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CIPR INSIDE MEASUREMENT SUMMIT Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office
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CIPR INSIDE MEASUREMENT SUMMIT
Office internal communications and staff engagement dashboardA practitioner’s guide
Guy Bailey and Janis MacLennan, Home Office
CIPR INSIDE MEASUREMENT SUMMIT
Introductions
Guy Bailey MCIPREvaluation and staff engagement lead, Home Office
Janis MacLennan, CIPRInternal communications manager, Home Office
Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.
CIPR INSIDE MEASUREMENT SUMMIT
CIPR INSIDE MEASUREMENT SUMMIT
The offer
improving internal channels
linking with business objectives
tying it all together – the dashboard
Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.
CIPR INSIDE MEASUREMENT SUMMIT
The approach
data gathering
problems / solutions
customer requirements
Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.
CIPR INSIDE MEASUREMENT SUMMIT
Data gathering - monthly return
CIPR INSIDE MEASUREMENT SUMMIT
Problems/solutions
missing data
double-counting
spot or trend values
measuring staff feedback actions
Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.
CIPR INSIDE MEASUREMENT SUMMIT
CIPR INSIDE MEASUREMENT SUMMIT
Evaluation layers
level 1internal comms and engagement measures
level 2high-level staff engagement priorities
level 3overall engagement index
Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.
CIPR INSIDE MEASUREMENT SUMMIT
CIPR INSIDE MEASUREMENT SUMMIT
CIPR INSIDE MEASUREMENT SUMMIT
Dashboard outcomes
influencing Board strategy
improved internal channels
instilling culture of evaluation across team
sharing best practice across the sector
having the opportunity to speak here today!
CIPR INSIDE MEASUREMENT SUMMIT
Next steps…
Thank you for listening
and please get in touch for more information:
Guy Bailey MCIPREvaluation and staff engagement lead, Home Office
