CHATBOT

A new mobile application which is set to revolutionise the way the institution attends to queries. This App is an automated platform which

conducts a conversation via audio or textual methods.

The Chatbot offers students an easy, interactive way to obtain critical administrative information on their smart phones from wherever they

are..

The Chatbot also allows the University or TVET the functionality to store their FAQs and their answers, thereby limiting the need for students to

contact the support Call Centre to answer their queries.

WHAT IS A CHATBOT?

PresenterPresentation Notes

NUST CHATBOT DISPLAY

REGISTRATION 2020• SMS service to students

• Chatbot link to access information in message saved in PDF

• Reached about 21700 applicants within a matter of seconds

NUST chatbot

Make a selection

Requested information displayed

STATISTICS: DAY 1: 17 JANUARY 2020

STATISTICS: WEEKEND: 18-19 JAN 2020

STATISTICS: 17-21 JANUARY 2020

STATISTICS: 13-21 JANUARY 2020

User experience: feedback • Neutral to Positive

• Most of the users were not aware of the service

• The response rate was positive as reflected on day 1

• Better signaling of buttons and links provides for better user friendliness.

• Weak understanding were minimal and totaled only 2698 out of 15257 conversations

CONCLUSION

THANK YOU!

Slide Number 1Slide Number 2Slide Number 3REGISTRATION 2020 NUST chatbotMake a selection Requested information displayed STATISTICS: DAY 1: 17 JANUARY 2020STATISTICS: WEEKEND: 18-19 JAN 2020STATISTICS: 17-21 JANUARY 2020 STATISTICS: 13-21 JANUARY 2020User experience: feedback CONCLUSIONSlide Number 14