CUSTOMER SERVICE GROUP ELECTRICAL & ELECTRONICS SECTION
Presented By:
SHARIFAH JUSOH
Principal Testing Executive/
Customer Service Group
Electrical & Electronics Section
Testing Services Department
01 October 2012
Introduction
CSG – Functions
CSG – Application Requirements
CSG – Challenges
Conclusion
CONTENTS
INTRODUCTION
WIRING ACCESSORIES II LAB
-MCB,RCCB, - Power tool,
- Wet battery & IP Test
SECRETARIAT
&
WIRING ACCESSORIES I Lab -Plug
-Socket outlet -Switches
Material test
-ball pressure test -glow wire test -tracking test
LAMP & ACCESSORIES LAB -Lighting & accessories
-Ballast -Starter
-Road Lighting -KELUAR sign / EMERGENCY
Exit
Consignment Lab
All imported products under ST
approvals
HEAD
AV & LIGHTING GROUP WIRING ACCESSORIES & IPM
GROUP DOMESTIC APPLIANCES GROUP
DOMESTIC II LAB -Fan
-Vacuum cleaner Rice Cooker
-Iron - Heating appliances
-Fan (performance test)
AUDIO/VIDEO & ELECTRONIC LAB
-Audio/video products -IT & Comm Equipment
-Medical Equipment -Laboratory Equipment
- Fire Protection Equipment
DOMESTIC I LAB -Refrigerator -Water heater
-Washing Machine -Water Dispenser
ENERGY EFFICIENCY -Refrigerator -Air condition
QUALITY, OHSE & ICC
CABLE -LV Cable,
- MV/ HV cable
OPERATION & TECHNICAL
CUSTOMER SERVICE GROUP
INTRODUCTION – EEST ORG. STRUCTURE (Apr 2012)
About CSG:
* Started operation on 2nd April 2012
* Operated under EEST
* Operated at Building 9, 11 & 12
* Looked into matters related to
Electrical & Electronics Product Testing
Why EEST has its own CSG?:
* In response to client’s need &
* Findings from our Internal Process Evaluation
The main objective:
To serve customers better through
* Faster service delivery
* Faster response
INTRODUCTION –
EEST CUSTOMER SERVICE GROUP (CSG)
CSG – FUNCTIONS
Main Functions:
1) To provide technical support for any test application
including:
a) Having technical discussion prior to test application/
submission
b) Providing guidance on all necessary documents and
items required for application
c) Updating applicant on progress of testing if necessary
d) Assisting client in interpreting and understanding our test
reports
e) Assisting client in checking validity of foreign test report
EEST CSG - FUNCTIONS
Main Functions (Cont’d):
2) To be as “technical enquiry point” eg. Identify relevant
standards, Test requirements, Critical Component &
Certificates, Regulation, etc.).
3) To issue quotation for testing services (Electrical &
Electronic Products).
4) To liaise with client in case of product failure or any
other abnormal occurrences while testing is in progress.
5) To assist client in identifying relevant test /regulatory/
country requirement including those for foreign
countries.
EEST CSG - FUNCTIONS
CSG – TEST APPLICATION REQUIREMENT
QUOTATION
APPLICATION
REVIEW & REGISTER
TESTING
ISSUE OF TEST REPORT
TEST REPORT
ENQUIRY
APPLICATION SUBMISSION
TEST APPLICATION NEW PROCESS FLOW
A. Document:
* Application Form PP1 & copy of Quotation
* Product Information:
- Instruction Manual
- Circuit Diagram
- Critical Component & Material List (CCM List)
- Approval Certificates or Test Report for CCM
- Technical Specification for relevant CCM
B. Test Sample and Parts
* Test Samples
* Relevant CCM
* Spare components
* Marking Plates
C. Payment
TEST APPLICATION REQUIREMENT
- AVE (AV PRODUCT/EQUIMENT)
- LAMP & ACCESSORIES
- HOUSEHOLD PRODUCTS (with Motor)
- HOUSEHOLD PRODUCTS (with Heating Elements)
- WIRING ACCESSORIES (Installation & Switches)
- WIRING ACCESSORIES (Switch Control Gears)
- ELECTRICAL MEDICAL EQUIPMENT
APPLICATION CHECKLIST (linked Doc)
CSG - CHALLENGES
* EE Products/Equipment – wide range; rapid change in
technology
* Application not submitted with some required items
* Test samples submitted separately from Application
documentation
* Product information not adequate for Quotation required for
group testing
* Information on product changes/modification not adequate
for Quotation required for verification tests
• Applicant’s Representative from Non-technical (EE)
background
CONCLUSION: CSG – WAY FORWARD
With the establishment of CSG, it is hoped that SIRIM
QAS International is able to provide better services (faster
delivery) and to satisfy client’s needs through:
* Application submitted complete with all required items:
No delay in testing due to insufficient documents/items.
* Non-direct testing related activities handled by CSG
members
Laboratory staff can concentrate on doing testing jobs.
* Faster & more efficient communication with customers
Discrepancies/abnormalities during testing can be quickly
followed-up and communicated to customers.
Inquiries / Contact
Sharifah Jusoh +603-5544-6266 [email protected]
Faizal Hakim +603-5544-5093 [email protected]
Mohd Adly Mohd Arif +603-5544-5171 [email protected]
EEST CUSTOMER SERVICES GROUP
Electrical & Electronic Section (EEST) Testing Services Department SIRIM QAS International Sdn Bhd Block 12, Persiaran Dato' Menteri P.O. Box 7035, Section 2, 40700 Shah Alam, Selangor,MALAYSIA
Mohd Ismail +603-5544-6259 [email protected]
THANK YOU FOR YOUR ATTENTION
www.sirim-qas.com.my
Electrical & Electronics Section (EEST) Testing Services Department SIRIM QAS International Sdn Bhd Block 12, Persiaran Dato' Menteri P.O. Box 7035, Section 2, 40700 Shah Alam, Selangor, MALAYSIA
Secretariat (General)
+603-5544-6253 / -6152
+603-5544-6272
