Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 1
Smart+Connected Communities Is Your City Smart Enough?
Fabio Florio Manager of Business Development
October 29, 2012
Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 2
Smart+Connected Communities: Come cambiare le citta’ mettendo al centro le persone
2013 2010 2007
36 Exabytes
180 Exabytes
486 Exabytes Video Traffic
of all Consumer Internet Traffic will be Video in 2013
Global Consumer Internet Traffic (Annual)
Video Will Dominate the InformaBon Flow
Source: Cisco Visual Networking Index
THE NEXT INTERNET
The Network Platform
MOBILITY / GLOBAL SCALE / CONTENT IN CONTEXT / RICH INTERACTION
Time
Growth/ Value
THE FIRST INTERNET
IP Network
Data Transport
Messaging Platform
Price/ Performance
Vertically Integrated
Architecture
Media Experience
Platform
Collaboration Platform Sustainability
Distributed Virtualized
Architecture
Data Transport
Messaging Platform
Price/ Performance
Vertically Integrated
Architecture
Evolution of the Internet
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
TECHNOLOGY TRENDS
Cloud Services
Personalization
Social Networks
„Internet of Things“ Anywhere, Anything, Anytime
CHALLENGES
Aging Society
Unemployment/ Social decline
Education
Green IT and Energy
Attractiveness
Traffic Density in Mayor Cities
Budget deficits
Challenges and technology trends
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Technology Helps to Solve Social Problems
CHALLENGE
Aging society
Unemployment/ Social decline
Education
Green IT and Energy
Attractiveness
Traffic Density in Mayor Cities
Budget deficits
SOLUTIONS
Virtual Citizen Services
Distance Learning
Modern Working
Energy Efficiency
Automation
E-Health
Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 7
Future of Healthcare
Face-‐to-‐face care unbound by distance Streamlined through collaboraAon
Global access to experts
Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 8
Future of EducaBon
Dynamic learning in virtual classrooms Expanding reach of instructors to remote learners
Preparing the next-‐generaAon workforce
Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 9
Future of Energy: Smart Grid
IntegraAon of the power grid and ICT
OpAmizing supply and reducing demand
AcceleraAng adopAon of renewable sources
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Smart + Connected Communities
ENVIRONMENTAL ASPIRATIONS
Public Facility Management
ECONOMIC ASPIRATIONS
Smart Work Center
Virtual Citizen Services Video
Surveillance
SOCIAL ASPIRATIONS
Virtual Experience
Infrastructure Care at
a distance
Distance Learning
Connected Public Spaces
Con
verg
ence
Applications
Interconnected Services
Services delivery
Monitoring Operations Center
Infr
astr
uctu
re
Broadband Government Private Network
Data Center
Infrastructure for Physical Security
Building Network
Core & Shell Building Automation Building Infrastructure
City Infrastructure
Job creation
Attractiveness of industrial location
Development of new industries
Attractiveness of industrial location
Reduced costs
Reduced costs
Optimized operations
Improved Service Monetization
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Government Careabouts
Project the image of modern government, deliver more services, for longer hours, closer to citizen locations
Reach and engage more citizens with better quality services
Reduce service delivery costs (for example, save energy and real estate)
Increase government and citizen productivity
Ensure greater transparency and consistency of services
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Citizen Careabouts
Easier and wider choice of access, less travel and waiting time
Access to public services, anytime, anywhere
Less travel and waiting time dealing with service experts
Multichannel options: voice, web, video, mobile, in-person
Equal inclusion, regardless of location
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Smart+Connected Communities Approach
• Need to be Internet savvy
• Often get generic answers
• Information overload • Time consuming
• Long hold time • Experts not always
available
• Time and cost of traveling
• Long queues • Experts not always
available • Different contact points for different issues
• Quick access to right expert
• Less travel time • Immersive,
collaborative experience
• Hi-tech but light touch
Cisco Remote Expert for Government Services Bringing government services closer to citizens
Online Help Contact Center Service Center Cisco® Remote
Expert for Government Services
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
How the Solution Works
Step 1
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
How the Solution Works
Step 2
Citizen selects closest Service Center to visit
POD Service Center inside commercial complex
POD Service Center inside public library
POD Service Center inside bank
Citizen enters remote Service Center
CENTRALIZED GOVERNMENT RESOURCE AND DATA CENTER
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
CITIZEN ENTERS THE POD
How the Solution Works
Step 3
Identified expert at the centralized government
center
Digital signs equipped with Cisco Digital Media Players provide information to citizens about services available and queuing times.
Queue management system enables citizen to select the service they require and receive a unique token number.
Expert greets citizen in person via Cisco TelePresence® System.
Cisco® Video Surveillance IP Camera senses citizen‘s entry and alerts centralized expert.
Welcome to the, Service center. Please choose a service & collect your token TOKEN 5,
Please enter POD B 40 % of our
citizens are now using the G-POD services
*Optional features
* * * *
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
How the Solution Works
Step 4
Citizen enters the POD
Expert at the centralized government center
Citizen takes a seat and starts virtual
consultation
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
Technology in Action
Expert’s view from desktop Citizen’s view inside POD
Occupancy sensor instantly activates the screen.
Document camera makes document sharing simple
Touchscreen enables intuitive selection of information and services .
Cisco TelePresence screen switches on automatically as the citizen enters the POD
Printer placed below the table desk
Adjustable chair
Cisco TelePresence® screen enables instant connection and interaction with citizen, via high-quality voice and high-definition video.
Picture-in-picture (PIP) technology allows expert to see the document via either the TelePresence screen or the citizen’s actual view.
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
.
Next 3424
Inside the Lobby
Optional solution add-ons
Upon citizen’s arrival, sensor activates virtual reception.
Citizen is welcomed and directed to take ticket from queuing system.
While waiting to enter the POD, citizen watches information display.
Occupancy sensor automatically activates the screen.
Cisco TelePresence® screen instantly switches on as the citizen enters the lobby.
Citizen collects ticket from the queuing system
Citizen enters
Citizen is welcomed to the Service Center
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Touchscreen enables intuitive selection of information and services. .
Cisco TelePresence® screen switches on automatically as the citizen enters.
Printer is placed below the table desk.
Occupancy sensor instantly activates the screen .
Document camera makes document sharing simple.
Adjustable chair
Inside the POD
Citizen enters POD
Sensor activates session
1:1 consultation starts automatically
No touching or pressing of buttons
Sharing of documents via camera
Printer available
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Mr. Thomas Miller Customer ID 3424
SHARING
OF DOCUMENTS
Cisco TelePresence® screen enables instant connection and interaction with citizen
Picture-in-picture (PIP) allows expert to see the view of the document camera
Document camera makes document sharing simple
Consultation: POD activates session
Automated process
1:1 communication with expert
Sharing of documents with special camera
Access to user case history, ability to take notes
Expert Side
C97-718397-00 © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
SHARING
OF DOCUMENTS
EXIT
Expert Side
Closing: Citizen leaves the POD and posts the
completed form using the adjacent mailbox (optional).
Expert proposes that citizen fill out survey on POD touch screen
Video of the consultation is stored in the cloud for future reference (optional).
Expert deactivates session.
Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 24
Cisco Virtual Citizen Services: Sperimentazione con il Comune di Bologna
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
• Sistema GPOD installato presso la sede comunale di P.zza Liber Paradisus
• Remotizzazione sportello URP al momento ubicato esclusivamente in P.zza Maggiore
• Remotizzazione sportello URP - Ufficio Relazioni con il Pubblico Polizia Municipale, Via Enzo Ferrari, 42
Vantaggi: • Possibilita’ per i cittadini di interagire con gli
operatori URP anche da sede distaccata senza doversi recare nel centro storico
• Stesso livello di interazione e di qualita’ del servizio
• Riduzione costi per personale e infrastruttura di sportello
Cisco Virtual Citizen Services: Sperimentazione con Comune di Bologna
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26