CSR 2014 intercargo

CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABILITY REPORT 2014

Intercargo Scandinavia A/S

2 intercargo-scandinavia.dk

Corporate Social Responsibility and Sustainability Report 2014

intercargo-scandinavia.dk 3

04 COMPANY INFORMATION 05 FOREWORD BY THE CEO 06 ACHIEVEMENTS 07 ABOUT US 08 A RESPONSIBLE BUSINESS 09 CSR STRATEGY 10 ENVIRONMENTAL STATEMENT Energy | Transportation Solutions | Logistic Coordination | Eco-driving

Responsible usage of energy | Securing product quality

Environmental regulatory approval | Innovative sustainable solutions

13 SOCIAL STATEMENTS 13 EXTERNALLY Food Safety | Fresh Movement | Anti-corruption | Anti-cartel

Procedures to prevent smuggling | Sponsorship and charities

16 INTERNALLY Education programmes | Intercultural synergies | Recruitment

Physical work environment | Psychological work environment

18 FUTURE OBJECTIVES

TABLE OF CONTENTS



ACCOUNTING PERIOD

1st of January - 31th of December.

SECTOR

Transportation and forwarding.

INSPECTION AUTHORITIES

Supervisory within work, environment and food

administrations.

Inspection the 7th of August 2013 approved all points in the

assessment.

PRODUCT

Transportation of temperature-dependent goods, dry goods in

part-loads or full-loads.

Intercargo Scandinavia A/S has approximately 15,000

transports a year.

COMPANYINFORMATION

INTERCARGO SCANDINAVIA A/STolsagervej 6

Hadbjerg

8370 Hadsten

CVR nr: 20180498

CEO: Thomas Sass Lyman



Intercargo Scandinavia is a company, which the recent years

has experienced an expansive growth. This has generated new

market opportunities, where we as a company have been even

more focused on our impact on the external environment and

how to create shared value for our stakeholders and us. The

different areas of our responsibility increases as Intercargo

Scandinavia grows as a company. It is essential to keep in mind,

that we not only in our daily practice create transportation

solutions; we do also affect people, environment and society.

That is why we at Intercargo Scandinavia work hard to achieve

results but work even harder to maintain a good reputation and

interact responsibly with the surrounding environment. We feel

an obligation to respond to those environmental and societal

challenges that we face. We are therefore keen to approach

these challenges with a positive attitude towards the newest

technologies, innovative solutions and a transparent communi-

cation.

Our Coprorate Social Responsibility report for 2014 is the

second we publish and is our way to give our stakeholders an

insight in our results, objectives and the status on our various

CSR activities.

CSR is about development and the appreciation of the means

you have available, this mean you have to take responsibility for

those people you affect and show great respect for the limited

amount of resources there is accessible in the world today. We

have to be aware that we leave a footprint wherever we go and

we are responsible for making the best possible footprint in

order to secure a future for the next generations to come. We

are aware that CSR is a process and for each report, we set

new objectives in order to keep our focus on executing these

initiatives and reach the progress we wish to obtain. This last

year we have focused on customer relations, work environ-

ment, reducing CO2 emissions and have communicated more

about our procedures for securing and controlling food safety.

With this report we wish to show our stakeholders what we

have achieved within the last year and how we through our

different initiatives seek to have the most sustainable and

responsible approach to our business.

Thomas Sass Lyman

CEO Intercargo Scandinavia A/S

GROWTH AND SUSTAINABLE SOLUTIONS

FOREWORD BY THE CEO



ACHIEVEMENTS

KEY FIGURES

ACCIDENTS

SICKDAYS REPORTEDWITHIN THE LAST YEAR

LITRES DIESELTRAIN TRANSPORTATION REDUCES

FUEL CONSUMPTION ON THE TRUCKS

NUMBER OF EMPLOYEES

07 08 09 10 11 12 13 14

7 76

8

10 10

12

23

015

133.333FROM ROAD TO RAIL3 %



Intercargo Scandinavia A/S is a transporting company, which has

specialized in transporting temperature-dependent goods, and further-

more also offers solutions within transportation of dry goods as well ad

part-loads and full-loads. Intercargo Scandinavia A/S was founded in

1997 and has since its foundation expanded steadily in the international

transportation business. Intercargo Scandinavia A/S is with its fleet

of more than 250 trucks operating all across Europe on a daily basis.

Intercargo Scandinavia A/S operates from its main office and terminal

centrally placed in Denmark, and has additionally placed a branch office

in Norway. Our team consists of 23 members, who each strive to deliver

a great and effective service 24 hours a day.

Our main goal is to offer flexible transport solutions that meet the needs

of each individual customer. Our solutions are based on a high level of

information and on-time delivery. Our purpose is to become the ideal

strategic partner for our business associates in every aspect. We aim to

deliver the highest level of quality, which means we always seek to evolve

and be frontrunners in the business when it comes solutions of carrying,

service and preservation of the goods during the transportation.

We at Intercargo Scandinavia A/S believe that great results come

from mutual understanding, responsibility and teamwork. That is why

it is of great importance for us that all employees and suppliers has an

understanding of the impact we all have on the environment, society and

at work, and that we each day take responsibility and show concern for

our surroundings. Corporate social responsibility is a process, which we

only as a team has the opportunity to influence and we hope that our

engagement and initiatives can inspire others in this business to make a

difference and contribute to a responsible approach towards society and

the environment.

ABOUT US

INTERCARGO SCANDINAVIA A/S

FOUNDED 1997

250 TRUCKS OPERATING

23 EMPLOYEES

24 HOURS SERVICE



We at Intercargo Scandinavia are aware that the business of

freight transportation has an impact of the environment. We

are convinced that if each carrier in the business take respon-

sibility and seek to apply sustainable methods and processes.

Intercargo Scandinavia is already taking responsibility in our

daily operations across Europe and we want to influence other

operators in the business by reporting about our corporate

social responsibility (CSR).

We have noticed an increasing awareness from our stakehold-

ers who show great interest in our CSR activities. Our CSR

initiatives do not only benefit our surroundings but do also

influence our business and employees in a positive way. CSR

is an essential part of our business strategy and is anchored

in our philosophy, where development, quality, professionalism,

initiative and responsibility are integrated in our values and how

we approach the daily tasks.

A RESPONSIBLE BUSINESS

TAKE RESPONSIBILITY



We at Intercargo Scandinavia define CSR as the way we

integrate environmental and societal concerns in our busi-

ness strategy and actively perform these CSR initiatives in

accordance with legislation and to a wider extent engage on a

voluntarily basis.

We perceive CSR as a process and constantly try to improve

and develop our business processes in ways that add value to

the company and at the same time contribute to a more sus-

tainable environment and benefit our customers and society.

Intercargo Scandinavia A/S approaches the concept of CSR in

accordance with the 10 fundamental principles formulated in

the UN Global Compact initiative.

HUMAN RIGHTS PRINCIPLE 1

Businesses should support

and respect the protection

of internationally proclaimed

human rights; and

PRINCIPLE 2

make sure that they are not

complicit in human rights

abuses.

LABOURPRINCIPLE 3

Businesses should uphold

the freedom of association

and the effective recogni-

tion of the right to collective

bargaining;

PRINCIPLE 4

the elimination of all forms

of forced and compulsory

labour;

PRINCIPLE 5

the effective abolition of child

labour; and

PRINCIPLE 6

the elimination of discrimina-

tion in respect of employment

and occupation.

ENVIRONMENTPRINCIPLE 7

Businesses should support

a precautionary approach to

environmental challenges;

PRINCIPLE 8

undertake initiatives to pro-

mote greater environmental

responsibility; and

PRINCIPLE 9

encourage the development

and diffusion of environmen-

tally friendly technologies.

ANTI-CORRUPTIONPRINCIPLE 10

Businesses should work

against corruption in all its

forms, including extortion and

bribery.

CSR STRATEGY

INTEGRATING ENVIRONMENTAL AND SOCIETAL CONCERNS

THE TEN PRINCIPLES OF UN GLOBAL COMPACT



Intercargo Scandinavia has due to its business a lot of logis-

tic activities across Europe, and our growth the latest years

naturally requires an intensified focus on environmental issues.

Therefore we commit ourselves to reduce the consumption of

scarce resources and decrease CO2 emissions. We constantly

keep an eye on the newest technology and show respect for

our surroundings by developing strategies, procedures and

implement the best available solutions.

FROM ROAD TO RAILWAYIntercargo Scandinavia has a part of its CSR strategy inves-

ted in alternative transportation solutions, which contribute to

reduce CO2 emissions and eases the congested infrastructure

on Europe’s many roads and highways. Intercargo Scandinavia

has in the last couple of years converted a lot of routes into

a rail-and-road combination. This intermodal transportation

solution combined with ferry services show great results in the

reduction of the usage of fossil fuels. Intermodal transportation

gives us the opportunity to offer a more sustainable trans-

portations solution, which fits our high ethical standards and is

consistent with our objectives.

Our ambition is to increase the application of train transpor-

tation in our transportation processes. The results we have

achieved on the route between Italy and Denmark have been

promising and within the last year the transportation by train

have increased with 5%, which means that the intermodal

transportation solution now represent 30% of the activities on

the route between Italy and Denmark.

The strategy from road to railway has had a significant positive

impact on the infrastructure and emissions due to 30% of

the road activities had been switched to rail transportation.

This innovative alternative solution has spared the roads and

environment 360.000 km, which have gone from road to rail.

The trucks’ consumption of diesel fuel have been reduced with

133.333 litres per year, which means that Intercargo Scandi-

navia has reduced the emissions of the trucks CO2 with

353,3 ton1.

Our objective is to increase train transportation on the

Italy-Denmark route with 50% by 2016.

Furthermore in September 2014 we invested in another route

by train between the Benelux countries and Norway and we

have high expectations to achieve great results and switch

several trucks from road to rail in order to make transportation

through Europe more efficient and reduce CO2 emissions.

LOGISTIC COORDINATION We make a huge effort in co-ordinating our trucks so they al-

ways carry goods and always get loaded when empty. Through

our intelligent co-ordination system and GPS it is possible to

locate all goods and calculate how the transportation can be

most effective and how the routes can be as short as pos-

sible in order to reduce CO2 emissions and reduce overload

on the European infrastructure. We strive to fill up the trucks

and always have new loads of cargo ready for transportation

when other goods are loaded of the truck. In this way we avoid

empty-kilometres and unnecessary usage of diesel and thereby

reduce emissions.

ENVIRONMENTAL STATEMENT FOCUS ON THE ENVIRONMENT

1 Source: International Transport Danmark (ITD): Lastbiltransport, Klima og miljø. 1 litre burned diesel fuel corresponds to 2,65 kg CO2.The trucks at Intercargo Scandinavia drives in average 2,7 km/l.


intercargo-scandinavia.dk 111 Source: International Transport Danmark (ITD): Lastbiltransport, Klima og miljø. 1 litre burned diesel fuel corresponds to 2,65 kg CO2.The trucks at Intercargo Scandinavia drives in average 2,7 km/l.



ECO-DRIVINGWe see eco-driving as a good opportunity not only to meet the

requirements of the legislation but also to reach our objective

of integrating sustainable considerations in every aspect of the

transportation activities. Therefore we have investigated the

options of eco-driving education so the hauliers can be more

conscious about their behaviour when it comes to gearing,

speeding, breaking and planning the driving for each route they

commence. Our goal was to create an education programme in

eco-driving in 2014 but this has been postponed to next year

due to our extensive rebuilding at the head office in Hadsten,

Denmark. We see eco-driving as an extensive tool in our action

to reduce CO2 emissions and minimize pollution.

RESPONSIBLE USAGE OF ENERGYIntercargo Scandinavia seeks to use the most environmental

energy sources when possible. That is why we always switch

from using diesel to electricity when our refrigerated trailers

are not carried on lorries. This reduces consumption of fossil

fuels and thereby reduces emissions. In the spring 2014 our

Head Office in Hadsten went through and extensive rebuilding

where several square metres were added in order to match

our expansion. In this matter we also chose to rebuild some of

the frigo terminal and optimize the insulation in the walls of the

cooling storage. The new insulation is expected to reduce the

energy consumption and optimize the cooling process.

ENVIRONMENTAL REGULATORY APPROVALIntercargo Scandinavia has according to Danish legislation

inspections performed by supervisory authorities that visit

the site now and then. These visits have shown that we have a

great standard and observe the regulations on the area within

emissions and noise. It is in our concern that neighbours are

not annoyed with the noise from the trucks and that society is

not burdened with operations in the transportation business.



FOOD SAFETY Intercargo Scandinavia has a high level of controls and proce-

dures to secure quality and food safety. One of our goals were

to get the ISO 22000 certification, which is a standardisation

that demonstrate the company’s ability to handle food and

secure quality. We have chosen to follow the overall guidelines

and principles described in the ISO 22000, but have due to

our size of company initiated our own internal quality system

instead of participating in the International ISO certification.

Intercargo Scandinavia’s quality system for handling food and

secure quality and food safety will be implemented within 2014.

We at Intercargo Scandinavia are aware of the provisions and

cautions we as a company have to take when transporting

foods and temperature-dependent goods. Therefore we take

no risks when transporting sensible cargo and always have an

excessive focus on temperature and sanitary conditions. It is in

our interest that we deliver goods in a perfect condition and do

not compromise food safety and peoples health. That is why we

constantly are in contact with the hauliers who report the exact

temperature of the freight and at all times keep the goods in a

sanitary environment.

Our well-established monitoring system does not only address

food quality but do also take other social issues into consider-

ation such as reducing food waste. By keeping a high standard

and control timing and temperatures during transportation

we make sure that the food we are transporting do not go to

waste and benefit as much people as possible.

FRESH MOVEMENTAs a part of our objective to organize supplier meetings we have

invited our suppliers to join our new project called Fresh Move-

ment. At Intercargo Scandinavia we expect that our suppliers

and haulage contractors in the collaboration with our company

act respectfully in the interaction with the environment, society

and towards its own employees. It is important for us that our

suppliers respect the supplier Code of Conduct. That is why it

is important for us to establish a good dialog with our suppliers,

especially because we all have the same goal, to deliver the

best quality to our customers. We have initiated this project

because we are confidant that at close cooperation will create

synergies and lead to success. Therefore each supplier have

received an invitation to join Fresh Movement, where we twice

a year meet and discuss challenges, progress and how we can

work together with respect for each others values. The Fresh

Movement initiative requires that our suppliers respect and sign

our supplier code of conduct as well as the Fresh Movement

contract. 15 % of the suppliers have already signed the contract

and supports this value -based project. We are looking forward

to improve the relationship with the suppliers in order to meet

mutual expectations and create a greater understanding for our

involvement in social and environmental responsible activities.

Our objective is to reach 100 % participation within 2016.

ANTI-CORRUPTIONIntercargo Scandinavia condemns corruption and bribery. It

is Intercargo Scandinavia’s policy that none of our employees

are allowed to accept presents or contributions of more than

symbolic value. This policy is applied to all employees regard-

less of their job position in the company. This is done in order

to do business without compromising our integrity. We want to

secure the transparency in the market and set the standards

that motivate the employees to act ethically and retain those

principles and values the company operates within. This should

set as an example for the rest of the business and also draw

attention to ethically-orientated stakeholders.

SOCIAL STATEMENTS

EXTERNALLY



ANTI-CARTELWe do business in accordance to the competition legislation

and therefore we do not involve ourselves in arrangements

that could be perceived as compromising the transparency in

the market and influence the free movements in the market.

We therefore condemn cartels and do educate our employees

in not being involved in any matter that can be perceived as

cartel agreements.

PROCEDURES TO PREVENT SMUGGLINGWe are aware of the risks that are connected with the move-

ments across borders and how that can tempt smugglers to

try to break into the trucks in order to hide and smuggle illegal

substances or refugees. This of course, is unacceptable and we

have strong reservations towards smugglers who jeopardize

the lives of unfortunates and society, by trying to take advan-

tage of the frequent traffic across borders. We condemn this

behaviour and will at all times notify authorities and police if

we observe suspicious behaviour near our trucks and goods.

We do not want to be a victim of smugglers, therefore we have

secured our trucks and loads with lock and use surveillance in

parts of the transportation process.

SPONSORSHIP AND CHARITIESIntercargo Scandinavia exist due to a strong will to succeed,

hard work, adaption, solidarity and innovative thinking. We

support athletes who fight hard to achieve their goals as well

as we like to take care and show responsibility in our society by

supporting unfortunate children, unemployment and charity for

disease-ridden people. That is why we support and collaborate

with:

CHILDREN’S WELFARE IN DENMARK

THE JOBCENTRE IN THE MUNICIPALITY

OF RANDERS

SOCCER TEAM HELSTED FREMAD I.F.

BICYCLE TEAM TEAM ROTARY

FAVRSKOV

RACE DRIVER AT THE EUROPEAN

LE MANS SERIES MIKKEL MAC





EDUCATION PROGRAMMESAt Intercargo Scandinavia we believe that performance and

success are closely linked to employee satisfaction. Therefore

we invest in our team and make sure that each individual has

the sufficient education, that matches his or hers ambitions

and personal development, so they feel comfortably challenged

in their daily job position. Our standards are high and we never

compromise quality, and therefore we seek to have the most

committed and responsible members in our team. We offer

education programs and the opportunity to develop to those

employees who show dedication, initiative and responsibility in

their work. We have offered education programs such as HD,

language courses such as Norwegian and Danish, IT-courses,

MBA and HR and do also execute a 2-year trainee program,

which we offer annually to those who get accepted as train-

ees in the company. Within the last year we have hired three

trainees who have begun in our trainee program. Additionally

two employees have passed their test for the truck license and

completed the education program for managing truck activities

at the terminal area.

INTERCULTURAL SYNERGIESWe see a great advantage in having a team of employees

consisting of different cultural backgrounds, this intercultural

composition adds value to the company and create a greater

understanding for different cultures, languages and mentalities.

The many nationalities in our company create a dynamic team.

We pay respect to the differences and perceive these varia-

tions in ethnic dissimilarity as an advantage in our performance

and daily operations. 40 % of our colleagues come from other

national and cultural backgrounds than Danish. We offer our

employees language courses in order to make sure everybody

feels understood, included and can work effectively with col-

leagues, suppliers and customers.

We are an international focused company and our main

business language is English and Danish, additionally we

master German, French, Swedish, Norwegian, Polish, Turkish,

Romanian, Portuguese and Spanish. We try to master as many

languages as possible in order to avoid misunderstandings in

the daily communication and create the most effective work

processes as possible.

Due to our values and cultural diversity our internal

policies and common understanding is, that bullying,

harassment and racism is not tolerated at any time

and we make sure, that each member in the team

feels welcomed and understood at their work place.

We are a modern company who believes in dialogue,

individual responsibility and, that a comfortable work-

ing environment is created due to our flat organisational

structure. This structure removes unnecessary bureaucracy

and facilitates a better communication between all members in

the company.

SOCIAL STATEMENTS

INTERNALLY



RECRUITMENTAs a result of our growth we are continuously hiring people. We

always look for passionate people to recruit in the team and

frequently have career openings for those, who show initiative

and who are comfortable working with a free but responsible

approach to the tasks. The company is continuously evolving

and we wish for our employees to do the same. Therefore we

support each individual in their career choice and try to give

him or her areas of responsibility that matches his or her com-

petencies and experience.

PHYSICAL WORK ENVIRONMENTIn the spring 2014 we expanded the office area and integrated

solutions that should optimize the work environment, such as

larger shared workspace and brighter office facilities. In the

terminal we take our safety precautions and demand that all

employees who walk around in this area have to wear safety

shoes and a safety west.

Furthermore we cooperate with the Danish working environ-

ment authorities that are obligated to inspect the premises

every fifth year, and who in 2012 rewarded us with a green

smiley due to an impeccable work environment.

To avoid the risk of fire and to show Intercargo Scandinavia’s clear

stance against smoking we have formulated a policy, where smok-

ing as well as alcohol is prohibited at the premises and ground of

this company. To maintain the low illness rate among the employ-

ees we offer healthy lunch and encourage our team members to

exercise. We offer access to a squash course as well as we offer

the employees to participate with the whole team at the annual

Danish running event DHL, where companies and individuals

compete on friendly terms in nice settings near forest and sea.

Due to our focus on health, safety and social activities we

have achieved a satisfying low rate on days of illness among

the employees. The sum of sick days within the last year has

been recorded in total numbers. The Intercargo Scandinavia

team has is in total been recorded ill 15 days out of a year. The

average number of sick days per person per year is less than

one day, which we at Intercargo Scandinavia are pleased with

and will attempt to maintain or even improve the great results

in the future.

PSYCHOLOGICAL WORK ENVIRONMENTIntercargo Scandinavia tries with its flat organization structure

to create a positive and non-bureaucratic atmosphere, which

should ease the communication between all members of the

team and at the same time, create a comfortable working envi-

ronment. Furthermore we have a policy for treating each other

nicely and speaking to one another in a proper manner as well

as no bullying, inappropriate behaviour or slander is accepted.

This will in all contribute to a comfortable working environment,

where all employees feel accepted and feel that they can talk

about issues with every member of the Intercargo Scandinavia

team. To increase an even further cohesiveness in the team we

arrange teambuilding days four times a year were the employ-

ees are offered the opportunity to connect and interact socially.



ACTIVITY YEAR OBJECTIVES STATUS IN PERCENT

Transport by train 2011 Increase train transport on the

route Italy-Denmark by 50 % by

2016.

We managed to increase train transport by 2014 to

30 % in total.

Eco-driving 2011 To educate and spread know-

ledge among the hauliers in

eco-driving.

The hauliers have to some extent knowledge about

eco-driving but have never been educated; the goal is

to educate all drivers ultimo 2015.

Internal quality

system similar to

the guidelines in ISO

22000.

2014 Get an ISO 22000 certification

or implement procedures equiv-

alent to the standard.

We have chosen to initiate our own internal quality

system. This have been implemented 100%

Supplier meetings 2014 Organize planned meetings with

all suppliers/ haulage contrac-

tors in order to strengthen

relationship and understanding.

The objective is to reach 100 %

participation within 2016.

We have initiated the project Fresh Movement. 15 % of

the suppliers participate and support the project.

The project started in June 2014 and we expect more

to sign in on the project this following year.

FUTURE

nom

atte

r.dk

OUR OBJECTIVES

Tolsagervej 6 . Hadbjerg . 8370 Hadsten . CVR nr: 20180498

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