MCI EXERCISEBe a part of a great learning

experience.

How are we performing?PERFORMANCE PAY

SEPTEMBER 22, 2014

MEDIC n 4525 STATESVILLE ROAD, CHARLOTTE, NC 28269 n 704.943.6000 n medic911.com

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The Professional Development Department is excited to an-nounce the 2015 Leadership Development Academy (LDA)!

What Is The LDA?The Leadership Development Academy is a 12-month long, cohort style training. Partici-pants attend monthly classes, focusing on leadership devel-opment, communication skills and operational competen-cies. Each class will build upon the other; thereby culminating in both leadership and opera-tional capstones.

Why Be A Part of LDA?The skills and knowledge learned through LDA will equip Medic employees with enhanced resources and com-petencies to improve perfor-

mance in their current role, as well as prepare them for future leadership roles.

Who?Crew Chiefs, Field Training Of-ficers, Communications Train-ing Officers, Relief Operations Supervisors and CMED Assis-tant Supervisors are eligible to apply for the program.

How To Apply?To participate in the selection process, you must email a let-ter of interest to Eric Morrison by 5pm, on October 1st.

Need more info? Contact Eric Morrison or Eric Bitler: ericm@medic911.com (or ext. 6163) and/or ericb2@medic911.com (or ext. 6198).

2015 LEADERSHIP DEVELOPMENT

ACADEMY

TERRORIST BOMBING INCIDENT RESPONSETo register, contact John Williams or David Hodnett at irtbclass@gmail.com

Registration Deadline: October 1st .Class will be held Saturday, October 25th at Wingate University.

Registration is at 0800. Class starts at 0845.Class is scheduled for 0845-1230. Lunch 1230-1330. Afternoon labs will be from 1330-1600.

Class room assignment will be emailed prior to October 25th.When emailing your registration, please provide NAME, TELEPHONE AND DEPARTMENT that you are affiliated with.

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The Airport Functional (MCI) Ex-ercise is on October 5th, 0730-1330.

Want to particpate? Log in to ePro to sign up. It is a great learning experience for all in-volved. Lunch is provided.

Any questions, please contact Mike Standford at michaels@medic911.com

MCIEXERCISE

SEPTEMBER 2014

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As previously noted, the latest Performance Pay Tracking Pe-riod began on July 1st. We are striving to meet the Patient Sat-isfaction goal of a ≥ 68% rating (experience as “Excellent”).

In order to create a comfortable margin of performance, while continuing to improve the pa-tient experience, we would like to share some feedback from recent patient focus groups.

The two areas that patients val-ue the most are:

1. Communication from the treating crew: “Explain treatment options and procedures”

“Provide reassurance and compassionate com- munication with patient”

2. Setting clear expectations: “Set transport length expec- tation”

“Set a triage level expecta- tion before arriving at the hospital”

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SEPTEMBER 2014

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Energy for Life Walk EventJoin your fellow Paramedic, Robin Hyatt, as she walks to

raise awareness about Mitochondrial Disease on October 18th.

Robin’s granddaughter, Ayla, is 5 years old and is battling this disease.

For more information, visit: EnergyForLifeWalk.org/charlotte/AylasArmy

2015 HOLIDAY SCHEDULE

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REQUIRED ATTENDANCELester Bailey; Sam Barnes; Jay Black; Matthew Campbell; Chel-sea Cline; William Coble; Ash-ley Cummings; Kennedy Deese; Cheryl Eudy; Shelly Forward; Mali Green; Ben Harris; Brittany Harris; Amy Hein; Darlene Hicks; David Hodnett; Nicolette Hodnett; Nich-olas Howard; Bredan Hutson; Cynthia Jefferson; Tanaya Jones; Casey Jordan; Jeff Keith; Lance Lee; Julio Lizarazo; Courteany Martinsen; Michael Miller; Mel-ody Morrison; Chance Osborne; Chris Pinto; Hillary Ramsey; Bran-dis Ridenhour; Courtney Riggan; Scott Rinehults; Stephen Robi-nette; Don Robinson; Michael

Schmidt; Kyle Sheehan; Maureen Smathers; Ian Starkey; Matthew Stegall; Josh Stiller; Tory Stokes; William Thomas; Douglas Valot; Jonathan Varalli; Nichole Wash-ington; Nicholas Whitaker.

PLEASE NOTE: If your Annual Per-formance Review was in Septem-ber and you did not attend the September class, you must con-tact Amy Broughton and attend a October class.

INFORMATION UPDATES• Please register for your Cor-

porate Compliance Training session through LMS.

• The duration of the Medic

Safety & Compliance Training sessions is up to 4 hours.

• Attendees will be paid for the total time spent in class.

• Each employee, with an An-nual Performance Review within that same month, MUST attend one of the avail-able Compliance Training Ses-sions.

• Compliance sessions are held next to the Medic Fitness Cen-ter.

• For more information on Cor-porate Compliance Class or if you need directions, please contact Amy Broughton at amyb@medic911.com.

SEPTEMBER 2014

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SHIFT BID UPDATEAs a reminder, the shift bid has been moved up one month earlier to give employees more notice for their new assignments. 

• The shift listing and employee ranking will be posted by:

Friday, September 26th.

• The actual shift bid occurs: Tuesday, October 14th and Wednesday, October 15th.  

• The NET team will bid just prior to the full bid: Date TBD.  

• The new shifts are effective: Tuesday, January 6th, 2015. 

There are no other changes to the process.  More details will be communicated in late Septem-ber.   Questions? Please contact scheduling@med-ic911.com

H.S. FOOTBALL GAMESPer the Scheduling Department, each coverage unit will require one BLS-CC and one EMT.

If the game is not covered within 7 days of the re-quired coverage date, the scheduling Department will open those shifts to others. That may include to Paramedic-CC and Paramedics NCC and/or assign-ing on duty units for coverage.

These shift will appear on ePro Scheduler when available.

Questions? Please email scheduling@medic911.com.

OCTOBER CORPORATE COMPLIANCE TRAININGWed, Oct 1 0800 - 1200Wed, Oct 8 0800 - 1200Sat, Oct 18 1600 - 2000Tue, Oct 21 1300 - 1700

OCTOBER MANDATORY IN-SERVICE SESSIONSTue, Oct 21 1800 - 2200Wed, Oct 22 1000 - 1400Thu, Oct 23 1200 - 1600Fri, Oct 24 0800 - 1200Mon, Oct 27 1200 - 1600 1800 - 2200Wed, Oct 29 1200 - 1600 1800 - 2200Thu, Oct 1800 - 2200

2014 TRAINING SCHEDULE

new hiresWelcome to the new class of EMT’s. These 17 men and women are a welcomed addition to our team. During the next few weeks they will be challenged and pushed to become Medic prepared to serve our county. If you see them around Medic, say HELLO!...

Amber Barrera Kevin Carter Jr.

Katherine Cornelius Norman Daye

Bhavna Dhillon Danielle Louis

Jason Marshall Adrianne McGinnis

Robert McKenzie Brian Miller

Victoria Moore Francesca Pinto

Heber Portela Da Rosa Ryan Powell Jamal Pratt

Allison Valeri Marie Wrinkle

HEART WALK 2014On Saturday, September 20th, Paramedic, Roni Brittain & Community Engagement Co-ordinator, Lester Oliva provided ‘hands only’ CPR training to American Heart Association Heart Walk participants. Lester and Roni trained over 100 people at the event, with the hopes of creating future training participants for Bystander CPR classes. Bystander CPR is important because it contributes to positive patient outcomes.

Mecklenburg County has one of the highest survival rates for Cardiac Arrest patients in the nation. Even-though Medic is proud of this achievement, we are con-stantly working to improve our standing. Thank you to AHA for inviting us to the Heart Walk and to Duke En-ergy for sponsoring our tent. To learn more about life saving CPR classes, please visit: medic911.com.