A Skills Based Workshop By: Donna Berry, Charles Caldwell, and Joe FehrmannFacilitated by: Jason R. MurphyManager, Employee and Organizational Development

Coaching DefinedThe process used by individuals to empower employees to put forth their best efforts.

Module 2Communication

ObjectivesAt the end of this module, participants will be able to:Identify common listening errorsAsk open ended questionsDemonstrate skill in the two keys to effective listening

Listening ErrorsInattentionEarly EvaluationJudging ValuesAggressive BehaviorDebating

Keys to Effective ListeningKEY ONE: ATTENTIONPostureFacial expressionsEyesSounds

Keys to Effective ListeningKey Two:

UnderstandingParaphrasingReflectingQuestionsAcknowledging Emotion

Module 6Enabling Employees to Success

ObjectivesAt the end of this module, participants will be able to:Explain the two factors necessary for enablingIdentify roadblocks to your employees successDescribe resources needed to assist your employees

Enabling Is.

Elements for EnablingEnabling Is.Removing roadblocks that will prevent success.Providing resources that will help ensure success.

Module 8Feedback

ObjectivesAt the end of this module, participants will be able to:Describe the importance of giving feedbackEvaluate the feedback they gaveProvide positive feedbackProvide corrective feedback

Giving Positive FeedbackKey Point: Recognition Strengthens PerformanceB= BehaviorE=EffectT=Thank You

Giving Corrective FeedbackGoal: Eliminate behavior, keep the employeeB=BehaviorE=EffectE=ExpectationR=Result

Module 9The Coaching Model

ObjectivesAt the end of this module, participants will be able to:Describe the four-step coaching modelApply the model in a role-playDevelop a plan for using the model

The Coaching ModelGet the agreementDecide on a solutionFollow upGive recognition when the problem is solved

Module 10Motivation and Morale

ObjectivesAt the end of this module, participants will be able to:Describe the basic, needs of employeesList four ways to improve moraleIdentify several methods to recognize employee performance

Maslows Hierarchy of Needs

Self-ActualizationEsteemSocial NeedsSafety NeedsPhysiological Needs

Herzbergs FactorsHygiene FactorsComfort and SafetySatisfiersPersonal Growth and Development

McGregors X,YX=lazy, avoid work and responsibilityY=seek responsibility and involvement

B.F. SkinnerRewarded behaviorTends to be repeatedPunishmentDiscourages unacceptableNeutral (ignoring behavior)Indicates the behavior doesnt matter

Improving MoraleKeep communication open and freeMaintain a positive attitude yourselfListen and encourage feedbackHelp employees achieve their goals

Module 11Types of Employees

ObjectivesUpon completion of this module, participants will be able to:Recognized employee growth stage behaviorsAdjust leadership style to meet the needs of the employees growth stage

Employee Growth StagesNew EmployeeVery enthusiasticIn need of training and orientation

Skilled WorkerVery capableAttitude variesCan be a problem employee

High PerformerCompetent and Committed

TraineeBecoming skilledFrustrated with inability to be more involved

Leadership StylesDirectorSupervises closelyTrainsOne-Way communicator

SupporterCoachesEncouragesTwo-way communicator

DelegatorHands-off mentor styleLets worker aloneListens

CoachCoachesTrainsMore supportiveTwo-way communicator

Employees Needs for Leadership

TraineeNew EmployeeSkilled WorkerHigh PerformerDirectorCoachSupporterDelegatorLeadership StyleEmployee Stage