End to End Management of Blackberry Enterprise Server

©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

End to End Management of Blackberry Enterprise ServerAlex RyalsChief Technology OfficerPepperweed Consulting

Ryan TeichlerHP Sales ManagerCarahsoft

Copyright © 2010 Pepperweed Consulting.

Has this Happened to You?

“Why is my email not coming through!!!I need to hire a Blackberry Czar to fix this thing.”


The Problem:Isolated Silos and Event Mgmt

Management of Blackberry

Enterprise Servers

Management of everything

else (AD, Exchange, SQL

Server, etc)

Console 1 Console 2

BES Application Events Server, Network, Storage Events

Active Directory Issue

Mobile Outage, but why? No visibility to AD issue.

There may be a server problem, BUT...

The BlackBerry management silo can’t see that

So you have two teams working on the problem

Duplication of effort and more cost in IT Operations than there should be


The Problem:Isolated Silos and Performance

Management of Blackberry

Enterprise Servers

Management of everything

else (AD, Exchange, SQL

Server, etc)

Console 1 Console 2

BES Application Events Server, Network, Storage Events

Exchange very slow

Mobile Email Slow? No visibility to Exchange issue.

The result:

• Blackberry service depends on more than just a high performing Blackberry Enterprise Server

• Inefficient IT Operations because no single console for all performance issues

• Poor BlackBerry service levels to the business


The Customer Challenge Ensuring Dependable ‘Mission Critical’ Mobility

BlackBerry Enterprise Services (BESs) don’t exist in isolation

Fixing BlackBerry performance issues can be slow unless you can see whole picture

Costly duplicate fix efforts if BES events monitored in isolation

“Whole picture” must include recent changes and compliance state

Need BES management tightly integrated into same service desk controlled incident process as everything else

BlackBerry servers

Exchange serversActive directory servers

DB Servers

Physical servers

Storage

Network


BES Server ArchitectureComplex Set of Interconnected Systems


We Need a Management and Control System that Provides…

• End to end monitoring, policy setting and alert management

• Correlation across BES system components

• Deep monitoring & management of each BES system component

• Auto-discovery and update of interrelationships

• Performance benchmarking

• “Single pane of glass” for monitoring & control

• Remote alert and incident management for 7x24 coverage

Where can we find this type of end-to-end monitoring of our Blackberry infrastructure?


HP and Research in Motion

Blackberry Enterprise Server 5.0 HP Operations Manager

With the recent partnership between HP and Research in Motion, HP is now providing a full end-to-end monitoring solution for Blackberry Enterprise Server so you are aware

of potential issues before they occur.


Blackberry Monitoring Architecture

Exchange SPI

BES SPI

Active Dir SPI

SQL SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

OS SPI

HP BSM

(Operations Manager i & BAC)

Topology basedEvent Correlation

Collected BES discovered

topology data and events

HP Operations Manager

Event Mgmt

HP UniversalCMDB

AgentAgent

Agent

Agent

Agent

Agent

Discovered Topology


Health monitoring

•General BES health •Event and Service monitoring•Log file monitoring and BES

health analysis

Performancemonitoring

•Messaging server responsetimes

•BES database response times•Response times per

BlackBerry user•Delivery times for BlackBerry

users•Link Latencies•Resource utilization

Metrics•Graphs for current health &

trend analysis•More than 30 Metrics to

measure health andPerformance from SNMP or BMS

Deploy•Allows deployment of BES

related monitoring policies

Service views•HP Service Navigator maps of the

Entire BlackBerry Domain•Highlight impact of events on

the overall BES service•Helps focus on most important

issues

Integration•Integrated with HP OMw•The data & alerts are sent to

OM from BlackBerry SPI •OM can be integrated with

other HP Software products toprovide a broader solution

•HP Performance Managergraphs

Functionality of the BlackBerry SPIWhat does the Blackberry SPI do?


BlackBerry SPI: Service Discovery

View of discovered BES Services in HP Operations Manager for Windows


BlackBerry SPI: Average Delivery Time Exceeded (Policy)

BESPI-00105.1• The time taken to deliver an email

or calendar message to a BlackBerry device

• The average delivery time is the difference between the time when a transaction is sent to the device and the time when the device returns an acknowledgement

• In this example the user “Director” is not getting good service


BlackBerry SPI: Hung Treads on Messaging Agent (Policy)

BESPI-00115.1• The number of user threads that

are detected to be hung

• In this example there are 30 hung threads. Hung threads can affect mail/calendar delivery performance


BlackBerry SPI Reports:User Average Deliver Time


BlackBerry SPI Reports:Messaging Server Average Response Time


Blackberry SPI:HP Operations Manager Tools

Tool Group Tool

Blackberry Administration Cancel Kill DeviceKill DeviceLookup Device IDResend Service BookSend Message

Performance Data Storing OffData Storing OnReport Data DeleteReport Data Setup

SPI Administration Blackberry SPI OffBlackberry SPI OnImport Java CertificateLicense AddLicense ListLicense CheckBlackberry Service DiscoveryConfigure SPI for BESConfigure SPI for BMSUpdate SPI for BES ConfigurationUpdate SPI for BMS ConfigurationDelete SPI Configuration


OMi Event Management Foundation

BSM Foundation : Dashboard, SLM, Alerting, MyBSM, UCMDB

HP BSM Platform

BSM Dashboard Users

The BES SPI:Advanced Components with HP BSM

OMi Topology Based Event Correlation

OMi Health Perspective Views

APM, EUM, BTM, Discovery,

SLM, Problem Isolation, etc.

• OMi Event Management Foundation (includes BSM Foundation)

• OMi Health Perspectives

• OMi Topology Based Event Correlation

HP Operations Manager Operations Manager Console Users


Blackberry SPI:HP Operations Manager I (OMi) with advanced correlation

HP Operations Manager i• Central console for all

infrastructure events

• Discovered infrastructure components (topology) stored in HP Universal CMDB

• Topology based event correlation using causal and symptom events

• Leverage Health Indicators to give you quick visibility to issues

Discovery & Event Correlation

HP Operations Manager• A client-server application

console

• Auto-discovery of all the BlackBerry Domain services

• Displays performance graphs of collected metrics

• Execute tools to manage the BES components

BES Monitoring

Collects the discovered topology data and events and sends it to OMi


HP OMi Discovery: Topology View of BES System

Discovered components (server, network, applications, storage) from most HP solution are stored in one central CMDB.


HP OMi: Event Management Foundation

Provides the core event management functionality in the BSM platform Events

Filtered by UCMDB CI

views

Related CI

Dynamically updated CI

views

Event lifecycle actions

Assignment can be

automatic


HP OMi: Topology Based Event Correlation

• Not all problems are caused by the BlackBerry Enterprise Server !

• Topology based event correlation allows you to pinpoint cause and symptom events and to reduce the number of events in the browser

• Correlation rules can be easily added and modified using the Administration UI (Correlation Manager)

• Topology based correlation rules make use of the existing topology in the UCMDB which includes not only Blackberry components, but other IT components as well.


HP OMi example of slow database:Topology Based Event Correlation

Issue• CPU is bottlenecked on SQL Server• Slow CPU causes slow database queries• BES Dispatcher is impacted by slow database queries

Action• Assign Event to Database Specialist• BES Dispatcher health will return when database issue is

resolved

Cause

Symptom


HP OMi example of Exchange issueTopology Based Event Correlation

Issue• Exchange experiences a performance issue with a mailbox

store• Mailbox store performance issue causes message delivery

slowdown• BES Message Agent is impacted by slow Exchange server

Action• Assign Event to Exchange Specialist• BES Message Agent health will return when Exchange

mailbox store issue is resolved

Cause

Symptom


HP OMi Health Indicators:Blackberry Enterprise Server Message Agent Example


The Blackberry SPI and You

Customer Needs Best Practices

• Easy to create /edit /deploy monitoring configurations

• Monitoring health and performance of BlackBerry Domain in distributed environments

• Get alerted before a critical situation happens, like hung threads

• Status of SRP gateway and the relay connection

• Performance data collection of critical BlackBerry metrics

• BlackBerry topology discovery to find the root cause quickly

• Color coding on service maps pin-points which services are down on what machines?

• Monitor BES components actively to proactive prevent messages from being delayed.

• Visualization of BlackBerry Domain

• Continuous, nearly real-time monitoring of BlackBerry Enterprise server

• Preconfigured alarms / events

• Reduced downtime because of root cause capability

• Central, easy-to use console for the distributed BlackBerry Domains

Customer Benefits


The Solution: The BlackBerry Enterprise Server Smart Plug-in

1 2

Automatically generate a single topology model of your Blackberry infrastructure

cause

symptoms

All performance data goes to one place.

Can view performance of each item on the model

All events go to one place.

If using OMi, model used to group events and find cause event

3


Monitoring the Complete BES Environment Provides…

• Simplified monitoring, control and reporting

• Higher uptime due to early identification and fault detection

• Lowered TCO to support the BlackBerry ecosystem

• Single monitoring console for entire BlackBerry and applications environment

An End-to-End solution to proactively manage the whole BlackBerry environment


• Blackberry Enterprise Server 5.0– http://www.resourcecenter.blackberry.com/– http://resourcecenter.blackberry.com/bes.aspx

• HP Operations Manager– https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content

.jsp?zn=bto&cp=1-11-15-28^1745_4000_100__

• HP Operations Manager I– https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content

.jsp?zn=bto&cp=1-11-15-28^37673_4000_100__

• HP Blackberry Smart Plug-In– https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content

.jsp?zn=bto&cp=1-11-15-28^43278_4000_100__

Additional Resources

http://www.resourcecenter.blackberry.com/

http://resourcecenter.blackberry.com/bes.aspx

https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-15-28%5E1745_4000_100__







Q & A

Date post:	22-Nov-2014
Category:	Technology
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