EarthLink BusinessIT Services

Data Center Services

Colocation

Virtualization ServicesCloud Hosting

Dedicated ServerDisaster RecoveryCloud Server Backup

Cloud Workspace

Application Services

Secure Email

Email Archiving

Email Encryption

EarthLink 365+

Managed Security Services Managed Firewall

Secure Remote Access PCI Compliance

Validation End Point Management Mobile Device

Management

Managed Support Services

Managed Cloud Hosting

Managed Colocation EarthLink TechCare

Professional Services

Connectivity Services

MPLS, Voice, and Data

Support

Security

Data Center

Connectivity

Application

Virtualization

Flexible, layered services to meet the needs of small to large businesses.

IT Services Product Portfolio

“Network will sometimes enable IT Services sales. IT Services will always enable Network sales.”

Pull-Through Services:•Dedicated Server

•Managed Firewall

•Disaster Recovery

•Cloud Server Backup

•Managed Exchange/365 +

•Network

•Tech Care/Help Desk

Cloud Hosting

Features:•Flex Pod architecture with VMWare 5.1

Hypervisor

•vShield and/or Fortinet firewalls for security

•vCloud Powered (vCloud Connector/vCloud

Director)

•Offered in all (6) data centers

•10G NetApp SAN Storage

•CommVault backup

•TrendMicro AV/AS

•Nimsoft Monitoring

•Can be sold as just IaaS or with management

Cut costs with server consolidation while improving agility and control.

Cloud Hosting - Use Cases

• Host customer websites• Move production offsite• IaaS offering for their customers• Geographic diversity• Transient workloads• Reduce CapEx

Cloud Hosting - Drivers

• Equipment is end of life• Redundancy• Recent outages• Website performance

Cloud Hosting – Qualifying Questions

• Where is your data hosted?• How is the data accessed?• Is any of the equipment nearing end of life?• Are you virtualized today? If so, what platform?• Have you experienced any data center/equipment

outages recently?• How much time does your IT staff spend managing your

servers and doing routine maintenance and upgrades?• What are some of your upcoming initiatives/projects?

Cloud Disaster Recovery

Features:•We stand up a 1 CPU/2 GB RAM VM for each

server in any of our data centers as a replication

target

•Use DoubleTake Availability for replication

•We offer a 4 hour RTO – Pre-configured failover

so the server is spun up to required CPU/RAM

configuration and failed over within 4 hours

•Customized email event notification

Pull Through Services:•Cloud Hosting

•Cloud Server Backup

•Managed Exchange/365 +

•Tech Care/Help Desk

•Professional Services

•Network

Cloud Disaster Recovery - Drivers

• Recent outage• No DR plan in place• Current DR plan does not meet RTO/RPO

requirements

Cloud Hosting – Qualifying Questions

• Where is your data hosted?• How is the data accessed?• Do you have a DR plan? If so, when was the last time it

was tested?• Have you experienced any data center/equipment

outages recently?• What is your Recovery Time Objective (RTO)?• What is your Recovery Point Objective (RPO)?

Cloud Server Backup

Features:•Server backup using Ahsay

•128bit encryption for data in transit

•256bit encryption for data at rest

•Data stored on RAID 10 SAN in our Rochester

Data Center

•File level backup with in file delta capabilities, DB

backup and brick level exchange backup

•Unlimited backup sets (full, incremental or

differential)

•Unlimited data transfer in and out at no charge

•Full administration and reporting through our

portal

•Backup reporting also sent via email

Pull Through Services:•Cloud Hosting

•Managed Exchange/365 +

•Tech Care/Help Desk

•Professional Services

•Network

Cloud Server Backup - Drivers

• Recent data loss• Need to get data offsite• Current backup is to tape

Cloud Server Backup – Qualifying Questions

• Where is your data hosted?• Is the data backed up today? If so, how?• Are your backups encrypted?• Have you experienced any data center/equipment

outages recently?• What is your Recovery Time Objective (RTO)?• What is your Recovery Point Objective (RPO)?• How much time does your staff spend managing

backups?

Managed Firewall

Features:•Flexible services, on-premises or cloudIntegrated risk management across IT and voice/data networks

•CISSP & CISA-certified security professionalsIndustry expertise & documented security policies/procedures to support compliance

•24/7/365 monitoring, alerts, and support

Pull Through Services:•Cloud Hosting

•Cloud Disaster Recovery

•Tech Care/Help Desk

•Professional Services

•Network

Managed Firewall

Fortinet Premise Based firewall •URL filtering•Content filtering•Intrusion prevention•AV/AS•Application control•Hosted Network SecurityCloud based Fortinet FW•URL filtering•Content filtering•Intrusion prevention•AV/AS•Application controlData Center FW:•Fortinet shared FW•URL filtering•Intrusion prevention•AV/AS•Application control

Managed Firewall - Drivers

• Recent security breach• Using multiple devices for security• Multiple sites

Managed Firewall – Qualifying Questions

• Where is your data hosted?• How are you securing your data?• Who manages your firewall?• Do you have IPS protection? AV/AS? Content filtering?• How much time does your staff spend managing

security?

PCI Compliance Validation

Features:•Supports PCI DSS Level 2 – 4•Supported by ANX•Portal based•PCI knowledge base•Training for business owner, IT manager and cashiers with tracking•ASV scans•SAQ wizard•Policy templates•$100k data breach protection per site (max $500k)•Free with EarthLink MPLS (promo)

Pull-Through Services:•Direct Connect

•Managed Firewall

•Professional Services

•Network

PCI Compliance Validation - Drivers

• Letter/Fines from credit card processor• Does not have formal PCI training and tracking

in place• Need assistance completing SAQ• Multiple sites

PCI Compliance Validation – Qualifying Questions

• Have you completed your SAQ?• Do you have formal PCI training in place? If yes, how

are you tracking it?• Can you demonstrate that each employee has read and

understood the company security policy and procedures?

• When is the last time you performed a ASV scan? Was it successful?

Pull-Through Services:•EarthLink 365 +

•Network

•Professional Services

Endpoint Management/Mobile Device Management

Features:•Endpoint security for all PC/Macs in customer’s

environment

•AV/AS protection

•Patch Management

•Asset tracking

•Software distribution

•Web content filtering

•Monitoring

•Helpdesk with case tracking & reporting

•Policy control

•Device Encryption and remote data destruction

(add on)

•Backup and restore (add on)

EPM/MDM - Drivers

• Small IT staff• Remote users• Frequent travel by employees requiring remote

access• Need automated patching and software

deployment• Need automated equipment tracking• IT staff spending excessive time on internal

support

EPM/MDM – Qualifying Questions

• How do you support workstations and mobile devices today?

• How do you track assets?• How do you deploy software?• How do you patch workstations in your environment?• Where are your employees based?• How do you handle support for employees who are

traveling?• How do you handle data on user mobile devices when

they leave the company?• How much of your IT staff time is spent on strategic

initiatives versus routine maintenance issues?

Pull-Through Services:•Managed Exchange/365 +

•Network

•Professional Services

Tech Care/Managed Help Desk

Features:•Fully outsourced Level 1 and/or Level 2 support

•24x7 or 9x5 coverage options

•VIP support

•Fully customized

•Ability to white label

•Dedicated toll free # (optional)

•All support on-shore

•Can be sold per user or per incident

•Ability to add dedicated analyst

Tech Care - Drivers

• Small IT staff• Geographically dispersed workforce• Frequent travel by employees requiring remote

access• IT staff spending excessive time on internal

support

Tech Care – Qualifying Questions

• How is your help desk staffed today?• How do you handle after hours support?• Where are your employees based?• How do you handle support for employees who are

traveling?• How much of your IT staff time is spent on strategic

initiatives versus routine maintenance issues?• Do you have a ticketing system in place?

Pull-Through Products

Features:

• Fully redundant, highly secure data centers with a 99.999% uptime guarantee

• Scalable infrastructure based on need

• Secure operations with 24/7/365 monitoring, monitored access, employee background checks

• High reliability with redundant cooling, power, filtering, and interconnected (10G) networks

• Business mobility with secure access from anywhere

Data Center Services

Ensure secure, reliable operations without the burden of data center maintenance.

Services:

•Colocation

− ¼, ½, or full cabinet

− Managed Colocation

• Bronze Level service is included with all options• Upgrade to more comprehensive levels based on customer needs

Managed Services Options

Bronze Silver Gold PlatinumNetwork Support Yes Yes Yes Yes

Power Support Yes Yes Yes Yes

Hardware Support Yes Yes Yes Yes

Server Reboot 1 Unlimited Unlimited Unlimited

24/7 Emergency Support Yes Yes Yes

Basic Monitoring (ping) Yes Yes Yes

Advanced Monitoring Yes Yes

OS Installation Yes Yes

OS Patches & Security Updates Yes Yes

Antivirus Services Yes Yes

OS Reloads Yes Yes

Preferential Hourly Rate Yes Yes

Backup Management Yes Yes Yes Yes

Restore 1 2 4

Performance Tuning Yes

Security Assessment Annually

Exchange Administration Available

Services:•Secure Email

• Shared MS Hosted Exchange 2010

• Dedicated MS Hosted Exchange 2010

• Dedicated Hosted Zimbra XWA

•Email Encryption

• Secure Message Center Portal

•Email Archive

•Secure File Sharing Portal

•EarthLink 365+

• MS Hosted Exchange

• MS SharePoint

• MS Lync

Application Services

Features:

•Pay-as-you-go services, eliminating upfront capital costs

•Improved mobility with anytime, anywhere access from any device

•Seamless migration, patching, upgrades, and 24/7/365 support

•Disaster recovery for complete backup, testing, and automated failover and recovery

Secure, reliable “anywhere” access to email and business applications, at a lower cost.

Services:

•Security & Vulnerability Assessments

•Cloud Assessments

•Cloud Migration Services

•Firewall Migration Services

•Staff Augmentation

•Custom Professional Services

EarthLink Professional Services

Features:•Expert IT consultants help design your IT future and support your implementation.•Increase IT staff productivity – focus on revenue generating projects•Increase business agility and scalability•Eliminate CAPEX and reduce OPEX

Ensuring your IT infrastructure is delivering maximum business benefits.