Data Networks, BSNL, New Delhi for internal use only

SUBSCRIBER MANAGEMENT

WITH

NEW CIM CLIENT SOFTWARE

Data Networks, BSNL, New Delhi for internal use only

CONTENTSCONTENTS

Features Installation Procedure Operations and Management Reports Summary

Data Networks, BSNL, New Delhi for internal use only

FEATURESFEATURES

1. SYSTEM REQUIREMENT

Hardware : Pentium Processor with 64MB RAM

Operating System : Windows 9x

Data Networks, BSNL, New Delhi for internal use only

2. Easy to Install

3. Very Simple to Use

4. Off-line Subscriber Creation to avoid load on Billing Server

5. Flexibility for Renewal from any Package to any other Package

Data Networks, BSNL, New Delhi for internal use only

6. No flexibility to modify contract end date and Balance etc.

7. No flexibility in selecting different admin, dialup and email user id’s

8. Identification of Service accounts.9. For Rural Dhaba maximum balance that

can be used in a year (8760 Hrs) is given at the time of creation itself

Data Networks, BSNL, New Delhi for internal use only

10. Advance Renewal10. Advance Renewal

Status of renewal is shown as Y/ N where Y means renewed and N means request has been accepted for advance renewal after expiry.

Data Networks, BSNL, New Delhi for internal use only

11. Version of CIM Client Software11. Version of CIM Client Software

S.N. Client Version Status

1 Continuum IP 4.2 Client

Obsolete

2 CGCim_V_1_0 Obsolete

3 CGCim_V_1_1 In Use

4 CGCim_V_1_2 To Come

Data Networks, BSNL, New Delhi for internal use only

12. Accounts with Fixed IP 12. Accounts with Fixed IP

Accounts with fixed IP will be provided after some time.

The provision is made in the CIM Client version 1.2

Select Edit and then Radius Configuration the screen will be as….

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Installation Procedure

Data Networks, BSNL, New Delhi for internal use only

PART A (Uninstallation of old CIM)PART A (Uninstallation of old CIM)

First of all, make sure that you have uninstalled old CIM Client software from your CIM Client PC. If you have already uninstalled this software go straight to PART B, otherwise do as instructed in Part A and then go to Part B.

Data Networks, BSNL, New Delhi for internal use only

Steps for Uninstallation of Old CIM Client Steps for Uninstallation of Old CIM Client VersionVersion

Start Your PC

Click on Start Button.

Go and Click on Settings

Click on Control Panel

Go and Click on 'Add/Remove Program' Icon. ( A list of Installed software programs will be shown when you

click this button )

Select the Old/Obsolete CIM Client Version

Then Click on the 'Add/Remove' button available just below the list on right hand side.

Data Networks, BSNL, New Delhi for internal use only

Select the option Remove, if prompted and click on Next, followed with and click on OK in Confirm Deletion window and Click on Don't Display this message again and Yes in Shared File Detected Window. Finally click on Finish.

Click on OK in Add/Remove Program Window

Also remove desktop shortcut for the CIM Client if there is any.

Data Networks, BSNL, New Delhi for internal use only

Part B for Downloading and Installing the Part B for Downloading and Installing the New CIM Client SoftwareNew CIM Client Software

Create a folder with name cim_client on C: Drive of your PC. Open Web Browser .Type the URL of the Server specified for

your Circle for downloading the software as per next table from CIM Client PC only. You would be prompted for User Name and Password. In User Field Enter nib_<city_name>and in the Password field,enter the email password of nib_<city_name> account.

Follow the instructions available on Web-Page which would open for downloading the CIM Client. e.g. for Solan NIB node ( which is in Himachal Pradesh). Refer the Table below, look for H. P. , the corresponding Server address is http://ludhiana.sancharnet.in:1757. Then in UserId and Password Fields. [for Solan, UserId is nib_solan and in Password field , enter the Email Password for nib_solan ]

Data Networks, BSNL, New Delhi for internal use only

Name of State Server Name (URL)

Haryana , UP (W), Uttranchal , New Delhi

http://newdelhi.sancharnet.in:1757/

Karnataka http://bangalore.sancharnet.in:1757/

Maharashtra http://pune.sancharnet.in:1757/

Punjab, J & K , HP

http://ludhiana.sancharnet.in:1757/

UP(E) http://lucknow.sancharnet.in:1757/

MP http://indore.sancharnet.in:1757/

W. Bengal, Assam, North East states

http://kolkata.sancharnet.in:1757/

Data Networks, BSNL, New Delhi for internal use only

Name of State Server Name (URL)

Kerala http://ernakulam.sancharnet.in:1757/

Gujrat http://ahmedabad.sancharnet.in:1757/

Bihar http://patna.sancharnet.in:1757/

Rajasthan http://jaipur.sancharnet.in:1757/

Andhra Pradesh , Orissa

http://hyderabad.sancharnet.in:1757/

Tamil Nadu , Pondicherry

http://chennai.sancharnet.in:1757/

Data Networks, BSNL, New Delhi for internal use only

Installation ProcessInstallation ProcessUse windows explorer to open the folder cim_client in your PCCIM Client Software which you have downloaded is a password

protected self-extractable zip archive. To unzip it you would need a password from Data Networks. This step is essential for obvious security reasons.

Send email from nib_<cityname>@sancharnet.in dnwne@sancharnet.in to obtain password for the archive. Password will be communicated to NIB node incharge only. Node incharge should indicate his name

and phone number(o) and (r) in the email. Once password is available double click on CGCim_V_1_x to

extract the complete software within the folder cim_client. Enter the archive password when prompted for the same

Data Networks, BSNL, New Delhi for internal use only

Now double click on CGCim_V_1_x to install the software automatically. During installation, click on Next, when prompted. As a final step click on Finish, which will restart your PC.

Please be Very Very Patient during installation and do not carry out any other operations while installation is in progress.

Send a confirmation on dnwne@sancharnet.in after successful implementation

Data Networks, BSNL, New Delhi for internal use only

Delete CGCim_V_1_x and CGCim_V_1_x from the c:\cim_client after installation due to security reasons.

Click on desktop icon Cg Cim v1.x to start CIM Client. Alternatively Click on Start -> Select Programs -> Select Cg Cim v1.x -> Click on Cg Cim v1.x to start CIM Client.

Data Networks, BSNL, New Delhi for internal use only

This completes the installation

Data Networks, BSNL, New Delhi for internal use only

OPERATIONS

AND

MANAGEMENT

Data Networks, BSNL, New Delhi for internal use only

CONTENTSCONTENTS

Login to CIM

New Account Creation

Account Renewal

Changing CIM Password

Password resetting etc.

Data Networks, BSNL, New Delhi for internal use only

Login to CIMLogin to CIM

Click on the Desktop icon of CG_CIM

OR

Run the New CIM Client from Start > Programs > Cg Cim Client v1.x > Cg Cim Client v1.x, you will get the screen

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Enter the valid CIM Client userid and password allotted to your node and click on Ok.If the userid and password is correct and it is authenticated on the Registration Server you will get next screen as…….

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Now You are Connected on the Registration Server through your CIM Client

Data Networks, BSNL, New Delhi for internal use only

If you give wrong User id or Password you will the message as….

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

This message board can also be seen after connecting to CIM

Go to Help Tab and select Message Board

Data Networks, BSNL, New Delhi for internal use only

If You are not able to connect to CIM pl. check the following

In MS Dos prompt go to C:\ > Path

Output must show the Path asPATH=C:\PROGRAMFILES\CGIL\CGCIM

\ORACLE\ORA81\BIN

Data Networks, BSNL, New Delhi for internal use only

If not thenIf not then

Edit the AUTOEXEC.bat File of Windows and put the line as

SET PATH="C:\ProgramFiles\Cgil\CgCim\Oracle\Ora81\BIN\"

Data Networks, BSNL, New Delhi for internal use only

New Account CreationNew Account Creation

Click on File and then Select New Subscriber, you will get Screen as…..

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

There are three sections

1. Demographic Information

2. Administration Login

3. Contract

Data Networks, BSNL, New Delhi for internal use only

NOTE: Except Middle name and Fax

number all are mandatory fields.

Data Networks, BSNL, New Delhi for internal use only

Allowed Field ValuesAllowed Field Values

Name, Address, Admin id

Allowed -->[a-z,0-9 and _]

Data Networks, BSNL, New Delhi for internal use only

Restrictions --> i) No Special Characters like &, @, #, %, *, (, ), ", ' etc

ii) Minimum = 3 characters

and Maximum = 32

Characters iii) Should not start with _

Data Networks, BSNL, New Delhi for internal use only

Admin Password : Allowed -->[a-z,A-Z,0-9 and _] Restrictions --> i) No Special Characters ii) Minimum = 6 characters

and Maximum = 12 Characters iii) Should not start with _

Data Networks, BSNL, New Delhi for internal use only

Fill all the entries carefully

Select proper Contract and click on + sign to associate this contract with this user.

The selected Contract will come in allotted contract and dialup and email id, passwords and balance with contract begin and end date will come automatically.

Data Networks, BSNL, New Delhi for internal use only

If you want to change the allotted Contract/ Package at this moment due to wrong selection then select it in the allotted Contract and click on - tab, to remove it. Now you can assign the new Contract to this Customer from the Available Contract list in same manner.

Data Networks, BSNL, New Delhi for internal use only

Things to be Noted here areThings to be Noted here are

Service account option

Account enabled option (default is enabled)

Access Time Restriction

CLI

Second Email id needs to be edited if available for the package

Data Networks, BSNL, New Delhi for internal use only

Access Time RestrictionAccess Time Restriction

you can fill up a time interval and the Dialup userid will be accessible in that period only. The format of this field is HH:MM-HH:MM, ie. if you want access restriction from 10:00 AM to 06:00 PM only then you have to give as 10:00-18:00 in the Access time field.

Data Networks, BSNL, New Delhi for internal use only

ImportantImportant

Packages with Access Time Restriction will be provided very soon.

Data Networks, BSNL, New Delhi for internal use only

CLI (Calling Line Identification)CLI (Calling Line Identification)

CLI can be added here itself for the Dialup id. (specially required for Dhaba accounts) Note that it should be exactly same as it is coming on the RAS (Remote Access Server).

Data Networks, BSNL, New Delhi for internal use only

ImportantImportant

CLI is compulsory for Dhaba Accounts

It will be introduced with other packages also very soon.

Data Networks, BSNL, New Delhi for internal use only

The Filled up account details will look like this…..

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Click on Create after making sure that all the entries are correct, this will create the account in Offline mode.

Similarly Create other accounts also. All the accounts will go on added in the offline list.

List of offline created accounts will look like

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Actual Account CreationActual Account Creation

In the File Tab click on Commit, this will actually create all the accounts earlier created in the offline mode.

If some error comes rectify them and commit again to create the account on the Registration server.

Data Networks, BSNL, New Delhi for internal use only

Account Renewal

Data Networks, BSNL, New Delhi for internal use only

For Account Renewals go to Edit menu and select Renewal, you will get the screen as …..

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Fill in Dialup userid and click on Find, now it will show the package allotted to this particular user id.

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

For looking previous Renewal Details you have to click on View.

 For doing Renewal select the package with

which you want to renew this particular userid, and click on Renew.

 As some of the Contracts/ Packages are

having two Email id’s two cases will come for such Renewals

Data Networks, BSNL, New Delhi for internal use only

CASE 1CASE 1

    If the old package has one email but the new package has provision of two email id’s then it will show the message as ……..

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

When you will click on Yes it will ask for 2nd E-mail id as…..

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Fill in the 2nd email id and password and click Update, it will be created and the screen will look like this….

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Now for Renewal to complete click on Commit.

RENEWAL IS DONE

Data Networks, BSNL, New Delhi for internal use only

CASE 2CASE 2

If the old package has two Email products (for 1000 H Contracts) but the renewed package has only one email then it will show the message as …….

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Click OK to proceed further and then click on Commit to complete the renewal.

Data Networks, BSNL, New Delhi for internal use only

Changing CIM Client Password

Data Networks, BSNL, New Delhi for internal use only

For Changing CIM Client Password go to File menu and select Change CG-Cim Password, you will get this screen

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

You can give the new password and click on OK

KEEP YOUR PASSWORD SAFE AND SECURED

Data Networks, BSNL, New Delhi for internal use only

Updation of Passwords, Demographic information, Access Time, CLI etc.

Data Networks, BSNL, New Delhi for internal use only

If you want to look for any user id (for first name, last name, admin id or dialup id) in the database, you have to go to Edit menu and select Find, you will get the screen as...

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Do the required changes and Click on Update to make the changes effective.

For Dialup password change fill in the new password in the password field against the Dialup id

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Double click to open the Subscriber details as ….

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

To see Subscriber’s Current Usage report select the Subscriber and Click on Usage.

(As Usage archival is a continuous program (As Usage archival is a continuous program you can see the usage report for 2 to 5 days you can see the usage report for 2 to 5 days only)only)

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

REPORTS

Data Networks, BSNL, New Delhi for internal use only

Select View from the main menu and click on Revenue Report, you will get the next screen as …

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Select proper From date according to the requirement.

(It is recommended that you keep daily report)

Data Networks, BSNL, New Delhi for internal use only

Detail ReportDetail Report

This report gives ……

The Account renewal report of the node for the given period

Account creation report of the node for the given period

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Summary ReportSummary Report

This gives the Report forPackage renewal and creation statistics

report of the node for the given periodPackage wise revenue statistics report of

the node for the period

Data Networks, BSNL, New Delhi for internal use only

Date wise revenue report of the node for the period

Package statistics report as of now

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

Data Networks, BSNL, New Delhi for internal use only

These Reports gives the insight about all the Creations/ Renewals, Package wise Subscriber details etc. Also the Revenue report for the particular Node gives the actual earnings for our Organization.

Data Networks, BSNL, New Delhi for internal use only

These Revenue reports can be put up to SSA Head for Perusal.

Data Networks, BSNL, New Delhi for internal use only

SUMMARYSUMMARY

Data Networks, BSNL, New Delhi for internal use only

Please be extra careful and Please be extra careful and patient while working on CIMpatient while working on CIMWe request you not to We request you not to experiment with the CIMexperiment with the CIMIf anything is not working as per If anything is not working as per your understanding please raise your understanding please raise the problem on Helpdesk or call the problem on Helpdesk or call us over telephoneus over telephone

Data Networks, BSNL, New Delhi for internal use only

Do not use the CIM Client PC Do not use the CIM Client PC for Internet browsing, for Internet browsing, downloading Emails etc.downloading Emails etc.

Keep the PC protected against Keep the PC protected against the viruses using Anti Virus the viruses using Anti Virus solutions.solutions.

Keep the PC password protected Keep the PC password protected also.also.

Data Networks, BSNL, New Delhi for internal use only

THANK YOUTHANK YOU