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Flow-Based Management:Facilitating Optimal Experience
Judith L. Glick-Smith, Ph.D.MentorFactor, Inc.
© 2013
What is Flow?
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O Clear goals and feedbackO Opportunities for acting
decisivelyO Awareness and action mergeO Concentration on the task at
handO Confidence: The sense of
controlO Loss of self-consciousnessO Temporal distortionO Autotelic experience
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The Impact of Flow
Increased HappinessIncreased ProductivityBetter Decision Making
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Traditional vs. Recognition-Primed Decision Making
O Traditional DM modelO Boyd’s OODA LoopO “Thin-slicing” (Gladwell,
2005)O Depends on recognizing
familiar situations and patterns
O Action is based on experience and training
O Intuition grows out of experience
Observe
Orient
Decide
Act
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Flow-based Decision Making
O Importance of awarenessO Of selfO Of othersO Of the situation
O Importance of presenceO To be in the momentO To attend to goals
O Importance of confidence as facilitated by O TrainingO Experience
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Consider ThisWhat is your personal flow state?
What are your employees’ flow states?
What is your team’s flow state?
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Steps to Facilitate FlowO Take the time to
discover what your employees’ flow states are
O Pay attention to what constitutes team flow in your environment
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Facilitating Team FlowO When are your folks most
productive?O When do they make the best
decisions?O How can you replicate the
conditions when this happens?O How can you provide your
people with more experiences over time?
O What kind of training will hyper-jump them into a high-functioning team?
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ReferencesO Csikszentmihalyi, M. (1997). Finding flow: The
psychology of engagement with everyday life. New York, NY: Basic Books.
O Csikszentmihalyi, M. (1990). Flow: The psychology of optimal experience. New York, NY: HarperCollins.
O Csikszentmihalyi, M. (1988). Introduction. In M. Csikszentmihalyi, & I. S. Csikszentmihalyi (Eds.), Optimal experience: Psychological studies of flow in consciousness. Cambridge, UK: Cambridge University Press.
O Csikszentmihalyi, M. (1993). The evolving self: A psychology for the third millennium. New York, NY: HarperPerennial.
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ReferencesO Gladwell, M. (2005). Blink: The power of thinking
without thinking. New York, NY: Back Bay Books.O Klein, G. (1999). Sources of power: How people
make decisions. Cambridge, MA: MIT Press.O Klein, G. (2009). Streetlights and shadows:
Searching for the keys to adaptive decision making. Cambridge, MA: MIT Press.
O Weick, K. E., & Sutcliffe, K. M. (2007). Managing the unexpected: Resilient performance in an age of uncertainty. San Francisco, CA: John Wiley.
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Questions?