Delivery Manager OverviewMetaPack DM

This year over 30,000,000 parcels will be delivered using MetaPack’s softwareThis year over 30,000,000 parcels will be delivered using MetaPack’s software

Questions…

Parcel and pallet delivery is critical to your business.

Are you in full control?

Do you get the best service?

Are you getting the best price?

Are you and your customers fully informed?

Do you have the required contingencies?

Our Customers

Leading retailers have increased their control over their parcel and pallet deliveries by using MetaPack’s independent Delivery Manager system. MetaPack DM improves service and reduces cost. Now this powerful but simple system is more widely available.

Our Customers: SME

eCommerce- Partners

Why a new delivery system?

The parcel and pallet delivery environment is a tough one. Your customers

want high service quality, flexible delivery, better information and competitive

pricing.

The range of services offered by carriers change, while pricing tariffs become more

complex. Carrier ownership changes. Some carriers stop trading. Carriers change

their systems.

Are you in control?

MetaPack offers one simple interface to independently manage any range of

parcel and pallet carries, more convenient and cost effective than using the carriers’

own despatch systems. You are fully informed and in complete control. You will

reduce cost and increase service quality so that your customers’ requirements

are met and delivery becomes a competitive advantage.

MetaPack DM puts you in control

Use your system to manage carriers and put yourself in control:

Use one simple system to manage all of your carriers

Make your data entry and despatch area more efficient

Choose carriers according to lowest cost or best service or your customers’ preference, or any mixture of these criteria

Bring carrier pricing into your own system for analysis and decision making

Capture all the discounts and rebates available

Avoid all the surcharges that carriers can add

Set automatic carrier selection criteria for each delivery, for each type of parcel, for each service and then let the system manage this correctly, right first time, every time

Guarantee carrier contingency so you are never let down

Manage carriers to meet your needs: not the other way around

MetaPack DM keeps you informed

Use your system to be fully informed about delivery and carrier service:

Respond to customer enquiries in the quickest way possible with the most information available

Be aware of delivery problems that are about to happen or that have just taken place: pro-actively manage your customer relationships

Analyse all of your carrier’s performance with comparable data on the same screens

Understand carrier weak spots by product type, geography and depots

Measure failure against SLA agreements

Confirm your invoices with your own data

MetaPack DM serves your customers

Use your system to increase customer service

Improve first time delivery success by choosing the correct carrier for each job

Improve delivery contingency with back up carriers

Use carriers for regions and depots where their service levels are highest

Reduce return to sender and number of carded deliveries

Allow customers to track their own deliveries online

Improve customer care processes ( speed and accuracy )

Add new carriers easily and quickly

And what do the carriers get out of MetaPack DM?

For Carriers MetaPack provides preferred:

weight and dimensions: some carriers want small products, some medium, some large etc

post codes and regions: some want urban, others have advantage in rural areas etc

services: some want same day, some next day, some two day etc

procedures: some want left safe, others only provide proof of delivery

quality: no hand written labels or non conforming labels

And reduced cost to serve: no despatch systems and hardware support

So it is a win/win!

Most parcel carriers don’t want to take all of a shippers traffic. By giving carriers the business that they want we can reduce your costs and increase your service.

Summary

Use one simple system

Take control

Improve service

Save money

Be informed

Maintain contingency

MetaPack’s DM…..all carrier systems, in one

MetaPack DM is a pay-as-you-go web based platform integrated to all major UK carriers.

Access, allocate, control and track any carrier service through one web screen

Execution at the point of despatch

Benefits

Lower carrier outbound

costs

Lower data entry,

warehouse and

despatch costs

Greater business

continuity/lower

business risk

Higher levels of

customer satisfaction

Execution enables the multi carrier approach by intelligently streaming shipments to a range of carriers and by efficiently managing the despatch process.

Standard carrier label print and manifesting

Execution Service facilitates use of a common label printer, A4 printer and stationery set to meet the requirements of all carriers.

Label printing

Manifest printing

Save without reducing carrier rates

DM can usually cut carrier costs by 10 to 20%, without reducing carrier rates, by: selecting the best carrier for each consignment; automatically navigating complex tariffs by destination, weight and dimensions; avoiding costly surcharges; eliminating over-servicing and managing best insurance costs.

Carrier cost savings

vs. current carrier cost

-10 %

-20 %

Cut carrier spend without reducing carrier rates!

…and reduce process costs:

Streamline pick, pack & despatch process

Reduce manual keying in

Reduce cost of customer care (cost per call)

Reduce damages and returns

Make better use of pallet deliveries

Reporting services total visibility in a single view

Reporting services generates parcel status and performance reporting for multiple carriers.

Benefits Lower call centre costs

– fewer and shorter calls relating to deliveries

Greater customer satisfaction and retention

SLA monitoring of carrier performance

Greater (carrier) management productivity and focus

Refinement of carrier selection by depot, postcode etc.

MetaPack DM results

Parcel and pallet delivery is critical to your business

Full control

Best service

Best price

You and your customers fully informed

The required contingencies

………..through one simple system