Why Asking For Employee Feedback Must Start on Day One Joel Ballezza @lifeatexpedia @Joelwho #GDRoadshow

#GDRoadshow

“Fresh Eyes”

Expedia, Inc.

Great Ideas

We are a host of brands, but we are unified by a passion to improve.

“Fresh Eyes” /FreSH /i/ 1. Opposite of déjà vu 2. Seeing something for the first time and recognizing an opportunity

“Choose Yours” Anthem

What Expedia Does (And You Can Too)

Survey all applicants who interview

From onboarding forward establish a culture of listening; ex: @AskDara

Ask for feedback using Glassdoor (and act on input)

Check in after 30/60/90 days

Make it important. Make it essential

“Fresh Eyes” Improved Our User-Experience on Expedia.com

From this... Mon 08/11/14 Mon Aug-11-2014 08/11/14 08/11/2014 Mon Aug-11 August 11, 2014 Monday Aug-11-13 Aug/11/2014 Mon Aug/11/2014 Mon Aug 11 Aug 11 Aug. 11 11 Aug Mon, Aug 11 Mon Aug 11 Mon Aug 11, 2014 Monday Aug-11-14 Mon. Aug. 11

To this...

And not...

Hi, I‘m Tizzy

Date Format = Norway “Year of Death”

And the most important thing about asking for feedback is… listening and responding.

So, Be Prepared To Answer If You Ask…

So, It’s Simple. Just ask, listen (read Glassdoor) and you can do great things.

If you remember just ONE THING today…

We all have a treasure trove of great ideas right under us. Sometimes we just need to look, ask (and listen).

Thank You! Joel Ballezza @lifeatexpedia @Joelwho #GDRoadshow