KUTEKA MAHINDI________________________
HOSPITALITY PROFESSIONAL
ABOUT MYSELF SKILLS AND KNOWLEDGE ACQUIRED WORK EXPIERENCE RESUME CONTACTS
_________________________________________________________________________
WELCOME
About Myself At a tender age I learned the significance of hard working, strong work ethics, determination, diligence, organization and team work. Growing up in a society where everyone is a farmer and where physical labor implicates, helped my abilities and willingness to possess a positive attitude in working on adverse conditions. The passion for hospitality started long back ago(2004) while working as backer’s man. While working I realized that cooking is something I wanted to pursue. I went to a technical college to study hospitality operations
After completing to study the fundamentals of hospitality, I had aspiration to know more in the managerial issues, then final I went back to school for my BA(Hon)international hospitality management at university of derby.
Today I'm proud to present the skills and knowledge I have acquired while study at university of Derby for a period of 3.5 years. Initial before I started with the university of derby I was lack on various attributes that the hospitality industry requires.
Summary of skills and knowledge acquired
Time management, Organizational awareness, Team work, communication skills, Leadership skills, Customer Service and Confidence Building.
Prepared byKUTEKA MAHINDIID. 100345410International Hospitality ManagementApril 2016
Skills and Knowledge Acquired
• Organizational Awareness: The level of understanding I have in different aspects of the of the hospitality industry. (back of the house skills).
• My first year at the university I was introduced to Food and Beverage where i learnt various cooking methods and customer service skills.
• • Throughout the course of
• my studies I learnt various
• knife skills and various types
• of cuts which increase the
• visual demand & experience
• of food in the hotel industry.
During the course of my studying I came to realize how influential is customer service in my career. To offer customers with quality service or product in order to exceed their expectations and meet their satisfactions (Lillcrape&Deniss,2010). I had opportunity to attend several customer service trainings and workshops.
I had the opportunity to work at one of the Leading hotel brand in Africa (cresta hotels) . In that case I am now more equipped with Knowledge on how to provide prominent Service in order to exceed customer expectations and satisfaction.
Customer Service
Leadership skills
Leadership has been defined as the ability to direct, motivate and guide other people to support your decision and vision while make their own (Hai-yan & Baum,2006). During the course of my study I become a member of student representatives.
I was focusing on the development of sports in the university. Leading people taught me that as a leader my actions should inspire others, do more and become more. The period I was in the committee helped me to develop my leadership skills and learn more about leadership styles. I managed to lead groups of different sports codes and organized several events.
Team work
Team working is a vital aspect that a graduate should possess.
Team work is very crucial and very essential for business.
According to Fetsch & Bradley(2008) ,team work refers to
working with others to achieve a collective goal using their
distinct skills and providing productive response
notwithstanding any conflicts may exist among individuals.
I have been focusing on developing essential skills for teamwork;
Participating ,listening, persuading,questiong,sharing and helping
others when working as a group. I attended several team building
exercises in order to develop my teamwork capabilities.
Problem Solving
Problem solving is the ability to tackle or solve a variety of
difficulties(Hai-yan & Baum,2006). This a very distinctive
characteristic of the hospitality management graduate.
From the first class at the university I was introduced to
systematically problem solving skills training.
I have learnt how to apply various approaches and strategies
in order to have a better understanding of complications and
how to classify the concrete steps to implement a solution.
This is one valuable skill, and one that hospitality management graduate should be more aware of.
Communication Skills
Communication is simply the action or process of transferring information from one person to another or one place to another (Hai-yan & Baum,2006).
It involves be vocally(using voice) or written (emails/digital medias).
Being able to communicate effectively is the best life skill an induvial should have. I demonstrated numerous good communications skills throughout the course of my study being verbal or non verbal. Throughout the course of study I came to realize to have developed my personal and interpersonal communication skills. Communicate effectively with other colleagues and hospitality professional
At attachment I demonstrated good communication skills with international guests and other employees. I have a good listening skill which also helps me to receive instructions appropriately and enables me to perform well.
Confidence Building
Having confidence is an essential attribute or life skill
an individual should have. For the past years I worked
tremendously on building my confidence.
Numerous presentations I carried out during the
course of my study played major role on my
confidence building. I believe on myself and on what
ever I do and I'm that person who is willing to take
risks and work hard to attain better changes. I learnt
that confidence building is more about admitting my
mistakes and learn more from them.
Networking
Networking according to Brilliant Networking (2008) is building a mutually understanding with others and developing beneficial relationship with them.
My participation at the Francistown marathon as a Marshall volunteer played a significant role on my networking skills.
Went to Khama Rhino Sanctuary in a school trip, I have opportunity to networking with employees from different departments.
During school vacations I visits hotel establishments and meet with managers in different departments discussing various contemporary issues affecting our industry.
Time refers to the ability to do tasks effectively ,well in advance and efficiently(Fetsch & Bradley,2008) I personally able to manage time by following my time table
and using of dairy and calendars to reflect on my schedule and achieve all set goals.
I'm able to divide and balance my time in weekly activities( friends, school work and family).
Managed to submit all my school work well in advance. I worked hard to always be early to lessons, finally I managed to execute tasks I was assigned during internship.
Time management
Self Awareness
I'm very humbled person who always respect other people’s opinions. I'm honesty and always listen to others attentively. The outcomes towards my self awareness is that I gained respect others and people I worked with during attachment.
According to Moh-Shamsudin & Chuttipattana(2012) self awareness is the ability for an individuals to recognize their strengths and weakness. Able to identify my strengths and weakness helps me to react, network and building a good reputation with others.
Community Based Activity
Responsibility that an individual or organization plays in order to give back to the community they operate or live. The concept has been related to business by many authors as corporate social responsibility. We(hospitality students)donated clothes and bought stationary for a needy student in Gerald Estate.
Ever since childhood I took part in every sports development in every community I lived. Playing for local team as a way of giving back to the community.
Work Experience This is an experience an individual gains while at
work, performing a specific task in a specific field.
This experience enhances my knowledge and
understanding the hospitality field.
2006 -2007 Bakers Man
2008-2010 Chef, housekeeper, waiter and front
office
2010-2013 Freelancer in tour guiding
2015- Training Manager
Conclusion
The privilege I have been the with the University of Derby, I'm humbled to say I have acquired and developed numerous skills. Team work, Leadership skills, Networking, communication skills, self awareness Time management and confidence building. As I leave the university I have no doubt to perform well in the industry.
The capabilities I have as I leave the university can help me to work as a Head Chef, Restaurant Manager, housekeeping Manager or any management position in a hotel setup.
Contacts & Resume
Personal Contacts Email address : [email protected] Cell phone : +267 71517372 Blogger : hptt //www.mahindikuteka@blogger. Facebook : Ortega Ras Mahindi Mahindra Twitter : Ortega Mahindi
References
Brilliant Networking (2008) Networking skills for international students. Harlow . Pearson Prentice-Hall.
Fetsch,R. and Flashman,R.(2008) The successful Person: on time management.{Online}.available at:
www.uk.edu. (Assessed 20 February 2016).
Hai-yan,K.and Baum,T.(2006) Skills and work in hospitality sector : The case of hotel front office employees
in China, International Journal of Contemporary Hospitality Management,18(5),120-130.{Online}
http://ijbssnet .com /journal/vol_2_No_21_special issue_November_2010/10.pdf. (Assessed 23 February
2016).
Lillicrap, D. & Cousins, J. (2014) Food and Beverage Service.8th edn. London: Hodder Education.
Mohd-Shamsudin,F. and Chuttipattana,N.(2012) Determinants of managerial competencies for primary care
managers in Southern Thailand ,Journal of Health Organizational and Management,26(3),68-78.
Thanks for pay attention ………………………………………
Questions and comments are highly welcomed !!!!!!!!!