KUTEKA MAHINDI________________________

HOSPITALITY PROFESSIONAL

ABOUT MYSELF SKILLS AND KNOWLEDGE ACQUIRED WORK EXPIERENCE RESUME CONTACTS

_________________________________________________________________________

WELCOME

About Myself At a tender age I learned the significance of hard working, strong work ethics, determination, diligence, organization and team work. Growing up in a society where everyone is a farmer and where physical labor implicates, helped my abilities and willingness to possess a positive attitude in working on adverse conditions. The passion for hospitality started long back ago(2004) while working as backer’s man. While working I realized that cooking is something I wanted to pursue. I went to a technical college to study hospitality operations

After completing to study the fundamentals of hospitality, I had aspiration to know more in the managerial issues, then final I went back to school for my BA(Hon)international hospitality management at university of derby.

Today I'm proud to present the skills and knowledge I have acquired while study at university of Derby for a period of 3.5 years. Initial before I started with the university of derby I was lack on various attributes that the hospitality industry requires.

Summary of skills and knowledge acquired

Time management, Organizational awareness, Team work, communication skills, Leadership skills, Customer Service and Confidence Building.

 

Prepared byKUTEKA MAHINDIID. 100345410International Hospitality ManagementApril 2016

Skills and Knowledge Acquired

• Organizational Awareness: The level of understanding I have in different aspects of the of the hospitality industry. (back of the house skills).

• My first year at the university I was introduced to Food and Beverage where i learnt various cooking methods and customer service skills.

• • Throughout the course of

• my studies I learnt various

• knife skills and various types

• of cuts which increase the

• visual demand & experience

• of food in the hotel industry.

During the course of my studying I came to realize how influential is customer service in my career. To offer customers with quality service or product in order to exceed their expectations and meet their satisfactions (Lillcrape&Deniss,2010). I had opportunity to attend several customer service trainings and workshops.

I had the opportunity to work at one of the Leading hotel brand in Africa (cresta hotels) . In that case I am now more equipped with Knowledge on how to provide prominent Service in order to exceed customer expectations and satisfaction.

Customer Service

Leadership skills

Leadership has been defined as the ability to direct, motivate and guide other people to support your decision and vision while make their own (Hai-yan & Baum,2006). During the course of my study I become a member of student representatives.

I was focusing on the development of sports in the university. Leading people taught me that as a leader my actions should inspire others, do more and become more. The period I was in the committee helped me to develop my leadership skills and learn more about leadership styles. I managed to lead groups of different sports codes and organized several events.

Team work

Team working is a vital aspect that a graduate should possess.

Team work is very crucial and very essential for business.

According to Fetsch & Bradley(2008) ,team work refers to

working with others to achieve a collective goal using their

distinct skills and providing productive response

notwithstanding any conflicts may exist among individuals.

I have been focusing on developing essential skills for teamwork;

Participating ,listening, persuading,questiong,sharing and helping

others when working as a group. I attended several team building

exercises in order to develop my teamwork capabilities.

Problem Solving

Problem solving is the ability to tackle or solve a variety of

difficulties(Hai-yan & Baum,2006). This a very distinctive

characteristic of the hospitality management graduate.

From the first class at the university I was introduced to

systematically problem solving skills training.

I have learnt how to apply various approaches and strategies

in order to have a better understanding of complications and

how to classify the concrete steps to implement a solution.

This is one valuable skill, and one that hospitality management graduate should be more aware of.

Communication Skills

Communication is simply the action or process of transferring information from one person to another or one place to another (Hai-yan & Baum,2006).

It involves be vocally(using voice) or written (emails/digital medias).

Being able to communicate effectively is the best life skill an induvial should have. I demonstrated numerous good communications skills throughout the course of my study being verbal or non verbal. Throughout the course of study I came to realize to have developed my personal and interpersonal communication skills. Communicate effectively with other colleagues and hospitality professional

At attachment I demonstrated good communication skills with international guests and other employees. I have a good listening skill which also helps me to receive instructions appropriately and enables me to perform well.

Confidence Building

Having confidence is an essential attribute or life skill

an individual should have. For the past years I worked

tremendously on building my confidence.

Numerous presentations I carried out during the

course of my study played major role on my

confidence building. I believe on myself and on what

ever I do and I'm that person who is willing to take

risks and work hard to attain better changes. I learnt

that confidence building is more about admitting my

mistakes and learn more from them.

Networking

Networking according to Brilliant Networking (2008) is building a mutually understanding with others and developing beneficial relationship with them.

My participation at the Francistown marathon as a Marshall volunteer played a significant role on my networking skills.

Went to Khama Rhino Sanctuary in a school trip, I have opportunity to networking with employees from different departments.

During school vacations I visits hotel establishments and meet with managers in different departments discussing various contemporary issues affecting our industry.

Time refers to the ability to do tasks effectively ,well in advance and efficiently(Fetsch & Bradley,2008) I personally able to manage time by following my time table

and using of dairy and calendars to reflect on my schedule and achieve all set goals.

I'm able to divide and balance my time in weekly activities( friends, school work and family).

Managed to submit all my school work well in advance. I worked hard to always be early to lessons, finally I managed to execute tasks I was assigned during internship.

Time management

Self Awareness

I'm very humbled person who always respect other people’s opinions. I'm honesty and always listen to others attentively. The outcomes towards my self awareness is that I gained respect others and people I worked with during attachment.

According to Moh-Shamsudin & Chuttipattana(2012) self awareness is the ability for an individuals to recognize their strengths and weakness. Able to identify my strengths and weakness helps me to react, network and building a good reputation with others.

Community Based Activity

Responsibility that an individual or organization plays in order to give back to the community they operate or live. The concept has been related to business by many authors as corporate social responsibility. We(hospitality students)donated clothes and bought stationary for a needy student in Gerald Estate.

Ever since childhood I took part in every sports development in every community I lived. Playing for local team as a way of giving back to the community.

Work Experience This is an experience an individual gains while at

work, performing a specific task in a specific field.

This experience enhances my knowledge and

understanding the hospitality field.

2006 -2007 Bakers Man

2008-2010 Chef, housekeeper, waiter and front

office

2010-2013 Freelancer in tour guiding

2015- Training Manager

Conclusion

The privilege I have been the with the University of Derby, I'm humbled to say I have acquired and developed numerous skills. Team work, Leadership skills, Networking, communication skills, self awareness Time management and confidence building. As I leave the university I have no doubt to perform well in the industry.

The capabilities I have as I leave the university can help me to work as a Head Chef, Restaurant Manager, housekeeping Manager or any management position in a hotel setup.

Contacts & Resume

Personal Contacts Email address : mahindik@gmail.com Cell phone : +267 71517372 Blogger : hptt //www.mahindikuteka@blogger. Facebook : Ortega Ras Mahindi Mahindra Twitter : Ortega Mahindi

References

Brilliant Networking (2008) Networking skills for international students. Harlow . Pearson Prentice-Hall.

Fetsch,R. and Flashman,R.(2008) The successful Person: on time management.{Online}.available at:

www.uk.edu. (Assessed 20 February 2016).

Hai-yan,K.and Baum,T.(2006) Skills and work in hospitality sector : The case of hotel front office employees

in China, International Journal of Contemporary Hospitality Management,18(5),120-130.{Online}

http://ijbssnet .com /journal/vol_2_No_21_special issue_November_2010/10.pdf. (Assessed 23 February

2016).

Lillicrap, D. & Cousins, J. (2014) Food and Beverage Service.8th edn. London: Hodder Education.

Mohd-Shamsudin,F. and Chuttipattana,N.(2012) Determinants of managerial competencies for primary care

managers in Southern Thailand ,Journal of Health Organizational and Management,26(3),68-78.

Thanks for pay attention ………………………………………

Questions and comments are highly welcomed !!!!!!!!!