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Smart+Connected Communities Is Your City Smart Enough?

Fabio Florio Manager of Business Development

October 29, 2012

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Smart+Connected Communities: Come cambiare le citta’ mettendo al centro le persone

2013  2010  2007  

36  Exabytes  

180  Exabytes  

486  Exabytes  Video Traffic  

of  all    Consumer  Internet  Traffic  will  be  Video    in  2013  

Global  Consumer  Internet  Traffic  (Annual)  

Video  Will  Dominate  the  InformaBon  Flow  

Source:  Cisco  Visual  Networking  Index  

THE NEXT INTERNET

The Network Platform

MOBILITY / GLOBAL SCALE / CONTENT IN CONTEXT / RICH INTERACTION

Time

Growth/ Value

THE FIRST INTERNET

IP Network

Data Transport

Messaging Platform

Price/ Performance

Vertically Integrated

Architecture

Media Experience

Platform

Collaboration Platform Sustainability

Distributed Virtualized

Architecture

Data Transport

Messaging Platform

Price/ Performance

Vertically Integrated

Architecture

Evolution of the Internet

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TECHNOLOGY TRENDS

Cloud Services

Personalization

Social Networks

„Internet of Things“ Anywhere, Anything, Anytime

CHALLENGES

Aging Society

Unemployment/ Social decline

Education

Green IT and Energy

Attractiveness

Traffic Density in Mayor Cities

Budget deficits

Challenges and technology trends

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Technology Helps to Solve Social Problems

CHALLENGE

Aging society

Unemployment/ Social decline

Education

Green IT and Energy

Attractiveness

Traffic Density in Mayor Cities

Budget deficits

SOLUTIONS

Virtual Citizen Services

Distance Learning

Modern Working

Energy Efficiency

Automation

E-Health

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Future  of  Healthcare  

Face-­‐to-­‐face  care  unbound  by  distance  Streamlined  through  collaboraAon  

Global  access  to  experts  

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Future  of  EducaBon  

Dynamic  learning  in  virtual  classrooms  Expanding  reach  of  instructors  to  remote  learners  

Preparing  the  next-­‐generaAon  workforce  

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Future  of  Energy:  Smart  Grid  

IntegraAon  of  the    power  grid  and  ICT  

OpAmizing  supply    and  reducing  demand  

AcceleraAng  adopAon    of  renewable  sources  

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Smart + Connected Communities

ENVIRONMENTAL ASPIRATIONS

Public Facility Management

ECONOMIC ASPIRATIONS

Smart Work Center

Virtual Citizen Services Video

Surveillance

SOCIAL ASPIRATIONS

Virtual Experience

Infrastructure Care at

a distance

Distance Learning

Connected Public Spaces

Con

verg

ence

Applications

Interconnected Services

Services delivery

Monitoring Operations Center

Infr

astr

uctu

re

Broadband Government Private Network

Data Center

Infrastructure for Physical Security

Building Network

Core & Shell Building Automation Building Infrastructure

City Infrastructure

Job creation

Attractiveness of industrial location

Development of new industries

Attractiveness of industrial location

Reduced costs

Reduced costs

Optimized operations

Improved Service Monetization

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Government Careabouts

Project the image of modern government, deliver more services, for longer hours, closer to citizen locations

Reach and engage more citizens with better quality services

Reduce service delivery costs (for example, save energy and real estate)

Increase government and citizen productivity

Ensure greater transparency and consistency of services

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Citizen Careabouts

Easier and wider choice of access, less travel and waiting time

Access to public services, anytime, anywhere

Less travel and waiting time dealing with service experts

Multichannel options: voice, web, video, mobile, in-person

Equal inclusion, regardless of location

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Smart+Connected Communities Approach

•  Need to be Internet savvy

•  Often get generic answers

•  Information overload •  Time consuming

•  Long hold time •  Experts not always

available

•  Time and cost of traveling

•  Long queues •  Experts not always

available •  Different contact points for different issues

•  Quick access to right expert

•  Less travel time •  Immersive,

collaborative experience

•  Hi-tech but light touch

Cisco Remote Expert for Government Services Bringing government services closer to citizens

Online Help Contact Center Service Center Cisco® Remote

Expert for Government Services

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How the Solution Works

Step 1

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How the Solution Works

Step 2

Citizen selects closest Service Center to visit

POD Service Center inside commercial complex

POD Service Center inside public library

POD Service Center inside bank

Citizen enters remote Service Center

CENTRALIZED GOVERNMENT RESOURCE AND DATA CENTER

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CITIZEN ENTERS THE POD

How the Solution Works

Step 3

Identified expert at the centralized government

center

Digital signs equipped with Cisco Digital Media Players provide information to citizens about services available and queuing times.

Queue management system enables citizen to select the service they require and receive a unique token number.

Expert greets citizen in person via Cisco TelePresence® System.

Cisco® Video Surveillance IP Camera senses citizen‘s entry and alerts centralized expert.

Welcome to the, Service center. Please choose a service & collect your token TOKEN 5,

Please enter POD B 40 % of our

citizens are now using the G-POD services

*Optional features

* * * *

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How the Solution Works

Step 4

Citizen enters the POD

Expert at the centralized government center

Citizen takes a seat and starts virtual

consultation

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Technology in Action

Expert’s view from desktop Citizen’s view inside POD

Occupancy sensor instantly activates the screen.

Document camera makes document sharing simple

Touchscreen enables intuitive selection of information and services .

Cisco TelePresence screen switches on automatically as the citizen enters the POD

Printer placed below the table desk

Adjustable chair

Cisco TelePresence® screen enables instant connection and interaction with citizen, via high-quality voice and high-definition video.

Picture-in-picture (PIP) technology allows expert to see the document via either the TelePresence screen or the citizen’s actual view.

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.

Next 3424

Inside the Lobby

Optional solution add-ons

  Upon citizen’s arrival, sensor activates virtual reception.

  Citizen is welcomed and directed to take ticket from queuing system.

  While waiting to enter the POD, citizen watches information display.

Occupancy sensor automatically activates the screen.

Cisco TelePresence® screen instantly switches on as the citizen enters the lobby.

Citizen collects ticket from the queuing system

Citizen enters

Citizen is welcomed to the Service Center

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Touchscreen enables intuitive selection of information and services. .

Cisco TelePresence® screen switches on automatically as the citizen enters.

Printer is placed below the table desk.

Occupancy sensor instantly activates the screen .

Document camera makes document sharing simple.

Adjustable chair

Inside the POD

  Citizen enters POD

  Sensor activates session

  1:1 consultation starts automatically

  No touching or pressing of buttons

  Sharing of documents via camera

  Printer available

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Mr. Thomas Miller Customer ID 3424

SHARING

OF DOCUMENTS

Cisco TelePresence® screen enables instant connection and interaction with citizen

Picture-in-picture (PIP) allows expert to see the view of the document camera

Document camera makes document sharing simple

Consultation:   POD activates session

  Automated process

  1:1 communication with expert

  Sharing of documents with special camera

  Access to user case history, ability to take notes

Expert Side

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PRINT

SHARING

OF DOCUMENTS

EXIT

Expert Side

Closing:   Citizen leaves the POD and posts the

completed form using the adjacent mailbox (optional).

  Expert proposes that citizen fill out survey on POD touch screen

  Video of the consultation is stored in the cloud for future reference (optional).

  Expert deactivates session.

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Cisco Virtual Citizen Services: Sperimentazione con il Comune di Bologna

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•  Sistema GPOD installato presso la sede comunale di P.zza Liber Paradisus

•  Remotizzazione sportello URP al momento ubicato esclusivamente in P.zza Maggiore

•  Remotizzazione sportello URP - Ufficio Relazioni con il Pubblico Polizia Municipale, Via Enzo Ferrari, 42

Vantaggi: •  Possibilita’ per i cittadini di interagire con gli

operatori URP anche da sede distaccata senza doversi recare nel centro storico

•  Stesso livello di interazione e di qualita’ del servizio

•  Riduzione costi per personale e infrastruttura di sportello

Cisco Virtual Citizen Services: Sperimentazione con Comune di Bologna

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