For internal circulation of BSNL only
E1-E2 Management
Chapter 17
BSNL Software Packages, CDR,
ERP, Sancharsoft
For internal circulation of BSNL only
Software packages used in BSNL
Public Grievance Management System (PGMS)
Management Information System (MIS)
CDR Based Convergent Billing & Customer Care System
Call Centre Applications
HR Package
ERP
BBS (Balanced Business Scorecards)
GPMS (Group Performance Management System)
For internal circulation of BSNL only
DOTSOFT
DOTSOFT is an inhouse developed, integrated package .
The modules in Dotsoft are…
Commercial,
Billing & Accounting (TRA)
Fault Repair Service and
Directory Enquiry Services
For internal circulation of BSNL only
Software packages used in BSNL
Trichur Billing Package
SSANeT
Dotsoft
Billing and Customer Care System (BCCS)
Customer Relationship Management (CRM)
Sancharsoft
Inventory Management Package
TVARIT
Fleet Management system
For internal circulation of BSNL only
Features
Every subscriber is identified by Unique_Id_No
Bill generation is fully secure.
Payments are faster because of bill scanners.
Completely online which results in excellent customer
service, non-duplication of work, total supervision,
complete transparency, better planning
Complete history of subscriber’s activities available
online.
For internal circulation of BSNL only
Features
Outstanding details can be taken for any month.
Directory Enquiry shows the Current status.
Database security is implemented
System is highly scalable and can run on many
O/S
All the parameters of the system are table driven
Dotsoft web site (dotsoft.bsnl.co.in) is available
for DBA s to update version control in server
For internal circulation of BSNL only
Dotsoft Technical Details
Server
– Operating System - Linux .– Database - Oracle 9i or above
Client
– Operating System – Win95 or above– Developer 2000.– Dot soft Forms & Reports to be updated as per version
control
For internal circulation of BSNL only
Modes of working in Dotsoft
Online – all transactions are updated in real time
mode.
Offline – entries need to be processed
For internal circulation of BSNL only
BCCS
BCCS is Billing and Customer Care System(BCCS) for Mobile Billing
Front end-JAVA
Database-Oracle 9i
Operating System-Sun Solaris Unix.
Language- C, C++, JAVA, JAVA Script
For internal circulation of BSNL only
Functions of BCCS
1)Provisioning
2)Billing
3)Customer Care
For internal circulation of BSNL only
BCCS Salient features
The Billing and Customer Care Subsystem has been
sourced from the Kenan BP/OM or Arbor.
A powerful platform for billing and customer care, and
can be configured to suit organizational and customer
needs.
Client-server based application.
The application can be used in LAN or WAN Network.
For internal circulation of BSNL only
BCCS BSNL Billing Zones
Country is divided into four Billing zones
For internal circulation of BSNL only
Modules
Billing System comprises of three modules.
1. Arbor/OM (Order Management)
2. Mediation
3. Arbor / BP (Billing Module).
For internal circulation of BSNL only
Mediation
For internal circulation of BSNL only
ARBOR/OM Interface
An order Management System supports order handling.
It supports workflow management activities for products and
services and to manage number and equipment inventories
Every order is associated with a master Account.
An order consists of one or more items.
History information of an order can be viewed & revised
order can be issued
A single order can contain any combination of new, modified
or disconnected service.
For internal circulation of BSNL only
Mediation Role
Collects CDRs from various NEs
Filters the CDRs
Formats the CDRs as required by the billing system
Can store CDRs for a certain time period .
For internal circulation of BSNL only
Bill Processing Tasks
Calculate customer balances based on charges
and credits.
Arrange charges and credits on formatted
customer bills
Dispatch customer bills .
For internal circulation of BSNL only
Activities done at CSR locations
Booking.
Provisioning.
Allocation of Plan.
Billng information for the customers.
Duplicate billing.
Prepaid & Postpaid Collections
For internal circulation of BSNL only
SANCHARSOFT
What is Sancharsoft ?
Sancharsoft is a web based software created for the
management of Prepaid , recharge Coupons &
Top up Cards of Mobile Services of BSNL.
For internal circulation of BSNL only
SancharSoft Technical Details
It is a web based package created on MS IIS
platform using asp & Javascript.
All the CSR clients can access to the web service
and can login using their username & password.
All Dealers , DSA’s and Retailers can use the
service via secure network.
For internal circulation of BSNL only
For internal circulation of BSNL only
Reports
Daily statement
Consolidated sales
Stock
For internal circulation of BSNL only
Sample reports menu
INVENTORY MANAGEMENT PACKAGE
For internal circulation of BSNL only
For internal circulation of BSNL only
Inventory Management Package
The system is a web-based application.
Oracle 9i as the back-end database.
Client - server model
Client - A remote computer accessing Server
through dialup/leased line.
Server- A high end server and associated servers
Located in Trivandrum.
Technical Details
For internal circulation of BSNL only
Inventory Management System
Project Planning
Purchase order management
Indenting and allotment
Receipt of stores
Checking the material for quality and taking into
stock
Issue of stores.
Purchase Billing
For internal circulation of BSNL only
Salient Features
Web enabled multi-user application.
User-friendly data entry forms.
Various queries/reports for master data from
Admin/Circle/SSA levels.
User-role based access.
System logout on expiry of session ensuring security.
Forced logout by user ensuring security.
Forced change of password on first login.
For internal circulation of BSNL only
Salient Features
Data validation all over the circle since it resides on
a single server.
Multiple roles can be assigned to a single user.
This system is designed for planning/accounting of
Materials in BSNL up to field units thereby bringing
uniformity in Material Management.
For internal circulation of BSNL only
TVARIT
TVARIT means immediate and this package is to
avoid the delay in provisioning of leased lines all
over the country.
Front end-ASP, JAVA Script
For internal circulation of BSNL only
Salient Features
Web based Program with Server in Mumbai
TVARIT package is for Computerization of Leased
Line operations.
All the Circles connect through Dialup or Leased Line
to the Server
Separate Access is given to AO, CO and Nodal
Officer of each SSA.
For internal circulation of BSNL only
Activities for leased lines
Registration of New Circuits
Payment of Leased line charges
Issue of work order
Wiring, testing and commissioning
Periodic billing
Accounting
Management Summaries
Migration of existing circuits on TVARIT
Shifting, cancellation and modification
Customer Queries
For internal circulation of BSNL only
For internal circulation of BSNL only
Fleet Management
HTML as front end
Java Script for client side validation
PHP for server side scripting
Database is Oracle 9i
Operating System as Linux
For internal circulation of BSNL only
Salient Features
Web based software application It allows the user to enter the following details.
Vehicle Detail
Purchase Detail
RTO Detail
Insurance Detail
Allotment Detail
Scrapping Detail
For internal circulation of BSNL only
ERP
Enterprise-is an entity where Business Activities
are conducted profitably
Resource-Various resources available in an
enterprise
Planning-Activity to optimize utilisation of
resources
ERP stands for Enterprise Resource Planning
For internal circulation of BSNL only
Salient Features of ERP
Client Server architecture.
Integrates majority of business process and
transactions.
Based on a single, enterprise-wide database
allowing access to data on a real-time basis
Allows integration between process and planning
and supports multiple currencies, languages, etc.
For internal circulation of BSNL only
Salient Features of ERP
It can be customized without programming
It ensures discipline in the working of entire organization
by ensuring no data gets posted without fulfilling all laid
down business rules.
ERP attempts to integrate all departments and functions of
a company into a single system that can serve all
department’s needs.
An extensive change management concept ensures the
acceptance and motivation of the end users.
For internal circulation of BSNL only
Salient Features of ERP
An ERP system typically has modular hardware and
software units and "services" that communicate on a local
area network or on Intranets .
The modular design allows a business to add or
reconfigure modules (perhaps from different vendors) while
preserving data integrity in one shared database that may
be centralised or distributed
For internal circulation of BSNL only
In its most simplest form can be explained as an attempt of
“INTEGRATED COMPUTERISATION OF ALL THE
ACTIVITIES IN AN ORGANISATION “
For internal circulation of BSNL only
ERP Functional Scope – Modules
Financial and controlling (FICO)
Material Management (MM)
Project Systems (PS)
Plant Maintenance (PM)
Sales and Distribution (S&D)
Quality Management (QM)
Human Resource and Payroll (HR)
Business Intelligent Warehousing (BIW)
For internal circulation of BSNL only
Hidden Costs of ERP
Training
Integration and testing
Customization
Data conversion
Data analysis Consulting Services for ERP
Post-ERP depression
For internal circulation of BSNL only
Data Center
Main Data Centre at Hyderabad
Disaster Recovery Data Centre at Kolkata
For internal circulation of BSNL only