EWU Telecommunications (http://telecom.ewu.edu)

EWU Telephone Systems Upgrade

What This Project Does For You…

EWU Telecommunications (http://telecom.ewu.edu)

Upgrade Goals Upgrade All Outdated Hardware

Manufacturer Discontinued Equipment Will Not Support New Features

Upgrade Outdated Voice Mail Systems Manufacturer Discontinued Equipment Will Not Support New Features

Upgrade Outdated Power Equipment Upgrade Call Center Software

Improves Reporting Allows More Departmental Customization

Add New Requested Features Caller ID (Internal and External) Speaker Phone (Not On Basic Model) Call Forwarding to Local Numbers Supports Application Integration (Feature button) More Flexibility for Music On Hold

EWU Telecommunications (http://telecom.ewu.edu)

Long Term Goals Unified Messaging

Treat Voicemail Like e-mail Common Platform for Voice/Electronic Mail Presence

Soft Clients Road Warriors Add to Laptops

Applications Integration Communications Enabled Business Processes Using Telephone Systems for Critical Communications

Voicemail Broadcasts Using IP Phones As an Intercom Broadcasting to Digital Displays

Conference Phones Meet-Me Ad Hoc

Wireless Handsets Using University Wireless Network Using Dual-Mode Nokia Phones Requires Security Review

EWU Telecommunications (http://telecom.ewu.edu)

Before

Old Call Processors

Newer Call Processors

Existing Voicemail Systems

Copper Cable Plant

Telephone Technician Stations

EWU Telecommunications (http://telecom.ewu.edu)

Uses the University Data Network to Transport Voice

Primary and Backup Call Managers

Primary Voicemail system Primary E-911 Reporting

Systems Primary Call Center Server HP Servers with Hardened

Microsoft Operating System Backup Systems Located In

School of Computing and Engineering Sciences Bldg.

After

Call Manager Servers

Media Converter

Emergency Responder

IP Call Center

Voicemail

EWU Telecommunications (http://telecom.ewu.edu)

Status All Systems Installed

All systems installed and tested Pilot Project Underway Campus Wide Deployment Schedule in Development

Conversion of Primary Telephone Lines Complete Failover Tested and In Service Campus-Wide Voicemail Upgrade In Process

Can Not Forward From Old to New Voicemail Systems Information Campaign Required

Buildings in the Queue for the Summer Sutton Hall (Phones & IPCC) JFK – All Floors Showalter Hall

EWU Telecommunications (http://telecom.ewu.edu)

What To Expect When We Arrive Pre-Installation Survey

Telecom will survey to determine what type of phones and where

Survey will discuss upgrades as necessary Qwest student helpers will place and “TAPS” phones

Phones will be placed on desktops, and connected to the data network.

Phones will be registered to the Call Manager Training will be provided

Probably two separate “hands-on” training sessions. Lasts roughly 90 minutes, with play time.

Phones will be converted to the new system with the completion of training.