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PREPARED BY : SITI AISHAH BINTI MOHD YUNOS

MATRIX NUMBER : 17DHK11F2050

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Punctuality

100% Commitment

Courtesy

Positive Thinking/attitude Leadership

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Located next to the state museum and library

Just 5 minutes walk away from Blue Mosque.

341 luxurious rooms.

Accommodation : cable television, mini bar Dining outlets

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TO BE THE Number 1

Hotel In Shah Alam

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To be truly compliant hotel with a strong brand nameto increase guests confidence and loyalty

To give 100% commitment to the hotel offering 5-star

services to our guest incorporating innovative andsatisfy guests.

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Handling Calls

Greeting

Report

Emotion Deal with customers

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Crumbing Down

Clearing table

Setting Buffet Table

Napkin Folding Soil plate

Grooming

Personal hygiene

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Learn how to make Choc.Ganache

Learn how to bake

Do Mise en place

Clearing

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Clearing Buffet

Setting Buffet

Finished up all the mise en place

Learn how to cook Funtion:Wedding

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There was an important job to be done

And Everybody was ask to do it

Everybody was sure Somebody ask to do it.Anybody could have done it, but nobody did it.

Somebody got angry about that because it wasEverybodys job.

Everybody thought Anybody could do it,

But Nobody realized that Everybody wouldnt do it.

It ended up that Everybody blamed Somebody when

actually Nobody asked Anybody.

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Thank you