COMMUNICATION•NEED

•PROCESS•BARRIERS

ED 517

Review of ISLLC Standards 1 & 2

A school administrator is an educational leader who promotes the success of all students by:

1. facilitating the development, articulation, implementation, and stewardship of a vision of learning that is shared and supported by the entire community.

2. advocating, nurturing, and sustaining a school culture and instructional program conducive to student learning and staff professional growth.

Communication – “Need”

“In the area of leadership, there is no talent more essential than one’s ability to communicate” – Guarino

Communication

“Communication is the lifeblood of the school; it is a process that links the individual, the group, and the organization” – Lunenburg & Ornstein

Green

“Through effective communication, relationships are built, trust is established, and respect is gained” (p.103)

Process

“Studies indicate that school leaders spend up to 80% of their time communicating with parents, members of the community, and other members of the organization” – Kmetz et al

Non-verbal: “The leader is never in a position where communication is not occurring” - Green

Pathways

TransmitReceiveMonitorSeek

Formal & Informal

When Sending…Consider

Type of communication:Written (memo, note, e-mail, webpage, blog)Verbal (one-way, two-way)Lack of Communication/Response

E-mail Etiquette

Know and Understand

Receivers:BackgroundKnowledgeExperienceSemanticsValuesSensitivity

Upward Communication

Active Listening:See the world from the speaker’s perspective

Filters (Lewis):Risk suggestions of more workImpact future promotionHow the principal use the information

(power)

Barriers

Information OverloadStatus DifferenceSemanticsFilteringParalanguageInterpersonal Relationships

Strategies to Reduce Barriers

Build RelationshipsManage Position PowerAcquiring FeedbackBeing Active ListenersDisplaying EmpathyUnderstand the Ethics of Conversation