EarthLink Overview2014

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EarthLink snapshot

Provider of managed network, security, and cloud solutions for multi-location retail and service businesses. NASDAQ: ELNK

Founded in 1994 Over $1 billion in revenue Thousands of business

customers Headquarters in Atlanta

with offices across the U.S.

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Experts in retail and service industries

Industries include:

• Retailers

• Restaurants

• Financial institutions

• Healthcare providers

• Professional service firms

• Federal and local governments

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Our mission

We build and manage networks and technology that help businesses deliver great service to their customers.

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Do you provide an exceptional experience?

--CEI Survey, 2014

86% of buyers will pay more for a better customer experience. But only 1% feel that vendors consistently meet their expectations.

Customer Experience Index leaders had a 43% performance gain over 6 years versus a 33.9% decrease for laggards.

--Forrester Research, 2014

Customer experience drives business value

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Technology drives the customer experience

Easy transactions

Connection withother customers

Appealing environment

Products/service availability

Personalization

Customer commitment

Visually interactive technologies, digital signage, free Wi-Fi

Self-service and automation, fast checkout, call routing, reliable access to services

Access to reviews, connection via social media

Quick access to customer data/records, mobile workers, informed staff

On-site employee training, protection of customer data, disaster recovery

Data analytics, real time access to a single view of data, information to support decision making

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Foundation for exceptional customer experience

Gain visibility and control with managed services and the myLink® customer portal.

Ensure reliable service with highly available network connectivity.

Create a trusted environment with security and compliance solutions.

Engage customers with communication services that make it easy for them to connect with you.

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Healthcare provider with happy customers | Hosted Voice

“We’re very pleased with the increased productivity and feature-rich performance of EarthLink Hosted Voice. It has improved ourcommunications to provide a higher level of patient care.”

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Retail franchisee with happy customers | MPLS with Direct Connect

“Customers come to our stores for a consistent product in a quick fashion and if we don’t supply either, they’ll not be back. EarthLink’s reliability helps us support our customers the way we want to.”

Non-profit with happy customers | MPLS, Voice and Data Center

“EarthLink has our back with web traffic on race day. If we get 100 million site visits, we can provide a good experience to people who may only visit us a couple of minutes a year.”

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Case examples: EarthLink technology elevates the customer experience

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• Diagnostics/assessments• Configurations• Migrations

Focused product portfolio

• Managed Network• Managed Infrastructure (Servers, Endpoints, Mobile) • Managed Cloud

• Data Center Firewall• Premises Firewall• PCI Compliance Solutions

• MPLS WAN• Secure WiFi• Internet

• Hosted Voice• SIP Trunking• PRI & Line Side

Managed Services

Security & Compliance Solutions

Data & Voice Services

Professional Services

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A full service provider

Assess your business needs and application

requirements

Build a best-fit solution for each of your retail or service locations

Manage it to ensure reliable performance while reducing the burden on yourIT staff

Secure it to ensure compliance and

give your customers peace

of mind

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Connect all of your locations with one of the largest private networks in the U.S.

Nationwide, fully redundant, and highly available

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Our commitment to exceptional service

myLink® portalfor centralized control

Account teams who know your business

Service and support aligned with your needs

• Dedicated account management, service delivery, and care

• Regular business and technical reviews

• Rapid installs• High availability SLAs• 24x7 monitoring/alerts

and access to technicians• Peak holiday support

• Single pane of glassfor voice, data, IT

• Monitoring, ticketing, order status, utilization

• Google map view of network status

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We can help you

• Identify gaps in your customers’ experience, with respect to reliability, security, or engagement

• Create a solution to address those gaps, tailored to the needs of each location

• Manage and secure a solution to reduce the burden on your IT staff

Let’s discuss where you are today, potential solutions,the right timing, and next steps!

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APPENDIX

myLink: Your business control point

IT’S A SINGLE PANE OF GLASS

• One view into all your voice, data and IT tools

Visual status’ & alerts of network health Per site/location management toolsMonitoring cloud control panelProgressive order statusQuick & easy repair ticketingSelf provisioning cloud hostingMonitored security servicesNear real time network utilization reports

In the cloud, but still in your hands