Emaar Tenant Manual - DUBAI MALL

8/18/2019 Emaar Tenant Manual - DUBAI MALL

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EMAAR MALLS GROUP

TENANT MANUAL

Version 2 - 2015

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1.0 INTRODUCTION

1.1 Definitions1.2 Emaar Malls (EM)1.3 Unit Renovation1.4 Tenant Obligations

1.5 Authority Requirements1.6 Statutory Approvals of Tenants Work1.7 Disclaimer1.8 Future Revisions1.9 Unit Measurements

2.0 RETAIL DESIGN AND DELIVERY

2a DESIGN

2a.1 Shop Front Design2a.2 Glazing2a.3 Shot Front Entry & Door Closures

2a.4 Signage2a.5 Small and Large Media TV Screens & Graphic Elements2a.6 Flooring2a.7 Walls2a.8 Ceilings2a.9 Lighting2a.10 Visual Merchandising2a.11 Garbage Room Design Requirements2a.12 External Terrac e2a.13 Signage Maintenance

2b DELIVERY

2b.1 E Service’s Tenant Portal.2b.2 Responsibilities2b.3 Retail Delivery Process2b.4 Retailer Briefing Meeting2b.5 Initial Concept Design Submission2b.6 Preliminary Design Submission2b.7 Services Submission / Detail MEP / Architectural Design2b.8 Final Design Submission2b.9 Tenant Variation Request (TVR)2b.10 Pre-approved List of Fit out Contractors and MEP Subc ontrac tors

3.0 ANCHOR TENANCIES

3a. LANDLORD WORKS

3a.1 Floors3a.2 Inter-Tenancy Walls3a.3 Doors / Ironmongery3a.4 Elec tro-Mechanical Systems (MEP)3a.4.1 Ventilation and Air-Conditioning3a.4.2 Plumbing and Drainage3a.4.3 Fire Protec tion and Fire Detection (Alarm)3a.4.4 Electrical & ELV Systems3a.4.5 Gas (LPG)3a.4.6 Elec tro-mechanical works (MEP) installation requirements

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3b TENANT WORKS

3b.1 Floors3b.2 Internal Walls3b.3 Doors3b.4 Fit Out Programme / Certificates3b.5 Structural Penetrations

3b.6 Permits to Work3b.7 All Other Works

04 INLINE TENANCIES

4a LANDLORD WORKS

4a.1 Floors4a.2 Inter-tenancy Walls4a.3 Doors4a.4 Elec tro-Mechanical Systems (MEP)4a.4.1 Ventilation and Air-Conditioning4a.4.2 Plumbing and Drainage4a.4.3 Fire Protection and Fire Detection4a.4.4 Electrical & ELV Systems4a.4.5 Gas (LPG)4a.4.6 Elec tro-mechanical works (MEP) installation requirements

4b TENANT’S WORKS

4b.1 Floors4b.2 Internal Walls4b.3 Doors4b.4 Fit out Programme/Certificates4b.5 Structural Penetrations4b.6 Permits to Work4b.7 All Other Works

5.0 F & B TENANCIES

5a F&B SPECIFIC DESIGN REQUIREMENTS (***Refer to Section 2a for general design requirements)

5a.1 Shop Front Design5a.2 Internal Kitchen5a.3 Garbage Room Design Requirements5a.4 External Terrac e

5b LANDLORD WORKS

5b.1 Floors

5b.2 Inter-Tenancy Walls5b.3 Doors5b.4.1 Elec tro-Mec hanical Systems (MEP)5b.4.2 Ventilation & Air-Conditioning5b.4.3 Plumbing & Drainage5b.4.4 Fire Protection & Fire detection (Alarm)5b.4.5 Elec trical & ELV Systems5b.4.6 Gas (LPG)5b.4.7 Elec tro-mechanical works (MEP) installation requirements

5c TENANT WORKS

5c.1 Floors5c.2 Internal Walls

5c.3 Doors5c.4 Fit out Programme/Certificates

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5c.5 Structural Penetrations5c.6 Permits to work5c.7 All Other Works

6.0 FOODCOURT TENANTS

6a DESIGN

6a.1 Shop Front Design6a.2 Counters6a.3 Signage6a.4 Menu Format6a.5 Walls6a.6 Ceilings6a.7 Finishes6a.8 Furniture6a.9 Lighting6a.10 Food display & Presentation6a.11 Branding & Visual Merchandising6a.12 Garbage Room Design Requirements

6b LANDLORD WORKS

6b.1 Floors6b.2 Inter-Tenancy Walls6b.3 Doors6b.4 Elec tro-Mechanical Systems (MEP)6b.4.1 Ventilation & Air-Conditioning6b.4.2 Plumbing & Drainage6b.4.3 Fire Protec tion & Fire detection (Alarm)6b.4.4 Electrical & ELV Systems6b.4.5 Gas (LPG)6b.4.6 Elec tro-mechanical works (MEP) installation requirements

6c TENANT WORKS

6c.1 Floors6c.2 Internal Walls6c.3 Doors6c.4 Fit out Programme/ Certificates6c.5 Structural Penetrations6c.6 Permits to work6c.7 All Other Works

7.0 UNIVERSAL ACCESS

7.1 Ramps

7.2 Service Counters7.3 Automated Teller Machines (ATM’s)7.4 Clothes Shops7.5 Supermarkets7.6 Shops7.7 General7.8 Restrooms

8.0 HEALTH, SAFETY & ENVIRONMENT

8.1 Tenants Contrac tor Specific Responsibilities8.2 Emergency Preparedness8.3 Discovering a Fire8.4 Evaluation Information8.5 Accidents and incidents reporting procedure8.6 Insurance Liability

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8.7 HSE Doc uments to be submitted8.8 Permit to Work8.9 Information, training and Supervision8.10 Safety Procedure8.11 Scaffolding8.12 Hot work8.13 Elec trical Safety

8.14 COSHH8.15 Confined Space Entry8.16 First Aid Provision8.17 Fire Prevention and Protection8.18 Personal Protection Equipment (PPE)8.19 Environment8.20 General Rules8.21 EM HSE Violation Notice

9.0 STORAGE AREAS WITH RETAIL UNITS

9.1 Design Criteria9.2 Fire Prevention & Protection9.3 Elec tro-Mechanical Systems (MEP)9.4 Submittal9.5 Obstruction of Fire Sprinklers9.6 Fire Protec tion of Storage Spaces

10.0 MEP SUBMISSION & INSTALLATION GUIDELINESMISSION & INSTALLATION

GUIDELINES10.1 MEP Introduction10.2 MEP Standards10.3 MEP Design Approval’s10.4 MEP Submission Guidelines10.4.1 Ventilation & Air Conditioning10.4.2 Plumbing & Drainage

10.4.3 Fire Protec tion & Fire Detection (Alarm)10.4.4 Electrica l & ELV Systems10.4.5 Gas (LPG)10.5 Material Specification10.6 System Spec ification & Installation Guidelines10.6.1 Air-Conditioning10.6.2 Fresh Air Treatment:10.6.3 Kitchen Extract Treatment:10.6.4 Emergency Smoke Extract:10.6.5 Water Supply10.6.6 Drainage10.6.7 Fire Protection10.6.8 Kitchen Hood Fire Suppression System10.6.9 Fire Detection (Alarm)

10.6.10 Elec trical Works10.6.11 Lighting Installation Guidelines within Retail Units10.6.12 Important Notes on Installation10.6.13 List of Pre-Approved Lighting Products, Accessories & Transformers10.6.14 Preferred Installation Details of Lighting Transformers.10.6.15 Telephone System10.6.16 Security Systems10.6.17 Gas (LPG)10.6.18 Gas Panel10.6.19 Gas Installation10.6.20 LPG Connections10.6.21 Access Panels in Tenancies10.7 MEP Data Sheet

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11.0 ACCESS & FIT OUT

11.1 Appointment of Shop Fitter11.2 Responsibility for Damage11.3 Fit out Insurance11.4 Waste Removal & Management

11.5 Hoarding Installation11.6 Unit Handover11.7 Deliveries and Access11.8 Pre-Start Submission11.9 Pest Control During Fit out11.10 Fit Out11.11 Safety Induc tion11.12 Inspection Cap & Charges11.13 Ceiling Closure Inspection11.14 Hours of working

12.0 CLOSE OUT

12.1 Testing & Commissioning (T&C)12.2 Shopfront / Structural Engineer12.2 Pre-Opening Documentation12.3 Consent to Trade12.4 Maintenance Requirements

13.0 SUBMISSION CHECKLIST EXAMPLE

Form 4a - Initial Conc ept SubmissionsForm 4b - Preliminary Design SubmissionsForm 4c - MEP Design SubmissionForm 4d - Final Design Submission (FDA)

14.0 FORMS

Form 03 – Tenant Authorised Representative DetailsForm 06 – Tenant Variation RequestForm 11 - Tenancy HandoverForm 12 – Actual Fitout CommencementForm 13 – Minutes of MeetingForm 18 – Fitout Completion Summary ReportForm 22A – Store Fitout Snag List – ArchitectureForm 22E – Store Fitout Snag List – ElectricalForm 22HF – Store Fitout Snag List – Fire ProtectionForm 22HP – Store Fitout Snag List – PlumbingForm 22M – Store Fitout Snag List – Mechanical

Form 24 – Fitout Handover Form

15.0 EXAMPLE OF REQUIRED DESIGN ARCHITECTURAL DOCUMENTATION

15.1 Initial Conc ept Design Submission15.2 Preliminary Design Submission15.3 MEP Design Submission15.4 Final Design Submission

TDM TENAN MANUAL R2 – August 2015

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1.0 INTRODUCTION

1.0 INTRODUCTION

1.1 Definitions1.2 Emaar Malls Group (EMG)1.3 Unit Renovation1.4 Tenant Obligations1.5 Authority Requirements1.6 Statutory Approvals of Tenants Work1.7 Disclaimer1.8 Future Revisions1.9 Unit Measurements


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1.0 INTRODUCTION

1.1 Definitions

1- Anchor Units - Retail premises greater than 1000m2 in area.

2- Authorities - Any statutory, public, loc al, present or future at the time of the works, having jurisdiction over the Landlord’s works or the Tenant’s works.

3- Building Management Systems (BMS) - The BMS monitors and manages all Landlords’ facilitiesparticularly, cooling, power, and fire a larms and Ma ll environment.

4- BOH – “Back of House” area

5- Concept Design Process - This is the process for the Tenant to follow to gain conc ept designapproval from the Landlord.

6- Consent to Trade - The formal consent issued to the Tenant from RDT on behalf of the Landlord,granting permission to the Tenant to trade from the premises. Subject to all regulatoryapprovals obtained by the Tenant.

7- Demised Premises - The area as demised to the Tenant by the Landlord as documented in theLODs, as outlined in red.

8- Design Concept - The design intent embodied in the p lans and drawings for the shop frontlayout of the premises, the shop front signage concept for the premises setting out the tradingname of the Tenant and the shop layout of the premises.

9- Design Control Zone - The first 1m into the shop to be given special design consideration.

10- Detailed Design - A fully coordinated detailed design for the entire Tenant’s works to thepremises that complies with statutory and technical requirements and is consistent with thepreviously established Design C oncept.

11- E Service’s Tenant Portal – This represents the “online system” in which all design and fit outdocumentation i.e. drawing submission & relevant forms are to be communicated between allparties i.e. the Tenant and Landlord

12- FDA – “Final Design Approval”. This signifies the final approval from the landlord.

13- Fit-out Period - The period specified in the Lease Agreement during which time the Tenant willperform the approved Fit-Out works and stocking/merchandising of the Demised Premises.

14- Food & Beverage (F&B) - Premises specifica lly designated by the Landlord as a Restaurantwithin the Mall, providing for the sale and consumption of food and beverage within thepremises.

15- Health Safety & Welfare - The Tenant’s responsibilities to know, implement and enforce safework practices, without: hesitation, interruption, failure or excuse.

16- Inline units - Retail premises less than 1000m2 in area (Excluding those spec ifically categorizedas F&B or Kiosks).

17- Kiosk - Typically located within the common areas of the Mall.

18- Late Opening Penalty (LOP’S) - The c harge levied by the Landlord on the Tenant if the Tenantfails to open on the contrac ted opening date, as documented in the lease agreement.

19- Landlord - The Landlord is Emaar Malls Group PJ SC (EMG ).

20- Lease Outline Drawings (LOD) - The LOD contains a c omplete set of drawings which detail thepremises. This information will be made available in AutoC AD and PDF format and issued to the

Tenants Authorized Representative.

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21- Lease Agreement - The Lease Agreement entered into in respec t of the premises between theLandlord and the Tenant.

22- Other Contractors- Any C ontrac tor, artist, trades person or other person engaged by anyperson to do work.

23- Pre-Approved Contractor - Landlord will offer Tenants a choice of Pre-Approved Contrac tors,both civil and MEP, the Tenant must appoint any number of the Contractors from this list. This isto aid in the quality of the fit out and speed of fit out.

24- Project Manager (PM) - Referred to in this document as the PM, will be an agent appointed bythe Landlord, who will represent the Landlord. The PM will administer the approvals proc essand will be the primary point of contac t between the Tenant and the Landlord during thisprocess, and will issue a ll approval notices on behalf of the Landlord.

25- Retailer Briefing Meeting - The initial meeting where the nominated Retail Designer & TenancyCoordinator meets with the Tenant’s representative, the nominated Tenant’s designer & Shopfitter to discuss the upcoming project.

26- Retail Delivery Pack - Contains the Tenant Manual and the LODs. Issued to the Tenant at the

Retailer Briefing Meeting in soft and hard copies.

27- Retail Delivery Team (RDT) - Referred to in this document as the RDT. The Retail Delivery Team isany consultant or agent of the Landlord appointed by the Landlord to review and advise the

Tenant’s Coordinator, the Tenant and the Tenants shop fitter on design & fit out matters.

28- Retail Designer (RD) - Referred to in this document as the RD will be an agent appointed by theLandlord and will administer the Concept/Detailed Architectural Design Approval process.

29- Tenant’s Authorized Representative (TAR) - Tenant’s Authorized Representative, referred to inthis document as the TAR, this person will be the point of c ontac t for the Landlord’srepresentative, and thus should have the authority to act on behalf of the Tenant by takingdecisions pertaining to the fit out design and execution.

30- Tenant Coordinator (TC) - Referred to in this document as the TC, will be an agent appointedby the Landlord, who will represent the Landlord. The TC will administer the approvals proc essand will be the primary point of contac t between the Tenant and the Landlord during thisprocess, and will issue a ll approval notices on behalf of the Landlord.

31- Shop Fitter - The building C ontrac tor appointed by the Tenant and responsible for the fit outprocess.

32- Tenant Manual - Means the Manual prepared by the Landlord containing amongst otherthings, the design approval criteria and c onstruction procedures laid down by the Landlord.

33- Tenant Variation Request (TVR) - The Landlord will operate a change control process referred toas the TVR, for Tenant requested a lterations to the base build structure

34- Trading Date - The first day the Tenant trades from the premises.

35- Waste Removal - The removal of Tenant contrac tor’s waste as a result of fit out activities.


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1.2 Emaar Malls Group (EMG)

1- This Tenant Manual is intended to cover all Emaar Ma lls Group Assets within Dubai (excludingGDP Corporate Offices) for specific Architectural and MEP related matters. It is important thatthe LODs for each unit are reviewed and understood as there will be variations depending onthe specific EMG Asset, these must be validated by the Tenant on site.

1.3 Unit Renovation

1- When an existing Tenant enters into a renovation agreement with the Landlord the Tenant hasto return the unit back to “shell and core” before carrying out a full fit out.

1.4 Tenant Obligations

In addition to the obligations contained in the Lease Agreement the Tenant shall:

1. At all times during the carrying out of the Tenant’s works comply with architectural, engineeringand building standards, codes and safety standards.

2. Be responsible for the security and protection of the Tenant’s goods and materials.

3. Report to the Landlord’s Tenant Coordinator prior to commencement of the Tenant’s works.

4. Inform all persons involved in the Tenant’s works of this Tenant Manual and any site specificrequirements.

5. Protect any base building works during the Tenant’s works. Transport Tenant’s materials andstore such materials within the premises.

6. The Landlord reserves the right to exclude from the Emaar Malls G roup asset, the Tenantand/or his contrac tors if they fail to comply with this Tenant Manual.

1.5 Authority Requirements

The Tenant must comply with the prescriptive requirements of codes of prac tice and with therequirements of all other authorities and applicable laws.

Without limitation the Tenant must:

a. Obtain all licenses, permits, consents, approvals, determinations and permissions requiredto perform the Tenant’s works.

b. Make applications to the authorities (or the Landlord where appropriate) and pay allrelevant fees, deposits and charges.

1.6 Statutory Approvals of Tenants Work

It is the Tenant, Tenant’s Contractor(s) and/or Tenant’s Consultant(s) responsibility to makecontact, establish protocol and follow proper procedures for all permitting, licensing andinspec tions as may be required in the relevant authorities.

The Tenant is responsible for obtaining all regulatory approvals required prior to thecommencement with any of Tenant’s work in the Tenant’s Premises. Proof of such regulatoryapprovals must be copied to RDT Project Manager / Tenant Coordinator.

The Landlord assumes no liability in the failure of the Tenant, Tenant’s Contrac tor(s) and/or Tenant’s Consultant(s) to improperly apply for any permit, the failure to have all necessarypermits to complete Tenant’s work in order to obtain a final Certificate of Occupancy from therelevant authorities, failure to ac quire any required licensing as may be required by therelevant authorities and the fa ilure of Tenant or Tenant’s Contrac tor to pass any inspection as itrelates to Tenant’s work.

The failure of the Tenant’s Contrac tor to provide Dubai Municipality Completion certificatewithin a reasonable period of time could result in removal of the contractor’s name from EMGlist preapproved contrac tors

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1.7 Disclaimer

All descriptions, statements and other particulars in this document are believed to be correc tat the time of publication. The Tenant must, however, satisfy themselves by inspec tion orotherwise as to the correc tness of eac h of them.

1.8 Future Revisions

From time to time it may be necessary for this document to be revised, updated and re-issuedto Tenants. In such instants, the revised doc ument will supersede this doc ument. The Tenantshall comply with all the requirements of the revised document.

1.9 Unit Measurement Options

For demising walls forming the boundary with public / external space the demise line is theexternal surface of the wall. Tenants are not permitted to use or alter the external face of thewall in any way. This includes any change in finishes, plac ing or fixing of advertising or anypromotional or other materials or equipment.


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2a DESIGN

2a.1 Shop Front Design2a.2 Glazing2a.3 Entry & Door Closures2a.4 Signage2a.5 Small and Large Media TV Screens & Graphic Elements2a.6 Flooring2a.7 Walls2a.8 Ceilings2a.9 Lighting

2a.10 Visual Merchandising2a.11 Garbage Room Design Requirements2a.12 External Terrace2a.13 Signage Maintenance

2b DELIVERY

2b.1 E Service’s Tenant Portal.2b.2 Responsibilities2b.3 Retail Delivery Process2b.4 Retailer Briefing Meeting2b.5 Initial Concept Design Submission

2b.6 Preliminary Design Submission2b.7 Services Submission / Detail MEP / Architectural Design2b.8 Final Design Submission2b.9 Tenant Variation Request (TVR)2b.10 Pre-approved List of Fit out Contractors and MEP Subc ontrac tors

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2a DESIGN

2a.1 Shop Front Design

Shop Front Philosophy

The sho p front d esign p lays a sign if ic a nt role in c reat ing m a xim um visua l im p a c t for your store

wi th in the m al l env i ronm ent . Given the im po rtan c e o f shop f ront d esign, i t must d em onst ra te

an exce pt ion leve l of d esign sta nd ard an d c rea t iv ity . The Tena nt is req uired to prov ide the i r

ow n shop f ront tha t a dh eres to the La nd lord ’ s spe c if ic at ions a nd req uirem ents an d c om p lies

w ith a ll Cen tre, Prec inc t or Lev el sp ec if ic d esign req uireme nts.

GENERAL SHOP FRONT REQUIREMENTS

a. Unless otherwise stated, all shop front elements must sit either “on or behind” thenominated lease line. ***An out-go may be considered for signage and otherarchitectural elements and will be reviewed on a case by case basis.

b. Only high quality and durable materials will be permitted for use in construction of theshop front. ***Finishes that are not commonly specified and unique will be viewed on acase by case basis and will be approved at the discretion of the Retail Designer andBusiness.

c. It is an expec tation that each shop front design incorporates the use of “full height” designelements within the shop front zone to help maximize the shop front store presenc e andverticality within the mall. Full height can include the use of full height glazing or solidarchitec tural elements.

d. “Full height” large entry doors to the shop front entry are encouraged.

e. Where the shop front height is 4m or less a “full height” door opening and closure isrequired. ***Doors at 3m may be considered ONLY if a fixed glass panel is installed abovethe entry door. This is to ensure that the overall door/ opening appears as 4m.

f. Where the shop front isgreater than 4m, a minimum door height of 3m is required.

g. Shop front design should have a combination of both “solid and open” design elements.

h. All shop fronts are required to incorporate either a “solid or transparent” full heightelements to the immediate shop front zone in order to enhanc e the vertical.

i. “Completely open” shop fronts where no architectural design or finishes are specified andwhere no value is added to either the shop front store design or mall will be not beapproved.

j. Tenancies with a shop front width of 5m or less may not be required to have a fixedglazing or solid element. This will be reviewed on a “case by case” basis and will be at thesole discretion of the Retail Designer and Management.

k. Maximum “continues” shop front style portal thickness is250mm.

l. Tenancies with a shop front height of “greater” than 6m, may incorporate a bulkhead orportal element to the shop front design. Where a bulkhead is proposed it must sit no lowerthan 4m from the mall FFL, with the “vertical and horizontal” shop front elements must readas “two different elements” and be set on different depths.

m. Shop front “Solid to transparent” (i.e. Solid finish vs. Glazing) ratio = max 30% solid – 70%

glazing.

n. Shop front c ladding illumination, where a specified finish is back lit to c reate an“illuminated or glowing” effect may be considered. If approved, it must convey a high


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level of architectural quality, be set behind either glass or stone, with the light LUXillumination levels not exceeding 300 Lux. Light source must be “Static”. NO bright colorlighting will be approved. ***Design approval will be issued on a “case by case” basis.

GENERAL SHOP FRONT REQUIREMENTS & EXAMPLES

Shop Fronts of 3m and below:

Example A: (A). Optional location for logo or signage. (B) Solid element. (C) Mall floor tile or alternativefinish to continue into the entry floor area. (D) Full height entry doors pivot set back to open outwardstowards the mall. (E) Signage to be centered 2.5m from the FFL. Signage to be fixed to or behind the shopfront glazing. (F)Full height glazing. (G) Full height solid elements to adjacent tenancies.

Example B: (A). Full height roller shutter to entry set back a minimum 1m from the lease line.(B) Signagelocated over the entry & suspended from above. Signage to be centered 2.5m from the FFL.(C) Framedshop front with the roller shutter track built into the frame.(D) Full height glazing. (E)Optional location forlogo or signage.

Shop front elements “not” approved:a. No Continues Bulkheads

b. No low height doors

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GENERAL SHOP FRONT REQUIREMENTS & EXAMPLES

Shop Fronts up to 4m:

Example A: (A). Shop front portal permitted. Maximum width 250mm.(B) Vertica l solid element could beused for logo or signage. (C) Mall floor tile or alternative finish to continue into the entry floor area.(D) Fullheight entry doors pivot set back to open outwards towards the mall. (E) Signage to be centered 3.5mfrom the FFL. Signage to be fixed to or behind the shop front glazing. (F)Full height glazing to underside ofportal.

Example B: (A). Optional location for logo or signage. (B) Full height vertical solid element. (C) Mall floortile or alternative finish to continue into the entry floor area.(D) Bulkhead set back 1m from the lease line.(E) Full height entry doors at 4m. Pivot set back to open outwards towards the mall. (F)Full height glazing.(G) Signage to be centered 3.5m from the FFL.(I) Full height vertical solid element.

Shop front elements “not” approved:

a. No Continues Bulkheadsb. No low height door

c. No small glazing panels


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GENERAL SHOP FRONT SET OUT EXAMPLES


Example A: (A). Full height vertical solid element. (B)Optional location for logo or signage (C) Bulkheadset bac k 1m from the lease line. (D) Mall floor tile or alternative finish to continue into the entry floor area.(E)Full height entry doors at 4m. Pivot set back to open outwards towards the mall. (F) Full height glazing. (G) Signage to be centered 4.5m from the FFL.(I) Full height vertical solid element.

Example B: (A). Optional location for logo or signage. (B) Full height vertical solid element. (C)Bulkhead witha maximum depth of 2m permitted. Must finish no lower than 4m from the mall FFL.(D)Mall floor tile oralternative finish to continue into the entry floor area. (E)Full height Entry doors at 4m. Pivot set back to openoutwards towards the mall. (F)Signage to be centered 3.5m from the FFL. (G) Glazing required to 4m.


d. No Continues Bulkheads

e. No low height doors

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GENERAL SHOP FRONT SET OUT EXAMPLES


Example A: (A). Full height vertical solid element. (B)Solid bulkhead permitted up to a maximum 4m fromthe mall FFL. (Example shown with glazing at 6m).(C) Main signage and or logo to be centered a t aheight of 9m. (D) Mall floor tile or alternative finish to continue into the entry floor area.(E) Full height entrydoors at 4m. Pivot set back to open outwards towards the mall.Where glazing is higher than the minimal4m, glazing break line to be at 4m. (F)Loca tion for optional lower level signage or logo.


c. No Continues Bulkheadsd. No low height doors


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2a.2 GLAZING

Glazing forms a n integ ra l pa rt of the ove ra l l shop f ront d esign an d a s suc h ne ed s to b e

c a refu lly c onside red wh en look ing at the shop f ront d esign. G la zing do esn’ t just a c t a s a

c losure elem ent , but ca n ad d st reng th to the shop f ront b y ac c entua t ing the ve rt ic a l or

hor izonta l and prov id es a plat form in which to disp lay p rod uc t . Glaz ing a lso he lps to c rea te a

fee l ing o f sep a rat ion b etw ee n the insid e of the store and ge nera l ma ll a rea wh ile a t the sa me

time kee p ing visib il ity into the sto re.

a. It is an expectation that each Shop front design incorporates the use of “full height” designelements within the shop front zone to help maximize the shop front store presence andverticality within the mall. Full height can include the use of full height glazing or solidarchitec tural elements.

b. Where frameless glazing is proposed a ll channels must be FULLY recessed and concealed toall sides. NO exposed glazing channels or glazing fixings will be approved.

c. Tenancies with a shop front width of 5m or less may not be required to have a fixed glazing orsolid element. This will be reviewed on a “case by case” basis and will be at the sole discretionof the Retail Designer and Management.

d. Where shop fronts have a shop front height of greater than 4m, glazing fins, spider fixings orother architec tural type glazing fixings will be considered.

e. Where glazing fins are approved they must finish a minimum 3.5m from the mall finish floor level

***NOTE: Full height glazing fins will not be approved.

f. Glazing “spider fixings” or other architectural type glazing fixings are encouraged.

g. Tinted glass may be considered for tenancies which are impacted by direct sun light. Wherefilm is approved, it must be “non-reflective” and be located on the internal glazing face.

h. The use of graphic styled film to the shop front glazing where it forms an integral part of the

overall design will be considered. (See Signage notation below)

i. “Framed glazing” style shop fronts are encourage where the overall shop front concept isenhanced.

j. Where framed style shop fronts are proposed they must be c onstructed from high qualityarchitec tural finishes such as Stainless Steel/ Timber/ Powder coated aluminum.

k. ***NOTE; where a luminum f ram ed window f ram es are p rop osed , the f ram e must b e p ow de rc oa ted in a selec te d c olor an d no t le f t a raw aluminum f in ish.

l. Where there is a large amount of c lear shop front glazing that does “NOT” have either a VMdisplay or product located directly behind the glazing, glazing stickers are to be introduced tohighlight the shop front glazing from the entry opening. Glazing stickers should be loca ted at aheight of 1.5m from the FFL and be natural in color but visible from the mall.

m. NOTE: ALL SPECIFIED GLAZING PANEL THICKNESS SHOULD BE A MINIMUM 15MM GAGE. ALL

GLAIZNG WITH A HEIGHT OVER 3M SHOULD BE EITHER “LAMINATED OR TOUGHENED” TYPESPECIFICATION. THINNER GAGE GLAZING WILL NOT BE APPROVED. IT IS A REQUIREMNET THAT ALLGLAZING SPECIFICATION IS SUBMITTED ALONG WITH THE FINAL DESIGN SUBMISSION FOR

REVIEW/ APPROVAL.

2a.3 SHOP FRONT ENTRY & DOOR CLOSURES

The sho p front e ntry threshold is on e o f the m ost im p ortan t fac tors w he n c on sid ering th e sho p

front d esign . The ent ry thresho ld is the f irst thing a c ustom er see s w hen the y en ter the store a nd

the last th ing the y see whe n they leave . It is mo re tha n just a c losure e lem ent b ut ca n b ec om e

a b ran d state me nt in its ow n r ight . The d oo r c losure should b e a state m ent / bo ld / in terest ing/unique a nd tel l a story tha t sets the ton e fo r the store w ithin.

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2a.3.1 SHOP FRONT ENTRY & CLOSURE

a. “Full height” large entry doors to the shop front entry are enc ouraged.

b. Where the shop front height is 4m or less a “full height” door opening and closure is required.

***Doors at 3m may be considered ONLY if a fixed glass panel is installed above the entry

door. This is to ensure that the overall door/ opening appears as 4m.

c. Where the shop front isgreater than 4m, a minimum door height of 3m is required.

d. Tenancies with a shop front width of “less” than 15m are permitted an entrance opening widthof no greater than 4m.

e. Tenancies with a shop front width of “greater” than 15m are permitted an entrance of either – (A) 1 x 6m continues opening or (B) 2 x 4m separate openings

***Department stores and approved major retailers entries will be reviewed on a “case by

case” basis.

2a.3.2 HINGED/ PIVOT/ SLIDING/ SWING TYPE

Example of maximum shop front entry openings for tenancies up to 15m and greater.

a. As a rule Hinged/ pivot/ sliding and swing type are encouraged to all shop fronts.

b. Doors can be either located on the shop front lease line or be set back to enable the doors toopen outwards.

c. Doors are to be c apable of being locked in the open position during the Mall opening hours.

d. All operating mechanisms, including door handles and hardware, must comply with currentbuilding codes.

e. Where sliding doors are proposed they should be set bac k from the lease line with the toptrac k fully concealed within the finished ceiling line. ***Slid ing d oo rs wh en o pe n ca n crea te a ninterest ing sc ree n w hen op en, thus a dd ing to the store d esign.


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2a.3.3 ROLLER SHUTTER & STACKING TYPE CLOSURES

a. Where the height of the shop front entry and design concept doesn’t suit a traditional “swingor pivot” type door closure, a roller shutter may be considered. If a roller shutter is proposed itmust comply with the following:

- The roller shutter trac k line must be set back a minimum 1m from the shop front lease

line.

- Where the roller shutter meets the c eiling line, it should continue a min 100mm passedthe ceiling finish line. This is to ensure the roller shutter is not visible from the mall.

- All roller shutter guides must be fully built into the shop front structure and be powdercoated to match shop front façade c ladding finish.

- Must be fitted with a motorized closure mechanism.

- Where Stacked, sliding or bi-fold doors are proposed, all items must be FULLY concealedand integrated into the main shop front structure. All tracks, guides, loc ks, glass channelsand hinges must be FULLY recessed and concealed.

b. Where a tenanc y has two shop front faces (i.e. the tenancy is located on a c orner site oradjacent to a service c orridor), the shop front finishes should c ontinue onto both shop frontfacades. This is to ensure that the all shop fronts that sit on the lease line are treated.

c. Shop fronts should be designed with a variety of different but complementary finishes. Shopfronts that are designed with only 1 x material to the entire shop front are not enc ouraged.Where a shop front design is proposed where only 1 x finish is specified, it will be reviewed bythe Retail Design Manager and Business on c ase by c ase basis.

d. All marketing, promotional or life style graphics must be located behind the main shop frontfaçade glazing. NO promotional material will be allowed on the shop front.

e. Finishes at skirting level must be durable to avoid any potential damage i.e. Stainless Steel,

Stone etc. The skirting must be built into the main shop front structure and sit flush withadjoining finishes. NO Aluminum skirting to the shop front will be approved.

f. Where Aluminum Composite sheeting (i.e. Diabond/ Alucabond) High G loss type finish isencouraged.

g. All cladding must be c ut off site by a reparable supplier and be correc tly installed as per themanufactures instructions. ***All edge details must be correctly detailed and finished withcorrect edging detail.

h. A protective edge detail is to be incorporated to all shop front finishes where damage mayoccur. Where protec tive edge details are required they should be finished in a similar colourto the overall shop front c ladding. I.e. Blac k on Black.

i. Shop front must be totally self-supported and constructed independent of the Centre’s soffitor bulkhead. However, where approved, shop fronts may be braced back to the basebuilding slab. In this case, the integrity of the existing structure must not be jeopardized

j. No ticketing or advertising media is to be applied to shop front glazing.

k. No c ontac t numbers/ business details/ Soc ial media or other types of promotional advertisingis to be applied to shop front.

Materials not permitted for shop fronts:

- Laminate finishes

- Plasterboard / cork / sheet vinyl / wallpaper- Plain painted material- Plastic wood veneer.- Concrete block.

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- Perspex- Simulated materials such as imitation brick or rock Plastic laminate- Textured paint and spray on coatings.- Exposed fittings (unless an approved design feature)

2a.4 Signage

Signage Philosophy

Signa ge (bo th in terna l and externa l) rep resents a c rit ic a l c om po nent of the ove ra l l store

co nce p t d esign . The signa ge e lem ent shou ld be an in teg ra ted c om po nen t o f the shop f ron t

de sign a nd rep resent a pr im ary foc us eleme nt of the store c onc ep t . The signa ge de sign should

be dyna mic , sty lized , an d unique in cha rac ter and d em onst ra te a high sta nd ard of d eta iling

an d be c onst ruc ted using high qu al ity ma ter ia ls an d b e e asily rea d f rom b oth c lose a nd far .

a. The signage and graphics proposed should be unique in style and appearance, yet beconsiderate and celebrate the character of The Dubai Mall / other Emaar assets.

b. Emaar does not condone or will accept any Signage/ Graphics or other visual material that

does not reflect Emaar’s high ethical and business standards. This goes for any storepromotional material that can be seen from the general mall area that may be consider asinappropriate or offensive. ***Che c k wi th Em aa r if you req uire an y further c lar if ic at ion o n thea b o v e .

c. Each tenancy (where the shop front is less than 15m wide) is permitted 1 x main primarysignage element that is to be fixed to the shop front façade.

In certain c ircumstances where the shop front width is greater than 15m a second mainsignage element may be considered.

***This will be viewed on a case by case basis and at the discretion of the nominated RetailDesign Manager and Business.

d. The maximum Shop front signage lettering is to be no larger than 450mm.

***NOTE: Special consideration will be taken for signage where the font is written in a particular

and unique style.

e. In certain circumstances a larger signage element may be considered. Where a sign largerthan the maximum 450mm is proposed, the following will be taken into account:

- Size of the tenanc y.- Type of tenancy i.e. Mini Major/ Super Market/ Large Department Store etc.- Overall height of the shop front.- Location within the asset.- Visibility from within the mall i.e. visibility from lower levels.

- The assets unique design guideline requirements that are particular to the center/ prec inctin question.

Once all factors have been taken into account, it will then be considered by the Retail DesignManager and Business and will be reviewed on a case by case basis.

f. As per the DED regulation, an “Arabic Text” style sign must be incorporated alongside theprimary “English Text” sign. It must be designed and constructed to the same standard, be thesame size and scale and be located to the “Right hand side” of the primary sign. It can also beedge or internally illuminated as required

***Any dispensation with regards to the above must be submitted to DED for review/ approval.

g. Where a tenancy is located on a corner site or has a “bend or curve” built into the tenancyshop front set out. An additional shop front signage element may be c onsidered. If additionalsignage is proposed it must be in line with the primary signage element that is located over the


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main entry. Any additional signage will be viewed on a case by case basis and at thediscretion of the nominated Retail Design Manager and Business.

h. Main shop front signage is to be designed with 3 dimensional internally illuminated.

i. Non-illuminated signs demonstrating exceptional design merit may be considered forapproval.

j. Tenants are encouraged to explore the use of both vertical signage and horizontal typesignage design. ***Where a vert ic a l type signa ge eleme nt is prop osed , the w ord ing is to g of rom “bo t t om to t op” .

k. The main shop front signage element is to be located “on or behind” the approved shop frontlease line.

l. Shop front signage to be limited to the store trade name. Other promotional or advertisingsignage is not permitted

m. If a “Holding Sign” is required to the shop front it must be no bigger than 50mm in height andmust be located to the bottom right hand corner of the shop front façade.

2a.4.1 BRAND LOGOS

Brand logos are permitted to the shop front to complement the main shop front signageelement where the logo is a recognized brand image and forms part of the main signageelement.

Where a brand Logo is proposed to the shop front, the following must comply:

- Only 1 x logo will be approved to each shop front façade.

- It may be either internally or edge illuminated

- No light box style logos will be approved.

- Logos must not exceed 600mm x 600mm in size (or bigger than the maximum signage textsize)

- Can be located either on its own or next to or above the main signage element.

2a.5 SMALL & LARGE FORMAT MEDIA TV SCREENS & GRAPHIC ELEMENTS

2a.5.1 SMALL & LARGE FORMAT MEDIA TV SCREENS

Single or large (Multiple) format LED/ TV Screens & or Projection type screens where either a stillor moving image is displayed will not be permitted within the immediate shop front zone.(***See Signage Ref below)

a. Where single or large (Multiple) format LED/ TV Screens & Projection type screens are proposedwithin the store design, they must comply with the following:

- Where single or large (Multiple) format LED/ TV Screens & Projection type screens areproposed to the “side” internal walls. Must be set back a minimum 5m from the shop frontlease line.

- Where single or large (Multiple) format LED/ TV Screens & Projection type screens aredesigned facing the main shop front entry, they must be set back a minimum 10m withinthe tenancy and back from the nominated Lease Line.

- ***Where a tenanc y has a depth of less than 10m, an entry fac ing type screen will NOT beapproved.

- All single or large (Multiple) format LED/ TV Screens must finish “flush” with the internal finish,be FULLY built in and a ll cabling fully concealed.

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- Where the size of the proposed large format media TV screens are over 2m x 2m in size, thedesign and location will be revised by the Retail Design Manager with an approval beingissued based on the location of the screens and the relationship to the mall.

- Where the Retail Design Manager deems the proposed TV screens to be inappropriate forthe location proposed, the proposed screens will be rejected with and an alternatelocation proposed.

- ***NOTE: Senior Management/ Emaar, reserves the right to NOT approve the proposedscreens and screen content based on the following: inappropriate location/ mediaimagery/ Type of imagery shown/ Brightness of image content/ conflict with adjoiningtenancies. This will be articulated through the design review process.

- Where the screens are proposed on an angle, they must be set back the required 10m intothe store.

- All screens must be designed in a fixed position. “Swing or pivot” type systems will not beapproved.

- All screens must be integrated into the overall design concept.

- ***NOTE: All media imagery shown must directly reflec t the store branding. NO third-tierbranding/ advertising or imagery is to be shown. All proposed visual marketing materialmust be submitted to Emaar for review/ approval. This will be enforced by Emaar.

Example of TV screen located both on the internal side wall and facing the shop front entry i.e.parallel to the mall.

2a.5.2 NON-ILLUMINATED & ILLUMINATED GRAPHIC ELEMENTS

a. Both Non-Illuminated & illuminated style graphic light-boxes will NOTbe approved to theexternal face of the shop front façade.

b. Where either Non-Illuminate or Illuminated style graphic boxes are proposed, they must belocated a minimum 1m back from the shop front lease line and be located within the store.

c. Where large “Life Style” type graphics, which form a part of the overall store design concept is

proposed, these will be reviewed on a case by case basis, with approval issued at the solediscussion of the Retail Design Manager.


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d. Where the imagery is visible from the main shop front entry, it must be of a “Life Style” typegraphic only.

***NO promotional/ marketing/ sales type imagery is to be highly visible from the main shop

front entry.

e. The number or graphic boxes will be judged on a case by case basis and with approval at the

discretion of the nominated Retail Design Manager.

f. Must be fully integrated into the overall design concept and be detailed in an architecturallydesigned frame.

g. All images must be “Static/ non-motion” type image i.e. no revolving type images.

h. ***NOTE: NO third-tier branding/ advertising or imagery is to be shown. All proposed visualmarketing material must be submitted to Emaar for review/ approval. This will be enforced by

Emaar.

Example of static type illuminated and non-illuminated graphic elements located behind the

shop front glazing and on the internal wall return.

i. As a rule Neon type signage and neon installations to the shop front façade or within thetenancy will not be approved. ***There may be a situation where this kind of signage may be

considered where a high level of design and concept intent is presented.

j. Where signage and graphic elements including menu boards are proposed within closeproximity to the shop front or form part of the shop front design, these designs are to beundertaken by a qualified and experienced graphic designer.

***Note: Signage manufactures are not considered graphic designers.

k. The utilization of imaginative graphics throughout the tenancy to reinforce the brand and tocreate a strong visual impact is encouraged.

l. The use of graphic styled film to the inside face of shop front glazing way be considered aslong as it complies with the following:

- All vinyl graphic film must be located on the internal face of the glazing only.

***NOTE: NO Film to the external face will NOT be approved.

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- The film can be either a solid or transparent type film.

- The extent of solid fil where visibility to within the store will be at the discretion of the RetailDesign Manager and Business and will be judged based on the concept intent.

- The use of “clip on – surface mounted” style poster / graphic framing systems will not beapproved on or within close proximity to the shop front.

- If poster/ graphic type image are proposed on or near the shop front, they must besubmitted to Emaar for review/ approval.

Prohibited signage finishes:

- Temporary signs. Cloth, paper or foam signs.- Painted letter or images direc tly on shop front.- Plastic box, plastic letters or cabinet signs.- Plastic vacuum formed injection molded plastic letters or signs.- Temporary wall signs such as Window signs, Pennants, Banners, Flags, Inflatable displays,

Sandwich boards.

- Temporary lighting such: Fluorescent gel lights, search lights, flood lights.- Animated or moving signs that swing, rotate, flash, blink strobe etc.- Dec als and stickers.- Letters or shapes formed by exposed lamps or bulbs.- Vinyl graphics and cut letters.]

2a.6 Flooring

Flooring Philosophy

The f loor t rea tm ent a nd d esign rep resents mo re th an just a plat form in wh ic h to show c ase yo ur

prod uc t . The f loor area rep resents one of the bigg est sing le a rea s a nd is a c rit ic a l c om po nent

of the ove rall sto re c on c ep t d esig n. The f loo r f inish shou ld en ha nc e the ove rall sto re de sign . It

should a dd to the cu stom ers expe rienc e throug h a n interest ing use of c olor, texture an d d eta il.

The f loo r t rea tm ent should b e d ynam ic , sty lized , unique an d d urab le a nd be c onst ruc te d using

high q ua l ity m a teria ls.

a. Where the shop front structure or entry doors are set back from the nominated lease line, it is arequirement that the common mall floor finishes i.e. “In-go”, continue past the lease line tofinish in line with the new shop front structure of door line.

b. Where the tenancy floor finish meets the mall floor finish, a 3 -5 mm Stainless steel transition stripis to be installed between the tenancy and mall floor finish. The transition strip is to be flush withthe mall finish.

c. When considering a timber type floor finish, natural solid type flooring is preferred.

a. Where an Engineered type timber board is proposed, it must comply with the following:

- Must have a Solid timber thickness of no less than 6mm.

- Must be fixed to an industry standard MDF or Marine Ply backing.

- It must be installed to ensure no under floor echoing or hollow sound.

- All timber floors must be fixed directly to the base slab. If under floor packing is required,the appropriate under floor insulation is to be installed.

d. Where c arpet is proposed, it must be of high design quality.

e. The internal floor finish must finish flush with the mall floor level.

f. As a general rule, vinyl flooring is NOT approved. Where Vinyl flooring is proposed it mustcomply with the following:


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g. Must be of high architectural quality

h. Must convey a high design intent and enhance the overall fit out design

i. Must be set back a minimum 1m back from the shop front entrance opening

j. Must have a thickness of no less than 3mm and have a hard and durability rating of “High”

k. Shouldn’t make up more than 60% of the overall floor area. A complimentary floor finish shouldmake up the other 40%

l. Durable c ommercial quality floor finishes are to be specified throughout.

m. All floor finishes that are located in and around wet areas, steps, ramps and landings, must be“non-slip” type finishes and must comply with all local building codes.

n. Food tenancies and wash down preparation areas must have waterproof membrane installedprior to laying floor finishes. This membrane must be turned up 300mm against perimeterintertenancy wall.

o. Where applicable, building expansion joint cover plates might have to be integrated into floorfinishes design.

p. NO floor chasing, penetrations, drillings or saw cuts to the base building slab are permittedwithout prior approval from Emaar Tenancy Coordination, with any approval issued prior tocommencement of the works.

q. It is the Lessee’s responsibility that a ll floor finishes comply with slip resistanc e and pendulumtest certification for the floor’s intended use.

Prohibited Flooring Materials

- Vinyl type flooring

- Carpet floor tiles- Exposed mall base slab- HDF- Soft woods flooring and other inexpensive hardwood alternates

2a.7 Walls

Wall Philosophy

The w a lls w ithin ea c h ten a nc y are a key p a rt of the ove ral l store f it ou t d esig n. As w el l a s b eing

the c a nva s on w hic h the p rod uc t is disp laye d, the ve rt ic a l p lane s w ith in ea c h tena nc y should

be co nside red as pa rt o f the who le tena ncy f it ou t c onc ep t .

a. All walls should be considered when looking at the overall design concept with all walls beingtreated in an interesting and unique treatment.

b. Where slat wall is proposed it must located to the rear of the tenancy and not highly visiblewithin the immediate shop front zone.

c. All slat wall should be built into the overall tenancy architecture and be set within a “Frame”type surround.

***Slat wall that is fixed directly to the internal wall finish will NOT be approved.

d. Continues slat wall that is proposed to an entire wall will not be approved. Where a largeamount of slat wall is proposed it must be broken up into smaller areas and set within a framelike detail.

e. It is a requirement that the tenant provide cladding to all internal landlord walls.

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f. All new internal wall cladding should be set off the landlord’s base building walls. This isac hieved by the use of a sub-framing structure that should sit between the landlord’s basebuilding wall and the tenant’s wall finish.

g. All wiring & cables that are required within the tenancy are to sit within this wall cavity.

***NO chasing or cutting to the landlords base building walls will be permitted.

h. Where heavy “vertical” loads are created within the interior of the tenancy due to joinery/internal partitions. All loads must be independent of the landlord’s base building wall structure.

The tenant is responsible for all structural certification.

i. All “vertical” loads are to be transferred via Tenants fixtures to the floor. Cantilever shelvingsystems to block work and stud walls must be in an approved manner. All wall fixtures must besupported by additional metal stud framing.

j. Tenant is responsible for ensuring all walls comply with the noise and vibration within permissiblelevels and any required sound proofing is to be installed by Tenant within the premises.

k. Tenants emitting sounds (music etc.) that are excessive or that may transmit to adjacent

spaces should provide extra measures to diminish the sounds transferring out of the tenant’sarea.

l. Un-rendered, unpainted or painted block work walls are NOT permitted.

m. Storerooms, change rooms, back of house and treatment room walls are to be full height.

n. Noisy tenancies (music stores etc.) must provide wall insulation to all walls. This cost is to be pa idfor at the tenant.

o. Any additional requirements (e.g. security mesh) above intertenancy walls is the cost of thetenant.

p. Exposed conduits or power poles from floor to ceiling are not permitted.

q. Where applicable, building expansion joints to be integrated into wall finishes.

r. Exposed cool room paneling is not permitted in front of house areas or open to view from Frontof House.

s. Walls for food tenancies must meet all the regulatory and assoc iated code requirements.

t. Exposed stripping display systems are not permitted.

u. All Interior walls and partitions, public or not, should be c omposed of non-combustiblematerials and finished with suitable finishes.

Prohibited Wall Materials

- Plaster- Carpeting- Corkboard- Pegboard / continues slat wall- Excessive mirrors on walls.- Artificial grass.- Exposed and painted block walls.


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2a.8 Ceilings

Ceiling Philosophy

The c ei ling a nd light ing a re a m ajor co nt ributo r to the ove ra l l am b ienc e, fee l and v isua l

p rese nta tion o f the ov e ral l sto re’ s interior. Fo r this rea son it is im p o rtan t tha t the c eiling d esig n is

in teg rate d into the ove ra l l store d esign c onc ep t . This is ac hieve d throug h a rch itec tura l c e i ling

fea tures, d i f ferent layer ing an d c ei ling leve ls a nd fea ture light ing bo th d irec t , ind irec t a ndam bient light ing.

a. Ceiling articulation i.e. ceiling features/ dropped ceiling or ceilings with multiple ceiling levelsare required to be incorporated into the ceiling design.

b. Interesting sculptural and lighting features to the ceiling are encourage and help in creatingan interesting and unique design.

c. The minimum internal ceiling height is 4m.

***Where a lower tenancy ceiling height is applicable, the maximum ceiling height must be

achieved.

d. Where the proposed internal ceiling height is lower than the main shop front height, themaximum ceiling height from the mall is to continue into the tenancy a minimum 1m and be atthe same height as the mall/ shop front height.

e. As a general rule “non-finished” or “completely open” tenancies with no ceiling articulation willNOT be approved.

f. In situations where an open ceiling is proposed and it is deemed to have a strong designintent, an open style ceiling may be considered. ***This will be reviewed on a case by casebasis at will be at the sole discretion of the Retail Design Manager and Business.

g. Where an open type ceiling is approved it must comply with the following:

- The base building ceiling slab must be finished in an approved paint finish.

- All caballing must be located within a cable tray that is suspended from the base slababove. All cable trays must be fully sprayed top match the slab pa int finish.

- Where an open ceiling is approved, a “set ceiling” is required to the first 3m of thetenancy.

- All A/C ducting must be FULLY RIDGED.

- NO flexi style duc ting will be approved.

- All lighting should be integrated with the use of suspended tracks or droppers.

h. To ac hieve a sense of scale and grandeur within the tenancy, high ceilings are encouragedwith dimensional design features.

i. Where “Black” pa inted ceilings are proposed, the paint finish must be “matt” type finish. Highgloss paint finish will not be approved due to issues relating to reflections due to lighting.

j. Where cable trays are used there must be no visible or loose cables.

k. “Tiled” or “Grid” type ceiling systems will NOT be approved and will only be permitted to bac kof house areas and must not be visible from the major tenancy area.

l. Tenant’s works including ceiling, shop front or signage must not be supported from theLandlords mall soffit, bulkhead or base building services.

m. All ceiling access panels are to be “flush” and “frameless” type panels with all hinges andedging FULLY concealed.

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n. Access panels to be fitted with an Allen key type lock for access. ***If alternatives are to beused, a sample must be submitted for approval prior to installation on site fabricated panelswill not be permitted.

o. Access panel as specified by the Landlord must be provided by the Tenant for ac cess to theLandlord’s services such as isolator, valves, drain clean outs etc .

p. Dimensional ceiling features are encouraged to all set Plaster board ceilings.

Security Cameras

- All proposed Security Cameras that are located on the ceiling must comply with thefollowing:

- Must be fixed to the ceiling and NOTsuspended by poles to a lower height within thetenancy.

- Must be small in design with all power cords FULLY concealed from view.

- Cameras color must be finished in the same color as the c eiling treatment.

- Must be positioned in a way that is discreet when viewed from the mall.

- Must not be located within 2m from the nominated lease line or shop front opening.

2a.9 Lighting

(***Refer to the Light ing G uide l ine Do c um ent that wi l l form pa rt of the Desig n Guid el ine

Document )

Lighting Philosophy

On e o f the m ost im p orta nt a nd key elem ent s w ithin the store d esign is the l igh t ing d esig n. The

suc c ess to g rea t store light ing is f ind ing the p erfec t b a lan c e b etw ee n am bient and foc used

types o f ligh t ing and c rea t ing the r igh t a tmo sphe re to enha nce the sto re p rod uc t and

surrou nd ing sp a c e. The use o f c rea t ive l ig ht ing d esig n is strong ly en c ou rag ed .

One of the m ost im po rta nt area s of shop light ing is the imm ed iat e shop f ront fa c a de an d v isua l

m ercha nd ise windo w disp la y . The shop f ront an d VM light ing is in teg ra l to high light ing an d

show c asing th e shop f ront p rod uc t .

a. It’s important that both the internal and immediate shop front lighting is focused primarily onthe product which is being displayed. Remember PRODUCT is the hero and NOT the store!

b. It is an expectation and strongly encouraged that a qualified and experienced lightingdesigner is engaged to help c reate a lighting design and concept, lighting p lan, select andspec ify lighting fittings, maximize lighting efficienc y and minimize energy consumption

throughout tenancy.

c. All light fittings located within the immediate shop front and window display zone must bespecified with a c ontrollable beam angle.

d. Lamp/ light source should be either Metal halide lamp or LED type fittings. Other light sourceswill be c onsidered on the condition that it can be demonstrated that appropriate luminancelevels can be achieved and the design concept is enhanced.

e. All light fittings located directly within the main shop front and display windows must be a“direc tiona l” type fitting. This is to ensure that all fittings within c lose proximity to the lease linecan be re-directed so that the main bean angle is directed within the store and not into thegeneral mall area. This will ensure a glare free illumination at the shop front line.

f. The use of pendant/ sculptural and feature type light fittings to highlight particular elementsand areas within the tenancy like service counters are encouraged.


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g. All display units (particular those loc ated within the immediate shop front zone) require FULLYintegrated and concealed display lighting. Where required “air vents” and or “access panels”are to be incorporated into the display unit.

h. All Lamp fittings should have a Kelvin degree level of 3000K (warm white)

***In som e c irc um sta nc es a c erta in typ e of te na nc y w ill req uire a di fferent Kelv in d eg ree i.e .

w ithin a jew elers d isp la y c oun ter uni ts w he re a highe r Kelv in d eg ree level of up to 6000K m a ybe sp ec if ied . Dif ferent Kelv in d eg ree leve ls a nd wi ll b e judg ed on a c a se b y c ase b ase a nd wi ll

b e a t the sole d isc ret ion of the Reta il De sign Ma na ge r and Busine ss.

i. No colored store lighting i.e. Blue or Red, will be approved. ALL lighting must be “White” inappearance.

***Colored lighting within selec ted joinery units where the overall design intent is enhancedmay be considered. Thiswi ll be judg ed on a c ase b y ca se b ase a nd wi ll be a t the so led isc ret ion of th e Reta il Desig n M a na ge r and Busine ss.

j. Lamp sources should have a minimum of >85 CRI and preferably >90+ CRI (Colour RenderingIndex).

k. Light fittings should be either recessed/ semi-rec essed; track mounted or suspended typefittings. A combination of all of the above is encouraged to add interest to the ceiling design.

l. Where ceiling features or ceiling coves are incorporated, concealed architectural indirect orambient lighting is encouraged.

m. The use of low voltage trac k lighting, recessed spotlighting and designer light fittings isencouraged.

n. Surface mounted fluorescent and bare tube fittings will not be approved in any part of thecustomer areas. Low glare diffusers are recommended.

o. All emergency lighting within the Tenancy space shall be provided by the Tenant and shall be

DCD compliant.

p. Tenant shall provide 7 day, 24 hour time switch for control of shop front lighting, display casesand signage to operate during the Centre operating hours.

q. Energy efficienc y should be a primary consideration when spec ifying light fittings. Emaar will belooking to the Tenants to demonstrate how this is has been achieved. For this reason LEDlighting is recommended.

r. Cables suspended from the c eiling to services island units and or display fixtures will not beapproved. Where power is required to centrally located P.O.S or display units, all cabling is tobe located between the floor finish and building slab. NOTE: Raised false floors covering islandunit cabling will not be approved

s. Shop front lighting must be separately switched to a timer and programmed to Emaar specificCentre trading hours

Light fittings that are not permitted:

- Fluorescent and tungsten filament lamps- Trapeze wire type lighting trac ks- Coloured lamps or bulbs- Sodium vapour lamps- Spinner type lights- Commercial type fluorescent fittings

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2a.10 Visual Merchandising

(***Refer to Signage & Graphics sec tion above)

Visual Merchandising Philosophy

Strong , crea t ive a nd insp ir ing visua l m erch a nd ising is und ou b ted ly key to t he succ ess of a reta il

brand . Ea rly v isual m ercha ndising c onside rat ion a long side the de velopm ent of the store

c onc ep t is v ita l ; to e nsure fu ll de sign po tent ia l and outstand ing brand presenta t ion. Tena nts

are e xpec ted to eng a ge the sk ills of a professiona l v isual m ercha nd iser to input a nd evo lve the

brand c onc ep t , prov ide VM p lan s an d layout s as we ll a s the w ind ow p resenta t ion.

a. The signage and graphics proposed should be unique in style and appearance, yet beconsiderate and celebrate the character of The Dubai Mall / other Emaar assets.

b. Emaar does not condone or will accept any Signage/Graphics or other visual material thatdoes not reflect Emaar’s high ethical and business standards. This goes for any storepromotional material that can be seen from the general mall area that may be consider asinappropriate or offensive. ***Che c k wi th Ema ar if you req uire an y further c lar if ic at ion on thea b o v e .

c. It is expected that each tenant engage a professional visual merchandiser to help set up andcontinue to maintain the shop front and display window displays.

d. Product merchandise and display are to be kept within the confines of the premises and arenot to enc roach beyond the approved lease line.

e. All internal and window graphics are to be and submitted for review and approval by EmaarPROIR to installation.

f. The window display must be dressed and maintained to a high standard, following Emaar MallsGroup VM guidelines and sign off process.

g. Display units are to be integrated into the overall Design Concept.

h. Promotional signs and banners shall be integrated into the overall design professional graphicdesigner.

i. Premises which have exposure on the outside face of the Mall shall be required to meet sitespec ific requirements for merchandising and display, including the provision of afterhourslighting for window displays and seating areas.

j. All fixture and merchandising units are to be located behind the approved shop front leaseline.

k. Point of sale (POS) units are to be set bac k at least 1.5 meter behind the approved shop frontlease line. This is to ensure no retailer queuing occurs over the nominated lease line.

l. Fixtures and merchandising units that are loc ated within the immediate shop front zone are tobe fully integrated into the shop front design and be constructed from quality architec turalfinishes.

m. Non-approved loose freestanding fixture and merchandising units will not be approved unlesssubmitted for approval by the nominated Retail Design Manager and Business. Approval willbe issued on case by case basis.

n. Where additional fixture and merchandising units are required on either a temporary orpermanent bases, all units must be submitted for approval by the nominated Retail DesignManager and Business. Approval will be issued on c ase by case basis.

o. All fixtures and fittings are to be self-supportive and must not impede on the structuraladequacy of the base building.


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2a.11 Garbage Room Design Requirement

EMG expects the tenants to fine tune their operations in such a way so as to minimizegeneration of waste/ garbage. EMG also expects the tenants to maintain necessary quantityof purpose made receptacles within their retail unit to store all garbage/ trash/ wastegenerated during trading till the same are taken away for recycling or to the commoncollection point. It is hi-lighted that at no time the tenant shall transport the garbage throughthe common areas of the mall/ project during the normal trading hours. This is valid during the

fit-out and during the normal trading period.

It is further hi-lighted that it is forbidden for all tenancies without back of house access, mainlythe F&B tenants, to shift their waste/ garbage through project/ mall common areas duringtrading hours.

They are further required to create a dedicated space within their unit to hold such garbage. The garbage shall be stored in purpose made containers/ trash bags so that the environment iskept healthy & odour free. The tenant is advised to follow the recommendations noted belowwhile designing their garbage rooms:

a. A dedicated garbage room shall be part of the c oncept. The room shall be sized adequatelytaking into account the quantum of projected garbage.

b. The garbage room shall be kept chilled in case of storage of food waste to reduce the rate of

decomposition & to prevent smell.

c. The tenant is advised to install mechanical compac tors and/or food waste disposers to reducethe volume of stores garbage to manageable levels.

d. Such an arrangement shall be to local authority codes and to DM approval. Tenant’s Fit-outcontractors shall be required to smoke only at designated smoking areas. Use of Alcohol anddrugs are not allowed in Emaar Malls Premises.

2a.12 External Terrace

Design Objective

Design s should ta ke ad vanta ge of the o utdo or din ing o pp ortun it ies p resente d du ring the

c oo ler mo nths. High q ual ity d in ing e xp er ienc e a nd set -up m ust b e m ainta ined.

2a.12.1 Signage

a. Mobile signage and banners are not allowed.

b. Sign or Logo is to be applied to fringe of Umbrellas.

2a.12.2 Lighting

a. Create interest by using varied lighting levels.

b. Light fittings are to be table or floor mounted and battery operated, with lighting colourtemperature between 2000 - 3000 Kelvin.

c. Lighting fixtures on the floor must be a t strategic locations and must not create anytripping hazard.

2a.12.3 Furniture

a. Outdoor furniture must contribute to the overall vibrant atmosphere of the Retail Unit and itssurrounding.

b. Only furniture with less than 50% timber is allowed. Photos and specifications of externalfurniture are to be submitted for EMAAR MALLS’s approval. Materials must withstand externalconditions in Emirates climate.

c. Only quality and durable furniture is allowed. All tables must have levelers.

d. Design of tables, chairs and other furniture must complement each other.

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e. Furniture must be free standing and not attac hed to the floor permanently or temporarily.

f. Maintain clear circulation spac e of 1200mm between Umbrella seating. Standard C ivil Defenseegress distances to be adhered to.

g. Menu boards, greeting stations and display stands for merchandise are c reatively designedand subjected to Landlord’s approval.

h. Drip tray must be provided for trash receptacle.

2a.12.4 Umbrella

a. Umbrellas must be within designated area, including any fabric and supports.

b. Only 1 x solid color is allowed on the umbrella covers, this excludes signage on the umbrellafringes. Fabric must be of neutral pa lette and is subject to landlord’s approval.

c. Tenant branding/s are only permitted on fringe or edge of Umbrella. Logos and advertising onthe main body of the umbrellas is not allowed.

d. Umbrellas must be suitably weighted against local wind conditions with a base of at least140kg subject to umbrella span. Supplier must advise tenant the required base weight toachieve maximum stability.

e. No wheels to base are permitted. Only solid steel or concrete base is permitted.

f. In case of exceptional weather conditions, Tenants are to refrain from operational use ofumbrellas to respect Center health and safety.

g. Canvas is preferred as the material. Plastics covers are not allowed.

h. The maximum height of umbrellas allowed is 3000mm and is subjected to review and approval.

i. Only metal structure and pole are allowed. No timber is to be considered.

j. No domestic and inverted umbrella are allowed.

k. The colour of the umbrella canvas base cover must be as the umbrella shade.

2a.12.5 Planter & Plants

a. Planters must be within the designated area.

b. Planters must be self-supporting. No direct fixing that c an cause damage on Landlord’s finishesor fixtures.

c. Planters must be placed along the perimeter at a maximum distance equivalent to the length

of 2-Planter. This is to provide visibility of the streetscape.

d. The number of planters should be kept to a minimum.

e. Total height of planter (including the plant) should not exceed 900mm.

f. Maximum height of planter is 600mm, and plant should not exceed 300mm.

g. Only live (Clerodendron Inerme) plants are allowed. Empty planters are not allowed.

h. Planters with legs are not permitted.


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Permitted planter supplier:

Acacia L.L.C.Binu MathewsPO Box: 126749, Dubai, UAE

Tel: +971 4 2897440, +971 4 2897442Mob: +971 553006633

2a.12.6 Cooler, Heater and Equipment

a. All will be subject to Emaar Malls approval - aesthetic appearance and location. Any cablesand conduits must be concealed.

2a.13 Signage Maintenance

Tenants are required to have in place a signage maintenance contrac t with a reputablesignage maintenanc e company, the details of which are to be provided to EM.

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2b DELIVERY

2b.1 E Service’s Tenant Portal.

All design submissions to EMG Retail Delivery Team (RDT) must be submitted electronicallythrough the Tenant Online Portal (https://retailservices.emaarmalls.com)

***RDT will not accept any hard copies received as an official submission and as such thesewon’t be registered into the system.

Emaar E Services Tenant Portal Process:

The Tenant Online Portal is designed to receive your design submissions and allow RDT toelectronically mark up our comments and return elec tronically bac k to the Tenant on thePortal, firstly, however, the Tenant must register with the Online Portal, following theseinstructions:

a. Issue the following information, pertaining to a singular point of c ontac t within the Tenant organization, to the Retail Designer during ‘Retailer Briefing Meeting’. This

individua l would be tasked with c reation of sub-users, submit / receivedocuments to/ from RDT through the online portal:

1. Name2. Email Address (This would be used as the username)3. Contac t No.4. Role within the Organization

b. Upon receipt of the above info, a user profile would be c reated and an ac tivationemail would be sent to the above mentioned email address.

c. The user has to click the link within the email and activate his account.

d. As a first step, the user is required to enter the details required under Form 03. Thedetails are pertaining to different sections like the tenant Authorizedrepresentative, tenant Designer, Main C ontrac tor, MEP contractor and StructuralEngineer. The tenant may enter details of a ll sec tions at one go or at least onesec tion.

e. This would be followed by Form 4a – Initial Concept submission.

f. Upon approval of submissions under Form 04a, the tenant is expec ted to submitForm 04b – Preliminary Design and form 04c – MEP design submission

g. Upon approval of Form 04b, the tenant shall submit Form 04d – Final DesignApproval (FDA).

h. The tenant shall also use the tenant portal for other submissions like Inspectionrequests, Tenant Variation Requests and Form 24 Handover documentation.

Onc e you are registered you can then begin to upload forms/drawings etc. and trac k theapproval process.

***Please do not submit to RDT hardcopies, these will not be reviewed by RDT and as a result

could affect delays in the retail delivery process.

https://retailservices.emaarmalls.com/https://retailservices.emaarmalls.com/https://retailservices.emaarmalls.com/https://retailservices.emaarmalls.com/


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2b.2 Responsibilities

Below is an outline of the responsibilities of each party involved in the Tenancy process.

TENANT

- Agrees to works, accepts lease offer and design and delivery dates.

- Responsible for appointing the nominated Designer, Graphic Designer and LightingProfessional.- Monitors the design proc ess and submits designs at the agreed time for Landlord review

and approval.- Submits all documentation to the relevant authorities for approval following design

approval.- Issues drawings to shop fitters for tender.- Appoints shop fitter/principal contrac tor.- Authorizes and pays all required costs.- Obtains all required approvals for lessees work.- Returns all documentation, certificates to the Landlord prior to trade.- Rectifies all defec ts that are outlined by the Retail Designer prior to the removal of

hoarding and within agreed timeframe.

RETAIL DESIGNER (RD)

- Issues introduction pack, fit out guidelines and copies of the Lease Outline Drawings (LOD)- Send out the Design and Delivery TARGET da tes that are to be followed throughout the

design and delivery process.- Is the main point of contac t for ALL design related matters.- Meets and approves Designers/ Graphic Designers etc. prior to appointment.- Manages tenanc y design approval process.- Confirms certification submission and permit processes.- Confirms shop fitter selec tion.- Monitors fit out progress on site.- Conducts pre-trade defects inspection.- Issues fit out defec ts for lessee rectification.

TENANT COORDINATOR (TC)

- Liaises with all internal and external parties regarding the fit-out process.- Reviews all Preliminary/ Final Design Doc umentation for Cat 1 costing’s.- Sends through any base building conc erns or quires to the Retail Designer for resolution.- Obtains CAT 1 costs for consultants and issues to Tenant for review/payment prior to onsite

works commencing- Meets with the proposed nominated shop fitter and confirms shop fitter appointment.- Provides and c onfirms shop fitter program.- Coordinates prestart meetings with the Tenants appointed shop fitter/ contrac tor- Coordinates Shop fitter inductions and access to site- Confirms authorities approval to Tenants shop fitter/ contrac tor.- Monitors shop fitter program and onsite fit out issues.- Liaises with all internal and external parties to ensure all target dates are on program to

meet the fit out opening trade date.- Collects all fit-out certificates from the tenants shop fitter including Final trade certificates.- Coordinates the removal of hoardings.

2b.3 Retail Delivery Process

The process through which the Tenant will pass from signing the Lease until they open forbusiness is explained here.

The process is broken down into the following Design and Delivery process:

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2b.4 Retailer Briefing Meeting

1- Following direc tion from Leasing, the nominated Emaar Retail Designer (RD) will contact the Tenant to organize a meeting to discuss the upcoming project. This will be representative bythe Form 2document.

2- The RD will issue the tenant with the Retail Design & Delivery Pack. This contains hard & soft

copies of the Lease Outline Drawings (LOD’s)/ Tenant Manual/ Design Guidelines and anyother site specific documentation.

3- The Tenant is to present the proposed nominated Retail Designer/Architec t for Landlord’sApproval ***Approval of the Tenants Designer is subject to a review process and is at thediscretion of the Landlord. Once this has been confirmed this will be represented by the Form 3document.

4- Once the Tenants designer has been confirmed and formally appointed. A meeting is requiredwith all parties i.e. Tenant/ Nominated designer/ Nominated Retail Designer (RD)/ NominatedTenancy Coordinator (TC) and if required the Emaar Retail Relationship Representative, toensure that all parties are aware of their obligation and agree the proposed Design andDelivery Target Dates as set out in the Introduction Email.

2b.5 Initial Concept Design Submission

The Tenant must submit an Initial Concept Design Submission. This is to include all deliverablesas per the Form 4a document to the Retail Designer through the tenant portal , please refer tosec tion 2b.1 which outlines the online submission process, please do not submit in hard copy ashard c opies will not be reviewed by RDT.

***Refer to the Design Guideline Document for required Documentation Checklist

1- Following the submission of the Preliminary Concept and C onc ept Design Submission, the RetailDesigner will issue one of the following:

a. Consent to Proceed - (Tenant to proc eed to Preliminary Design & Services

Documentation)

b. Re-issue with comments– (further development required. Designer to resubmit,addressing RDM’s comments)

2b.6 Preliminary Design Submission

The Tenant is to submit the Preliminary Design Submission. This is to include all deliverables asper the Form 4b document to the Retail Designer through tenant portal, please refer to section2b.1 which outlines the online submission process, please do not submit in hard copy as hardcopies will not be reviewed by RDT.


1- Following the submission of the Preliminary Design Submission, the Retail Designer will issue oneof the following:

a. Consent to Proceed - (Tenant to proc eed to Preliminary Design & ServicesDocumentation)


2b.7 Services Submission/ Detail MEP/Architectural Design

Following approval of the Initial Concept Design, the Tenant is to submit the Detailed MEPDesign inc luding all deliverables as per submittal Form 04c to the TC through the tenant portal.

The submission shall be in line with the relevant sections of this manual, please refer to section2b.1 which outlines the online submission process, please do not submit in hard copy as hardcopies will not be reviewed by RDT.

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1- Following the above the Tenant is to identify any variation to the Landlord's works and submit Tenant Variation Request Form 6.

***The Tenant’s list of deliverables, with respect to MEP services are elaborated under Section

10 of this manual. The MEP Designer/Contractor is expected to adhere to the same to minimize

the number of submissions.

2- After submission and when applicable the Landlord (TC) returns the Detailed MEP/Architectural Design submitted to the Tenant.

a. Approved with Comments - (Tenant to proc eed to Preliminary Design & ServicesDocumentation)


2b.8 Final Design Submission

The Tenant is to submit the Final Design Submission, This is to include all deliverables as per theForm 4d document to the Retail Designer through the tenant portal please refer to section 2b.1

which outlines the online submission process, please do not submit in hard c opy as hard copieswill not be reviewed by RDT.


2- Following the submission of the Preliminary Design Submission, the Retail Designer will issue oneof the following:

a. Final Design Approval (FDA) (With Comments & Conditions)

b. Re-issue with comments– (further development required. Designer to resubmit,addressing RDM’s comments).

2b.9 Tenant Variation Request (TVR)

TVR works are alterations that are required to the Landlord’s base design provision of buildingservices and structures to suit the special requirements of the individual Tenant’s fit-out works.

These works are to be carried out by the Landlord’s Contrac tor at the Tenant’s expense. Byexception the Landlord will consider the Tenants pre-approved C ontrac tor appointing theLandlords approved TVR Contrac tor direc tly to execute works on his behalf.

Any such works will be taken up only after due evaluat

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Emaar Tenant Manual - DUBAI MALL

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