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Findings from the Questionnaire

1. Whether training is needed?

Yes No

Fig.1. Illustrating the need of training facilities among the employees.

Inference: Here from their responses shows that need of training

facilities among the employees is 100%. Hence it is seen that

employees are well required of the training facilities and programs to

them in the corporation.

0

20

40

60

80

100

Yes N

Percentage

Percentage

N

. of Respondents % Basis

Yes 50 100%

No 0 0%

Total 50 100

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2. Whether training will actually improve the employee performance on the

job?

Yes No

Fi .2. Ill trati performance improvement among the employees

with the basic training facility available to them.

Inference: Here, 100% ofthe employees were quite satisfied with this

that training facilities available to them improves their performance

on the job. Hence it is seen that employees are well required of the

training facilities and programs to them in the corporation.

Yes

No

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3. Are you satisfie

with the present Training nee

Identification system?

Yes No

No. of Respondents % Basis

Yes 32 64%

No 18 36%

Total 50 100

Fig.3. Illustrating employees satisfaction on the present TNI system

Inference: Here, 64% ofthe employees are satisfied with the present

Training Need Identification system provided by the corporation

while, 36% of the employees are not satisfied with the present

Training Need Identification.

Yes

64%

No

36%

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4. Does the training provided toyou, fill upyour needs on thejob?

YesNo

No. of Respondents % Basis

Yes 44 88%

No 6 12%

Total 50 100

Fig. 4. Illustrating the fulfillment of their needs with provided training

facilities to them

Inference: Here, 88% of the employees said the training facilities

provided by the corporation are good and it helps to fulfill theirneeds while 12% of the employees said that it does not fulfill their

needs.

Yes

88%

No

12%

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5. Is training provided toyou according to work profile?

Yes No Not sure To some extent

No. of Respondents % Basis

Yes 30 60%

No 10 20%

Not sure 2 4%To some extent 8 16%

Total 50 100

Fig. 5. Illustrating the training facilities with the work profile

Inference: Here 60% of the employees said the training facilities are

provided according to the work profile, 16% of the employees said

that to some extent, 4% of the employees said that it is not sure and

Yes

60%

No

20%

Not sure

4%

To some extent

16%

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20% ofthe employees said thatit does not put according to the work

profile.

6. Training provided to you in the past helped to improve your productivity?

Strongly disagree DisagreeNeither agree nor disagree AgreeStrongly agree

Training provided to you in the past helped to

improve your productivity Scale Maximum possible

score

(No. of statements*

total no. of

respondents*

points)

Actual Score

(No. of statements*

total no. of

respondents* points)

Strongly agree =5 1*50*5=250 1*0*5=0

Agree =4 1*50*4=200 1*44*4=176

Neither agree nor

disagree = 31*50*3=150 1*0*3=0

Disagree = 2 1*50*2=100 1*4*2=8

Strongly disagree =1 1*50*1=50 1*2*1=2

Total Score 186

50 100 150 200 250

186

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Agree

Fig. 6. It shows the favourable opinion i.e. many of them agreed that

the training provided to them in the past helped to improve their

productivity

7. Do you think the present Training Need Identification rules need any

modification?

Yes (ifyes, then state the reason) No

No. of Respondents % Basis

Yes 20 40%

No 30

Total 50 100

Yes

40%

No

60%

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Fig.7 Illustrating the opinion of employees with regard to

modification on TNI system

Inference: Here, 40% of the employees said that the present TNI

system needs some modifications and gave the following suggestions.

Suggestions for modifications:

1.To find outthe drawbacks ofthe employees.2.To add training on material management.3.Should be implemented properly and effectively.4.Needs to provide job related.5.Disturbance to be controlled.6.Itis required to keep reminders.7.It should be as per need of employees.

While 60% of the employees were satisfied with the present TNI

system.

8. How comfortable do you feel with benefits of training in your department?

High Moderate Low

No. ofRespondents % B sis

High 14 28%

Moderate 32 64%

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Low 4 8%

Total 50 100

Fig.8.Illustrating comfortable of employees with regard to benefits of training in

their Department

Inference: Here it was found that 28 % of the employees were highly

comfortable with the benefits of training in their department while,64% of the employees said moderate and 8% of the employees said

low.

9. How satisfied are you with this situation?

Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Highly dissatisfied

High

28%

Moderate

64%

Low

8%

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Response No. of Respondents % Basis

Highly Satisfied 2 4%

Satisfied 32 64%

Neither satisfied nor

dissatisfied

12 24%

Dissatisfied 4 8%

Highly dissatisfied - -

Total 50 100

Fig.9 Illustrating the employees satisfaction with the present situation.

Inference: Here, 4% of employees felt highly satisfied with this

situation in the corporation, 64% felt quite satisfied with it, 24% felt it

was moderate, while 8% of the employees were dissatisfied with it.

Highly

satisfied

4%

Satisfied

64%

Neither

satisfied nor

dissatisfied

24%

Dissatisfied

8%

Highly

dissatisfied

0%

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10 .A detailed TNI procedure leads to improved performance?

Yes No Not sure To some extent

No. of Respondents % Basis

Yes 30 60%

No 10 2

Not sure 6 12%

To some extent 4 8%

Total 50 100

Yes

60%

No

20%

Not sure

12%

To some extent

8%

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Fig 10. Illustrating the opinion of the employees about the TNI

procedure in the corporation improved their performance.

Inference: Here, 60% of the employees said that a detailed TNI

procedure leads performance improvement while, 12% of the

employees said that not sure and 8% of the employees said that to

some extent. On the other hand, 20% of the employees said that it

does not improved performance.

11. Please rank the following from 1 to five in order of importance . (Highest=5,

Lowest=1). Training is necessary for-

Higher Employee Morale Increased productivity Reduced turnover and absenteeism Less wastage Less supervision

30%

21%19%

17%

13%

Chart Title

Increased Productivity Higher Employee Morale

Reduced Turnover and Absenteeism Less Wastage

Less Supervision

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The respondents have ranked the above in order oftheirimportance:

Training is necessary for

Rank 1: Increased ProductivityRank 2: Higher Employee Morale

Rank 3: Reduced Turnover and AbsenteeismRank 4: Less WastageRank 5: Less Supervision

12. The present TNI system is

Highly effective Effective Neutral Non effective Highly non effective

Response No. ofRespondents % B sis

Highly effective 0 -

Effective 24 48%

Neutral 22 44%Non effective 2 4%

Highly non effective 2 4%

Total 50 100

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Fig 12. Illustrating the opinion of the employee on the effectiveness

of present TNI system

Inference: Here, 48% of the employees said that the present TNI

system is effective while 44% of the employees said that it is neutral

and 4% of the employees said that it is non effective on the other hand

4% of the employees said that it is highly non effective.

13. Is TNI system important?

a)Most importantb)Very importantc)Somewhat importantd)Not very importante)Least important

Highly effective

0%

Effective

48%

Neutral

44%

Non effective

4%

Highly non

effective

4%

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Response No. of Respondents % Basis

Most important 14 28%

Very Important 14 28%

Somewhat Important 10 20% Not very Important 12 24%

Least Important - -

Total 50 100

Fig.13 Illustrating importance of TNI system

Inference: Here, 28% of employees felt that the present TNI system

applicable to them was the most important facility to be improved,

again 28% said its improvement was very important, 20% also felt it

was somewhat important, 24% said it was not very important.

Most important

28%

Very important

28%

Somewhat

important

20%

Not very

important

24%

Least important

0%

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14.Training provided by IOCL is put a cross on the line where u feel is

appropriate

Modern:__:__:__:__:__:__:__:Outdated Unreliable:__:__:__:__:__:__:__:Reliable

Modern Outdated

Unreliable Reliable

3 2 1 0 -1 -2 -3

This scale consists of a set of bipolar rating scales. Itis using for 50

respondents.

Fig. 14. Illustrating the opinion ofthe employees as regards to show modernity

and reliability.

Inference:Here, most ofthe employees expressed thatthe training

provided by IOCL is reliable butit needs more modifications because

some ofthe employees said thatitis not modernized and unreliable..

0

5

10

15

20

25

30

Series1

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FINDING OF ANALYSIS, RECOMMENDATIONS

AND CONCLUSION

Findings

y It was found that majority of the employees were aware of thetraining facilities provided to them.

y Training helps in orienting staffs hence helps in management.y Latest TNI matrix and its proper execution is helping T&D Departmentto find

out actualtraining need of an individual.

y Trainings are generally related to work assignment.y To acquire the right skills and knowledge, training is a must in that particular

field of knowledge.

y It was found that majority of the employees had full support thattraining actually improves their performance on the job.

y It was found that employees had mixed responses in satisfaction withthe presenttraining need Identification facilities.

y It was found that majority ofthe employees supportthattrainingprovided to them fill up their needs on the job.

y It was found that employees had mixed responses aboutthetraining facilities provided to them according to the work

profile.

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y It was found that employees had mixed responses aboutthetraining facilities provided to them in the past help to improve

their productivity in the presenttime.

y It was found that employees thoughtthatthe new scheme ofTNI system was very good butthere were some responses for

adding more facilities.

y It was found that majority ofthe employees thoughtthatthebenefits oftraining in their departmentis quite moderate.

y It was found that employees had mixed responses aboutthesatisfaction with this situation. It was found that employees had

mixed responses aboutthe TNI procedure in IOCL leads toimprove performance.

y It was found that majority ofthe employees believe thatthecorporations goals and strategies were clearly emphasized

through propertraining facilities.

y It was found that majority ofthe employees believe thattheyhad reached a satisfied level oftheir wants through their job.

y It was found that employees had mixed responses abouttheeffectiveness ofthe present TNI system.

y It was found that majority ofthe employees were happy to workwith the corporation. It shows the level of employees morale.

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Recommendations

The recommendations that are suggested afterthe completion ofthe

research report are as follows:

Based on the findings of our study, we would like to put forward the following

suggestions to the company:

y The present TNI system should be well organized; it needs to provide fullsatisfaction to the employees.

y The Training & Development should be done keeping in pace with the fas tchanging technology worldwide.

y The T&D should identify expansion of operation and impart suitable training(Proactive)

y The T&D Department should make a systematic evaluation of the training needsacross the organization before imparting training. If necessary, reputed faculties can

be outsourced.

y The training should be provided according to their needs on the job.y Itis required to provide the training according to work profile.y Itis required thatthe provided training should improve their productivity.y The required modifications should change in time i.e. To find outthe drawbacks ofthe employees. To add training on material management. Should be implemented properly and effectively.Needs to provide job related. Disturbance to be controlled. Itis required to keep reminders. It should be as per need of employees.

y The present TNI procedure needs to make clearer.

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y Training should be given according to some criteria like background of thecandidate, physical fitness, work experience and educational qua lification.

y The TNI system should match with this advanced and challengeable environment.

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Conclusion

Training Need Identification activities in an industrialized society has far

reaching impact not only on the work force but also all the facets of human

resources. Training Need Identification emphasized that all training must be

directed towards the satisfaction of the defined needs for the company as a

whole, for specific functions or groups of employees or for in individuals. It

comprises of shortterm and long terms goaltoward building a human society.

IOCL, Guwahati Refinery, Noonmati being an organization which is the first

public sector refinery ofthe country functions as one ofthe largest production

based organization in the entire North east, its ability to develop, sustain its

human resource is significant although more improvements can be made from

proper training and development programs. The main task in assessing the

training needs ofthe employees is to determine whatthe job entails and to break

it down into subtasks, each of which is then taught to the new employees.

Assessing the training needs of the current employees can be more complex.Since there is an added taskto decide whether or nottraining is the solution. It

needs organizational analysis, task or role analysis and manpower analysis.

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SWOT An

lysisof

Indian

Oil

Corporation

Limit

d

STRENGTHS

Consolidation of retail & consumer business is supported by appropriate

product quality to compete with thecompetitors.

y Wide range of product & services.y Large variance of product & services.y Indian Oil Corporation Limited has the highest no. of retail outlet in

India.

y World class R&Dcentre.y

Indian Oil Corporation Limited has10

refineries in India.y Largest pipeline network in India.y Indian Oils ISO-9002certified Aviation Servicecommands a 64% market

share in aviation fuel business, meeting the fuel needs of domestic and

international flag carriers, private airlines and the Indian Defence

Services. Indian Oil also enjoys a dominant share of the bulk consumer

business, encoding that of railways, state transport undertakings,

industrial, agricultural and marinesectors.

y IBPs (merged with IOCLs marketing division) solo marketing initiatives.

y Development of new energy efficient product, formulation includinglubricants and bituminous product and up gradation of ref inery

processes to maximum product yield.

y Proper quality implementation of quality concepts likesix sigma etc.

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y Listed in Fortune500 Company-135 position holder as on 2007

WEAKNESS

y High cost of raw material.y Government rules & regulations & its interventiony Dependence on Exploration Companies for thecrude oily Rising prices of thecrude oily Social obligations y Inability to process different types ofcrude y The technological drawback, ascompared to some major foreign player

is another weakness for thecompany.

OPPORTUNITIES

y As IOCL hasentered into new market likeSri Lanka and Mauritius. It cancontinue to spread out its offshore marketing venture to tap new

markets and explore business opportunities.

y Capacity expansion for popularizing different brands as penetration levelin India is highly prospective.

y As they entered in new foreign market, they are able to gain moreforeign currency which iscontinuously uplifting Indian economy.

y IOCL is venturing into new business avenues like petrochemicals andpower generation. And the demand for petrochemicals and powergeneration is increased day by day so it is a great opportunity for IOCL to

earn revenue.

y In India economic growth rate is 10%, purchasing power of people isincreased in India, so its an opportunity for Indian oil Corporation

Limited to sell their product.

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y As IOC entered into upstream business and in the time of rising prices ofcrude oil its not affect the profit margin of IOCL

THREATS

y Large number of substitutes in the petroleum sector lik e coal, solarenergy, natural gas, bio-fuel etc. is coming as sharp substitute to the

petroleum products.

y Limited stock ofcrude oil.y The foreign players with more advanced technology are the biggest

threat for thecompany.

y Highly oligopolistic market with a few number of players, i.e. no singlecompany can mobilize its resources to reap fullest advantage. It can be aquestion of meresurvival for many of them in thecoming years.

y Buyers of the petroleum products are getting inclined to the newsubstitutescoming up.

y With theentry of private players in domesticcountry and the product ofoutside country bring stiffcompetition to the IOCL on the refining and

marketing margins.

y Removal ofExciseDuty Exemption by Government of India would resultin substantial amount of loss

y If the Government Policies allow the private players to set their ownprices, the private player can seriously harm the market share of IOCL

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APPENDIX

1.QUESTIONNAIRES

Dear Sir/Madam

As part of my Summer Internship Project, I have prepared a list of questions

relating to Training Need Identification. This questionnaire will be kept

confidential and will be used for educational purposes only. Your response

together with our own assessment will contribute to the improvement of the

Training Need Identification system in IOCL. I will be grateful if you could kindly

fill up accordingly.

Thanking you in anticipation.

The questionnaire is as follows:

1. a)Name of the respondent:

b) Department: .

c) Designation:

d) Gender: Male Female

e) Marital status: Married Unmarried

2. Whether training is needed? Yes No Not sure To someextent

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3. Whether training will actually improve the employee performance on the

job?

Yes No Not sure To someextent

4. Are you satisfied with the present Training need Identification system?

Yes No

5. Does the training provided to, you fill up your needs on the job?

YesNo

6. Is training provided to you according to work profile?

Yes No Not sure To someextent

7. Training provided to you in the past helped to improve your productivity.

Strongly disagree DisagreeNeither agree nor disagree AgreeStrongly agree

8. Do you think the present Training Need Identification rules need any

modification?

Yes(if yes, then state the reason)No

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9. How comfortable do you feel with benefits of training in your department?

High Moderate Low

10. How satisfied are you with thissituation?

Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Highly dissatisfied

11. A detailed TNI procedure leads to improved performance ?

Yes No Not sure To someextent

12. Rank the following training criteria based on its importance. (Highest=5,

Lowest=1)

Educational qualification Work experience Performance in test and interview Background of thecandidate Physical fitness.

13. The present TNI system is

Highly effective Effective Neutral Non effective Highly non effective

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14. Is TNI system necessary?.................................

15. Training provided by IOCL is(put a cross on the line where u feel isappropriate)

Modern:__:__:__:__:__:__:__:Outdated Unreliable:__:__:__:__:__:__:__:Reliable

.............XXXXXXX....................................................................

2.TRAININGNEED IDENTIFICATION

Name list of respondents for compilation of training calendar 2010 -11.

1. K.B. Anand, [CHRM]2. K Banerjee, [CITM]3. B.K. Das, [CPNM]4. V.S. Desai, [CIPM]5. S. Gurumurthy, [SFM]6. L.S. Kharkongkar , [CTSM-II]7. S.K. Mitra, [CESM] 8. P.N. Sarma, [CMIS]9. A. Thaoumoung, [SMNMCL]10.N.K. Sarma, [DGM, materials]

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11.A.K. Mathur, [SFSM]12.Chandrima Sarmah, [Corporate Communications]

Name list for respondents who could not be interviewed

1. N.P. Barua, [CPJM]: reason:2. Arup Das, [CMNM]: reason:3. S.K. Sinha,[SPUM]:reason: official tour4. A.K. Sarma[ACMO]:reason : official tour5. S.N. Mathur, [CTSM I]: reason: official tour

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BIBLIOGRAPHY

o Human ResourceManagement,Shashi K. Gupta, Rosy Joshio C.R. Kothari,Research Methodology,New Age International

Publishers,2004.

o IOCL,Personnel Manual,o Interneto Journals, newsletters, internal records ofemployees, industry

analysis, government publications, newspapers, magazines

etc.