organizational Climate
Focal Point for Work Structure
Benefits from a strong mission
Ch 2 -31Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Broad in scope
Generate strategic alternatives
Not overly specific
Reconciles interests among diverse stakeholders
Finely balanced between specificity & generality
Broad in scope
Generate strategic alternatives
Not overly specific
Reconciles interests among diverse stakeholders
Finely balanced between specificity & generality
Effective Missions
Ch 2 -32Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Arouse positive feelings & emotions
Motivate readers to action
Generate favorable impression of the firm
Arouse positive feelings & emotions
Motivate readers to action
Generate favorable impression of the firm
Effective Missions
Ch 2 -33Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Reflect future growth
Provide criteria for strategy selection
Basis for generating & evaluating strategic options
Are dynamic in nature
Reflect future growth
Provide criteria for strategy selection
Basis for generating & evaluating strategic options
Are dynamic in nature
Effective Missions
Ch 2 -34Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Natural Environmental PerspectiveIs Your Firm Environmentally Proactive? Preserving the natural
resources is good business!
Reactive environmental policies can be expensive
Proactive policies force companies to innovate and upgrade processes
Ch 2 -35Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Define what the organization is Define what it aspires to be Limited to exclude some ventures
Mission & Customer Orientation – Vern McGinnis
Broad enough to allow for growth Distinguishes firm from all others Stated clearly – understood by all
Ch 2 -36Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Anticipates customer needs Identifies customer needs Provides product/service to satisfy needs
Mission & Customer Orientation
An Effective Mission Statement –
Ch 2 -37Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Affects development of vision & mission
Responsibilities to – Consumers Environmentalists Minorities Communities
Social Policy & Mission
Managerial philosophy shapes social policy –
Ch 2 -38Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Social Policy & Mission
Social policy should be integrated in all strategic-management activities
Mission should convey the social responsibility of the firm
Ch 2 -39Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Mission Statements
1. CHS
2. United Parcel Service
3. Whole Foods Market
4. McDonald’s
5. Alcan
2007 Most Admired in Social Responsibility
6. YRC Worldwide
7. Starbucks
8. International Paper
9. Vulcan Materials
10.Walt Disney
Ch 2 -40Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Mission Statements
1. Visteon
2. Dana
3. CA
4. Delphi
5. Federal-Mogul
2007 Least Admired in Social Responsibility
6. Arvin Meritor
7. Huntsman
8. Navistar International
9. Lyondell Chemical
10.Toys “R” Us
Ch 2 -41Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
2x average return on shareholders’ equity Positive relationship to company performance 30% higher return on certain financial measures
Vision & Mission
Research results are mixed, however, firms with formal mission statements generally see a:
Ch 2 -42Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Global PerspectiveSocial Policies on Retirement: Japan Versus the World Labor shortages due to
aging population Shortages can be met by
immigration Historical barriers to
immigration in Japan lead to significant economic problems
Ch 2 -43Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Mission Components
CustomersMarkets
Employees
PublicImage
Self-Concept Philosophy
Survival,Growth,Profits
Products orServices
Technology
Ch 2 -44Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Ch 2 -45Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Mission Statement Evaluation Matrix
COMPONENT COMPONENT COMPONENT COMPONENT COMPONENT
Organization CustomersProducts
or Services Markets
Concern for Survival, Growth,
Profitability Technology
Fleetwood Ent. Yes Yes No Yes Yes
Ben & Jerry's No Yes Yes No Yes
Royal Caribbean Yes No No No No
Dell Yes Yes Yes Yes Yes
Proctor & Gamble Yes No Yes No Yes
L’Oreal No No No No No
Ch 2 -46Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Mission Statement Evaluation Matrix
COMPONENT COMPONENT COMPONENT COMPONENT
Organization PhilosophySelf-
ConceptConcern for Public Image
Concern for Employees
Fleetwood Ent. Yes Yes No Yes
PepsiCo Yes No Yes Yes
Royal Caribbean Yes Yes No Yes
Dell Yes Yes Yes No
Proctor & Gamble No Yes Yes Yes
L’Oreal No Yes Yes Yes
Ch 2 -47Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Key Terms & Concepts
For Review (Chapter 2)
Concern for Employees Customers
Concern for Public Image Markets
Survival, Growth, & Profitability
Mission Statement Components
Creed Statement Managerial Philosophy
Ch 2 -48Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Key Terms & Concepts
For Review (Chapter 2)
Self-Concept Stakeholders
Social Policy Vision Statement
Ch 2 -49Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.