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CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement...

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CORPORATE PROFILE
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Page 1: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

CORPORATE PROFILE

Page 2: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

.

ORBITZ ELEVATORS

DELIVERS THE

BEST RESIDENTIAL,

COMMERCIAL AND

INDUSTRIAL VERTICAL

TRANSPORTATION

SOLUTIONS.

Page 3: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

ORBITZ ELEVATORS

Orbitz Elevators delivers the best residential, commercial and

industrial vertical transportation solutions. We supply, install,

maintain, repair and modernise elevators and escalators Australia

wide and off-shore.

Orbitz Elevators is quickly becoming recognised as the market

leader for elevator reliability. Customer Satisfaction is our highest

priority and our clients feedback testifies to this. We are dedicated

to maintaining our 100% customer satisfaction rate.

OUR WIDE RANGE OF PRODUCTS INCLUDES HIGH QUALITY, NON-

PROPRIETARY, STYLISH EUROPEAN ELEVATOR SYSTEMS WITH

LOW AND HIGH RISE BUILDING CAPABILITY.

We have extensive experience in specialised elevators, including

elevators for hospitals and nursing homes, elevators for shopping

centres and public buildings through to vehicle elevators and more.

We utilise the same digital technology that the industry leaders

use, alongside our own unique 10 point Customer Focus Design

Processes and 3 levels of Elevator Maintenance Packages.

We are yet to find a project we can’t handle, delivering the same

personal service and attention to detail for smaller projects as we

do for large scale complex projects.

Page 4: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

.

WHY CHOOSE ORBITZ ELEVATORS

Delivering exceptional end results

Personalised service

100% Client Satisfaction rate to date

Over 85 Years collective industry

experience

Advanced technical competence for all

elevator manufactures

Unique 10 point Customer Focus

Design Processes

3 levels of Elevator Maintenance

Packages

Non-proprietary equipment

Australian owned and based

Extensive parts inventory

100% CLIENT

SATISFACTION RATE

Thank you from all at frangipani

for the huge effort. We appreciate

your concern for our project and

the outstanding job you have done

in getting the lift up and running

immediately. All our residents are very

appreciative and acknowledge the

after-hours you and your team have

put in.

Domenica De Pasquale, Frangipani

apartments

Storage King Helensvale would like

to thank Orbitz Elevators for all their

efforts and service with our busy

Industrial Lifts. Orbitz took on a huge

job and since they have taken over we

haven’t had any concerns. The lifts are

now running so smoothly you can’t

even tell they are moving. Thank you,

you have made our world so much

easier here.

Leanne Andriani, Manager

Steel Storage Australia Pty Ltd have had

the pleasure of being associated with

Orbitz Elevators through their expertise

in the supply and installation of goods/

passenger lifts on two recent four level

self-storage facilities. We have found

Orbitz to be efficient, deliver on time

and a company of integrity.

Phil Davies, Manager Design & Projects,

Steel Storage Australia Pty Ltd

Page 5: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

O

1. Adhere to Our Mission Manual

2. Safety First Philosophy

3. Clear Vision

• Market leadership through

exceptional value

• Competitive products

• Industry leading service and

world-class customer care

4. A Commitment to

• Safety

• Uncompromising quality

• Promptness

• Exceeding expectations

• Ownership of all issues

• Being proactive

• Delivering on promises with

no exceptions

• A positive and professional attitude

5. Company-Wide Values

• Delighting the customer

• Continuous improvement

• Passion for performance

• Winning together

• Integrity

6. Our Goals

• Safety and reliability

• Customer satisfaction

• People focused

• Achievable growth

• Financial performance

7. Providing Customers with

• Extensive benefits

• Advantages

8. Strategic Processes

9. Quality Products, Processes and Training

10. Development Programmes

10 POINT CUSTOMER FOCUS

DESIGN PROCESSES

Page 6: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

.

OUR FIRST CLASS

SOLUTIONS FROM

CONSULTATION TO

HANDOVER OF THE

PROJECT WILL NOT

BE BEATEN IN THE

INDUSTRY.

Page 7: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

INSTALLATION

Orbitz Elevators wide variety of unique products

gives our company the edge in today’s market.

Put simply, we offer a vast range of unique

products that other companies can’t. We are

an Authorised Distributor of IMEM Lifts within

Australia. Featuring an integrated design and

manufacturing process, we provide vertical

transportation solutions for private residences,

offices, hospitals, shopping centres, warehouses,

industrial plants and more.

MAINTENANCE

Protect your investment and extend the life of

your existing equipment. Our highly skilled in-

house technical department are able to service

all types of original equipment manufacturers

including Otis, ThyssenKrupp, Schindler, Kone,

Boral, European products, Chinese products,

Non-proprietary products and more with 24/7

support. Our 3 levels of maintenance packages

are designed to meet the equipment, usage, and

budgetary needs of every building owner.

MODERNISATION

Modernisation improves elevator comfort,

performance, passenger safety, efficiency,

reliability and aesthetics — all smart business

decisions for your real estate investment. We

provide customised solutions for every situation,

utilising Non-Proprietary Equipment. Orbitz

Elevators offers a consultation condition report.

REPAIR

Orbitz Elevators provide the most cost effective

repairs with a focus on minimising downtime

and efficiency. Our skilled technicians have the

ability to repair all types of original equipment.

We can provide you with today’s code compliant

requirements for minimal costs. We provide a

free condition report and estimate to bring your

elevator to today’s code compliant standards.

OUR SERVICES

Page 8: CORPORATE PROFILE · 5. Company-Wide Values • Delighting the customer • Continuous improvement • Passion for performance • Winning together • Integrity 6. Our Goals •

a. Unit 1-2, 43 Olympic Circuit,

Southport QLD 4215

p. 1300 851 554 – 24 hour response

e. [email protected]

www.orbitzelevators.com.au

AT THE HEART OF OUR

COMPANY’S IDENTITY

AND CULTURE IS A

STRAIGHTFORWARD

COMMITMENT TO OUR

CUSTOMERS’ NEEDS AND

REQUIREMENTS. CONTACT

US TODAY AND EXPERIENCE

THE ORBITZ DIFFERENCE.


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