THE 2017 NATIONAL CONFERENCE
FOR REGISTRARS AND DIRECTORS OF
ENROLMENT IN INDEPENDENT SCHOOLS
JANUS CONSULTING
DEVELOPING
PERFORMANCE
PEOPLE
The rare but essential tricks of the trade the most successful registrars know
SWITCHING ON MY CORE SKILLS
MAY 18–19, 2017DOUBLETREE BY HILTON HOTEL 270 Flinders Street, Melbourne Victoria
8.30 AM COFFEE & REGISTRATION
8.40 AM WELCOME
9.00 AM THE KEYNOTE PRESENTATION
MANAGING YOUR DIFFICULT CONVERSATIONSThe Registrar confronts
difficulties in so many different
situations. If these difficulties
are not managed successfully,
the ramifications are serious, if
not very serious. Some people
have learned what they should do
when confronting upset, anger,
unreasonableness or accusation.
More, they expect the outcome to
be positive. What do they know
about difficulty management that
most of us don’t? What techniques
have they learned to apply?
Mary Ferguson Director,
Ignite Coaching, Australia
9.45 AM THE STUDIO ON DIFFICULT QUESTIONS
MANAGING YOURSELF IN A DIFFICULT SITUATION Four specific skill development
exercises, relating to the way
you should manage yourself
when confronted by anger,
aggression, unreasonableness and
distress, will be worked through.
Each exercise will culminate in
establishing when the “EAR’
moment is reached, when you
should build empathy, agreement
and rapport.
Mary Ferguson Director,
Ignite Coaching, Australia
10.45 AM
MORNING TEA
11.15 AM
COMMUNICATING EMPATHETICALLY WITHOUT GETTING INTO TROUBLE WITH THE LAWSaying ‘no’ without offending;
relevant discrimination legislation;
empathising without admitting
liability; dealing objectively with
a separated family in situations
where parents have differing
views as to their children’s
education; “modern families”
including same-sex couples or a
family with a transgender student
or refusing an enrolment because
of what another school says
about a particular student are just
some aspects of the law seen on
a daily basis in a busy Registrar’s
office. This practical presentation
is designed to review and touch
on these matters which are
becoming increasingly important
in Australia’s education sector.
Ben Foley Toowoomba Grammar School,
Toowoomba, Queensland
12.15 PM
Q&A SESSION & TAKE-BACK
12.45 PM
LUNCH
1.45 PMMY ESSENTIAL SYSTEMS, PROCEDURES AND RECORD KEEPING SKILLS: WHAT I ACTUALLY DO AND WHERE I PLAN TO IMPROVE THESE.
The data, the filing and the
information that carries the initial
enquiry to closure; enrolment
systems; the data management
systems and the predictors on
DAY 1 THURSDAY MAY 18, 2017
catchment behaviour; the ‘last-
minute’ file and keeping the staff
well informed.
Denise Kain, Mt. Scopus College,
Melbourne, Victoria.
2.45 PM
AFTERNOON TEA
3.15 PM
“THE REGISTRAR’S BEST FIT WITH THE MARKETER”. “Great web-site, beautifully
produced. Terrific tour. Great kids.
But, it’s been that way at each of the
schools we are looking at. Where
are you different, even distinctive?”
Marketers know lots about brand,
image, style and message. They
know the importance of getting
the family to school’s front gate.
But few understand that there are
many more hurdles to overcome
before closure and commitment.
How can the registrar use their
expertise to complement the
enrolment process? What input
into the marketing strategy should
the registrar have? Negotiating a
workable outcome.
Graeme Syms, Head of Admissions,
Kings College, NZ
4.00 PM
STUDIO ON BEST FIT WITH MARKETING
4.15 PM
Q&A AND TAKE-BACK
4.45 PM
DRINKS Sponsored by
Bridge Consulting
THE CONFERENCE WILL FOCUS YOUR ATTENTION ON• DifficultConversations
• DifficultSituations
• Legalparameters
• EfficientDataManagement
• Apositiverapportwith
Marketing
• ConfidenceandQuick-Thinking
• Makingcomparisonswork
foryou
• Winningcommitmentsand
achievingclosure
• Anopenforumfortheburning
questions
DAY 2 FRIDAY MAY 19, 2017
Conference Fees and Registration The complete conference fee for the two days and including the cost of a buffet lunch and
morning tea on both days will be:
“Early Bird” Two Day Conference Fee (not including GST) $ 1030
Full Fee Two Day Conference Fee (not including GST) $1290The ‘Early Bird’ concession will apply to all two day enrolments received by 4pm, Friday, March 17, 2017. It will also apply to all second and subsequent enrolments received from the one school at any time before enrolments close. The final date for registration will be May 11, 2017.
A cancellation policy applies. Cancellations before March 17, 2017 will receive a full refund less 20%: cancellations before April 10, 2017 will receive a 50 % refund but any cancellation after April 10, 2017 will not warrant a refund. A substitute is always welcome if a delegate finds that unforeseen circumstances have arisen which prevent attendance.
9.00 AMTHE OPEN FORUM: OVERCOMING LONELINESS and BURNING ISSUES
Registrars are professionally lonely.
Usually, there is only one on staff
and so they cannot discuss issues
with like-minded practitioners.
Delegates will be asked to note
the issue they would most like to
discuss with a colleague registrar at
the outset of the Conference. From
that input, a number of ‘like-minded’
syndicates will be established with a
list of the issues they are to resolve.
Each syndicate will report back to
the Conference with the solutions
and with the issues that remain
unresolved.
The Conference Chair
10.15 AM PLENARY & TAKE-BACK
10.45 AM MORNING TEA
11.15 AM BEING CONFIDENT, THINKING QUICKLY ON MY FEET, AND NOT OVER-COMMITTING WHEN ASKED ABOUT A COMPETITOR’S STRENGTHS.The Registrar usually conducts the
‘closure’ interview. All the niceties
have been put on the table: the issue
now is commitment and closure
with an enrolment form signed. For
the sake of this exercise, we will
assume that the school wants the
enrolment. How should the registrar
manage the interview? Planning?
Confidence? Quick-thinking?
Neither over-committing nor under-
playing. Obtaining commitment and
a signature. Great skills to master
and employ.
Andrea McCall, Andrea McCall and Associates.
11.45 AM THE STUDIO ON CONFIDENCE AND QUICK-THINKING.
12.00 PM THE TAKE-BACK
12.30PM LUNCH
1.30 PM “WINNING COMMITMENT”While more difficult today,
particularly as you are often
working with three generations,
there are golden rules for securing
family commitment early in the
family’s relationship with the
school. More difficult is retaining
that commitment across the whole
enrolment period but again, there
are some classic strategies to work
with.
Tony Conabere, Director, Janus Consulting.
2.15 PM THE STUDIO ON COMMITMENT
2.45 PM Q&A SESSION & TAKE-BACK
3.15 PM SUMMATION
3.30 PM FAREWELL
✁By email [email protected] By fax 61 3 8672 0706 By mail 4/74 Stokes Street, Port Melbourne Victoria 3207 Phone enquiries 0414 295 048
Name Surname
School
Postal
Address
Telephone Email
“Early Bird” Fee ($1030 plus $103 GST) $1133 (available until March 17, 2017) Full Conference Fee ($1290 plus $129 GST) $1399
PAYMENT METHODS ABN 52 151 218 067
EFT payment to Ianus Consulting Pty Ltd at Westpac BSB 033 243 ACC No. 45 4171
Credit card Please charge my Visa Mastercard in the amount of $
Card No. Expiry CCV
Cardholder Name
Will you attend drinks Yes No
The Conference will be held in Melbourne at the Doubletree by Hilton Hotel, Melbourne.
REGISTRATION Send each completed registration form
THE PRESENTERSTONY CONABERETony Conabere is an Honorary Fellow of the ACEL and a Director of Janus Consulting. After a long and outstanding career in educational leadership over nearly three decades at Wesley College and The Knox School, he now consults with independent schools, specialising in change and project management, risk and financial management and quality assurance systems based on the philosophy of continual improvement.
ANDREA MCCALLAndrea McCall’s background is in Human Resources Management. She also holds qualifications in History and Politics. Her extensive career has included running her own business, lecturing at a number of Victorian Universities and as a State Member of Parliament, representing Frankston. She is a sought after speaker at conferences and runs seminars on a variety of topics. She is tutor at U3A, Frankston. Andrea is also a member of the ACFE Board (Adult Community and Further Education) and Chair of its Youth Taskforce. Andrea migrated to Australia in 1981 and now lives on the Mornington Peninsula.
DENISE KAINFollowing two decades in the tourism and hospitality industries in Australia and the UK, Denise Kain brought her passion for customer service and business to the role of Enrolment Director at her old school, Mount Scopus Memorial College. Qualified with a Master of Business, her career has included roles in operations, business management and sales and marketing. Being a member of the College’s leadership team, an Old Collegian and a current parent of three primary school-aged daughters provides a keen insight into what parents want and expect. Denise focuses on balancing the business interests of the College with the demands of enrolled and current families, using data to inform strategy and direction, and process improvement across a range of areas across K-12 at Mount Scopus, Victoria.
GRAEME SYMSGraeme has been Head of Admissions at King’s College in Auckland since 2013. King’s has 1060 students, the first 2 years are single sex boys education and the final 3 are co-educational. There are 400 boarders, of which 64 are girls making it the largest boarding school in New Zealand. He
oversees all enrolments, both Domestic and International, interviewing all prospective families and students. He runs information sessions, tours and is the King’s face at Boarding Seminars and Shows. Prior to this role Graeme was the Housemaster of Selwyn House, King’s College, for 11 years and has been involved in boarding for in excess of 20 years. He has taught Geography and Social Studies at both King’s College and Auckland Grammar School during his career in education. Having been at the leading Independent and State Schools in Auckland, Graeme brings to his role knowledge of what it is to be a parent, teacher and passionate educator.
MARY FERGUSON MaryFerguson,DirectorIgniteCoachingAustraliaPtyLtd,SeniorLeadershipFacilitatorandConflictResolutionExpert.
Mary has extensive experience as a senior level international consultant designing and delivering coaching and training programs to the corporate, public and education sectors. Her expertise is firmly anchored in the latest evidenced based research into conflict resolution, leadership, positive
psychology, human behaviour and organisational culture change.
As an NMAS accredited mediator, Mary regularly works with her clients to untangle the knots of personal conflict and gain understanding of best practice to resolve conflict within their teams. As a facilitator and keynote speaker, Mary’s style is dynamic, warm, pragmatic and inclusive.
Mary’s areas of specialty include: conflict resolution; conscious communication; difficult conversations; building resilience and wellbeing in leaders and teams; mindfulness technique training, and coaching programs for women leaders.
BEN FOLEYMr Ben Foley has been the Director of Enrolments since December 2010. Mr Foley, a former lawyer by profession, specialised in workplace, employment and discrimination law whilst in practice with previous experience in family law. Mr Foley also has a commercial background in the agribusiness sector, having worked for a publicly listed company in sales and marketing in Queensland and Victoria.
