EarthLink BusinessIT Services

EarthLink Business IT Services Snapshot

• Comprehensive IT services portfolio

− Data center, virtualization, IT security, applications, support

• Integrated with EarthLink voice and data networks

• Hosted in SAS 70 Type II audited data centers

• Small business to enterprise customers

• Deep industry expertise

− Retail, healthcare, finance, transportation, manufacturing,

government

Lots of hype surrounding cloud, managed services, and virtualization…

48 percent of U.S.-based organizations plan to increase their adoption of managed services from outside providers. – Gartner

By 2012, 20% of businesses will own no IT assets.

– Gartner

SMB customers will spend $50 billion on cloud services in the next two years. – AMI Partners

In 2012, 80% of new commercial enterprise apps will be deployed on cloud platforms. – IDC

…but how can these services help your business?

65% of SMBs…plan to make maintaining or implementing server virtualization a “critical” or “high” priority throughout 2011. – Forrester

Empower your business•Lower upfront capital resources•Simplify IT management•Reduce staff burden•Rapidly scale up and down

Empower your business•Lower upfront capital resources•Simplify IT management•Reduce staff burden•Rapidly scale up and down

The business value of cloud and managed services

Lower the time and cost of managing day-to-day IT operations, and free your IT budget and staff to focus on strategic initiatives

Reduce your risk•Proactive monitoring and maintenance•Secure, compliant data center operations, with 99.999% uptime•Certified security experts•Verifiable disaster recovery

Reduce your risk•Proactive monitoring and maintenance•Secure, compliant data center operations, with 99.999% uptime•Certified security experts•Verifiable disaster recovery

But executing a comprehensive strategy can be time consuming and complex

Virtualization, cloud, managed services, SaaS, PaaS, IaaS….How do I assess the many options?

How do I transition without disruption to my business?

How do I evaluate the ROI, cost, and business impact? What IT resources and

skills will we need?

How do I keep pace with changing technology and business needs?

How do I ensure security and compliance with regulation?

Simplify the complex with EarthLink Business

A comprehensive approach that enables you to efficiently leverage IT to solve business challenges.

IT experts as partners

IT and security experts as trusted

advisors, from strategy to

deployment and maintenance.

IT experts as partners

IT and security experts as trusted

advisors, from strategy to

deployment and maintenance.

Secure, reliable operations

Fault tolerant, SAS 70 Type II enterprise-class

data centers with 24/7/365 monitoring and

99.999% uptime.

Secure, reliable operations

Fault tolerant, SAS 70 Type II enterprise-class

data centers with 24/7/365 monitoring and

99.999% uptime.

Integrated IT, voice, and data

services

Flexible services customized to

business needs, and the convenience of a

single provider.

Integrated IT, voice, and data

services

Flexible services customized to

business needs, and the convenience of a

single provider.

Proven IT and security expertise

CISSP® & CISA certified security professionalsThe globally recognized standard for information security professionals

VMware vCloud Powered hosted serviceEarthLink Business is one of the first service providers to deliver these capabilities

SAS 70 Type II auditedIn-depth audit of internal controls and processes, supporting security and compliance

Over 3,000 IT deployments across key industriesIncludes solutions to support compliance requirements such as PCI, HIPAA, and GLBA

“With EarthLink monitoring, protecting our data, and hosting our applications 24/7, it frees me to focus on growing the business. I have a real trust in the services they provide.”

EarthLink’s solution:•Secure private cloud for medical application/patient medical records•Hosted email•Managed services•Data backup & recovery

Case study: Global Health Products

Data Center Services

Colocation

Virtualization Services

Cloud Hosting

Dedicated Server

Disaster Recovery

Web Hosting

Application Services

Secure Email

Archiving and Encryption

Collaboration, Database

Secure File Transfer Portal

Security Services

Network and Cloud

Endpoint and Device

Compliance and Enhanced Monitoring

Business Continuity/Disaster Recovery

Support Services

Managed IT

Remote Tech Care (1H 2012)

Connectivity Services

MPLS, Voice, and Data

Support

Security

Data Center

Connectivity

Application

Virtualization

Flexible, layered services to meet the needs of small to large businesses.

IT Services Product Portfolio

Features:

• Tier 4 and 3 data centers, SAS 70 Type II audited with a 99.999% uptime guarantee

• Scalable infrastructure based on need

• Secure operations with 24/7/365 monitoring, monitored access, employee background checks

• High reliability with redundant cooling, power, filtering, and interconnected (10G) networks

• Business mobility with secure access from anywhere

Data Center Services

Ensure secure, reliable operations without the burden of data center maintenance.

Services:

•Colocation

− Managed or unmanaged

− ¼, ½, or full cabinet

Services:•Cloud Hosting

•Dedicated Server

•Disaster Recovery

•Web Hosting

Virtualization Services

Features:•EarthLink virtualization experts supporting

strategy to deployment and maintenance •Server consolidation, reducing costs of

hardware, power, and footprint•Rapid remote provisioning of desktops and

servers•High availability with virtual and physical

disaster recovery solutions and 24/7/365

support

Cut costs with server consolidation while improving agility and control.

Services:•Secure EmailMS Exchange 2010 or Zimbra XWAEmail EncryptionEmail Archive

•CollaborationMicrosoft SharePoint

•DatabaseMicrosoft SQL 2008

•Secure FTP Portal

Application Services

Features:

•Pay-as-you-go services, eliminating upfront capital costs

•Improved mobility with anytime, anywhere access from any device

•Seamless migration, patching, upgrades, and 24/7/365 support

•Disaster recovery for complete backup, testing, and automated failover and recovery

Secure, reliable “anywhere” access to email and business applications, at a lower cost.

Services:

•Network and Cloud SecurityManaged Firewall, Secure Remote Access

•Endpoint and Device SecurityAsset Management, Laptop Security, Email Antivirus/Antispam, Email Encryption, Email Archive

•Compliance/Enhanced Monitoring

•Business Continuity/Disaster RecoveryRemote Data Protection, Data Vaulting

Managed Security Services

Features:

•Flexible services, on-premises or cloud

•Integrated risk management across IT

and voice/data networks

•CISSP & CISA-certified security

professionals

•Industry expertise & documented security

policies/procedures to support compliance

•24/7/365 monitoring, alerts, and support

Leverage certified security experts to assess and mitigate risk.

Features:

• Refocus IT staff on strategic initiatives by offloading the hassles of day-to-day support

• Improve security and reliability by staying current with patches/upgrades

• Reduce downtime with 24/7/365 monitoring, rapid response times, and seamless failover and recovery

Managed Support ServicesFree your IT staff to focus on more strategic initiatives.

Note: Bronze service is standard with managed colocation, managed application, and virtualization services.

Services:

Managed Support− Bronze: Network, power, hardware

support− Silver: Add monitoring, emergency

support− Gold: Add OS, AV support− Platinum: Add DB, tuning, security

assessmentRemote Tech Care – Available 1H 2012

Performance• High speed fiber network between all

locations

Security• Private MPLS extending from the

customer to EarthLink data centers

Reliability• Redundant, standardized storage area

network (SAN)• Hardware-based SAN replication

between sites for data and applications• Disaster recovery offering with Site

Recovery Management (SRM)

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Secure, fully redundant data centers, connected by a nationwide private network

Can EarthLink Business help you to…

• Leverage virtualization to reduce costs and improve agility?

• Assess and mitigate security and compliance gaps?

• Upgrade to new, more secure, mobile business applications without the upfront capital costs?

• Free up IT resources for strategic initiatives by offloading day-to-day maintenance?