DSi Transport Manager ®

Presented by Carolyn LeeSpecially prepared for Slideshare

Current Dispatching Environment

• Handwritten forms and paperwork for dispatchers and drivers• Inefficient communication – in-person, phone, text, emails• Don’t know where your drivers are• Redundant entry during billing – sometimes inaccurate.• Re-active culture – ex. Last minute changes• It works

DSi Transport Manager ®

• Streamline dispatching process from quote to invoice

Quote Schedule Dispatch Work Invoice

Repeat Customer

• Data is carried seamlessly from one step to next – eliminate redundant, inaccurate entry

• Same data is communicated to all personnel involved – dispatchers, drivers, managers

• Keep records of past moves in a centralized place – easy to retrieve by search

indicates typical pain points in traditional dispatching

Quote to Dispatch

• Shortcuts and templates to speed up entry

• Retrieve machine weight and dimensions

• Print or Email quote • Easily convert quote to order• Immediate access to helpful

tools

Organize and Schedule

• Drag-and-drop scheduling with Timeline

• Up-to-date view of your fleet with DSi Mobile

• Find orders easily with customizable search filters.

• Shared data– everyone sees the same schedule

Efficient Dispatching = Know where drivers are (GPS) + Where they are going (Scheduling)

Dispatch and Perform Work

• Receive load data wherever they are– Cuts down phone calls– Re-route drivers easily

• Drivers are tied into the system to add valuable timestamp data that is otherwise hand-keyed– Out for Pick-up, At Pick-up, Out for

Delivery, etc.

• Driver tools – HOS compliance, Photo attachments, Fuel logging, Messaging

Billing

• Include all incidentals and surcharges • Customize invoice template to include

information that customer wants• One-click Invoice – Email or Print• Flexible – Mult. Orders per invoice• Integrated with Accounting System

Be ProactiveRe-active: Having to hear the customer say “Why is this on my invoice?” and then reacting to it.

Pro-active: Telling the customer ahead of time “XYZ happened and we incurred this charge. However, it will show as being credited on your invoice.”

Overcoming weaknesses

• Tying the Quoting process in ensures that everyone involved knows what the customer expects

• Mobile devices allow schedule changes and last-minute requests to be communicated to drivers quickly

• Accurate records of work performed provides an clear picture during billing and settlements

• Data is ready to generate invoices so they can be sent out quickly

Quote Schedule Dispatch Work Invoice

Repeat Customer

Benefits

• Save time at every point in the dispatching process• Better communication across the organization• Eliminate hand-written paperwork• Eliminate time spent filing and ‘looking for’ orders• Easily train or cross-train employees• More data = better decisions• Everyone is on the same page – Better

communication

Results – in numbers

Typical gains:• Reductions in Overtime of 50%• Reductions in Time from “Call Off” to Invoicing of

50%• Increase in Truck Utilization of 50%• Reduction in Outside Hauls of 50%• Reduction in Fuel Expenses of 10 – 15%• Reduction in Fleet size

Additional Features

• Reports• Metrics and analytics dashboards• Alerting • Payroll Integration• Fleet Maintenance• eLog, HOS compliance• Change management• Training

Thanks for your attention!

Any questions?

Things to think about…• In your current dispatching operation, what is the most

tedious part of the process?• Where does miscommunication happen the most?• If everyone involved ‘shared a brain’ what would be the

biggest benefit?