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Core PersonnelCore PersonnelManaging Director IVOPS Neil Wiggins, over 20 years
experience in all aspects of Terminal business and Planning
Senior Director TOPS Peter Hope, over 25 years
experience in all aspects of Terminal Operations
and Training Management
Process Manager TOPS Julia Augstein, over 10 years
experience in Yard Planning and Strategies,
Terminal Operations and Lean / Six Sigma
We connectWe connect
Through our extensive network
we know the right people for the
right job around the globe.
We can assist with recruiting
additional expert staff or teams
with extensive experience
subject to customer needs and
project requirement.
Cultural DiversityCultural DiversityOur staff is experienced in working in different cultural
environments. We have worked on long term contracts or
projects in following regions:
During that time we have also worked with colleagues from all
over the world, including America, South America, Africa,
Europe as well as Middle and Far East.
Mission StatementMission StatementOur mission is to ensure a sustainable, stable and smooth
Operations on high safety, productivity and quality levels.
Through adequate training and team work we nurture a
motivated, qualified and competent local workforce always
looking for continuous improvement.
Monitored by a meaningful and transparent metric and KPI
system that is the road map to long term success and stability
at minimum cost.
Your Gain – Your Gain – Hard & Soft SavingsHard & Soft Savings
Training programs & schedules
Efficient, lean
processes
Improved Customer
Satisfaction
Streamlined communi-
cation
High service quality
Optimal information
flow
Productivity Increase
Highest Safety
standards
Together with the customer we sit down to evaluate
and analyse the existing situation in Operations.
Based on that we provide a gap analysis supported
by data collection that will
assist with identifying and prioritising the areas of
concern to address.
We then develop improvement and training programs specifically
tailored to the customer’s needs and local
requirements to enable the terminal to move up the
next level.
Our ApproachOur ApproachImprovement through analysis and engagement!
Our MethodsOur Methods Audit, data collection, and analysis of current operations
resulting in gap analysis
Process Mapping and Lean Six Sigma
Process Improvement Methodology,
Implementation & Control Plans
Training and hands on mentoring of existing staff (blue and
white collar, supervisory, management) in all aspects of
operations including Health & Safety
Based on a gap analysis in required areas, specific
development and delivery of customised training programs:
Training and hands-on mentoring of managerial and
supervisory staff in Operations / Planning
Comprehensive training programs and schedules for
equipment operators and other functional operational staff as
well as planning staff
Safety training and education, safety awareness
Comprehensive training of process improvement
methodologies
Training ServicesTraining Services
CompetenciesCompetenciesThe Terminal Operations Division Core Team offers a combined
experience of over 55 years in
Terminal and Operations planning and development
Operations staff training on all levels
Safety education
Vessel and Yard planning, Yard Strategy and Development
Process analysis and improvement (Lean / Six Sigma
Methodology)
Terminal systems
Experience & ProjectsExperience & Projects Restructure of Training Dept and new process
implementation (Oman)
Operations process improvement and implementation
(Oman, Kuwait, Netherlands, UK, Germany)
Terminal audit and proposal (Kenya)
Complete Training Restructure and methodology
implementation (Thailand)
Experience & ProjectsExperience & Projects South African Ports Organisation (proposal)
TOS Implementation (Navis, Germany)
Lean Six Sigma Projects (Oman, Netherlands, Thailand)
Several vessel and yard planning projects including
audits, process improvement and new process
implementation, training and restructuring (UK, Germany,
Oman)