EA/PA & Office - Brightstar · presentation, facilitation, sales and customer service. Elaine’s...

EA/PA & Office Administration

BRIGHTSTAR.CO.NZ/EAPA

Your New Professional Development Pathway

LEVEL 1 LEVEL 2 LEVEL 3

INTRODUCTORY EA/PA & OFFICE MANAGEMENT

COURSES

INTERMEDIATE EA/PA & OFFICE MANAGEMENT

COURSES

SENIOR EA/PA & OFFICE MANAGEMENT

COURSES

2019 COURSE PLANNER

CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Our EA/PA & Office Manager Professional Development Pathway . . . . . . . . . . . . . . . . . 4-5

Introduction to Your New Role as EA/PA or Office Manager - POWER COURSE . . . . 6

The Outstanding Receptionist & Office Administrator - POWER COURSE . . . . . . . . . 7

Clear & Concise Business Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Email Mastery: Get More Done in Less Time and Communicate Better . . . . . . . . . . . . . . . 9

Time & Priority Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

The EA/PA & Office Manager Masterclass - POWER COURSE . . . . . . . . . . . . . . . . . . . 11

The EA/PA as a Master & Manager of Self & People - POWER COURSE . . . . . . . . . . . 12

Minute Writing Masterclass for EA/PAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

The EA/PAs Project & Event Management Masterclass . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Advanced MS Office for EA/PAs & Office Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Assertiveness, Influencing & Conflict Management for Women . . . . . . . . . . . . . . . . . . . .16

The Strategic EA: Business Acumen for Senior EA/PAs - POWER COURSE . . . . . . . . 17

Governance & Board Management Masterclass for EA/PAs - POWER COURSE . . . 18

Leadership Development for Women . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Partnering with Your Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Essential Finance & Budgeting Skills for EA/PAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Other Courses of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

LEVE

L 1

LEVE

L 2

LEVE

L 3

Power courses are designed to accelerate your career by giving you the core skills you need to excel in your role and are our most popular, must attend courses at each level.

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Brightstar Training is New Zealand’s leading provider for corporate training. We offer training courses for individuals, teams and whole organisations.

PUBLIC COURSES

Training and professional development from our extensive public course calendar.

Ideal when you have only a few people to train and is perfect for individuals and small groups. The course outline is set, and you’ll learn and network alongside people from other organisations who are interested in the same topic. We run courses in Auckland, Wellington and Christchurch.

Brightstar.co.nz/calendar

IN-HOUSE TRAINING

Training and professional development for your whole team.

This option is ideal when you have a group of people looking for the same training. It is a very cost-effective option and Brightstar can fully customise the course content to make it highly relevant for your team and specifically tailored to your organisation. Choose from over 250 courses.

• Impartial advice to guide you to the right training solution

• Customised course content to meet your organisation’s needs

• Programme duration can flex to fit availability of your teams

• Experienced facilitators matched to your specific needs and industry

• Consistency, ensuring all staff learn a similar approach

• Train more people for less and save on travel/accommodation costs

• Our ongoing support and advice to embed learning, creating true results

• A seamless service that takes away all your concerns about time-consuming logistics

Brightstar.co.nz/inhouse

Understanding more about myself and how I can change old habits into new & more efficient ways of being more effective. Knowing how to deal with conflict in a more understanding manner. Fantastic, very direct which was excellent.

LINDA TALA, EXECUTIVE ASSISTANT TO DEPUTY COMMISSIONER, NZ POLICE

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Our EA/PA & Office Management courses chart a path, leading you through the professional development & training you need as your experience and responsibilities grow. Whether you are new to the office environment or are about to take on the challenge of a senior EA/PA role involving Board & Governance responsibilities, we have a course tailored to your needs.

Follow our Level 1-3 learning pathway

Our EA/PA & Office Manager Professional Development Pathway

At each level there are a range of courses including our 6 POWER courses.

Power courses are designed to accelerate your career by giving you the core skills you need to excel in your role and are our most popular, must attend courses at each level.

INTRODUCTORY EA/PA & OFFICE MANAGEMENT

COURSES

LEVEL 1

INTERMEDIATE EA/PA & OFFICE MANAGEMENT

COURSES

LEVEL 2

SENIOR EA/PA & OFFICE MANAGEMENT

COURSES

LEVEL 3

Power Courses

• Introduction to Your New Role as EA/PA or Office Manager

• The Outstanding Receptionist & Office Administrator

• The EA/PA & Office Manager Masterclass

• The EA/PA as a Master & Manager of Self & People

• The Strategic EA: Business Acumen for Senior EA/PAs

• Governance & Board Management Masterclass for EA/PAs

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INTRODUCTORY PA & OFFICE MANAGEMENT COURSES

Introduction to Your New Role as EA/PA or Office Manager - POWER COURSE

The Outstanding Receptionist & Office Administrator - POWER COURSE

Clear & Concise Business Writing

Email Mastery: Get More Done in Less Time and Communicate Better

Time & Priority Management

INTERMEDIATE EA/PA & OFFICE MANAGEMENT COURSES

The EA/PA & Office Manager Masterclass - POWER COURSE

The EA/PA as a Master & Manager of Self & People - POWER COURSE

Minute Writing Masterclass for EA/PAs

The EA/PAs Project & Event Management Masterclass

Advanced MS Office for EA/PAs & Office Managers

Assertiveness, Influencing & Conflict Management for Women

SENIOR EA/PA & OFFICE MANAGEMENT COURSES

The Strategic EA/PA: Business Acumen for Senior EA/PAs - POWER COURSE

Governance & Board Management Masterclass for EA/PAs - POWER COURSE

Leadership Development for Women

Partnering with Your Manager

Essential Finance & Budgeting Skills for EA/PAs

LEVE

L 1

LEVE

L 2

LEVE

L 3

Courses at each level

6

LEVEL 1 PUBLIC &IN-HOUSE

PUBLIC COURSE DATES

AUCKLAND18-19 March 20191-2 July 201912-13 November 2019

WELLINGTON29-30 March 20192-3 September 2019

Introduction to your New Role as EA/PA or Office Manager

The course Introduction to your New Role as EA/PA or Office Manager will provide you with all of the skills, awareness and insight you need to confidently carry out your role and function.

This course schedule is specifically designed to provide strong knowledge and insight into the most significant areas of competency required for the new EA/PA or Office Manager. Forget about what form goes where, or how an invoice should be signed off. This is a strong, competency-based course which is designed to help shape your first years in what will be a long and successful career.

KEY LEARNING OUTCOMES:• Understand and work with your managers and support their effectiveness & impact • Learn how to use your influence to achieve success and get people doing what you need

them to do • Build relationships and understand and manage behaviours and personalities around you • Be the master of both the proactive and the reactive • Gain essential time & priority management tips • Learn to be an effective and confident decision maker • Manage stress in yourself and others • Write for clarity and impact

FACILITATOR: ELAINE MCMEEKING

Elaine has a reputation as one of New Zealand’s most effective training professionals. For the last 26 years she has worked as a management and training consultant for several large organisations, focusing on the areas of personal efficiency, performance management and appraisal, presentation, facilitation, sales and customer service. Elaine’s enviable academic achievements and international experience as a management training specialist is complemented by her friendly and open facilitation style.

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The Outstanding Receptionist & Office Administrator

Receptionists and Administrators are increasingly expected to undertake a wider range of tasks to better support the organisation.

On reception, just the first few minutes of interaction with a customer or visitor sets the tone of the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and it’s contacts with clients, suppliers and customers.

The “office administrator” is a wide-ranging job role which can have complex reporting lines and many influences that set up conflicting priorities. Over past years, organisations have stripped out management layers which has required many administrators to take on greater responsibilities.

This course has been developed specifically to equip receptionists and office administration staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organisations.

KEY LEARNING OUTCOMES:

• Identifying the roles, responsibilities (and conflicts) of the receptionist and office administrator• Conveying a positive image, working with energy and efficiency• How to receive visitors professionally - making visitors feel welcome• Reviewing priorities of work and setting appropriate goals and decisions • Simple negotiation skills to get a win-win outcome for both parties• Managing multiple responsibilities and priorities• Effective time & priority management




PUBLIC COURSE DATES

AUCKLAND6-7 May 201914-15 November 2019

WELLINGTON4-5 September 2019

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Clear & Concise Business Writing

A business is judged on its communication. The style, tone and presentation of letters, emails, web content, e-newsletters, job advertisements and promotional materials all reflect the company’s calibre and culture.

This 2-day training course is designed to help you articulate your business message in a clear and concise manner that appeals to your customer – whomever that customer might be.

We’ll go back to basics and get to grips with the fundamentals of grammar and punctuation, learn how to structure a sentence, a paragraph and a document and share sensible tips that will help you write more efficiently and persuasively.

This course is ideal for anyone who wishes to improve their written business communications, and especially EAs, PAs, small business owners, managers, supervisors and non-marketers who’ve been handed some marketing responsibilities.


• Recognising why it can be tricky to communicate in writing – and how to overcome these challenges

• How to create a clear, relevant message that connects with your target audience and gets results

• How to adjust your message to suit different target audiences and/or marketing channels• How to self-edit and proofread• Acknowledging and addressing your own particular writing issues

YOUR FACILITATOR: LIZZIE BRANDON

Lizzie is a former BBC Radio producer/presenter, who has worked at a local, national and international level. Lizzie has also been involved with public relations for more than 17 years and nowadays is a copywriter and content strategist and facilitator.

“Quite often, it’s not what we say, but how we say it. If we don’t communicate in the same terms as our target audience, our message can be misunderstood or lost. I can help you craft clear, succinct and specific messages which hit the mark with your readers.”


PUBLIC COURSE DATES

AUCKLAND13-14 June 2019

WELLINGTON23-24 October 2019

9

Email Mastery: Get More Done in Less Time and Communicate Better

A huge pain point in your working environment is having too much to do in too little time, which can also be compounded with increased workloads from downsizing, mergers and cost reductions. To make matters worse, the technology of your business tools is constantly changing and evolving, so this course will have triple impact for you. Firstly, it will significantly enhance your productivity and enjoyment of your business tools. Secondly, it will make you the superstar of your organisation when you bring back easy, how-to computer tips that will show each staff member how to free up at least two working weeks (think of the overall savings to your organisation). Thirdly, it will enhance your communication and persuasion skills, helping you to be much more memorable.


EMAIL, EASING YOUR PAIN; ENHANCING YOUR TIME SAVING GAINHow-to tips that remove those dreary, time-wasting repetitive actions no matter what email programme you use• How to automatically sort, prioritise and answer incoming email • Easier management of multiple inboxes• Never retype • Managing calendars and tasks better• Never letting the ball drop with clever use of tasks• Timesaving tips on emailing outside of office hours• How you turn contacts into a superb database and CRM programme• Amazing functions hidden within Contacts • Importing and exporting information between Outlook and Excel• Cloud (online software) free programmes - understanding and using the free software better

(Google Drive, OneDrive, Dropbox)

FACILITATOR: DEBBIE MAYO-SMITH

Debbie is the most sought-after productivity speaker/trainer in Australasia and sits in the top 7% of motivational speakers worldwide. Often rated as the top presenter at conferences and companies she works with, people love Debbie’s warm, relaxed style. You’ll find her content entertaining as well as practical and you’ll be moved from feeling stressed to empowered; overloaded to in control.


PUBLIC COURSE DATES

AUCKLAND3 April 2019

WELLINGTON10 April 2019

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Time & Priority Management Have you ever felt overwhelmed by how much you had to do or felt you were allocating too much time to tasks that are nowhere near the top of your priority list?

Successful people have an infinite capacity for achievement, yet all too often they are frustrated by interruptions, meetings and last minute demands on their time. The urgent squeezes out the important and people can end up working harder not smarter, getting tired and achieving less. Most of us can benefit from taking time out to reassess our priorities and working methods – and that’s exactly what this highly practical workshop has been designed to do .

You will learn how to deal with some of the biggest time stealers, respond to changing priorities and react assertively when others place demands on your time. At the end of the course, you will have an action plan to immediately start implementing what you have learnt and to help you sustain these improvements over time.


• Identify the key aspects of time management that you personally need to work on• How to focus on high payoff activities• Develop a robust prioritisation strategy• Setting and achieving your goals• Maximise your outcomes from interactions with others• Learn to manage interruptions• Regain control over your workload• Handling your paperwork and electronic overload• Kicking procrastination into touch

LEVEL 1 IN-HOUSE

The EA/PA & Office Manager Masterclass

The EA/PA & Office Manager Masterclass is an intensive, interactive course that has been designed specifically to give you a comprehensive understanding of the management skills that will increase your effectiveness and productivity, as well as touching upon more advanced skills areas such as event/project management, an introduction to Board/Governance issues, and a minutes preparation refresher, as well as increasing your skill levels in time/priority & inbox management. You will come away with key techniques that will help you perform your role confidently and effectively.


• Identify the critical and advanced skills needing mastery by more senior EA/PAs as & Office Managers

• The keys to effective communication, listening & influencing • Gain assertiveness techniques that will help you influence others & achieve your objectives • Ninja time management skills in a reactive support role • Effective inbox mastery • Understand the foundations of successful event & project management • Governance & Board Management support fundamentals • Minutes preparation refresher • Manage people & conflict for best desired outcomes



“Elaine was a very excellent facilitator. Very amiable and eloquent. She captured your attention consistently. Never felt bored at any time. Very enthusiastic and knew her subject well. Very confident but so nice and approachable.” CYNTHIA ALMEIDA, POST-GRADUATE ACADEMIC ADMINISTRATOR, UNITEC INSTITUTE OF TECHNOLOGY

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PUBLIC &IN-HOUSELEVEL 2

PUBLIC COURSE DATES

AUCKLAND13-14 June 201914-15 October 2019

WELLINGTON25-26 March 201929-30 July 2019

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The EA/PA as a Master & Manager of Self & People

Our popular 2-day Masterclass allows you to explore your personality and your strengths, and maximise your brain using the latest neuroscience research. You will learn how to achieve results by influencing others, manage behaviour that challenges you and build your leadership capability.

The course hits the highlights covering the skills you need to master both yourself and the people you manage & influence, including your managers.

Gain the confidence and assertiveness to step out from ‘behind’ your manager to establish your own professional identity, promote your strengths and achieve your goals.


• Understand your natural preferences, strengths and potential for growth and formulate a development action plan and pathway for success

• Know how to effectively influence to better achieve goals and be able to present with confidence and credibility

• Create the right mind set to drive success, accessing the amazing power of your brain • Push your current job, no matter what it is, in the direction of a dream role • Spot opportunities for growth and leadership • Managing behaviour in others & get results without authority

FACILITATOR: PENNY HOLDEN

Master facilitator, high-calibre, industry-recognised trainer, and people and culture capability consultant, Penny Holden brings 20 years’ business and workplace experience, expertise and knowledge. With an extensive background in behavioural sciences, psychology, education and organisational development and people capability, she applies this in simple and effective ways to her workshops and projects. Penny is particularly recognised for her ability to work with anyone at any level with respect and robust, appropriate learning methods.


PUBLIC COURSE DATES

AUCKLAND30 April – 1 May 20196-7 August 2019

WELLINGTON6-7 March 201918-19 June 2019

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Minute Writing Masterclass for EA/PAs

Minutes can be really serious business. Accurate minutes are vital, but let’s face it—minute taking isn’t the most thrilling job. Even worse, it can be intimidating and scary when there is a lot of pressure on you to get it right. And then there’s the human factor: wafflers, mumblers, impromptu agenda items and unstructured meetings.

This course tackles the reality of minute taking and provides you with tools, processes, insight and practice until you feel confident no matter what the meeting situation. Learn how to take minutes like a pro and stay awake while you’re doing it.

A practical and hands-on course, you’ll work through exercises and scenarios to reinforce your learning and prepare you for the demands of your next meeting. Participants are encouraged to bring a laptop to this course.


• Roles and responsibilities when taking minutes• How to filter information and capture what’s needed• Designing fit for purpose minute templates• Approaches to help you stay alert and focused• A never-fail minute taking process

FACILITATOR: PENNY HOLDEN

Master facilitator, high-calibre, industry-recognised trainer, and people and culture capability consultant, Penny Holden brings 20 years’ business and workplace experience, expertise and knowledge. With an extensive background in behavioural sciences, psychology, education and organisational development and people capability, she applies this in simple and effective ways to her workshops and projects. Penny is particularly recognised for her ability to work with anyone at any level with respect and robust, appropriate learning methods.

To save, check Super Saver closing dates online.Applies to all Public Course dates.


PUBLIC COURSE DATES

AUCKLAND17 May 201930 October 2019

WELLINGTON18 March 20191 November 2019

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The EA/PAs Project & Event Management MasterclassThe role of an EA/PA is characterised by the ability to juggle multiple tasks - in any given day you may be involved in the organisation of meetings and conferences or be asked to play a part in the roll out of a new IT or administrative system.

If your responsibilities include event management and autonomous/departmental projects, ensure you understand the life cycle, planning & evaluation frameworks that exemplify a true event & project management professional.

Learn about these frameworks in the context of the EA/PA environment where projects & events must be coordinated and completed within the scope of a busy administrative and responsive role.


• The differences between a project and an event • Understand the key needs and drivers behind the brief• Break activities into parts so you can accurately assign schedules & costs• Use organisation and delegation to manage your regular workload • Create event specific toolkits to increase organisation

LEVEL 2 IN-HOUSE

“Brightstar have been a true pleasure to deal with on the several occasions we have worked with them. They went to real lengths to understand our environment and tailor a training package to meet our needs. Very responsive, friendly and entirely professional. I highly recommend them.”

HEATHER LAMOND, ASSOCIATE UNIVERSITY LIBRARIAN (CLIENT SERVICES), MASSEY LIBRARY

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Advanced MS Office for EA/PAs & Office Managers If you are looking to significantly improve your MS Office skills, in a way that is relevant to your role, then Advanced MS Office for EAs, PAs & Office Managers is a must attend to keep you up to date with the latest best practices and skills you need to know.

This course will be taught on laptops preloaded with MS Office and will give you practical hands on examples which apply directly to your day to day work.

As this is an inhouse training course, the outline can be tailored to your organisation to focus on the elements that are most important for your teams and also the level that is most appropriate.


• Take control of your inbox and calendar with MS Outlook• Learn how to use the features and functions of the MS Excel• Develop professional looking presentations in MS PowerPoint• Improve your word processing with advanced tools and techniques in MS Word• Gain an understanding of how the entire MS Office suite works together

LEVEL 2 IN-HOUSE

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Assertiveness, Influencing & Conflict Management for Women

If you are looking to find balance, get things done and get what you need whilst building your credibility and integrity, this is the course for you. Gain a clear understanding of what assertiveness looks like, and what it doesn’t. Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others or damaging relationships.


• See through the common myths around gender communication • Learn how social conditioning is influencing your communication • Learn the pitfalls to avoid around communication, credibility and conflict • The Assertive Woman – this can be you • The art of assertiveness – what does it take to cultivate it? • ‘Assertiveness’ and ‘Aggressiveness’ – what is the difference? • Exploring your skills in speaking up, being clear and authentic • Saying “no” when you need to and feeling great about it • Cultivate your power and influence • Tackle conflict and courageous conversations

FACILITATOR: PAMELA CRONIN

Pamela’s workshops are relaxed, fun and packed with current thinking, rich discussion and engaging activity. With 20 years of experience as a learning and development specialist, Pamela is a sought-after consultant and facilitator, working with large and small clients throughout New Zealand. Pamela majored in Innovation and New Ventures, and Service Management as part of her MBA and she is the inaugural author of the NZ Guide to Training and Development (Brookers).


PUBLIC COURSE DATES

AUCKLAND19-20 March 201911-12 June 201919-20 November 2019

WELLINGTON19-20 February 20191-2 May 201918-19 September 2019

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The Strategic EA: Business Acumen for Senior EA/PAs

Executive Assistants & Personal Assistants often get a unique insight into the business and how it operates; however, to truly add value as a senior EA/PA you must learn to think strategically, apply critical thinking and problem-solving skills, and gain a solid understanding of the principles of business management.

This training course will allow EAs and PAs to understand what your Executives’ key challenges are and to understand the decision-making process within an organisation. This will allow you to better prioritise, knowing what is important in relation to organisational goals, so that you do not “work in the dark”.

Step up to a strategic level role, build your presence and influence within the Executive team, and cement your position as a valuable professional resource, not just for your manager but for the wider organisation. The knowledge gained from the course will enhance your skills, knowledge and abilities to continue to widen the scope of your role.


• Recognise why Senior EAs and PAs need to be able to think strategically• Understand key concepts that underpin the way executives think about business• Increase your knowledge in areas such as leadership, motivation and change• Become familiar with core language and concepts that allow you to engage at a senior

management level• Think critically about situations so you can step up and make decisions when you need to• Develop your credibility and value at the executive team level




PUBLIC COURSE DATES

AUCKLAND2-3 April 201931 July – 1 August 2019

WELLINGTON14-15 May 201924-25 September 2019

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Governance & Board Management Masterclass for EA/PAs

Understand what good governance looks like and how you, as the EA/PA, can assist the Board, CEO and Management to achieve it. We will examine what the EA/PAs role and responsibilities are as a Board Secretary and take you through best practice examples of Board agendas, papers, and minutes. The Masterclass will use a mix of presentations, case studies, exercises, and open discussion.


• Understand the principles of good corporate governance• Review common Board structures and roles • Dive into Board practice & processes• Roles and responsibilities of the Board, CEO and Management • Your role as the EA/PA as Board Secretary • The critical importance of confidentiality, security and retention records • Understand directors’ legal duties and obligations • Explore the changing role of and expectations placed on the Board

FACILITATOR: ANNE BLACKBURN

Anne Blackburn has a background in journalism, public service, banking, governance and strategic advice. In the mid 1990’s she returned to New Zealand after fifteen years working in international investment banks in New York and London. Concurrently holding senior positions in a major New Zealand bank, she took up Board roles, becoming a full-time Director ten years ago. Her current work is concentrated in the financial and capital markets, infrastructure and the built environment. Anne is also an experienced Director/Trustee in the not for profit sector across health, education and the arts.


PUBLIC COURSE DATES

AUCKLAND16 May 201929 October 2019

WELLINGTON19 March 2019 31 October 2019

To save, check Super Saver closing dates online.Applies to all Public Course dates.

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Leadership Development for Women

Even the most competent women leaders sometimes need time to step away and gain clarity about their strengths, focus or direction. This course challenges you to really think about your identity as a leader, consider where you need to focus your development, and to work intentionally to make it happen.

While both men and women are equally capable of truly great leadership, research shows that men and women can be very different in how they operate as leaders, promote their talents, and reach for opportunities. In this course, we explore ways to develop the mindset, behaviours and clarity that will help you progress as a woman in a leadership role.


• Appreciate leadership evolution and valued ideas from recognised thought-leaders • Recognise the strengths and talents that you bring as a leader • Clarify your personal values and explore how you really feel about your purpose • Avoid common pitfalls that can typically hold women back as leaders • Consider how influence, power and EQ underpin the way you operate as a leader • Explore the core dimensions of high-performance teams and culture • Boost your confidence to self-promote and establish your leadership presence • Find ways to optimise your work-life integration, creating better balance and focus




PUBLIC COURSE DATES

AUCKLAND26-27 March 201925-26 July 201923-24 October 2019

WELLINGTON21-22 May 201914-15 August 201928-29 November 2019

Bring a colleague Save $300 on each additional delegate

(Bookings must be made at the same time, from the same organisation, on the same course)

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Partnering with your ManagerDevelop a trusting partnership with your manager or multiple managers by taking on more responsibility, improving your business acumen and delivering excellent assistant support.As Executive Assistants, Personal Assistants and Administration professionals today are more closely involved with managers in decision making and problem solving at work, it’s not surprising that you might find yourself increasingly called upon to communicate, plan, solve problems and make decisions on behalf of your manager.

Designed to enhance and improve your ability to support your managers and their positions, you’ll understand and learn techniques to be more effective at anticipating your managers’ needs, dealing with prickly personalities, using your influence, gaining confidence, building trust, and being more empowered to proactively manage situations that will impact your manager.


• Define your role and partnership with your managers• Get more autonomy and authority to handle information• Understand personality and its influence on types of behaviour• Use influence & understanding to establish cooperation and compromise with difficult

personalities• Gain your manager’s trust in problem solving and decision making• Learn to represent your manager in a professional manner

IN-HOUSELEVEL 3

“Great ideas on how to utilise my skills, improve communication with my manager and how to improve my time management and think more strategically when dealing with my manager”

LILLY BODEWES, EA TO GM HR & GENERAL COUNSEL, MITRE 10

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Essential Finance & Budgeting Skills for EA/PAs This course has been specifically designed for EAs and PAs. On completion of this course you’ll be able to understand and efficiently organise day to day financial administration and be able to support your manager by interpreting financial information and preparing budgets for small projects. You’ll also gain key skills to fast track your career.


• Understand core financial systems and processes, including financial reporting, budgeting and auditing

• Manage day to day finance administration and purchasing for your area • Deal with creditors and debtors effectively • Put together a budget for your area or cost centre • Understand budget and cost centre statements • Understand general accounting rules • Understand credit control • Interpret basic financial statements • Understand how GST and FBT apply

IN-HOUSELEVEL 3

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