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Demystifiing Social Media Analytics

Date post: 15-Jul-2015
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#SMX #23B | @Portent | @SaraLingafelter
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Page 1: Demystifiing Social Media Analytics

#SMX #23B | @Portent | @SaraLingafelter

Page 2: Demystifiing Social Media Analytics
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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

Business Goals

Metrics

Tactics

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

http://bit.ly/17i0vKg

http://bit.ly/17FuYz7

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

Page 15: Demystifiing Social Media Analytics

( Modified from a recap slide from Avinash Kaushik at Mozcon 2013 )

#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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• New website visitorsNew customer

acquisition

• Track visitor loyalty & visitor recencyIncreased

customer retention

• Track share of voice / conversationGain against your

competition

• Survey!Brand awareness*

#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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Creepy Cool

#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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Even Cooler

#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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#SMX #23B | @Portent | @SaraLingafelter

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