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Coaching for Results GSO

Date post: 16-Jan-2017
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Coaching For Results A Skills Based Workshop A Skills Based Workshop By: Donna Berry, By: Donna Berry, Charles Caldwell, and Charles Caldwell, and Joe Fehrmann Joe Fehrmann Facilitated by: Facilitated by: Jason R. Murphy Jason R. Murphy Manager, Employee and Manager, Employee and Organizational Organizational
Transcript
  • A Skills Based Workshop By: Donna Berry, Charles Caldwell, and Joe FehrmannFacilitated by: Jason R. MurphyManager, Employee and Organizational Development

  • Coaching DefinedThe process used by individuals to empower employees to put forth their best efforts.

  • Module 2Communication

  • ObjectivesAt the end of this module, participants will be able to:Identify common listening errorsAsk open ended questionsDemonstrate skill in the two keys to effective listening

  • Listening ErrorsInattentionEarly EvaluationJudging ValuesAggressive BehaviorDebating

  • Keys to Effective ListeningKEY ONE: ATTENTIONPostureFacial expressionsEyesSounds

  • Keys to Effective ListeningKey Two:

    UnderstandingParaphrasingReflectingQuestionsAcknowledging Emotion

  • Module 6Enabling Employees to Success

  • ObjectivesAt the end of this module, participants will be able to:Explain the two factors necessary for enablingIdentify roadblocks to your employees successDescribe resources needed to assist your employees

  • Enabling Is.

  • Elements for EnablingEnabling Is.Removing roadblocks that will prevent success.Providing resources that will help ensure success.

  • Module 8Feedback

  • ObjectivesAt the end of this module, participants will be able to:Describe the importance of giving feedbackEvaluate the feedback they gaveProvide positive feedbackProvide corrective feedback

  • Giving Positive FeedbackKey Point: Recognition Strengthens PerformanceB= BehaviorE=EffectT=Thank You

  • Giving Corrective FeedbackGoal: Eliminate behavior, keep the employeeB=BehaviorE=EffectE=ExpectationR=Result

  • Module 9The Coaching Model

  • ObjectivesAt the end of this module, participants will be able to:Describe the four-step coaching modelApply the model in a role-playDevelop a plan for using the model

  • The Coaching ModelGet the agreementDecide on a solutionFollow upGive recognition when the problem is solved

  • Module 10Motivation and Morale

  • ObjectivesAt the end of this module, participants will be able to:Describe the basic, needs of employeesList four ways to improve moraleIdentify several methods to recognize employee performance

  • Maslows Hierarchy of Needs

    Self-ActualizationEsteemSocial NeedsSafety NeedsPhysiological Needs

  • Herzbergs FactorsHygiene FactorsComfort and SafetySatisfiersPersonal Growth and Development

  • McGregors X,YX=lazy, avoid work and responsibilityY=seek responsibility and involvement

  • B.F. SkinnerRewarded behaviorTends to be repeatedPunishmentDiscourages unacceptableNeutral (ignoring behavior)Indicates the behavior doesnt matter

  • Improving MoraleKeep communication open and freeMaintain a positive attitude yourselfListen and encourage feedbackHelp employees achieve their goals

  • Module 11Types of Employees

  • ObjectivesUpon completion of this module, participants will be able to:Recognized employee growth stage behaviorsAdjust leadership style to meet the needs of the employees growth stage

  • Employee Growth StagesNew EmployeeVery enthusiasticIn need of training and orientation

    Skilled WorkerVery capableAttitude variesCan be a problem employee

    High PerformerCompetent and Committed

    TraineeBecoming skilledFrustrated with inability to be more involved

  • Leadership StylesDirectorSupervises closelyTrainsOne-Way communicator

    SupporterCoachesEncouragesTwo-way communicator

    DelegatorHands-off mentor styleLets worker aloneListens

    CoachCoachesTrainsMore supportiveTwo-way communicator

  • Employees Needs for Leadership

    TraineeNew EmployeeSkilled WorkerHigh PerformerDirectorCoachSupporterDelegatorLeadership StyleEmployee Stage


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